Very clean location

Simple process, great communication and completed quickly, awesome customer service.

Storage unit was super clean. App made the access and exit super easy.

Great experience! Mayra was super nice and professional. I highly recommend CubeSmart Self Storage!!!

Mayra was very helpful and nice. Good costumer service!

Mayra & Jay Where is knowledgeable, very helpful. Answered all of our questions. the facility was very clean and the process went very smooth

We were helped quickly. They were very knowledgeable and helped us fast. Thank you for all your help

good experience !!! easy process!

Jay is truly an outstanding person Soft spoken extremely courteous, pays attention to all details. Super informative. I would definitely recommend this location.

Very friendly and responsive

Jay was professional and very courteous. Walked me through the process and completed the rental agreement quickly. Thank you Jay. Appreciate your customer focus.

Jay did an amazing job . He was professional, efficient, and exceeded my expectations. I highly recommend this place ?? Thank you Jay .

Customer service customer service customer service!

Decent storage facility, however, price has doubled since we first signed up - for the same unit. Facility is clean and secure -- but they should provide more carts for paying clients to use. Entire facility only provided 2 carts - often had to wait or chase down others when trying to move things in or out. Pricey!

Nice, clean, facility. I used the climate controlled units and they helped maintain my belongings well in the heat and humidity of Florida. Loved the availability of the flat carts to help load things in and out.

Mayra was so helpful with getting me set up with my unit. She answered all of my questions and helped the process go smoothly. This facility itself is so nice and clean and I highly recommend!!

Just wanted to express the great job Mayra did today in explaining the process and the procedures cubesmart puts in place to comfort their customers. I definately feel comforted knowing my personal equipment is safe and in good hands.

Great person very helpful very well expressing her self I’m very happy to have Mayra philip helping me

I am very pleased with the customer service. Jay was extremely helpful and answered all of my questions. Highly recommend.

Very quick professional and thorough jay was excellent!

Great service!

Mayra was amazing and helped us alot and made it a very seemless process. We were very thankful for her. She is amazing and we are glad we chose this location! Thank you! And thank you Mayra!

Jay was very helpful in getting the space rented for my son’s personal belongings. He was very knowledgeable and helpful.

Great service, very helpful.

Really happy I got a storage to finally declutter my space at home. Jay was really helpful and quick at assisting me.

Jay Rivera is very knowledgeable and professional. We are not related ??. Thank you for help.

Mayra was extremely helpful and kind when I arrived to the location. She was very thorough in explaining everything and made the whole experience simple.

Nice place and very clean.

Professional, Friendly, and Knowledgeable Staff. Thank you for a very pleasant transaction.

The entire staff was excellent and friendly highly recommended

Jay was exceptional. It's clean and easy access

Mayra was amazing and so nice. Explained everything well! Very clean place as well. Highly recommend

Easy access and quick response after I moved out my items.

Mayra was an amazing help. We had issues with getting a storage unit at another place so we are very grateful we found this place. It was an easy process & good prices.

Awesome customer service. The storage building was very clean. A great experience

Manager Jay was wonderful. Easy move in. Facility very clean. Very happy so far!

Myra was the most helpful and sweet associate ever. She showed us the unit before we bought it and was so sweet.

I rented a storage locker and was really happy with the leasing and load in process. Jay was very friendly and helpful. I recommend this location for sure.

The entire rental process could not have been easier or smoother. Within minutes, everything was set up and paid and finished. I was even able to move in earlier and the manager was very friendly and amiable. No problems moving in, either. I will definitely use this company again.

Security lacking and building maintenance sub standard. One storage unit was broken into. No locks were ever added to exterior building doors despite break in. Second unit has massive water leak from ceiling/roof and destroyed much of the personal items being stored. CubeSmart did nothing to reimburse the loss in either situation except to accept partial payment for one month. We had both units for almost 7 years with significant price increase several times since CubeSmart took over. I recommend going elsewhere for your storage needs.

Very accommodating place with great security. Very clean facility with all the supplies you need for a move or storage. It’s no wonder they stay pretty full.

Great place , clean and helpful

If you need to store stuff, this place was great! Mayra was fantastic! She helped through the whole process. I may have only been there for a month but the staff gave me absolute peace of mind storing my stuff there.

Amazing customer service, so clean and efficient, I recommend it to anyone! And Myra who helps me is simply the Best!

Easy move in process. Clean facility. Friendly staff. Easy move out process. Only needed a storage unit temporarily so it was very convenient.

Great location, clean, communicative staff and safe.

Cube smart, specifically the Winter Springs Florida location and their management are awful. My mother’s unit was involved in a burglary that totaled around 100 units. My mother was not notified that her unit was burglarized. Cube smart cut her locks and replaced them without notifying my mother about the burglary or the locks. Recently she went to retrieve some of her belongings to find that she didn’t have the key to her unit. This caused my mom much distress as there are belongings of her parents in the unit. We called corporate who could not provide an explanation or reach the on-site manager. I called the police who could not reach the manger either. Corporate told the police that the on-site manger could not be contacted. Not very customer service oriented at all from the district manger down to the store manger. It is also not reassuring as a customer that after the 100 unit burglary, there has been nothing to increase security. The police can not even reach the manger during posted business hours. No wonder 100 units can be broken into there’s no supervision.

Easy access and good communication. I always felt safe when I was there.

Clean and lots of room. Carts available too, good gate security

Clean and easy access...good value......great customer service, easy rental process for a new unit

Staff is awesome

The prompt follow up to my initial inquiry, the prompt answering of phone. The texting feature of communication.

Every employee we encountered was pleasant and professional. The climate controlled unit kept our belongings safe. We had easy access and felt both ourselves and our belongings were secure. Thank you!

Fantastic storage facility with units both climate controlled and outside access for those only needing a small amount of space all the way up to those storing vehicles. Very reasonable prices. Knowledgeable, friendly and patient staff. Top notch security with lots of cameras. Requires security code to get in AND out of gated property.

Wonderful services, lovely employees!!

Mayra was wonderful helping us with anything we needed!! Would 10/10 recommend renting from this location

Easy access, clean facility.

One day my husband had to get something out of storage and he locked up the unit wrong. Frank from CubeSmart gave us a call to let us know our unit was open. It made us happy to know that they walk the grounds regularly and check on everyone’s belongings to make sure they are safe.

Frank is awesome. Very helpful.

Mayra was very helpful when going to see different units. She was personable, warm, and quick to answer any questions (and patient enough when I couldn't think of them quickly). Great lady. Thanks again!

Great Manager

Great customer service. Very kind employees and very clean.

Look a storage unit is a storage unit. But if you want personable, friendly and courteous service that is far too rare these days, than Frank at Cube Smart Winter Springs is the guy. I honestly feel like Frank and I became friends he's so friendly. Knowledgeable as well he was able to get me what I needed with no issues, fast and efficiently. Top notch

Had to move my stuff here for college over the summer, highly recommended. The manager here works is easy to work with and helps with any problems. I will be back next year.

Really easy to rent everything online, pay, sign contract. All of the information is emailed to you so completely contactless, but the front office was also nice to meet me and show me where everything was located and how to access the gate and my unit.

In a crunch for a last minute move out of my apartment and I just happened to walk in to this cubesmart not knowing anything about it (just came to this storage facility specifically because it’s right next to my apartment) but I came across this extremely kind and informative employee Mayra, she told me everything I needed to know right down to the needle and the entire experience seemed seamless and easy which is exactly what I needed after such a stressful and time crunched week. Not familiar with this company much but this was a great display of customer service and a wonderful first impression.

Mayra was so helpful and very nice!

Recently moved and was stressed out and needed a place to store things quickly. Mayra took her time to answer all my questions and give me some piece of mind.

The prices should reflect what the property has to offer. In searching for another storage facility, we checked out another CubeSmart property that offered way more for the same price we were paying. The last experience with the CubeSmart general manager, Myra (I believe is her name), confirmed that we had made the right decision to leave that property. She had a very matter of fact attitude when we went to get our unit inspected before closing our account. She looked at the unit and told us that we can leave and she would email us the confirmation. I checked my email about 10 minutes later and noticed that I hadn't received anything, so we drove back to the property. When I approached her and asked her to give me a hard copy because I hadn't received the email, she said that I didn't have an email on file. I told her that my email was on file because her employee had verified it the week prior. She again said that I didn't. She pulled up my file and asked if my name was Theresa. I replied that it wasn't my name. She turned her computer screen to show me the file and said "you see, you don't have an email on file". I looked at the file and it was for a customer named Theresa. I told her that isn't me, and gave her my unit number (which she should know since she just inspected it). She pulled up the correct file printed out the hard copy and handed it to me. Her rudeness made us happy with the decision to leave.

The lady Mayra Phillips was so rude and rushing me when I wanted to see other units. SHE SHOULD NOT BE IN A CUSTOMER SERVICE POSITION!!! HER ATTITUDE IS THE WORST!!! SO THANK HER FOR ME NOT RENTING HERE!! I'm taking my business elsewhere..

Customer service all the time, place is always clean, perfect location

The units are clean, air conditioned and accessible

Nothing but problems since Cubesmart took over. Everything is a hassle for them and the best part? They will be raising rates yearly now. I didn’t have any issues with past ownership since 2013 (and potentially earlier.) Cubesmart is the worst. Can't wait to find another storage facility. I’m so disappointed in them. UPDATE: I reached out to customer service at their request because of this post (as you can see.) I was told my call was "very important to them" but it would take 48 hours for someone to get back to me. It took 9 days for them to reach out. I had done my homework by that time and found their price increase put the unit 25% more expensive than anyone in the area. Between their increase in rates during a pandemic, commitment to raising their rates annually, and the consistently poor, disrespectful customer service (which is honestly the main reason I left, not the price,) I have left this facility. I truly don't understand the attitude of this company but I will happily ensure my friends/family do not do business with them in the future. It should be noted my family and I will literally be driving past CubeSmart to my new space which is actually less convenient for me. Please do your homework before doing business with this company.

The young man that helped me when I moved in out out of my storage with was helpful. He was professional, personable and more than willing to help. He is an asset to the company. Excellent service.

Handled everything accordingly

Frank Vargas was very helpful and friendly. A real pleasure to work with!

good helpful people, clean surroundings

Great experience with check in! Parking was confusing at first but I called Frank and he was extremely helpful!

The office staff is amazing. Always welcoming and professional. Frank Vargas always greeted me by name when I paid my monthly bill. The company is very fortunate to have such friendly, hard working employees

frank was really friendly, easy to talk to, and answered all the questions i had in his briefing! i was informed on how to access my unit, how to activate the gate, of the breakdown of my charges, and of gate/store hours. thanks a ton!

Customer service was always good and the units were always clean.

Frank Vargas was professional and responded to my questions promptly. I would definitely return for any future storage needs.

Great service. Friendly and knowledgeable!!!

Good service great location, Frank help me to do everything easy, thanks

This people running this place are AMAZING. I HIGHLY RECOMMEND THIS PLACE!!!

It was an amazing experience to deal with your staff at storage during this pandemic situation. Good job. Keep it up!!!

Thank you so much Frank Vargas for being great at what you do. All your help really helped us out with our business. 5 stars all the way around. The Decal Nerds LLC

The owner was awesome, she went out of her way to help us get everything that we needed. She was very pleasant and professional. I would definitely recommend!!!

I was looking for storage for my items and Mayra helped me and made the storage experience phenomenal. She is awesome, very knowledgeable and helpful.

I purchased a unit here recently and was assisted by Mayra. She was very knowledgeable and very helpful in every way. Highly recommended.

First time using storage, was lucky to be helped by two wonderful staff members Eddie and Mayra. Thank you both tremendously!

I was in search of a storage facility with the services available and walked into the New CubeSmart and was greeted by Mayra and her colleague Frank who both were very professional, very knowledgeable and were able to answer all of the questions I had. The location is in transition but it is very organized, and the staff are attentive to ones needs.

This location was just purchased by cubesmart on November 21st, 2019. It was originally a small business storage. Large location with spacious lot. Formerly had vehicle storage.

Called 3 times and no one even answers the phone.. place obviously sucks

I had my stuff here for a year and a half while I lived in a smaller home to save money, and I had no issues. Billing was always fine, and my cancellation went through perfectly and no extra billings in error. The place was always clean, I liked the climate controlled storage, and whoever was at the front desk was always nice and personable. I do want to note that you could tell some bugs had been in my boxes, maybe moths or something small like that. It had eaten holes in the packing paper, and there was a dusting of droppings in the boxes, but no damage was done. It might be good to pack important items with cedar balls or blocks to help keep them out. A few suggestions... Keep the gate closed 24/7. Most storage places are like this and you have to use your gate code any time you want to come in. I never once needed my gate code for anything as it was always open. The other thing is just the smell. You don't notice it when you're in there, but once I got all of my stuff into my new house I could smell it. I don't know if there's any way to combat it, but maybe some air fresheners in the building? It's not terrible, just like an old musty smell. Probably petty, and not a huge deal, but it weirded me out a bit. All in all I think it was a good experience and due to their convenient location, I'd definitely use them again in the future if needed. (Hopefully won't be needed. :-) )

I have had a unit here for at least 12 years. Good, clean and safe. Excellent staff.

Good people

So happy my belongings are with them. Helpful friendly staff. Clean and accessible

The lady at the front desk was very friendly and helpful. She knew that we had put the storage unit in my mom's name and I just showed her my I.D., as I had forgotten the unit number. They are a bit pricey, even the smallest unit is approx. $98 per month but it's a clean,newer place. Good experience for 6 mos.now.

Absolutely awesome——Barbara

I’m not one to typically leave or look at reviews too much, because you don’t know the person leaving the review. That being said, in my experience the owners Jorge and Lily are very kind people and were very easy and reasonable to work with. My unit was in excellent shape and I was using it frequently for work. Never had any issues getting in or out, or excess billing charges like I have with my current unit. My only regret was that this location was too far from where I have moved to.

Convenient, well maintained storage unit. I like that they have climate controlled units. Never had any problems with the facility.