I recently used this location for my moving needs and would strongly recommend to anyone. Amir and CJ were Great! To work with. Both displayed outstanding customer service skills. In my opinion both are an asset to location and company. Facility was incredibly clean and well maintained.

The employees are kind, friendly, polite and respectful. All companies should treat their customers this way.

The number of fees is excessive, and it appears that the convenience of the facility owners takes precedence over the needs of the people requiring the service.

They were very friendly and efficient. Had my unit within a half hour.

Easy to start friendly service clean as a pin. Great experience

Aamer is the definition of customer service. He took the time to show me additional units when the first one wasn’t exactly what I was looking for. He wanted to ensure I was happy with my lease before anything was finished or finalized. Happy we made the move over to this location! Thank you Aamer

Professional and Polite Staff

The Cube smart Team were very helpful in accomodations, meeting times, rates and options. Office managers Mr. CJ & Mr A. Were great. Property tour, safety & security gate code on hand training help. Amazing. Recommend this location of Cube Smart for all your storage needs. Great customer service too Thanks for all your help.

I love the efficiency and transparency from this company. I also loved the personal experience from Amir who was kind and helpful. Not just another storage place.

Clean, convenient and competitively priced storage unit with easy access.

It was very quick and easy to set up. Whenever I had questions, customer service was helpful every time.

Good experience no complaints

I love CubeSmart everyone is so nice and caring. They gave me such an easy process and as a college student I just needed something and they went above and beyond to help me I appreciate them so much.

The customer service agent Kelly from my rental location was amazing! She went above and beyond to fix a problem with my reservation and did it in a delightful manner. Definitely an asset to CubeSmart.

The storage in UCF area! CG the best guy.

CJ was great

Super service and explanations. Easy to use and helpful professional behind the desk.

Manager was very nice and knowledgeable made me feel ok about storing my stuff there.

friendly and helpful staff, best prices around. I would have appreciated 24 hr access and a unit w. less floor stains, not having their insurance forced on me hiking my monthly fee, and not having to buy their lock for $20 but I am happy w what I got for the price

Great service facilities very clean

The experience from beginning to end exceeded my expectations for a storage rental facility. I only reserved one 10x20 unit not knowing my true needs but after seeing that I needed 4 truckloads to clear my home in a panic I asked the manager if he had an additional unit available. While I was unloading my truck rental he went back to the office right away to start the process to secure another unit in the same row. After seeing that I had a need for a third unit again the manager quickly secured another 10x20 next to my second unit. The manager was implemental in making the situation less stressful and a smooth process.

The team at this location are the most friendly and welcoming people. The have the best personalities and always ready to help. Five star costumer service. Thanks for all you do!

My guys always there when I need them!

Got good information and a great rate. Thanks.

Best experience I’ve had with a storage facility in a long while. The manager Amir and GM CJ have been helpful and friendly

So, this is going to be long but must be said, I'll start with the basics, the entire location is very clean, feels secure and safe with a front security gate to get in and out. Customer service is what I really want to talk about though, my situation was a bit weird as I took over my sisters storage unit after she passed. I live states away in MN and the entire staff at this cubesmart location was always so nice and helpful! I finally was able to fly out to move her stuff out and the whole trip was full of snags, including there having been way more stuff in there than I had expected and way more than the movers could fit. I didn't know what was in there I only knew the dimensions of the unit so I planned as best as I could given the circumstances, anyway I didn't know what I was going to do, and even then the entire staff there went above and beyond to help me try to figure out my situation especially since my flight back was that evening, I truly am extremely grateful to them for all their help and kindness, I was able to make my flight that evening and leave with peace of mind. I definitely recommend them, it's hard to find companies with people who are helpful and pleasant nowadays and customer service is so important to me when I make decisions because you never know when you'll need help with something. If you're much the same way this is your place! They are rated highly for a reason!

(Translated by Google) Good service and good place close to home (Original) Good service y buen sitio cerca a casa

good valueand easy to use

On two separate occasions, my unit needed repair. Both times, CJ and/or Amir provided swift service, and even patiently waited several weeks for me to empty my unit the second time. For the inconvenience, they accommodated my things into a larger unit at no additional cost. That kind of service is rare! Amir had no problem greasing and cutting my lock when it rusted a few months ago. I know I can expect some minimum amount of customer service, but these two are very friendly and get straight to the point. I will be a longtime customer at this location.

CJ was very courteous, friendly and answered all my concerns & questions.

Timely communication with the manager when issues arose.

Great prices and you can't ask for better service than from Connan Jackson. He made the whole process smooth and friendly. Thank you!

Oviedo store ROCKS!!!!!!!!

Excellent customer service!

Very organized, convenient location!

My unit was clean and dry. I had easy access to it and it was located in a secure, convenient location.

Let me just say...BEST EXPERIENCE EVER!!!!! I was looking fo a storage unit for my daughter and needing it for all of 3 weeks between sessions at UCF. Had the pleasure of speaking to CJ. He did everything in his power and told me that if a unit were to come available that I would get a call. Sure enough, the next morning the call came! It was an associate who said a unit became available and that his GM said I was to get it. I said....CJ is your general manager? He was so humble and never told me that. All in all, super great five star experience!!! Thank you to CJ and his staff for making me feel comfortable and relaxed as I was panicking.......Thank you again!!! Denise Bauer

I highly recommend this location. Thank you Aamer for showing me around and answering all of my questions. Customer service was def a 5 star! This location is also very clean, which is a definite plus when you are storing your valuable stuff in them. Thank you for making your customers always feel welcomed.

Always a great place to store stuff! Highly recommend for other college students as well during move out.

Thank you C.J. for showing me around. You were very personable and professional. The location is very well maintained and clean. I would recommend 100%

Great service and very clean location! CJ is very knowledgeable and professional. I would recommend this location to anyone! Thank you cubesmart! ??

Amir provided excellent customer service! He was absolutely amazing!

Super clean location and staff are knowledgeable and friendly. Aamer and CJ helped our family with our move out and were professional and kind. Would definitely recommend this location , nothing like the horrible experience I had at another storage company prior.

Excellent customer service! CJ and the manager went above and beyond to assist us in our move out this weekend. We highly highly recommend using this facility above ALL others! Cleaner than any other facility I ever used. ??

great service they showed me around and explain every thing to me

Convenient location, ease of entrance, good price, and great manager.

Connan Jackson was amazing at this location, he helped me out so well!

The units were well kept and facility easily accessible

Super friendly staff! Connan is the best, the property is well maintained and feels like a safe environment! Would highly recommend using the facility.

I have used a few different storage companies and honestly this one has been the best. From the moment I walked in the GM was awesome and still continues to be. I've never had any issues at this place. I also love that the GM lives on-site. Makes me feel alot better about keeping my stuff here. All of the staff that I have met here have been great and helpful.

Easy, friendly staff and customer service, and very affordable.

Very helpful and really great customer service

I"ve had a storage unit here since January. And today I called into the facility too make a payment over the phone and was denied service. I'm out of town dealing with a medical emergency involving my 89 year old Grandmother. And I explained this too the gentleman on the phone. I don't see what the problem is. When he took payment over the phone from me previously. And also took payment in person. But he's trying too tell me he's not allowed too take the payment. But he does so when he feels like it and makes and exception. But he won't make and exception for me today. I attempted the online portal and that's seems too be down. I just want too make a payment. The way there acting is ridiculous. I hope too have my belongings out of this facility by end of the year if not before

The manager was amazing, great customer service and always available

Great service, very friendly and prompt service!

The staff was really amazing! Never done storage before and had a tight window to get things done, they made it easy peasy!

CJ at the Alafaya location was amazing! He was very informative and made my move into a storage unit smooth and easy. On the phone CJ was very helpful and informative, and in person he was even better! This is my first experience using a storage unit and I could not have asked for better customer service.

Very professional,clean, and can get them when needed. ????

CJ CJ CJ! Your employee, CJ, was outstanding! He was freindly, knowledeable and customer service oreintated.

The general manager CJ at the Alafaya location was very flexible and helpful with my storage unit since I was very last minute as a UCF student.

So easy and quick to rent a unit, plus very helpful from the moment I walked in.

I truthfully only have amazing things to say about this CubeSmart, located on Alafaya Trl in Oviedo. I had previously worked with another self-storage company before trying out this CubeSmart facility and I could not be happier with my decision. Last year when I first rented a storage unit from this location, the entire staff was super kind and knowledgeable. Even when I lost my main lock key and the spare set…. then couldn’t get the rolling door to open. Never once did they make me feel as if I was an inconvenience to them, even though I definitely was! This year, my second time using this facility, was beyond outstanding. There were no available units so, I sent them and email to just make sure and began looking for other storage places. Then I get a phone call from the CubeSmart Oviedo General Manager C.J, informing me that a unit just became available and worked with me to reserve it. The unit was way bigger than I needed and definitely over my budget but C.J told me that if a smaller unit becomes available, he would immediately switch me to that one. About an hour ago he did just that, and a whole lot more! Not only was I able to switch to a smaller, cheaper, and drive up unit but C.J also explained that the new unit came with a discount as well! He then walked me through the whole rental agreement and completion process over the phone, while also sending me updated emails for the new unit. He was able to answer every question I had and gave very detailed instructions on how to access my storage unit! This was by far the best experience I’ve had with any company and I owe it all to C.J, the General Manager!

Ive had my storage unit for 2 months. At first, with customer service, i was having a rough time getting things figured out. i got pretty aggravated, but once they got me on the phone with Conan, the manager at Alafaya, everything in the past 2 months has been completely smooth. He has been super informative and has fantastic manners. Hes always kept a high energy and a huge smile. My girlfriend and I look forward to giving him a visit every time we stop by the unit, and he never lacks great customer service. Conan for president 2024 !!

Great experience working with General Manager C.J. He was able to save my registration even though I missed his phone calls. The only challenge was the computer system was really slow and locked up requiring CJ to have think outside the box to problem solve with me having to redo all my signatures to the agreement. Hopefully, CubeSmart Corporate can get this addressed ASAP. 10 min turned into 25 min but CJ kept it moving as best he could.

Bely was wonderful to work with for my reservation at CubeSmart0694. She was very professional and friendly. A great asset to this facility. I look forward to working with her on my move in date 6/6/21. Thank you so much Bely!

Friendly, secure, convenient

The big girl that works there is the worst.

Very easy and pleasant service

Nice people who work there. Clean facility

I was treated with great respect and concern for my well being at you facility. Antibelli was superb in her professionalism and her sincere interest in helping me

I was very pleased with my experience at CubeSmart. The facility was very clean, professional and fairly priced. The general manager Connan Jackson was very informed and went above and beyond to make the experience.

it feels safe and the person at the desk was helpful and clarified everything

Fair prices on storage units...

CJ and Anabely were absolutely amazing to work with. From helping us rent a storage unit to having the supplies and moving truck we needed, everything was ready and professional from start to finish. Best storage facility ever!!!

This place is super clean and freshly painted . Areas are clean and staff is very helpful . I had a great experience with Bely, she took the time to explain everything I needed to know . I’m impressed with the service I received so I felt a review was the least I can do back. 5 star location !

Great experience working with the everyone at CubeSmart in Oviedo! Wonderfully efficient and friendly communication! Of particular note, CJ was always prompt, helpful and provided excellent customer service! Thank you CubeSmart!

Went through some health issues that distracted me from timely payment. were sent reminders and calls. Appreciate patience.

Customer support was excellent.

Great customer service! CJ took excellent care of me!

Excellent service. Renting the truck was a breeze. Move in was simple. The office and our unit were both very clean.

Connan made my experience amazing and he made it so much easier then I thought. 5/5

I've been to a few storage places and this one is by far the best. The customer service is awesome. The management team are always willing to help with whatever you need.

The only place where I can get an affordable storage unit to store a car and furniture for cheap.

GREAT service! Very helpful and efficient. Thank you, CJ for helping to make our moving process more enjoyable!

CJ is always so helpful and gos out of his way to help any way he can! Very well kept and clean storage!

Great customer service & a very clean establishment. Will recommend to others.

Visited the store few days ago managers were really nice and answered all my question will keep them in mind if I need another unit

Everything went well great teamwork and follow up thank you for your HELP

Great service! Annabella at the Oviedo location is very helpful and pleasant to deal with. Found me just what I needed, I couldn't be happier.

The GM and staff were very friendly and extremely helpful!

What a great experience! Connan Jackson was so knowledgeable and friendly! Storage units were awesome too!

Good customer service

the manger very friendly and helpful

Process went by smoothly from reservations to renting. I cannot say enough about the exceptional customer service that the store manager afforded us. He went above and beyond in making sure that we got the best deal while providing refreshments.

I had an AMAZING experience in renting a storage unit. CJ was so helpful and cheerful from the beginning to the finish of the rental experience. I never did this before. He helped determine what would be the correct unit for my needs. I am so happy that I went there. I am telling my friends and referring them. Thank You.

Great service, I will definitely recommend.

Super affordable prices and always having great promotions. Staff was very helpful in helping me get the right sized storage unit, as opposed to just trying to get me into a storage unit and be off with me. They even gave me some ice cold water while I was unloading some boxes!

Very helpful and responsive. All Employees at the Oviedo location were so kind, every time! Highly recommend.

Very poor service never back

CJ the manager was polite and extremely helpful

We have rented storage units from this property multiple times. Every time we have been there, all of the staff are extremely helpful and accommodating. Moving is stressful and they really try to help. Steph was especially helpful yesterday.

The two staff members (I don't remember their names) were so helpful and kind. Office is very clean and I had easy access to my unit.

Prices are right. Conveinant location

The manager was very helpful and caring and made me feel appreciated. The prices were very affordable. I would definitely use CubeSmart again.

I had a very good relationship and experience with with the storage facility employees. Always willing to assist with my many questions.

If you're going to do business with CubeSmart, go to Stephanie! Stephanie was absolutely amazing! She took care of all of my needs, has great customer service and communication, and is just a pleasant person to talk to! Cannot complain about my experience, everything went perfect and smoothly. :)

CJ from CubeSmart helped me throughout my process. I have a child that attends UCF and is finally able to get into her dorm to retrieve her things. I had to move my reservation often, CJ would personally call me and extend my date. His costumer service was unbelievable!!!!! Extremely helpful and knowledgeable. I look forward to working with him in the future.

Needed a small unit for a couple of months. Staff was very helpful and friendly, and the place itself was very clean!

second review i write ever and i have to admit i only do reviews for really great places or places i feel i get great service from being understanding or going above and beyond that being said love this store and the manager's here they always make me feel taken care of :-)id give Stephanie a 10 out of 5 stars !!

The staff at this location is one of the best i have delt with. CJ has been extremely helpful with all aspects of rental space. Very pleasant.

Excellent customer service! Just moved out over the weekend and they made it very easy and stress free. CJ was the best!

The manager was very polite and helpful in finding the exact storage unit that I needed. I would encourage everyone to go to store #0694 on Alafaya Trail for their storage needs

One of the managers here Steph is one of the kindest and most helpful people i’ve ever met and was helpful with getting me whatever I needed so thankful for this CubeSmart location and Steph for all of their help with everything great experience :-)

Steph provided excellent customer service

Service so far has been great. Thank you for all your attention to detail and great rates too.

I had a great experience renting a storage unit on February 15th. Steph was very helpful and efficient. She made sure I understood all aspects of the contract for renting the storage unit. She took me in a golf cart to look at the unit before I rented the unit. Steph is an asset to CubeSmart Self Storage on Alafaya Trail.

As soon as I walked in, I was greeted and welcomed to get my storage at a reasonable price. I was very pleased with the customer service and how they expedited the process with a clean storage facility in a timely manner.

First I must say I was greeted with a Smile that IS Positive Her name is Stephanie Thanks Stephanie for Your Attitude that is Amazing! I felt the way You Understood what I wanted In a Unit for storing my personal belongings was great. I left feeling satisfied with the way you took time to listen and care about my needs with the size unit I required Your patience with me delivered a great outcome of a win win situation. It made me return again after months just because You Have A Winners attitude a positive way of making customers like me remember You Quality Ways From the first time when I came to that location. God Bless Your CubeSmart Self Storage! Thanks Stephanie Keep Up the Great Attitude!

Very friendly staff Well maintained facility

Knowledgeable and friendly staff, clean facility!

Communication is on point Managers are awesome and helpful. Overall had a great experience no problems whatsoever. Cleaned out the storage today and the manager was understanding & helpful.

Great place with easy access to your unit, the staff is very helpful and professional

I just signed up with CubeSmart and they were very professional and nice. Their pricing was comparatively good and the space I rented was as expected. Its the manager that made this review a 5 star. Thanks Cubesmart

Incredible, thoughtful attention to detail by General Manager Connan Jackson! A total pro!!!

Good price

Excellent customer service

Great Staff, items in storage were in great shape after 1.5 years. Thank you Steph!

The manager was so nice!! Very friendly and clear about all the prices and policies!

Would not recommend this storage location. I specifically selected this one because of the location. I picked out the unit a month in advance and they said they would reserve it and they would call me when the time gets closer. I never got a call so I went to go pay a week before move in and a male employee told me that everything is still good and to pay the day of move in. I went in on move in day and they said they gave it to someone else all because I didn't answer one phone call in the morning and never got a voicemail message. They offered to give me a unit for twice the amount of money we agreed on before. Go anywhere else this place is disorganized!!!

CJ was incredibly helpful and personable! I recommend this facility!

Been a costumer ,twice .nice and clean.

First, let me say to Steph that I am sorry for taking so long to post this review! Better late than never, kind a like the truck! LOL! I want to say a personal thank you to Steph for being so thoughtful, kind, and generous for allowing us to use the truck. You are a wonderful manager and I cannot thank you enough for everything you did to help us out! We just rented a unit at another location and Steph went WAAAY above and beyond what she had to in order to help us out...when she didn’t have to AT ALL! The staff at both this location and the Lockwood location are amazing! I haven’t had customer service like this EVER! As if the service wasn’t enough we are also saving OVER $200 A MONTH by switching to CubeSmart!! What more could we ask for!? Thank you again Steph for your outstanding service, I will not soon forget all you did to help us out! You are amazing and deserve every bit of this praise!!

I had a positive experience. Steph Luna was very professional and helped me find another CubeSmart close by when i realized they didn’t have Climate Controlled units in that location. She also explained how their units work and gave me prices.

I had a great experience, working with Steph and Brenda. They are really helpful, transparent and always looking out for you and saving you money. I strongly recommend this place for those living in the area and looking to save money big time!!

Steph was absolutely amazing! Very helpful, informative and kind! Definitely recommend this cube smart!!

Very clean, bright, and secure facility. The customer service was superb. Highly recommend.

Great place, Steph was most helpfull and a pleasure to talk to. Glad we found a great place to store our stuff.

Very nice and professional help. They were ready when I arrived and it was a great experience.

Cheap and convenient.

Beyond pleased and impressed by the customer service. So kind professional and efficient. I searched for the right spot by calling and visiting 7 if not more establishments and this location was my final choice.

Great Pricing. Convineint and friendly staff

Mayra was amazing and super helpful! Best deal in town and allowed to rent month to month basis!! Highly recommend especially for college kids :)

Great customer service !

Juan and Mira are friendly and knowledgeable.

The staff is as friendly and helpful as possible, they are very laid back and very nice people. They will remember your name and greet you with a smile when you walk into the office, and are always happy to answer questions and help as best they can. Pricing is pretty standard for the area. Units are relatively clean and are clearly treated for bugs in between uses (hey, it's Florida, they do a real good job of keeping out bugs). I left my storage unit unlocked by mistake once and they called me less than an hour later to tell me they had noticed and locked it again for me. Storage facilities and pricing are standard, the staff however are wonderful.

We attempted to store RV and space is very limited. Adequate upkeep

I am extremely pleased with my relationship with them. I decided to leave public storage because my rent is almost double than when I started and they keep going up.Cubesmart storage has the best customer service i have ever seen. The staff seem sooooooo happy to help me. There rates are sooooooo affordable. Please don't waste your money at public storage, u can get a great deal at cubesmart. I was not paid for my review either and I feel financially relieved and free that I am here with them @ CUBESMART...thank u for serving Oviedo

When I walked in i was greeted with a smile personnel was very helpful

Woman working at customer service was extremely nice and helpful with the whole experience. She was happy to answer any questions we had and the prices are reasonable. The only thing that kind of sucks is it isn't open 24 hrs and is open 6am to 10pm. Also they're changing their lock types so a typical pad lock doesn't work and they charge $13 if you buy one from them which is kind of pricey just for a lock.

Called over the phone to get a parking space for a trailer, spoke to a very kind man who helped us and instructed us to drive to this storage because he said that this place had space to leave a trailer with a load just for one day. After getting a confirmation and heading over to this yard they cancelled our order n told us to find somewhere else to park. Future customers they will not take your truck with a load of the vehicles you are hauling have no proper documents. Don't waste your time even if it's just one night! Good luck.

Very helpful and accommodating, which makes such a difference when someone is having to pack up and basically store their entire life. They helped relieve at least one source of potential stress in this process. Thank you!!!

The move in experience was great. I worked with Mayra for the majority of the move in and she was very accommodating. The biggest draw to this location is the moving truck they provide. The truck only cost about $12 total for gas and fees and was a huge help to get my belongings into the unit. I'd definitely recommend this location for storage.

the experience was a good one and the gentleman was very nice to deal with.

Drove two hours to get there to get our furniture out of storage only to find the gate did not work and no one was around to open the gate. People at the emergency number call center were rude. Had to drive back home two hours with no furniture. Called the manager, Chris, the next day and he was very apologetic and said they had someone out there that morning working on the gate. He also gave me his cell phone number to call if I had anymore problems getting in and said he would compensate us for the inconvenience. Not a great experience but most of it was bad timing. Management does seem to care so that was nice.

Chris was very helpful and friendly. He answered ALL my questions. This location is close to UCF.

Well let me talk to you about Mayra Phillips she has a Wonderful personality, and is a wonderful general manager. She takes care of me as her customers. and makes me feel she is solving any problems. She's great. Thanks .

Very professional and courteous service. Knowledgeable about size storage needed and priced right.

Convenient location next to UCF. Easy registration and sign up process. Amazing price. Clean unit. No problems. Friendly staff ready to help however they can. I would recommend this CubeSmart especially for college students moving in and out or in need of storage. I would use CubeSmart again for my next storage use.

I have been using Cubesmart in Oviedo since 2004. They have always provided me excellent service. I would recommend the Oviedo office to my friends. The staff was extremely friendy especially Ms. Myra. Thank You for your excellent service.