Been with them for a while. Best way to get your value. Use their truck, if you plan on keeping a unit after you move. Waiting a month is cheaper. The rates are dropped. However after 3 or so months the rates go up automatically. The units are dope they are two levels with stairs. So even those with hard times if you chose to live there get two units... And there are no public bathrooms. The lots are supervised during off hours also which is a plus if you use the 24hr access.

I was treated professionally. I don't know her name. But she was kind and knowledgeable.

Very Professional and easy service

Peaches was phenomenal! Very bright and relatable personality. We had a blast and shared a lot of laughs. She was thorough explaining the process and the expectations of the facility. 10 out of 10 would recommend ????

My experience was great! The process was quick & easy. The guys, Leo & Wilson, in the front office were friendly & welcoming. I am glad I chose CubeSmart!

Terrible Company Practices! Cube Smart held the payments I made electronically through my bank so that late fees could be applied and my monthly rent could be increased for late payment. Then Cube Smart said I was delinquent and put a lien on my property and said I had a few days to pay over $800 or they would auction my belongings off. When I went into the office to pay, they gave me checks that were sent to Cube Smart from my bank for my account. The checks were for $400! The amount that would have prevented me from becoming "delinquent". RUN FROM THIS COMPANY! Zero stars given! The same amount of care they gave me and my belongings...ZERO! One star is highlighted because it won't post w/o it. Smh...

The clerk was thorough and professional!!

Very Convenient, And Clean.Kind People,Working

I’m so happy with you guys right now! Simple n easy resolution. Thank you to the boss who called me and got me right! He did that. Wonderful service and a delight to talk to. Look forward to long business with u guys??

I've renting a unit from this facility for a couple of years now and some months ago I noticed rats/mice activity in it. I notified a staff member about it and they stated that the ONLY option for a resolve was to have my belongings relocated to another unit, with not guarantee that the next unit was gonna be free of rats. First came the droppings, which prompted me to lay traps and glue traps. Initially there were no effects, but upon returning to the unit last night, the main glue trap had a total of 6 specimens glued to it dead and bloodied from being cannibalize by other rats. If there's that amount of specimens in my unit, imagine the scope of the rat population throughout the facility. Called the general toll free number and was told that an area manager was gonna give me a call back in 2-3 days. I proceeded to call the local office and the attendant Michael, nonchalantly stated that there was NOTHING they could do to remedy the situation but to relocate the items to another unit... no sorry for the inconvenience, no offer for compensation for items damaged, moving items out, no pest control, no clean up or sanitizing of my belongings, NOTHING. He even went as far as saying that rats were a problem in ALL of the storage units in the city, which is a total overstatement(i.e.- lie). Needless to say, their utter lack of concern and duty is making me take my belongings and get the hell out of this and any CubeSmart locations or affiliates. Moving them to a well maintained and run location with no presence of rats. Please be aware of what you and your property be potentially put thru when renting from CubeSmart.

I had a great experience. No complaint, no problem.

It’s okay

A ease of getting a reservation and then changing locations was easy. Customer service was great. I wish that had lights in they’re storage units.

Do not use this place for a temperature controlled unit!!!! The air barely blew through the vent and it was well above 80 degrees in my unit, there was roaches alive and dead, rat droppings everywhere, some of my items were damaged from the excessive heat over the years, and the insulation was always falling out of the ceiling onto my things on the upper level. Go somewhere else and save your money from them constantly raising the prices as well. They also charged me for the next month’s rent even though I was moved out in time and called to tell them I was moving out (they even said they would put a note on my file that I was moving out). So glad to be out of this place.

The site manager Seen deliberately kept me waiting for an hour just so that he could come back and tell me it was too late to check out the complimentary moving van. No apology was offered. There was no attempt to make things right. This made it obvious that this was a deliberate petty act.

Excellent service.

This is a long one. It all started on July 11th and it’s now August 11th (claim still pending). As I was doing the ppwk for my storage unit, my Dad calls out of the blue and so I took the call. This annoyed the sales agent at the Decatur, GA location. He kept repeating “I have stuff to do.” He chose to charge me the monthly insurance when I was getting the proof of my insurance and then the call came in. After a few minutes of processing the disrespect from the lack of customer service, I chose to abandon the unit and submit a claim online to get a refund, since he had stuff to do. As the process goes, someone will reach out in 48-hours which should be the district manager, George. He always called and left voice messages. When I called corporate, I told them repeatedly that RoboKiller is installed on my phone and to let the DM know. That was ignored and just kept leaving voicemails. Then when I call back, I have to leave a voicemail. It’s been a month of playing phone tag!!! It’s apparent to me that the solution of a refund is not a high enough priority. So maybe leaving this review will somehow get their attention. If anyone has ideas on how I can resolve, please let me know. Thank you.

There were rats in my unit. I did NOT have any food in my unit yet the rats tore through bags, pooped and peed all over everything and what’s more disappointing is that the manager assured me before moving in that I would not have to worry about pests. It was absolutely disgusting to see!

Great customer service, reasonable rates and clean cubes

When is this location open?? I’ve came by multiple times for the last several months to make a payment during the business hours they have listed online and they’ve been closed in the middle of the day. I don’t know who’s managing the place but it seems they open and closed it whenever they feel like it. If your not going to go by the hours listed online then you need to update your days and times that your actually open.

Cubesmart gave me a affordable price for my unit.

You're too associates at this location and the manager there I'm not sure which one the guy with the muscles they both were so sweet and helpful I will always come back to this location this is my second time here and I have suggested to my friends to come here Love The lofts you did a good job

You can come and go as u please

Cool spot however they will press you out tho

Very nice and friendly service. Made the process super easy and the storage unit was bigger than I thought!

HORRIBLE RAT PROBLEM!!! This is what you have to look forward to. If all your items aren’t in plastic storage bins DONT DO IT!

Ms.Tiwauna Bounds was awesome she went out of way to help get the 10% promotions and when the 50% off on the first month that should have an applied on move in… Thank you so much Ms Tiwauna Bounds!!!

Tiwanna @store 6959 was very polite and informative. I will definitely refer this company and location. Thank you for your service.

Great service

One day When I came to visit my storage by accident I forgot to lock the key, the next thing I got a phone call from the store clerk and told me my storage is not unlocked he told me to lock it. When I came back and checked my storage everything is secure, I just want to let you know he is a kind employee deserving a recognition for his service. I give him my appreciation to let me know my storage is safe,keep up the good work my friend God bless

Location and acess to storage. The size was perfect for my needs

Bought unit at auction, busy at work all day, took off an hr early so i could leave my house am hr and half away and get there before they close. I CALL when I'm about to leave, they ask me my name, i tell them, they say ok, we will see you at 6. Get there, looking for paperwork, i tell them the unit, oh that person paid for it earlier today. Didn't i just call you? Yes but we were a little busy. But you will get refunded. What? Of course I'm going to be refunded, what about my gas and time? No ownership of the lack of consideration nor any true apology. And there was 2 people working there, no customers. So even if they told me one thing, they should've checked since i called, and called me back once they noticed was sold. Horrible! And let someone from there reply with an excuse.

I Have Experience A Great Storage Facility Thank you so much for being my Place to store my Belongings in a safe place, I move into my New place Friday Have a Great Weekend and it was so affordable.

The young man at the front desk was very helpful he made sure that he took care of me when I entered the building I give him kudos good job

Clean unit quick set up friendly staff

It is a fantastic place. Always clean until I show up. I used to only hang out for about an hour but now I just can't help myself I stay for hours on end. It's a lovely facility.

Staff very friendly & helpful

The online registration is great but buyer beware. You need to see a picture of the space. I ordered a 8x20 space and it's a hole in the wall that maybe 8 ft deep and go up 20 ft up not wide not deep yes. You have to go up some stairs to The loft to put stuff in. I'm mobility challenge so I can't even go to my storage alone to get stuff out and now everything is piled on top of each other instead of around the walls like I plan to do. I'm definitely not happy with the situation. But, I had to move my stuff I was already there. Please inspect a spot before you pay for it.

Hello, The manager Seen was very knowledgeable and courteous in setting up an account for my storage needs. Thank you Seen (one man show! ) Happy holidays

After some weeks of calling and talking only to the call center I and they have left numerous messages to the office staff and STILL HAVEN'T RECEIVED A RETURNED CALL BACK!!! POOR CUSTOMER SERVICE!!!??

The staff was so awesome. The process was easy and they were very helpful. The manager was a Godsend! Keep him around!

Nice staff, friendly and helpful site managers. They supply locks which will be the round Master Locks. Check different sites as the rates are not the same from one location to another.

Clean and close to home. Easy to find good price

No problems everything was great no issues

I need to talk to a person not a machine

Excellent service and neat environment

They made it very easy to get a storage unit

The proximity to my home.

Good reasonable priced storage facility. I don't know who that woman who works there is but she is beautiful

Ms Laverne was very welcoming and knowledgeable. CubeSmart grounds were always clean. I felt like my items were safely stored here.

The front desk ladies were so pleasant and professional!

Easy rental and the office agents were very friendly.

Tiwauna I'll put it in there she did a damn good job helping us out and staying late and everything else she's very well appreciate it thank you very much Towanda

I was looking for a unit for my mom we reserved it on the same day we got it staff was very warm and friendly she got us in and out I’m not sure what her name was I wanna say Jessica I know we both had the same hair style she has blond locs I thought that was cute she was very professional and made us feel welcome I also like the fact that they have gates with a code to get in and a code to access our storage unit and countless security cameras you can see them as you walk in the office after moving out such a big house it was a breath of fresh air to have everything go so easy at that time so my mom could store her belongings 5 stars all the way

Big very large faculty. Very clean

No dumpster

Teshanee have great customer service. When I needed her assistance, she stop what she doing and help me. Great job ma’am.

Very clean but the gate will get stuck at times lol??

Teshanee was great. She was working by herself on a busy Saturday morning. But she took care of everyone with a professional attitude. She was knowledgeable and took her time with each guest. Highly recommended.

Manager was pleasant to work with, always friendly whenever we interacted.

Will add or take away stars

My family never had a problem with thefts. We had possessions there for years and everything was intact when we got it out. Aside from dust and a few cobwebs and critters, but if you care that much about what you're putting in storage you should get a climate-controlled unit or rethink storage all together. People rarely get their stuff back once it goes in, so only if it's absolutely necessary. Plus, if it sits there too long, you may not even want the stuff any longer moreso it may be outdated by the time you get to it or back to it. Your things have whatever value you place in them. CubeSmart is great if you have to!

The people was friendly and I got exactly what I was looking for

It's ok.

The customer service is horrible and my furniture molded.

They're great

Friendly staff, clean and professional.

Great service and people. Property is well taken care of.

Very nice employees

Customer service was great

Never use this place if can read this message!! Please, please don't use.. they're very unprofessional. I asked to see the manager several times. The rude lady behind the desk told me while she sit there on the phone with the manager. She tells me he's going tell you the same thing. I just had to walk away. One month later this same company called me asking about the unit I told you a month ago to close it. I never step foot in it, couldn't speak with the manager and you being very unprofessional to me I have nothing to say to you but foul language but I have respect for myself and I walked away...

Easy no hassle experience. Friendly, courteous staff.

I will not, not recommend family members, friends, co-workers or a stranger i..nnn.n. anything to deal with this place of business. I asked several times to speak with the manager. The young lady at the desk wouldn't get in touch with them oh, she did repeatedly told me he's not going to you a refund, when dealing this Cube Smart Self Storage always ask

Everyone was very friendly, courteous, and very professional.

The staff were very informative and helpful. The unit was very clean and secure.

Good clean storage

Best facility I have rented at in awhile , good customer service I would highly recommend this location .

10yr costumer. My unit gets broken into my property was take . And insurance hasn't done anything yet to compensate me for theft of my property. And cubesmart rat problem destroyed most of my things. But nothing could be done about it because their insurance doesn't cover damage done by rats. But still I haven't been compensated for the the theft of my dirt bike. Power tools where taken also but I didn't realize it until over a month or two later. So I had to consider them a loss.

Wonderful experience thanks to Tiwauna !

My experience CubeSmart self-storage was wonderful they were very professional I provided all the information that I need I was truly impressed free go to talk your mic is at the bottom where you want me to do

The workers are very disrespectful

I feel I was treated rude and disrespectful. I feel it was based on my race. I asked several times to speak to the district manager, and was told he didn't have time to talk to customers. Basically I was treated terrible. I wouldn't recommend CubeSmart to anyone in the future.

The experience was easy and effortless.

In no prob out no prob

Staff was always respectful, and willing to help as well as accommodate my needs. Excellent customer service! Rate was very competitive, and affordable, especially for as long as I had my unit.

I have been with them over year. The team at this location are friendly easy to do business with you. I been late a few times didn't harass at all just a friendly call. Thanks guys you're great.

Staff is nice. Place is clean. Im upset because I don't have round the clock access to my belongings. Im a truck driver and I was changing companies. I came at 2200 to collect my items to put on my truck and I couldn't. Need to move to a 24/7 facility because now I don't have and of my important stuff I need to move forward. Whats the point of of having a personal code if you can only use it when they want you too.

Great customer service and affordable clean storage space.

Excellent!

It was clean yes security cameras make me feel safe very nice

I use them before from 2010 until 2013 my things remained safe I also visited while my things was there many times they were kind .when I visited recently the Gentelmen was very nice .I will be using them again soon

I like it wish I could access 24 hours.

Heather, Neik, & Decourcey were super helpful and easy to work with. Great customer service! Highly recommend.

My first unit at this location since 2019 and This place is a LOT cleaner than it was just a year ago, De Cource (forgive me if it's wrong) the new GM is much more professional and I honestly look forward to working with them again! First time I got a unit that didn't have a rat in it so I'm wholeheartedly optimistic...Way to go "Clean up Guy"

Do NOT put your stuff in this storage space! Unless you need to visit it regularly, you are temporarily needing storage, or you're desperate. The customer service is not great, the grounds are not clean, there is no dumpster for your trash or boxes, there are rats, and break-ins.

Great accessibility

The customer service is always awesome and I love the storage organizer and loft for the price...thank you dont over due it by going up on the prices!

The process to get my storage went very smooth and excellent customer service from Heather. She was very sweet and patient

They are very helpful.. communication when you need it is awesome!! Kneika lloyd is the best their always ask to speak with her. She never disappoints me.

I called and spoke with Ka’neika Lloyd. She was very kind and professional. Her customer service was GREAT !

Neik was amazing at helping me wen I came in. Great customer service from her. She was mannerable polite and and helped me pick the best unit based off the amount of stuff I had. Grade A employee by me Great Job Ms.Kaneika

Heather and Neek were absolutely the best! They took very good care of me in my time of need. I really appreciate there excellent customer service ??????

I have had nothing but a good experience coming and storing at this location I really appreciate the workers and customer service they provide.

I love this cube smart Neik and Decourcey are the best and they are very nice and helpful

Heather is always helpful and has excellent customer service skills . I have rented at this location twice and never once had a problem. The grounds are always clean and secure and the pricing is reasonable . The 2 level storage allows me to really organize and separate my belongings so that they are accessible .

Heather and decourcey are always nice and helpful and facility was always clean would recommend.

Neik and Heather were most helpful very friendly professional and well-informed. And they both had a great sense of humor they laughed at my jokes.

Heather and Neik are awesome and very friendly and helpful.

Neik is always very helpful when I come to this location

Neik and Heather were very informative and a big help.

Neik and Heather were very good help and I would high reccomend this location

Heather and Neik are very helpful every time I come in and has excellent customer service.

Excellent service and good price with the clean places

Heather is very polite and very excellent customer service.

I was great for what I needed!

Everytime I come to this location Neik is always a big help and very professional i would Definitely recommend coming to this location

Heather and Neil was very helpful and quick during my rental experience.

Neik had great customer service and was a big help

Neik and Heather were wonderful and had great customer service I would highly recommend renting at this location

Heather and Neik are always helpful and always have excellent customer service.

Neik was very helpful and professional

Heather has always been very helpful, informative and extremely courteous to my needs here as a customer. She really goes above and beyond here duties.

Heather always helpful and has excellent customer service.

Heather was very helpful. And got me into a great storage unit fast.

Heather and De Courcy gave me the best customer service!! It was definitely worth driving extra for this storage!!

Heather and decourcey are very helpful everytime I come in. I would recommend this facility to anyone.

Always positive attitudes. Very pleasant and very clean office.

Heather was very knowledgeable and helpful during my rental. Heather and Decourcey also has very excellent customer service as well.

Heather was very helpful during my rental. She has excellent customer service as well and I would recommend this CubeSmart to anyone.

Heather was very nice and knowledge. I would recommend this facility to anyone.

Good so far.

The people in the office were very friendly the prices were really good only downside I wish they had had climate control units

I was paying $183 for a unit that is currently renting for $63.50. DO NOT plan to stay more than 8 mo.- 1 year. My unit was 8x20. $183! It is great for short-term, but if you stay longer, they will take advantage of you. When you get your very first rate increase, start making exit plans.

Great customer service from Heather and Decourcey ??

Heather and neik are awesome and really helpful with any needs with my storage. I would recommend this facility to amyone.

Heather and neik has awesome customer service and great job alwsys

Heather and Neik are very professional and helpful every time I come in. Their smiles light up the room.

The worst .. got my cube yesterday.. came in today to load it.. and the cube got a lock on it.. just killed a full day loading getting loaders.. and truck .. now I got wait till Monday to even get in ..plus I got to work. Unbelievable

Heather and Decourcey was very helpful and professional in answering all my questions. I definitely will be renting my cube here in the near future.

Heather was very professional and knowledgeable and unit was great that inquire. She was had my concern at heart. I would recommend tis facility yo anyone

Very very clean never had a problem. Employee s are nice

Terrible customer service and they steal from customers storage units

Good

Heather was a great! Very informative and nice

Heather was very excellent during the rental. Heather and quanyse have always been helpful while l been renting here and woul d recommend this facility to anybody.

Never had an issue! no bugs or rodent issues at all, reasonably priced and spacious! I love the fact that I could pay online!

Quanyse and Nasha has great customer service

Heather and Neik were very professional. Neik was extremely helpful during my rental process and made it e ewww asy and clear understanding . My day was going bad but she put some sunshine in it.

Reliable and trustworthy

Thank you Heather for the great experience I had at cubesmart you were very informative and had a good attitude

No cameras units broken into ,more than likely helped by employee or employees working there! Property gated so some one is helping no one is climbing over fences with TV's, some oneis opening gate!!!

Been here for about 2 years. Just found out the hard way they don’t have cameras down each row. Had a rash of break-ins recently. Management doesn’t seem too concerned about making any changes to security here. I’ll be moving (what’s left of my stuff) outta here. Oh and also rats!!!

10/27/2019 Found dead rodent in my storage Rat droppings (I don't store any food, nor chemicals in my storage) Too many price increases On numerous occasions: Security gate open allowing anyone to enter without using gate code for over 24 hours. Suffered personal injury in one of my storage units due to an exposed nail on the stair handrail.

Rats in this place

A place that is convenient and spacious for your storage needs. Very economical for the space needed.

Great service. Friendly and professional. Excellent location and affordable rates.

Heather was very helpful and found me a great deal regarding my rental. She was very knowledgeable and quick regarding my move in. Heather and Quanyse are vey womderful and helpful and would recommend this facility to anyone.

The customer service is horrible my unit was broken into and they still chargeed me for the month and never made accommodations for me after things were taking out my unit.

Clean property

Cheap and quick. Lady at the desk was polite and friendly and was a great help got me in out and on my way

I never needed their services but I know someone who did and he was pleased.

I had a wonderful experience at this location.Sylvia was so nice and helpful and very friendly.She made everything fast and easy.

Ms. Sulvia is the best so friendly and very knowledgeable. The whole process was easy and super fast!!!

Sylvia/Heather were great! Customer service above and beyond!

Sylvia was a pleasure to deal with, she made it quick and easy, and made sure we understood the details.

Mrs. Sylvia was very excellent and helpful. She walked out in the rain to help with my move in. Heather and Sylvia were knowledgeable and I would recommend this facility to anyone.

The customer service here was great from start to finish. I worked with the manager Sylvia and was awesome and very informative. It's a decent storage for the price. Don't like the fact that we have to deter mice away, but the office has supplies to do the best they can. You can't control what people store in their units. Overall good experience and good unit.

Ms Sylvia, Heather, and Quanyse were so professional and very helpful. Very pleasant to work with! I highly recommend this location.

Storage space is reasonable and spacious.

Just the right amount of storage space to put all we had up and so we don't have that could have a clutter in the house

Perfect customer service.

My experience at cube smart was incredible. Tiwauna was so helpful and made moving into storage so easy. Great place with great customer service!

Quanyse, Heather, Sylvia did an amazing job from start to finish. This storage is highly recommended. Great customer service,perfect attention to detail, and they even called me by my name. Please go see these ladies!

Heather was very knowledgable and helpful during my rental. She made my move in as easy as possible. I would recommend this facility to anyone.

Quanyse and Heather had excellent customer service. Quanyse was able to give to relieve the stress that I went through by getting storage. She was very helpful and I recommend this place to anyone.

I had a great experience renting at this location . The store is clean and the managers are friendly Quanyse and Nasha was great thank you ladies for the amazing customer service !

Nestled in the bosom of Decatur, this location is fast, easy to find and stocked with friendly people! Tiwauna is warm and welcoming offering coffee, water and any other creature comforts to keep us comfy in the breezy weather. 10/10 would recommend for all your storage needs!

Very good customer relation skills I'm very excited about using the beautiful inside facilities thanks I'm well pleased thanks the artist

Very professional and personable!

Trae, Heather and Quanyse are very helpful and pleasant people. They made my experience very easy and they are also very knowledgeable.

Quanyse , Trae , Heather has great customer skills ! Keep Up the Good Work !!

Heather Awesome team??

The manager was openly arguing with a customer on the phone. It was unprofessional for her to talk about it when customers were in the store.

Heather was very helpful in explaining the process. Working with our schedule since we were coming from out of town.

I had a very pleasant and informative!! Sylvia took great care.

The prices are competitive and reasonable, the Customer Service is outstanding. The 3 ladies were so positive and helpful made sure I knew every detail from hours, how to operate control box, use my key to unit, size and cost, moving materials, etc. Thank you for making my experience however difficult more pleasant.

Greatly professional and fun

Heather , Quanyse, Sylvia has excellent customer service. I would recommend this facility to anyone. The three ladies were highly professionally, very informative and and knowledgeable.

Management and staff courteous and helpful

Fast and effective

Awesome storage solutions. The best staff & respectable prices.

The staff that I have dealt with are awesome!

The storage space has upstairs and ground level. So it's like a condo for storage.

Sylvia is the best!!!!!! Ask for her. Very helpful and friendly!!!

Affordable space

Audreanna and Quanyse The managers of the storage cube smart was a God sent to me I was even coming to the story chess at public storage and I stopped and walked in and met these ladies and they were so professional and helpful that I didn’t have any other choice but to choose this place and I am so glad I have I would recommend cube smart to anyone you would get the professional treatment as I did in I’m sure you’ll be very happy thank you please use cube smart

Awesome place. Nice and clean and friendly staff.

Excellent customer service

I seen rat poop in my unit & the price keeps going up every yr

Me. Floyd was amazing, he was knowledgeable and very helpful...loved it??????

It was weird to start; when I pulled up with a 16 ft Penske with my stuff, the lady working said her systems were down and she could only take cash for new rentals. So, I had to leave and go get cash at an atm then come back to find a unit that had a loft. The loft really should be retractable considering that, with a friend that is 5’8” 140 lb man even he narrowly could squeeze into the unit through the loft. The ergonomics of the unit is weird and made it difficult to take advantage of the depth of the unit. Overall, they could withstand a few adjustments.

customers service with ms Sylvia was very saltifying great job it was closeing time and she maintain professional

Audreanna which is the rep she was very good to me ..They were about to close and she stayed after hours to assist me...I'm so grateful for her..

Sylvia and Charles are the best. I love there personalities. Very helpful and friendly.

Not that bad but have to pay a first month plus more when you 1st get storage but other than that plenty of room in storage and very easy to get in and out

Quinn was great!!!

they always work w/u when you need it

I've been with CubeSmart for 5 years and the only issues I ever had surrounded the website. The people in the store we're always willing to work with me and very understanding

My experience at Cube Smart was awesome. The agent Mrs. Sylvia at the Redwing Cir location, was very pleasant and knowledgeable in explaining the procedures of renting a unit. Thank you Mrs. Sylvia for assisting me in choosing the unit that best fitted my need. Because of your kindness I will be refereeing friends, and relatives to your location.