I'm satisfied with the service that CubeSmart has provided for me, especially in my time of urgency.

Find another storage facility/company or location. This location although convenient to Walmart and goodwill, it is poorly ran, staff is unprofessional and never available most times. They never answer phone most times. Facility has roaches (mostly dead) that migrate into units. Facility is always cold or under temperature. Ceilings are falling down in some units where you can see foam. If you think im lying, check out 3rd floor near unit 3121. No trash or bathroom conveniently located. Dollie beds to move items are extremely limited. All the money they charge they are so cheap and mean with this. Only 2 is every available and in most cases are being occupied. Gate is always damaged and currently damaged. Safety and security is a concern. and pricing let me tell you, RUN if you can. They may appear to have competitive pricing at first but i was being charged almost $400 a month and it was increased 3 months ago by $70 and absolutely no reason for this with such a poorly ran and broken down facility. Will never recommend a single soul or person to rent here. Regional Manager or location manager should be fired for having a location ran so bad. #ripoff. I was here waay too long hoping for change and understanding.

Convenient and clean. That’s all

Everything was professional clean environment easy access

I don't have a problem with the storage facility but staff employees are rude not helpful and act like they just don't care about what they are doing. I don't know if I would recommend the place or not. Just because of staff!

I just moved to America from Russia and came to this cube storage to get a unit and the employee Sabrina was super helpful and polite and made my first American encounter a lovely experience . She answered all my questions, took me to my space and even helped me unload some things . Great human great experience, yes

Sabrina was awesome! Helpful, positive and engaging personality. She made even a slightly irritating check in very pleasant...my cashapp card was lost right before and she worked it out anyway with a different method and some patience. She's a good one. Give that one a raise ot promotion or some regional recognition. She has a great customer service attitude and is a cool person just in general. I used to lead a sales team at a furniture retailer and I would be prepping her to move up if I were her supervisor. Thanks for a great experience! Will send my friends!

Very helpful snd friendly staff

Omg this place here needs work the gate has been torn up for awhile now. Everytime I go it's never a cart to load your stuff. I mean it should b 3 or 4 on every floor. We shouldn't hv to go searching. Hw much money they collect the gate should b fixed and carts should b available.

The young lady that runs the front she was such a blessing, and a great help

Sabrina was really helpful made the process easy

Was very satisfied with customer service and help. Staff member was knowledgeable and friendly.will recommend this place to my friends.

It was Close to my house.

The staff were very polite and the facility met our needs. Would definitely recommend...

Brittany is an excellent team member. She helped me get my storage space set up with a seamless process. Great personality!!!!!!!

All went as plan, but the price was higher than other places I checked.

Kept going up on the rent And nobody is asking for free rent but nobody’s asking the company to be greedy either

The rat infestation in the cubes is unacceptable. I threw out a couch because of it. For the price, rats should be maintained.

Convenient, clean and climate controlled. My storage unit is accessible from indoors. I really like that

Good storage. Accommodated our belongings well.

The storage unit was a good size for the space I needed. The price was competitive and the location was convenient.

Pleasant & helpful staff. Decent security. Ease of access to unit. Clean.

I experienced two price increases within a matter of 6 months. The cost of a 5x10 was twice that of many others even other cubesmart locations. Hard lesson learned

Today I rented a space from Britney and she is the most pleasant person to deal with. She is very knowledgeable and kind. The rates are very good also.

Very convenient and safe for vehicle.

I had a unit in Austell, GA on Old Anderson Farm Rd, and I moved my small things out to put bigger items in. When I drove out of the gate on Saturday 7/9/22 they closed my account, I called on Monday and no answer. I was advised that they was closed, and was told that they’re unsure why that happen. I called to speak to corporate regarding my concern on Tuesday and was told they will be sending an email to district manager Debbie Kelly, but on Wednesday I received a call from someone in the local office saying that they will not pro rate my account. I told them that they closed my account, I was not finished with the unit plus my bill wasn’t due again until the 17th. I called customer service asking for corporate to assist me, and I later received a call from Debbie Kelly. I advised her that I’d been waiting on a call from corporate, and she said she is corporate. I then asked her who is over her and she hung up, so I called her back because I was unsure if we got disconnected. She then hung up again, so I called again and ask her is this what we doing? All I asked was who is over you and you hang up have a good day, so I then called customer service left message for corporate for contact me back due to issues with the staff/management.no one called. I will never used this storage again. they do not handle customer concerns.

brittany was fabulous. property is very clean

My experience had been great up until I switched out to a smaller unit. I was forced to take a Rental Insurance that I didn't want or needed. The company ran my credit without my permission. I'm in the process of trying to buy a house but took a hard inquiry hit that dropped my score. I'm in the process of filing a complaint

office manager was great and a pleasure to work with.

No problems

I harbor items there and it's a clean and nice place!!

The manager is the best. She knows the property very well and she's very helpful and very nice to everyone ??

Fast and friendly service.

Easy access nice people overall a great place

Convenience, availability

There is enough storage space in this place where you can put so many things. even a whole house might as well fit in here Easy to arrive there and get inside with your own personal code.

Called about my account person in office was rude and hung up on me. Go somewhere else with better customer service you can't stay in buisness being rude to the customers we are your buisness remember that

The insurance company that represents CubeSmart is horrible. Because of that I wouldn't recommend this company to anyone. My personal property was damaged in a "climate controlled" environment. The in-store service levels were 4 on a scale of 10! My belongings were molded/mildew....and even though I paid the payments and insurance payments I've yet to get this resolved.

The manager was very nice and cordial and very professional.

The communication is amazing . I was always notified when my bill was due

Easy rental process and property access. Comfortable climate controlled unit. Convenient online billing process.

Great staff and great prices. Property is well maintained.

We have a unit here and I like the space and the area. I haven't really had to deal with any of the people because my lady open the account. I only gave it four stars because our unity is on the bottom floor so when we went to put more stuff in the unit we realized water had gotten into some of out things. Nothing was damaged as far as we could see but now you can smell the odor of mildew. And I have a sensitive nose but all in all I'll still get another unit here.

Clean and friendly service.

Very nice, convenient and safe location to storage your belongings. The facility hallways are always clean which was very much appreciated.

The staff was courteous and pleasant. But I had met a reservation ahead of time with my total and of course by the time I got there I had three extra peas on my bill when I had scheduled it online it said that was my final total hearing so I had spent $60 more just getting the unit. And then when I called the lady to get a lock on my way there she did not say that I should not get that lock there that I had to get it from there from the company. I really felt like I was robbed at gunpoint!

Very big! Nice and plenty of room

The faculty itself was nice. But don’t make the mistake of paying your rent early like I did. Did not know I would find a place to live and be able to move in so quickly and had all my stuff out of the facility before the next bill was even due and I had already paid the rent early and was told they would not due a refund. So they made an extra 207 dollars because I’m sure they will rent the unit again before May 24 which I am paid through till then since they will not refund my money.

Thank you to Zanita customer service! I will definitely be refer others. ??

Zanita and Fynesse helped me make the right choice walking me through their different plans. Also very respectful

I've been there for a long time and never had any problems. Facility is clean and I felt my belongings were safe there.

Clean, good storage if your in need, not quite sure about their pricing

Convenient location Sale representative

Easy 24 hour access to my storage unit.

Easy check in. Easy check out. Good climate control unit

Dedicated customer service every time I’m there

The grounds were always kept clean and I greatly appreciated that.

Secure and clean location. Professional staff.

Ease of rental and access to facilto

Great service and great location

Friendly people and good prices!

Good manager and good rates

Cubesmart has an efficient system for signing an agreement and cancelling. The place is always clean and well lit

Finesse and her professionalism and spirit

I've been storing with cubesmart for about 8 yrs.

Convenient, clean, air control facilites.

Staff is great cube is wonderful worth the money easy access this overall great

Facility at Old Anderson Farm Rd in Austell GA is old and needs repairs. Roof / ceilings are leaking etc. No good customer service. Got to expensive too.

The storage units were sufficient and easy to use. Location was convenient. And most of all customer service was very professional and at the same time friendly. I appreciated the updates and reminders did I received online and in-person.

After returning back to Atlanta ,I went to pick up my car, from Storage. A young man who was working there, ( Israel ) Helped me with a dead Battery. He got my car ?? up and running. I can not express how this Stressed day turned out. He is a caring person, who is a model for an Award Winning ~~ Cube Smart. How many Thank You’s can I give you, And he was always smiling. And in good Spirits. Cheers

Fynesse and israel. Are outstanding and professional. They explain everything that I can. Feel comfortable.

I just want to say how pleased I am with the service and professionalism that I encountered with Fy'Nesse and Israel

Monica provides excellent service. Very friendly and professional. Gave me great ideas for packing and storing items I need to retrieve from my unit.

Alyssa and Fy'nesse was very informative and even when I needed to adjust the reservation. Awesome customer service.

FyNesse very upfront and informative with any concerns with space solutions

Went looking for storage for some items from my backyard and I went to life storage extra space public storage and finally came to CubeSmart and I chose this location because they had a very great special further 10 x 10. I looked at both the climate control 10 by 10 that has carpeting and also look at the outside drive up 10 x 10 in the non climate control building. When I went they had a special not sure how long it's going to last but their pricing is a lot more reasonable than the other three. They were running a special for 35% off of unit or first month free you can choose but those specials change daily so check often. Hope this helps anyone.

Don't waste your time. They are never in the office, they won't fix the box at the gate, and your rates go up every year instead of lowering. They only give discounts to new customers not their loyal customers and management just Sucks period.

Good service

Excellent service at this location. Fyneese was very helpful, she was detailed and very thorough with the information she provided. I was in and out, which I was very happy with. Thank you Fyneese for your excellent customer service.

FyNesse was amazing. She did a wonderful job. She provided me with all of the information I needed for my move from start to finish and I was quite satisfied with the service. She should be the face of cubesmart, she's a winner

The manger was awesome and very accommodating! I really appreciate the time should took in making sure I had what I needed!

Have always had an easy experience with this storage facility. They have indoor climate controlled and outdoor storage areas to pick from. Not been messy from what I've seen and the staff is helpful.

Reasonable prices, selective storage options, and welcoming staffs. Definitely shout out to Cameryn for explaining well on storage options, making me feel welcomed and making me feeling like my stuff is safe and secured. Thank you CubeSmart, and thank you Cameryn.??

Camery. Very knowledgeable and Very nice...

Cameryn the store manager was extremely helpful and the property is well kept.

Good service. Website sucks

Leah was a fantastic help with me concerning my storage rental.

Good prices. Better than my old unit elsewhere AND climate controlled. Friendly staff checked me in. Only thing that would make it 5 stars is maybe water fountains by the various entrances and 24 hour gate access. EDIT: I'm editing this review on 1/28/20 because magically, my rent went up after about 3 months. I didn't sign up under some introductory rate offer. Just normal rent. It's now just as expensive as the old unit I moved from.

Cameryn and Leah were great. We had wonderful conversations and had great customer service. Cameryn is my aquarius twin ..clean facility and great service!!!

First time using CubeSmart. The staff was nice, the environment is clean and overall an average experience. The one thing I really struggle with was the fine print they do not tell you ahead of time and of course would tell you it was in your email somewhere. So you need insurance on your stuff or they will charge you their insurance. The thing is that I do have my own but they refuse it because "Off site" was not written in my coverage even after calling my insurance while at the counter, who verified that i was covered. (thats just not right) Second, you need a disc lock or they will charge you for one. Come on really! I do own one and did not have it present, they said you must have it before signing the contract. (another trick to over charge you on a lock)

Leah was amazing . From the time I rented she was so helpful .. she made sure all my needs were met .. thank you so much for your kind demeanor. I will definitely use you again for my storage needs . You were great

I love this place! Great staff, Cameryn and Leah very helpful and assistive. They also turned me onto the best cookies in town!

Leah was exceptional and I love her customer service skills..knowledgeable and kind..

Leah was great she really helped make my move in a breeze

The staff was especially nice and accommodating. I worked with Cameryn. I shared with Cameryn that I had actually found a cheaper unit but because the customer service was so great I decided to come back here. There were two working when I visited. Very nice people. Oh yeah, the unit was very clean and the price competitive!

Thank you so much Leah. She was so patient and helpful...she showed me severely units and stayed after hours to help make sure all my needs were met...my reservations was canceled and and she still honored all the promotions on my original reservations..leah had great conversations and I enjoyed her excellent customer service

Fynesse was very nice from the point I walked in and has great customer service. Answered all questions and showed me the unit. Very clean units and dock access is perfect. Very fast in and out within 20 mins ??

Great storage unit. Fynesse and Lean were very helpful when assisting me regarding my unit.

Leah and Cameryn were very helpful and sweet. Gave me all the information I need and answered all my questions. Service was quick too!

FyNesse Cameryn and Leah are very attentive and hardworking, they were very knowledgeable during my storage process. The facility has always been clean and even though I’m moving out, I will always come back in the future and will refer this place to all of my family.

FyNesse & Cameryn we're very polite & went above and beyond to assist me. I've been a customer since 2014 & I've never experienced customer service as fantastic as theirs. Thank you ladies, I will forever recommend cubesmart especially because of yhem.

Good care and clean storage

Well one thing I can say at cubesmart self storage there are 2 very professional ladies that work at this place by the name of FY'nesse and leah they where very helpful and respectful to me.and the place is very clean and organized so It's my advice to anyone who's looking to store anything please consider cubesmart self storage

Fynesse and Valencia have impeccable customer service. I enjoy entering their office because these ladies are informative and professional. I am truly sad to learn that Valencia is leaving. She knows who I am before I ever enter the door.I highly recommend this location. 5 STARS HANDS DOWN

Just need to be upfront about pricing, specifically when checking things out online telling you one price then when you get there addons that where not mentioned? Wish all business just be up front. Stop bait and switch.....

We were assisted by Valencia and she was very helpful and friendly. She made our check in process very easy and was able to help us with any questions. We appreciate her professional and courteous service.

Valencia was very helpful.. she has good customer services. friendly and

Valencia was great and provided all information needed. I Loved the property and she went above and beyond.

CUBESMART is the greatest. I had the best experience with Valencia. She accommodated me even though her shift was ending. She showed patience and Outstanding customer service. A+ FOR HER PEOPLE SKILLS!!!!

I went to cube smart today to rent a unit and I was assisted by a young woman named Valencia. She was amazing! She showed me the unit and explained the whole process to me from A to Z. I would absolutely recommend cube smart to friends and family.

Valencia Blackmon was a great help and showed great customer service.

The manager Valencia was very nice, friendly, and helpful with my account set up and showing me around. Building and units all seem clean and well maintained.

Valencia was awesome, informative and willingly answered all my questions. A+ customer service!

Valencia was very informative. I got all the details I needed to rent. Moving my stuff now.

I made a reservation at this location and Valencia was great. She was extremely informative and made sure she did more than enough. I left with a smile.

FyNesse and Valencia did an excellent job of assisting me with my parking spot rental. These Ladies gave great customer service and went above and beyond to find the perfect spot.

FyNesse & Valencia very good job . I am a happy customer. Thanks

This place and operation is good to go and in a good location. Fy'Nesse was very helpful in making our move and having the appropriate storage space a breeze.

Fy'nesse was awesome

Nice place

Incredible people Fynesse, Valencia, Jessica. Great staff!!!

Fynesse & Gordie were the best most helpful and most friendly ever this is the second time I've used this facility and I love them !

FyNesse Is A Great Employee Great Customer Service Very Pleased

Great Customer Service!

Excellent employees

Convenience

When my storage plans fell apart Fynesse at Cube Smart came to my rescue and offered me an incredible deal that I couldn't pass up!

Jessica and Fynesse are AMAZING!!!! They made getting a storage unit extremely easy and quick. I encourage all who are in need of a storage unit to go to the Cube smart in Austell,Ga and ask for either one of these women.

Great place. Wonderful costumer service!!

Fast and easy no problem at all with fynesse & Matthew !

Good customer service

I would rate this establishment a "10 if I could. I showed up 9 minutes from closing on a Sunday. Miss Ashley could not have been better. Allow me to explain. It was pouring rain and miss Ashley was all smiles as she helped me unhitch my trailer (in the pouring RAIN) holding an umbrella over my head to help me as best she could. A true blue PROFESSIONAL. This young Lady stayed late, got wet , thanked "Me" for my business. Cannot express my gratitude for this LEVEL of service. Hey Ashley if you read this.... Thank You Again......

I was a customer there for almost 10 years, they are so money hungry they went up on my unit $59.00 in one rate hike. In an effort to get more money without notice they changed my access and told me it would be an additional $15.00 per month. My contract from the beginning was 24 hrs because I use to park my truck there. They voided the contract by changing my access without notice so I left. I wouldn't use Cubesmart ever again!

Very nice and clean the manager Ms.Toi King explained everything very detailed great customer service.

Always a pleasure dealing with Toi and Beth. Very helpful

Great location to my house and a clean facility. Toi at the front desk was super friendly and helpful when I was stressed from moving!

Great customer service

I have been a customer for over 15 years at this location and I must say that The customer service is nothing short of fantastic. The new manager Toi is dynamite and have exceeded all my expectations. Blake Kenya

Beth and Toi are amazing. They assisted me while I was rushing to deploy to Puerto Rico! Amazing staff, friendly and professional. I would highly recommend this location. Clean and secure. I'm buying lunch!

Beth was very helpful making the process of moving easy. Thanks Beth.

I took the word of a manager who promised to (1) have the door fixed on Unit 1030 so that it would stay up instead of having to be held open by hand, and (2) to put a string on the light in Unit 1030 so the light could be turned on and off. When my mom went over to pay for the unit, neither problem was fixed. The other manager promised to take care of the problems before my long-distance mover arrived with my goods - nearly three weeks after the transaction. Yesterday, the hauler arrived. Nothing had been fixed. But, worst of all, the manager who originally showed me the unit claimed she knew nothing about the problem. I reminded her she was with me when I saw the unit - she showed it to me - but she insisted she knew nothing; didn't remember, etc. Then, she claimed that CubeSmart won't fix one door; they wait until several doors need to be fixed. Preposterous! I trusted her; she lied to my face - three times - first, when she promised to fix the unit; second, when she claimed to know nothing about the problem; and third, when she denied her promise. And I imagine she also lied when she said CubeSmart won't fix a broken door until there are some number of broken doors to be fixed. I reported by experience to CubeSmart Customer Service. Hopefully, the two reps I spoke with yesterday and today did as they promised and passed on my complaint to the district manager. And hopefully, the district manager acts to ensure that storage units are functional and managers don't misrepresent them. I rented three units from a competitor - same day. All clean. All functional. No junk.

Toi was the best she needs a raise

Very quick, friendly and affordable. I spoke with the manager Toi King and she was very helpful and pleasant.

Process was quick and simple. Toi King was very sweet and professional

Fy'Nesse & Toi were very polite and respectful. I was able to receive my military discount. Nice to know Americans still appreciate my service to this country.

Been a customer for over 15 years! (in good standing) Recently their accounting system has been a bit out of sorts. Trying to make payments they tell us we have a credit then a few days later we are later and there is a new fee. When we try to handle the situation there seems to be a lack of understanding basic billing and how to reconcile accounts. Escalated to upper management with no additional knowledge of basic math. In trying to get a total to pay for the bill (we had to wait while they calculated, 2 more days) additional fees were added because we had to wait on them. Do not use this service! If they treat a 15 year customer this way how would they treat someone new they have no vested interest?

Fy'Nesse McIntosh was phenomenal from the point of my entry to leave the facility. She greeted me with a big smile and explain everything in detailed from the sizes to the storages units, to the entry point to access my storage, also the every detail of the contract. I would highly suggest at some point a promotion for the outstanding experience she implemented as an employee.

Great

Fynesse, the store manager was incredible. There was a leak in our storage unit and I was very unhappy. It was not our fault, yet outside of insurance there was seemingly nothing to be done to help us out. Fynesse spent quite a bit of time talking and explaining things to me. She also worked to find a way to make us happy - and she did. She has great customer service skills and is committed to the success of Cubesmart. Thanks and Blessings!

Very pleasent person Toi King . The experience went very well.

Ms. King was super helpful. Clean facility and easy to acquire a storage unit.

(Translated by Google) Nese and toi.the.best i love em (Original) Nesse and toi.the.best i love em

Great with Toi King she's the best

Satisfied customer for 3 years! Courteous and professional staff.

This place is pretty convenient. The manager Toi King was really down to earth and easy to talk to and the process was done in minutes. Check it out

Beautiful experience Ms. Toi King was very helpful

My experience was great.she walk me through every detail.

Toi and FyNesse were very helpful, knowledgeable, and professional, while answering all of my questions in a very courteous and friendly manner. I would recommend them to my dearest friends.

I just finished renting at CubeSmart. The place was clean and neat. The space was as advertised. The manager, Fy'nesse,, although extremely busy gave phenomenal customer service. She was able to ascertain and accommodate my storage needs. I would recommend this location to anyone who needs storage.

This rental experience was the best experience by far I've ever had with Fy'Nesse

Fynesse is a great person to deal with. Very knowledgeable and quick. It was a joy working with her

Thanks to Miss McIntosh. Great Customer service!!!

Toi was very nice and professional. She made sure we had everything my husband and I needed. Also answered all of our questions. Even had a couple of laughs over a common hobby!

Very simple and the ladies in the front office were very helpful. Twice, I had to postpone my initial start date with a "no problem, you have it reserved, if you can't make it tomorrow just let us know". Thank you Toi and FyNesse.

Great customer service by Fy'Neese McIntosh.

Wonderful people! Great location and price!!! Love them!!! Fy'Neese was very professional and friendly

Fy'Nesse was great with customer service!

Extremely friendly and welcoming. Toi wonderful customer service skills. I'll do business with Cube Smart any day! Very satisfied!

Great customer service and location. Ms. Toi King was AWESOME.

Toi King is very sweet & helpful she knows me by name and I'm always greeted when I walk in the door. Very clean storage facility & very polite staff I highly recommend Cubesmart!

The customer service is Awesome!!! The managers, Toi & Fynesse are very knowledgeable, customer oriented and attentive. I have been a customer since April 2015 and cannot say I have ever had a negative experience with customer service.

The Customer service here is awesome!! Very friendly and hard working staff!!

Fy' Nesse. McIntosh was extremely helpful and sweet. I am going to refer CubeSmart because of the warm and friendly assistance I received from Fy'Nesse

I like this location because of the professional services I received from FyNesse McIntosh.

Toi assisted me during the process of moving my goods from another state to here. She was extremely helpful on all fronts! From honoring the promotion I was initially given on the phone to making sure I got things in my unit and in my apartment okay. She rocked! The Storage Facility itself is good. Gate Access, cameras up and running, good hours to access your unit. Only a few places to park by the climate controlled building but it's not too much of an issue.

This was by far, the best experience I have had with using a storage facility. The location is very well kept, and I really appreciate all the assistance I got from FyNesse. Kudos to you.

The best customer service experience I've encountered in a looooong time!!! The facility is very inviting, Troy and Toi give their customers great one on one attention, they walk the grounds, smile and actually have interaction and conversations with you....showing great attentiveness and respect for their customers! Troy and Toi both go BEYOND the call of duty of customer care, a dynamic duo!! The facility is ALWAYS extremely clean and the staff is always helpful! This company is really giving you as a customer your money's worth. Thanks again, Toi and Troy my experience has been nothing less than exceptional! I would NOT recommend you going anywhere else for your storing needs, cubesmart is a one stop shop when it comes to storing! Awesome experience.

Talk about GREAT CUSTOMER SERVICE. I walked in one day needing a storage unit for my family member and the next day was informed by said family member the unit was no longer needed. The manager and assistant manager went above and beyond their position to get me a refund. I doubt if any other company would consider my situation and try to help me. If I ever need a storage unit in the future I will definitely utilize this location.

Been storing here for over 2 years. No problems!

Great customer service. Unit was very clean.

Troy was outstanding in helping me get by units reserved. I would highly recommend this location.

I love this place! We have used cubesmart 3 different times in the past 18 months and the staff is always awesome. The store manager Toi was especially awesome. When there was an issue, she handled it in less than 2 minutes, and she remembered me over the phone. This means a lot to me as the staff sees probably a good dose of folks in a given day. So hats off to you Toi!

When I arrived at cube smart I was greeted by Troy who held the door open for me. The customer service was exceptional. When I was about to leave I realized that they were about to close when I arrived but they served me anyway. Glad to be a new customer of cube smart!

I come back to cubesmart every time I need a storage. They have great prices and the customer service is always on point.

Was very pleasant and Troy was very professional. He will get my continued business.

Troy is our hero! His professionalism and patience made a world of difference for us. Because of the personal assistance he provided, the International Academy of Smyrna will remain with CubeSmart in Austell! Thank you for making our search for storage so easy.

Pleasant experience, very nice and knowledgeable. Great customer service!??

I give this location five stars without hesitation. If I could give them ten stars I would because they desire it. I moved here from out of state and was lucky to find this storage unit location. They were so accommodating. With all the stress of moving from out of state everything that could go wrong went wrong. The Manager and staff were so accommodating. This local office was closed at the time I arrived at the storage unit. When I say I was late getting there we were about four hours past the office being closed. I got stuck in traffic due to an accident on the highway on a Sunday night but they made it so easy for us to drop off our items. Most businesses would have said sorry the office is closed, you have to drop everything off tomorrow. They opened the office for me and allowed me to drop my items off in storage because I had to get back on the highway to close on my house which was out of state the next day. Troy was/is just GREAT!!! I had so much stuff I had to get and additional unit and he worked it all out.

Very pleasant, very helpful they took the time to explain everything made sure i understood what i needed i rate this 100% the storage was very clean and they had just what i needed. Thank u

Troy is extremely professional and went out of his way to accommodate me. Troy is a specialist in making lemonade out of lemons.

Thanks to Troy and his outstanding customer service, I was able to reserve my unit online at a discounted rate, use the moving truck (for a $10 fee), and get my items moved in...all in one day! Troy was extremely helpful and accommodating and went above and beyond to ease the stress of the daunting task we all hate most: moving!

This was not an good experience at all. They will nickel and dime you and waste your time. Please ensure that you get all the info before you rent. I reserve my unit online and on that deadline of needing the unit I had to go with it. I would have went with another storage company if I had time. First they don't tell you until you there that is an admin fee for the storage of $22 dollars and $10 dollars then they tell you that you have to purchase there insurance for an additional $12 dollars. I had there truck for 4 hours and they held me up for 30 min on the first visit because they left there lock on my unit. They additional 30 min because the lights was not working in my unit. But they wanted to charge me additional $20 for going over on the 4 hours on the truck. But was instructed to Take my time that no one else need the truck. But again I was held up with there process. They the manager she lacks any knowledge of her units and had to call several times in her cell phone because she had no sheet on the cost or avaliable units. She claim that the truck was full but how do you burn 1/4 tank going 41 miles and I even put $10 back in the tank so they hit me with an $25 re fuel charge and she claim the tank was full. Even the general manager agreed but of course she didn't wanted look bad in front of her boss and look incompetent in doing her job which she already prove that several times. Anyway be careful who you do business with and get all the hidden fees before you rent there. You can rent an truck and cheaper climate control unit without all the nickel and dime fees. Buyer beware !!

Great to have a storage h that work to make things great for you, well continue to use this location

Love this storage place. I've used them before and never had any problems. I'm moving soon and needed a unit. Good thing they're open on weekends because that was a life saver. I successfully moved my stuff. Troy is amazing... He got my unit and truck rental set up without a problem and in a timely manner. Real cool guy. Real nice place. I would recommend them to any and everyone!

Troy wheelhouse was a awesome help! I also havent had any problems at the storage place yet.

Quick and easy! Great customer service!

Incredible customer service

Ray customer service was excellent.

Good people and a good place to have a storage

Very clean & organized place. I had to change my reservation and it was no problem at all. I was treated good...The manager knows alot about storage and was able to give me good advice on how to properly pack my things. Im glad I chose this location!

I love the service offered in this location they work with you if you work them...always friendly

The only good thing about this place is customer service. I moved my furniture to the storage unit, with no damage. My property grew mold and not only does the company refuse to pay for damages they continued to bill me while getting the situation straighten out. They wont even admit they did anything wrong. there is no way anything randomly grows mold unless the temperature was NOT controlled. I am not the only one affected other units have mold damage so that says it not just me. Save your money and your property and DO NOT STORE HERE. they are overpriced and only care about getting their rent, the insurance will not cover mold either so stay away and find another facility that will at least own up.

We have a double unit we use for our buiness so we are there on a daily basis. The service is great and everyone there is helpful and friendly. We have been with them for over 18 months and I have no complaints, heck the put up with us! They all willing will go out of their way to help no matter what it is. Also during these 18 months I have NEVER seen them have a bad day or bad attitude. 6/30/17...2 years later and management has changed a few times and so has the service and not for the good. New folks got attitude and the rent has gone up almost 50%! They don't keep the restroom clean which I have posted the pictures. We will be moving one of these days. We could rent a small store front for what they are charging now. That too bad as we like the place and location but clearly time to move on.