Outrageous pricing and a $45 rate increase!

Easy, convenient and great staff!

I don't have cero stars. I had to put 1 star but it needs to be cero

Alfredo excellent and Kenny excellent customer service

Easy online rental, follow up courtesy call from staff member the next day. Easy access, great access hours, great office hours. Reasonable rent, clean facility, unit ready when arriving. This storage facility will get my high recommendation. Keep up the great work, customer service is tops!!!

Kenneth on Semoron in Winter Park Orlando was very helpful throughout our stay and went above and beyond on our moving day. Thanks!!

Kevin was great! Not only very courteous and extremely helpful but also informative.

Yesterday, Friday, 08/12/2023, a worker attended us in a derogatory way. He did not want to attend to us, he was very disrespectful.

Good experience. Very Helpful.

My experience with Alfredo concerning my storage issues is what customer service is all about! He explained the process throughly while answering my questions honestly all the while making it a very smooth transaction and I left with a smile! Thank you again ??

I checked in yesterday & the young man was awesome! Great customer service and super helpful. Very clean and well kept facility. Highly recommend.

Great management, no hassle, no hidden fee, easy and quick move-out.

Raised the price on my monthly fees by 20+% out of nowhere. Will not be using CubeSmart ever again.

Very professional staff

Kenneth and his unparalleled customer service is the main reason I loved using CubeSmart. As a matter of fact I will be back next month with a new request and I’m definitely bringing him the business! He’s fantastic and just an all around really nice person!

Professional customers service, clean storage, quite place

Staff was great. Easy access getting in and out. Facility was in good shape.

Staff on site are very helpful

The manager and staff at the Winter Park location have always exemplified a professional, knowledgeable, approachable, and understanding demeanor. Those are the key qualities of a team that should be on the frontlines of any organization!

The guys in the office were amazing!!! Very lovely experience, everyone was super nice and helpful

Over $250 a month for a parking space became too much. Also wished they had a car wash area in the back so I could have washed my trailer on property instead of having to bring it all the way home to do

Kenny and colleagues were very professional, courteous and helpful. Nothing was too much trouble. I would have no hesitation in recommending this particular Cubesmart location at all.

I was impressed with the friendly atmosphere and how easy the process was to do.

Terrible experience, terrible company, terrible management

Took money from my family while they held our items even though all bills were paid. Demanding documents and hassling my grandmother and overstepping their bounds. Horribly awful experience

Giving a hard time to my family and dragging out an issue for months while they steal money from my grandmother

Rude and uncaring while they stole money from my grandmother

Awful business practices mistreating my family and hassling us

Awful management, stealing money from my family over a unit, illegally withholding items and hassling my grandmother

Consistently mistreating my grandmother for months, charging her and hassling her. Truly awful experience with this entire organization and the way they’ve handled problems

Horrible customer service. Never come to winter park location.

Customer service was excellent.

(Translated by Google) Service Good customer service and price (Original) Servicio Buena atención al cliente y el precio

Worst place ever in Orlando area I would not be recommending this place to any one

They’re very helpful and pleasant at this location, especially Kenneth. When I was moving some stuff out of my unit, I accidentally dropped something made of glass. I came to the office to ask for a trashcan and not only did Kenneth give me one he also brought a vacuum and assisted me with the cleanup. He went above and beyond. Thank you.

Great experience. Organized, helpful, pleasant to work with

Kenneth was a great help today in getting me the unit I needed. Explained the process, payments and coverage clearly and even gave us a good laugh. Thanks Kenneth!

Very pleased with our decision to go with CubeSmart. We reserved our unit online. We got emailed reminders of our reservation and someone from the office reached out to answer any questions we had about the unit. Once we arrived Kenny was super helpful. He showed us the unit and explained everything we needed to know about storing with CubeSmart. Once we saw the unit we decided we needed something bigger. Kennith was able to show us a few units and give us his expert advice based on what we told him we would be storing. Jei and Kennith both made the processes so easy their customer service was excellent. We highly recommend CubeSmart for your storage needs.

Kenneth was exceptional! He was very kind and so helpful! He actually is very knowledgeable in his profession. I’m positive he didn’t have to go so far out of his way to ensure I was satisfied!

We packed all my stuff up and I forgot to hand in the temporary lock. Next day I returned it. No problem, you have 5 days before you get a charge for it. Nice

Very friendly and helpful staff. Gave us all the options and clearly explained the policies.

They keep raising the rent as if inflation has hurt them or made a difference in their operations budget, so unless there giving the store staff significant raises there just robbing the people

It was more than the price understood at the sales presentation.

Very easy and welcoming process. Everything was done in a very quick hour or so. Well done

We were very satisfied with this location. The day Hurricane Ian flooded our home we called them to see if we could get a unit knowing everything was full already. They got us a unit right away and a second one 2 days later when we needed more space. Very friendly and accommodating.

I forgot his name but he was wonderful

Good location. Clean facilities and storage cubes.

No problems found and space needed found easily.

Kenneth is very detailed and extremely helpful.Thanks again.

I want to give my personal experience with this storage. I was offer to purchase insurance for my storage then hurricane Ian happened, the storage got flooded but insurance doesn't cover water damage (IRONIC) I will be moving all my stuff out. They soo expensive.

They always was upfront with me and kind when I wasn't able to make my payment on time.

Helpful sales staff. Low pressure upon close out.

Front desk person was very nice

Great customer service and easy access to the unit

Kenneth was extremely helpful and personable. Both my boyfriend and I agree, best customer service we’ve ever received. Definitely recommend!!

Fast process

I have a storage unit at this lication and it has been a blessing having Mr Kenneth Nickerdon help me with eveythinh I need. He was always one step ahead ahead , I never had to ask a question. The place us jept really ckean. I would definitely recommend this storage to anyone Maura

Was easy to rent, very clean and Kathy the manager was excellent to work with.

Easy to rent, pay, and cancel and prices were reasonable.

Online registration process is fantastic. Place is clean and well maintained.

Honestly it was affordable for a few months until the cost jumped $20 a month

Good...

Never had a problem with getting in the gate, friendly staff, very clean storage units, love the option of Air conditioning units

Good storage place

Every one wes very nice and helpful

Jay and Kenny are awesome. They always are helpful. I accidentally went to another place and came right back for my trailer parking. Only place I can rely on to be consistent and helpful.

The staff at this location go put of their way to be helpful. Everything is always clean and orderly. We couldn't ask for more. Thank you!

Manager was awesome and very helpful!

Helpful and informational management! Sign up was easy and well explained. Great A/C storage unit. They have carts to help you in case you don't have a dollie.

I will preface this by saying, I’ve moved more times than I can count within the last 8 years, and I’ve used a few different storage places, like Extra space storage, and Personal Mini storage. I had a horrible financial customer service issue with extra space, that no one resolved, and personal mini, well, they just weren’t clean enough and they over charged. And that’s the nice version. I live right down the road from this Cubesmart and I decided to give them a try. The first person I spoke with was Jeii. I told her upfront, what I wanted and I didn’t want to have a unit bigger than what I needed, and she was very patient with me, which I appreciated. I was able to get a perfect sized unit in the AC, and she even helped me get a cart for my things. Needless to say, I love this storage unit. Customer service and cleanliness is unmatched.

Staff was so helpful and would recommend them to anyone.

Kenneth was exceptional, affable with a witty sense of humor. I didn't expect someone to be so attentive and jovial working on a 4th of July weekend. He explained everything carefully and proactively. He advised me to take a picture of my code, "just in case". This proved to be the wisest advice I have been given in a while. I left my pamphlet in my car, and realized my "mistake" after driving over 20 miles to the storage in a U-Haul truck. Fortunately, the picture I had taken following Kenneth' s suggestion saved me time and money. CubeSmart has a great asset in such a dedicated employee!

This facility increased the rental price 16% after only renting a unit for 6 months. There was also very little advance notice. In my opinion this is a deceptive business practice and shows little regard for customers. Beware of this experience before renting there.

CubeSmart has good prices for a space where you can keep furnitures and other items. Its units are all on the outside without stares. No AC as well.

They don’t tell you about “mandatory” insurance that you must pay monthly for each unit. You’re unable to decline coverage, and you can only buy the insurance thru them, you can’t shop it around. Also payment is difficult without being forced to pay “convenience charges”. The unit itself and staff were all nice. I just don’t like the corporate nickel and dime business model.

I just rented a spot yesterday so I really don't have much to say other than I was very happy the way the young lady attended me. She was very knowledgeable and courteous. The place is super clean and we'll maintained.

The workers were nice and friendly. They were able to help and when they saw my lock off of my unit, called and checked on me to make sure it was done by my doing. Only moving out because I no longer need the unit.

Poor business practices. Glad I don't need them anymore

Dealt with Kenneth a few times. He is a priceless asset to the cube smart team. Always helpful and takes the extra step to understand my situation to find the offer that fits us best. Very helpful.

Very clean storage

Staff has great customer service and support. Kenneth was very helpful with a transfer to a bigger unit (buy larger than you think LOL) and Jei is always helpful and friendly when I call for questions and request. Inside storage is super clean and no yucky smells or odors. Feel my belongings are safe and secure. Would recommend to friend. Thank you!

The staff is friendly and practiced social distancing, the space was clean and very convenient to get in and out of.

Clean facility, and I always felt safe going to my units.

This is the best storage facility in the area. Jeii and the rest of the staff deliver impeccable customer service. I was Refered to them from a friend because they were fabulous and I think I got even better service!! You are definitely in great and very understanding hands.....they know moving is never easy and they take each customers needs into consideration.

The three guys that came were nice, however at the beginning it seemed they took their time to get things started, I had requested bubble wrap that they had to wait for since they didn't bring it. Since they work times based I began to get frustrated at how they were working. They did wrap all the furniture, but as far as packing they lack experience. Things should go in order, for example if you have electronics, such as speaker, tv or computer, all cables should be packed together respectively. Then when we got to the storage at the time of arranging everything, they also lacked experience, since they did not take advantage of the height, and just stacked everything in the front, leaving alit is un-used space in the back. I would say that they are good for carrying your furniture if you don't have the strength or manpower, but they need a lot of guidance.

Great customer service! Super fast and friendly. Prices are super reasonable!

Helen made everything easy and answered all my questions.

Super easy to deal with, the entire process was safe and fast.

Great experience renting here. Jei was quick and very friendly. Otto was also very helpful!!

Had a great experience with this business. Had to move my son out of his apartment for the quarantine and his stuff was safe and untouched at Cube Smart. Clean and secure facility. Thank you!

Unparalleled customer service from Jei and Oto. Clean, safe, and affordable. I highly recommend climate controlled units and the comfort from the FL heat and humidity. I’d recommend this CubeSmart site for anyone in the area or moving to the area.

Great rates, great manager. Nice people.

Very clean and the staff is very polite and helpful

Easy access, great people

Move in couldn’t have been smoother. So far, so good...

There is just no problems everyone was very helpful

Super easy to book online, Oto in the office was very efficient. Highly recommend!!

I have two units there and the price is Affordable and I have had no problems

Otto is wonderful. Very helpful and I am able to contact and get hold of storage everytime I need them. The grounds are very claen, and staff is great! I will use them again!

The facility is very clean and well maintained, the units are well secured, and the gentleman was very helpful and quick in getting me checked in.

Thanks perfectly clean Waived late fees

If I could give more stars I would. The staff is very helpful. I just downsized and they did everything right to accommodate my needs. Very helpful and I definitely will recommend this place very clean and staff is awesome.

beautiful property great managers. oto and Jay were awesome.

Thanks a million Otto for your help and understanding. Plan to continue at your place for a longtime.

An Awesome Customer Service Manager. Jade was efficient, personable, and excellent. She made the entire experience easy.

I rent out a space in a storage facility every couple years when I relocate to another city for my career, and with a place like uhaul, they spend 90% of the time issuing and elaborating on warnings for nonpayment and placing liens and 10% with customer centric activities to help the customer feel comfortable This place, assisted by Helen, was the exact opposite. I walked out after the transaction with trust in the facility and staff. Thanks for everything, Helen! Having said that, My 5 stars apply ONLY TO THE STAFF AT THIS LOCATION. Regarding the parent company, Suggest you take caution when reserving online as insurance charges are not disclosed until you reach a physical location. Also? Bring a lock in advance as you will get taken to the cleaners if you buy one of theirs. That, and the cost of the unit/space I needed was quite high and not a good value.

Oto And jeii were great. Always great customer service!

Great customer service and an excellent facility!

Thanks you so much for your service and for the support that I received everytime I came with a situation. And thanks to Otto Delgado for been so kind and responsable.

Very nice staff, super helpful. Thanks Oto

The owers are very informative. They help you to pick the right size that you will need. The place is very well lite and very clean. They are very helpfull and concern about your needs.

Fantastically easy process. Very friendly service. Lily and her husband will walk you thru everything.

Great owners when not cube smart.

Was good, not anymore. Losing customers in RV section left and right. Prices too high.

Like any other storage unit

United Stor-All is a great, clean, secure place to hold your personal belongings. The management Lily and Jorge are wonderful, helpful and I experienced great customer service. Thank you.

If I could give zero stars, I would have. The management is a husband wife team. The husband is a complete jerk. He stalks you in the parking lot, driving his car up and down and threatening to charge you for any little thing. The sign on the dumpster says ok to toss SMALL items, no furniture. So I threw away a small EMPTY box. This guy comes in his car up to me to tell me absolutely not and he will charge me for throwing a box away!!! He pulls up in his car before that interrogating when and what time I will have the unit empty (bought it at auction and still was in my 24 hr window when I get 48 hrs!!!). And again threatens to charge if I don't have it empty on time. Desperate for money and no manners or couth. I will never go to his facility ever again. Avoid the headache.

Great service. The staff was extremely helpful and friendly. The storage unit was clean and secure. Great location too - very close to Uhaul!

United Stor-all is FABULOUS! It is very secure and well-monitored. The staff are helpful and great. Orlando Children’s Church has had a storage unit here for 6 years and have had a wonderful experience.

Lilly and Jorge were very helpful in helping me find the right storage unit for my items! Great customer service, great prices as well. Highly recommend.

Great people, very helpful, clean facility

Great people as staff

Trusted people, excelent service.

This location has the most wonderful management in the world. Very clean and very accommodating folks with awesome customer service! If you live in the area and need storage, this should be your only location to store anything at. Look NO further! Love USA!

Great rates, very clean facilities and has the best customer service around. Best place for storage needs.

I've rented from USA for 10+ years. The staff is the only reason I've stayed so long. They are helpful in every way imaginable.

I rented a unit for 1 year at this location and I definitely recommend this business. The facility was always clean. The employees were courteous and very professional. The location was ideal - close to Hwy 50, SR436, and the 408. If you are looking for a safe, clean conveniently located facility, this is it!