I went to the location to make payment and begin rental of a unit I reserved and no one was there. A sign in the window said they will return at 12:55. I waited until 1:45 and got tired of waiting so I left. I called and left messages but nobody ever returned my call. I decided to go with another storage that was more dependable and respectful to the customer. They should really hold this person accountable so that they don’t lose more business. Word spreads fast and all your left with are the customers who are equal to the service you provide. I will say that I met a manager from another location that was filling in when I first looked at the place and she was top notch! Too bad they can’t find more of her to work. I witness many people come and go that day at this location only to be disappointed that a sign was up that was an hour past the return time.

If i could give zero stars i would! I hate this location as it seems to be that no one is ever on site, and the employees just don’t seem to care at all either.

We rented a unit that was online and said first floor you should let customers know that first floor actually is the second floor and B is base level or basement level is actually the first floor but it said first floor I didn’t say we would have to get on the elevator. we also asked to attend it when we called so it’s a little misleading.

Good service, very clean. Secure!

Easy process. Helpful staff

the price increases come often and their huge. Someone want to tell me what I'm getting in return by being fleeced by these crooks?

Store customer reps and service from my store location was excellent! Inside Reps always friendly.and unit always clean and well kept inside and outside surroundings.

Don’t rent from this storage these people lock the doors to the restrooms preventing you from using the bathroom even tho you pay to use the faculty. Then there’s times the elevator doesn’t work. It’s a worthless storage place.

Smooth and easy process

Such great service and very simple and seamless. I so appreciate it since moving is already very challenging at times!

Brittany is absolutely amazing!!!! My items are protected as well!

It was clean and easy to access.

Brittany was amazing. So helpful, kind and customer service oriented! That is so hard to find nowadays. And she should definitely be promoted!!!!!! I came in yesterday to get my first storage space ever. She was literally a life saver and made the process entirely easier & almost entirely enjoyable.

Easy to apply, clean, & safe.

Don't do it

My only complaint was constant price increases. Other than that it was a great experience and very clean storage facility.

I had already rented a unit from CubeSmart in a different (but close-by) location, when I was renovating my home. It was a very smooth and seamless process. The units are clean and spacious and more importantly they are temperature-controlled. Customer service is wonderful and everyone I had dealt with was nice and very eager to help.

Very good very good very good

Workers seem to run on their own time and are never in office. I personally waited outside for 30 minutes to check in to my storage unit but never got to do so because the worker never showed up at the time which they said they were going to be back at 1:15pm and by the time i left at 2:00 they were still not there. I am very unsatisfied with this cubesmart location and their staffing.

Update 5/10: The matter was resolved. The weekday daytime manager was much more knowledgeable & helpful, even though he couldn’t locate the package himself. A few days later, He called both the recipient & me personally when the post office attempted to deliver again a few days later. It turns out that the mail carrier marked as “delivered” instead of “attempted” over the weekend, when the weekend attendant refused the package both due to incorrect unit number & no spare key & permission form on file. Whenever one calls to speak to the manager & follows the automated prompts to do so, no one ever answers during business hours. I mailed a package to one of the tenants, with the unit number clearly marked, but somehow, no one knows where it or any employees are. I had to file reports with both Atlanta Police & USPIS for suspected theft.

Secure, clean and well maintained!

The customer service is terrible. They told me they would allow me to stay for a couple extra days, and that they would make a note in my file. Then proceeded to charge me the full amount for a MONTH when it was a couple days. And they conveniently didn't have any note on file and told me there was nothing they could do. I would have just moved my stuff out before then if I knew that would happen. They are also rarely there in person to help out, and don't often answer phone calls. UPDATE--When they respond on here that you can email them, they will never respond to your message. The response on Google is just to appear as though they are helping, when they won't. 2nd UPDATE--Now they're trying to charge me for yet another month, when I'm not using the facility and this month hasn't even passed. This company is evil, and just wants to take your money for absolutely nothing.

Customer service was great, move in was simple and quick. Friendly service. Affordable

Ashley is amazing. Thanks to her for all her assistance!

The staff is always happy, helpful, & caring.

My experience at this cube smart location was phenomenal! From the time we entered the building to inquire about a unit until move out, Ashley was absolutely amazing! She was super friendly & made us feel very welcomed! I felt like i had known her for years! She answered every question & concern we had, making our moving transition a breeze! The storage space as a whole was spotless from top to bottom! I would definitely recommend cube smart to family & friends!

ASHLEY IS THE BEST .

This place has completely changed for the better since Ashley took over as manager! She's always very helpful when I come to pay my bill and I can't believe how clean the place is?? it looks brand new in some places?? Good job Ashley??

Ngl storage isn't fun. But Ashley the new manager is really nice and it makes it a lot less frustrating to move things in when you have someone nice checking on you and making sure things are going well. Thanks for your help Ashley!

Ashley was amazing to work with. Got me in and out. The location is clean and nice.

The on-site manager, Cherrell, was very professional and knowledgeable >> so helpful! The property is spotless and I also found your rates to be very competitive!

Simple and easy process for renting online. Facility is spotless.

Cherrell and Travis were awesome and professional. This is an excellent storage facility and it’s clean! ??

Great storage place; their customer service department is outstanding. I was also impressed with the easiness it was with obtaining information on their various products

Honestly a great experience and great customer service here. The entire building is well kept also. 100% would recommend!

Customer Service...We are from our of State and I Loved the way each employee went above & beyond to assist my family during my daughter's move back to college each time...And the rental process was seamless...

The facility was easy to access, well maintained, and located in a convenient area. Additionally, the prices were very reasonable.

It was a pleasure to have my storage moved from one to another, it was so easy. :3

Very smooth and transparent process

I paid for the unit online and instead of getting a first floor unit, like I paid for, I got a unit on the second floor, labeled "1". Second, I was assured that my paid unit would be open and it was still locked when I arrived. I had a truck (also had been paid for) full of furniture. So, I had to pay another moving company to bring the rest of my things the next day. All because my choice of CubeSmart wasn't so smart.

The Manager (Cherrell) goes above and beyond! Always willing to assist and very resourceful. What I like most is her positive attitude!

Very new and very clean! Moving in almost completely online and out with ease.

Cherrell was very helpful and kind. She help me with my storage needs and had alot of patience with answering my questions. Thank you cherrell!!

Very helpful staff, clean facility

My experience getting storage here was great. The lady at the counter was so sweet and very knowledgeable; she answered all my questions. I think her name an S, and she had braids. Customer service was 10/10, thank you!

So clean and very secure, the customer service is absolutely satisfying

The worst! Short-staffed, unable to speak w/management; no carts, as soon as you're moved in and settled, you can expect an outrageous price increase.

A great experience . It was clean and I loved the associates

Customer service at the front desk

I. Satisfied with the device. But I am taking one star for the price being different at the counter than my reservation stated. Another star because the additional charges of lock rental and additional taxes added fourty dollars to the price I was promised.

The young lady at the desk was amazing keep up the good work.

Cherrell was very efficient, helpful, and friendly. Excellent experience at this storage facility.

Good customer service

Just moved in yesterday but everything seems great and the people were super friendly.

Great customer service! Very accommodating and understanding to my situation and gave me the best unit for my budget. Can’t recommended enough!

Everytime I visit CubeSmart Cherrell always has a smile and always willing to go the extra mile. She is a great asset to CubeSmart.

Cherrell is very friendly and went above and beyond to provide amazing customer service! Very happy with choosing this location after doing a couple of storage searches in the area. This location is very clean! Definitely recommend 10/10!

Cherrell did an awesome job helping me get my first storage. Thank you!

The young lady that waited on us was very helpful and attentive.

Excellent customer service and very clean modern facility! The store manager Cherrell was very professional and engaging; it was an absolute pleasure to meet her. The process and completion of paperwork was prompt and a breeze!

Yay for Cherrell! So sweet, nice and informative

Always clean and well-kept

Cherrell was amazing she helped me with everything I needed truly a life saver!!

The pe.rson working to check us in was kind and so very helpful

Excellent customer service from the service agent- Cherrell. Her professional service made the difference in my choices of storage units. Thank you for going above and beyond to make me feel like a VIP customer. This storage unit was very clean and felt safe to store my items.

I’ve had my fair share of various storage units and this location and company is the best in professionalism and cleanliness!! Cherrell was an absolute pleasure to work with and the paperwork was a breeze!! I trust that this will be my final storage facility!! I recommend this location to anyone looking for a safe, clean and secured storage facility!!

I needed to change units to downsize and Brittany was so helpful and took care of everything for me!! I am always happy with the customer service!!! Also, this location is clean and convenient!!!

Cherrell has EXCELLENT customer service. Everything was explained to me in detail and I feel conformable using this location as my storage facility. Cherrell showed me the unit and the facility is very clean and bright. Thank you!!!

Cherrell was the best!

Cherell was wonderful! She was funny, knowledgeable about her job, and a joy to be around! She made everything so easy and accessible.

The manager of this location (Cherrell) has been great! Worked with us to find the perfect size unit and location within the building for our needs and clear communication on pricing etc.

Great customer service, very clean.

Cherrell's customer service was everything!! Very kind helpful and prompt.thank you so much.

I've been here for a few months and my rent has gone up $20 a month. I was told there's no guarantee it won't continue to go up. I was told that's how storage units work and when spaces aren't filled they increase prices. My question is do the prices go down when "enough" spaces are filled? I've had a storage unit before for several years and the price never increased anywhere near that amount, if at all. During my visits carts are usually hard to find as well if you can find them. This is when no cars are outside. So I'm assuming no one is there and I've searched several floors. Do some research on storage units and price match. Also see if they can guarantee your rent stays a certain amount for at least a year. Increasing prices during a pandemic with people struggling is what this place has decided to do. I would have be more ok with a minor increase. But $20 with the idea that it could go up each month. Stress is the word. Don't get trapped. Do some research. Don't get sucked in with those short term promos either.

Great staff and prices. Facility is always very clean and very well maintained. Could be a little cooler inside.

Everyone was super kind and helpful, and the facility was accessible and clean. Specifically, shoutout to Cherrell for helping a ton!

Prices are higher with not much lead way. Too many seen there

The employee isn't in the office much. She leaves sign saying she'll return in 20 minutes a few times but it ends up being more like 40minutes. She's never been rude but not very friendly.

5 stars to Tianna. very professional and knows the business well,had the answer for all of my questions, no stress !!5 more stars!!

Tianna was very good and patient and very focused and show passion for her job .

Moving was stressful. However I am so thankful to find this location. Drena took good care making sure I had the unit that was right for me. I truly feel that my items are going to be safe and clean!

Came in yesterday and today to reserve and look at units. I spoke with both Drena and Marie. They were both very knowledgeable and had the BEST customer service. It was a fast, pleasant, and convenient experience!

Friendly service and open on the weekends

Great Experience! Tianna was amazing, she needs to be duplicated

Nice and new storage facility with multiple entry points for convenient access to all units. Service was great. They have some great deals to get started.

Dasha helped me out today and was great! I was in and out of there in less than 20 minutes. She made sure the unit was cleaned and showed me how to use the locks. Love that it’s really clean and well lit! There’s a lot of light all throughout.

Tianna gave me the best Service i have ever experienced at a storage facility!! I highly Recommend everyone to Checkout CubeSmart for all their storage Needs!!

Tianna is everything a professional individual should be plus some. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. In my experience Tianna has been all of the above, AND with committed enthusiasm! She is sincere and keeps her word!

I visited this location at the last minute in need of storage. Charles was amazing! He was extremely personable and more importantly found the perfect unit for my items. He also was knowledgeable about the area and all of the benefits associated with Cubesmart. It was an outstanding experience all the way around.

Charles was the biggest help in finding us a great unit that was easy and accessible to the door.

Charles was a great help i definitely would recommend CubeSmart

Staff was very professional Charles was very thorough with showing the unit. The big plus was the incentives

Awesome staff - very helpful and easy to work with!! Office was very neat, clean and well organized!!

This location is amazing and clean the service here is excellent the two managers at the front desk we're very funny and entertaining the entire time me and my wife had a great time here. Keep up the good work ladies

Ashley helped us with our move and even stayed late as well to assist us thank you ashley

Ashley and tianna was very helpful

Ashley and jessie were a huge help. This place is very efficient and all of my questions were answered. Thank you for your help.