Price increase was to frequent and too much

This is by far the worst storage place ever. There is zero customer service, zero empathy, zero help, zero anything that will have a returning customer. They are horrible DO NOT go here! You can’t make partial payments…they won’t work with you on anything they don’t even prorate your rent when you leave. This was the worst experience I have ever had with any storage place and I haven’t had any this is the first one…I go by reviews so idk who’s giving them 5 stars must be themselves…

Excellent customer service!

We have never experienced any issue since we had rented the storage. It was like our home. We had easy access, good service, and easy to move out.

We appreciate the great customer service, prices and easy access. Thank you so much!

(Translated by Google) Excellent attention, good service, clean spaces and no pests (Original) Excelente atencion buen servicio espacios limpios y sin plagas

Always there to help . Very nice people. I used their facilities for 3 years. The best.

Convenient location. Size of unit.

Clean well kept facility!

Friendly workers and easy set-up with good security

Yea this what customer service should be. That’s all imma say

Location of the facility, pricing, climate control, and it was a drive-up to unit.

Good service.

It was excellent! I loved the customer service and the office clerk. I don’t remember her name but she was really really helpful. Thank you guys!

The manager was phenomenal! She is a young professional and she was outstanding - kind, caring, helpful. That is RARE!

Natalie was great at setting up our unit

I became very happy with the agent at my location. No problems at all.

Maria was excellent to work with, and the process of online booking was straightforward.

The staff always on point everybody gets a 10iplus been renting on and off for 20 years when it was U Storage the manager Natalie is a outstanding employee and the Spanish lady Maria always greet me with a smile tell me about the different special they have going on the whole staff need a raise so genuine even when I'm not feeling good they always got something good to say to lift your spirit up I won't store my stuff nowhere else but cube smart is the best storage facility five star is not enough they need a 10 plus Stars

The staff at Cubesmart has always been cheerful, knowledgeable, accommodating and professional.

The representative Natalie did a great job and getting me signed up and into a storage space. The property looks to be very clean and well maintained. The cost so far is a much better deal than I had with one of their competitors. But to be fair this is a drive-up storage versus a climate control.

Everything was smooth and easy no problems best self storage I been to

Natalie at Cubesmart on Highway 78 is absolutely amazing. She made the process so simple and helped me the entire way. Whatever you're paying her isn't enough.

Natalie is the best! Very professional and knowledgeable about her job!

They are just always helpful. I didn’t have to tell them that I was done with my storage, they took initiative. I appreciate them.

Absolutely love the customer service

Maria & Natalie at the Snellville location have been great, they have worked with me through a difficult time making sure I didn't lose my storage units. They are awesome

Easy and great communication

Communication and easy process for aquiring and closing the account.

The customer service is always impressive, the units are always clean and affordable. The best value for money.

Great customer service and support from manager on site

Service was excellent. Friendly, courteous and knowledgeable.

Easy access online service. Storage was clean.

The site was always clean. Reps always available.

I had no issues with it when so ever and when I did they resolved it quickly

Very clean and well maintained. My belongings were stored at CubeSmart for over 2 1/2 years. I rented a climate controlled unit and every piece of my things were just as they were when I first stored them away.

Natalie and Maria are awesome, so kind and attentive, and customer service oriented!

Excellent customer service

Easy storage location, clean, many options given before I lease the space, great savings and a lock comes with the space. It was everything I needed all in one

The customer service was spot on.

Natalie the manager! Very knowledgeable and helpful!

Natalie was extremely helpful in recommending a spot for my cargo trailer! I especially like how there is an option for driving the trailer to a spot and unhitching rather than the cumbersome task of trying to back a trailer into a space!

Natalie was the BEST service related employee we have ever experienced in our previous moves ... Natalie should be rewarded for her excellent customer service. We rented a small unit, a couple of weeks later we rented another small unit and she remember Bob and I both when we walked into the office ... fast forward to another couple of weeks and we rented a large unit, again she remembered us, greeted us like old friends and was sincerely warm and we felt appreciated. I cannot say enough GREAT things about her .. Give her some sort of reward, she deserves it.

Very accessible. The unit I had was very clean and bug free.

Natalie is great????

Great fast service miss Natalie white gave me great service and she was very open and friendly

Natalie, was awesome. Very polite, helpful and friendly. Great customer service.. Happy we choose CubeSmart for our storage place.

it's great storage place.

Manager Natalie White was awesome, setting me up with just what I needed.

The ladies in the office have been more than accommodating to me. I would recommend this place to anyone.Natalie is the best! She’s been so accommodating and provides the most top notch customer service. Can’t say enough positive things about my experience. Thank you!

Nice area…lighted and gated……………………………………

Expensive but good quality if buying big unit

Professional assistance. Clean unit.

The fact that I'm now paying DOUBLE what I originally agreed to pay for my 10x20 unit, is ridiculous. I'm charged a late fee if i pay late... so I've made sure that I'm never late. It doesn't matter.... Your rate will still go up. I'm now paying $300.00 for a unit I moved into, for $155.00 a month. Ridiculous!

Customer service was excellent, great job

Wonderful customer service and clean property

The facility is clean and safe and secure. But most of all, the agent who assisted us, Natalie, was terrific. She was knowledgeable, helpful, and friendly.

I came in at 9:30am to pay for my 10x10 storage and went back home to move. The mover told me I need a 10x15 instead of a 10x10 so I called Maria and asked If they had 10x15 available she said they did for $390. I was comfortable paying $280 for a 10x10 but not an extra $100. I asked to get my money back I just paid for the storage and she said no refunds. I had just paid 30 mins before I called her back to upgrade. I don't recommend going here if you not sure of what storage size to get or if you in a rush.

CubeSmart was very patient and lenient with me in regards to my situation they took care of me very well I will highly recommend CubeSmart. Their store manager Natalie was amazing

Natalie was very professional and helpful. She was informative and speedy in the process.

We've been a customer for 3+ years and always paid our bill automatically; we had to get the unit when we moved to Florida from Georgia. We are vacating our unit this month and inadvertently didn't realize our CC expired in the same month we are vacating. So of course the charge didn't go through. Once we noticed, I called Cube Smart in Snellville and asked if they could waive the late fee for a long-standing customer, and they said they would.

Great staff and very easy to get a storage.

Natalie and Maria at the Stone Mountain Highway location are great. These two ladies offer great customer service with a pleasant demeanor. They made the stress of moving more manageable. Thanks ladies.

Manager polite...clean facility, price could be a few$$ cheaper for long term rentals or maybe better/more discounts. ??

The place is clean and neat, access is great and the Individual that assisted me was very kind and thoughtful. Helped me through the process with care.

Great Customer Service.

Cube smart was very helpful when i visited.I needed a lock cut off and the clerk came right away and cut it off thank you for your help.

Stored a vehicle here for a few months. It was easy to do and contactless. The grounds here are well-kept, security cameras are placed in several areas and the security gate always work/not broken. I would use this location again in the future.

Magnificent place and great staff

Good customer service . Easy to get in and out , contact free. Everything is a breeze

Great service and I felt like my items were safe.

The whole experience was smoothe.

Great Service! Most friendly staff to work with...!??

Clean, professional and knowledgeable.

It was a quick, smooth and great transaction, I even was able to get my friend a referral fee off her next month rental??..

Great place clean and secure. Their manager Natalie is the best. She is professional and attentive to your needs.

The storage location was conveniently located near my next home, and manager Ms. Natalie White's customer service was exceptional.

Very, very, very friendly! Clean facilities that are very accommodating with carts. Worth every penny.

Ho mi they are excellent in their business great service excellent job your property sure to be safe when it place in their trust . Thank you Cubes Smart .

Love the customer service at this Snellville location! The manager, Natalie, is always helpful, friendly, and tries to accommodate you in every way possible. Great price, too!

I had an absolutely awesome customer service experience when I recently rented a parking space for my 25-passenger bus. Natalie greeted me on my first visit and showed me an ideal spot to park my vehicle. I quickly signed up and returned a few days later with the bus, only to realize that I should have asked for a larger area. I was hanging way off the parking pad. Totally my fault; I always think my bus is smaller than it actually is. When I went to the office to explain my faux pas, Natalie understood and allowed me to finish out the month that I had paid for even though I clearly needed more room. At the time, a larger space wasn't available at that location but she promised to let me know if one was vacated. A few days later, she called to offer me a bigger spot. The transition was seamless! Natalie's professional, positive attitude and helpful determination definitely won me over. Another manager, Maria, was also a great help when I stopped by on a day that Natalie was off duty. The staff at CubeSmart, Snellville are a real asset to the company! I am happy to have my business vehicle parked there!

Natalie carefully explained our rights and obligations before we signed up. The lot is always immaculate, and we felt very secure in leaving our trailer there.

Natalie Smith was extremely helpful and pleasant to work with.

I like this particular storage facilities because it has outside access and I bit more private. This facility is also well-kept.

Natalie the supervisor is AMAZING I've been her customer for years... she rocks

Excellent manager, clean storage spaces and easy entry and exit when storage got items

Many options for storage sizes and any budget.

Good

Just rented a 10x15 space and the experience couldn't have gone better. The ladies in the office were extremely nice and customer oriented, explained all the options, and got me into the right sized unit at a very reasonable price. Made the reservation online, received a courtesy call the night before move in, and everything was ready to go when we arrived.

Great Customer Service!!!!! Needed to suddenly extend my reservation without any issues. This place not only looked clean, but the unit smelled clean. Also, happen to be there at night and the outside lights are very well placed. Was not afraid of being there by myself. Great prices also!

Staff are very kind, and helpful. Clean facilities

Great manager, clean facility

The website asks "Did we WOW you?" That's one way to put it. I paid all 3 fees to acquire a 5x5x8 cube. (Admin fee, Required Insurance fee, Cube fee). I explained to the nice customer service person that I would leave the state that night to retrieve my furniture from another storage facility and return in 5 days with my items to store. Upon my return, I explained that I discovered that my previous unit had been burglarized and I no longer had anything to store at Cubesmart. I asked if any part of the three separate fees I'd paid less than a week before could be refunded, since my unit had never been used. The answer was no. My feeling is that I was robbed twice...my original unit was robbed and I was robbed by CubeSmart.

So far so goo! Friendly and accommodating, need my and organized. Better rate then a competitor I was renting from.

Great online payment services. Limited onsite services. No dumpster etc.

very professional and friendly staff, who will work with you and advise on best options for you to walk away happy. they really made me feel at ease that my business would be respected at all times.

Very good service and friendly people

In 5 years my rate had more than doubled.

Quick, easy& inexpensive

(Translated by Google) Good service and very well located, I think it is super or one of the cheapest in the area (Original) Buen servicio y está muy bien ubicado creo que es súper o de los más económicos de la zona

Good service, clean, nice!

Outstanding Customer Service. Should have stored my items there years ago. Thank you.

Been renting a storage unit for about 4 months now. Great staff and simple process. And Ms. Alesia is awesome!

Natalie and Alesha are both professional and helpful. They've been patient when I ask all my questions and never made me feel like I was taking too long. They are the reason I moved all my units to the Snellville location. They are also the reason I recommend CubeSmart to everybody that I run into that is talking about needing a storage unit. I suggest CubeSmart take care of these ladies because you don't want to lose them

Our Storage unit got broken into.. some of my stuff was stolen. We are having a hard time getting money for our items , even though we had insurance. We are on the verge of contactibg the police for a thorough investigation and the tv station to make others aware.

Not a friendly place to visit even if it is a manager getting first time business rude approach on first visit to do business

The ladies always took great care of me; and my storage unit was clean and a nice size.

Great price, service and overall experience!

Move-in price quoted: $24.00 Actual charge at move-in: $55.07 Good service, secure facility, clean, reasonably responsive. However, it would be nice if they informed you ahead of time that (a) They require you to bring proof of insurance with you or purchase theirs; and (b) they require you to have a lock with you when you sign your lease (even if you aren't moving anything into the facility immediately), or you have to purchase theirs (they only sell one kind, and it's a good one but not cheap). None of this is unreasonable, but it was unexpected and it would be very easy for the business to fix this by adding a quick statement to the initial quote they email you to prepare you. That would make a much more customer-friendly experience - especially for those of us who are on strict budgets and plan our expenses based on what businesses tell us.

Great place

My favorite storage that I have used in all my years of needing one by far. Natalie and Alexis are my saviors. They know there stuff and has the best customer service. My girls!!!

Excellent service. Nathalie was great. Seamless move ins with upfront prices and even easier move outs. I would strongly recommend this company.

When you come ask for Alesia! She is awesome she helped us with so much and now we have a wonderful storage unit for our things. District Manager give her a raise! ??

I been to many storage places around the Atlanta area and dealt with a host of admins, but Alesia I can say is genuine, open minded and overall knowledgeable at her profession. She listens and offer suggestions. I nominate her for employer of the month if there was such a poll. Thank you Alesia and CubeSmart

5 stars for employees and 1 star for Cubesmart. Storage is storage for the most part so what makes a difference is the employees and how the company treats you. I have recently left Cubesmart and not because of the employees, they have been wonderful, but because I don't feel the company truly appreciates our business. Rates keep going and are now twice what a new costumer gets.

This is a wonderful storage company. There customer is A1! I would recommend anyone to them who needs storage!! Thank you so much for all your help Alesia!!

customer NO service. Not what I expected in storage facility. Personnel at facility as well as customer service representative at 800 number, just trained robots. Only say what company has scripted them to say. Big disappointment.

The attendant was very helpful and courteous...based on her performance alone I would recommend CubeSmart to anyone needing storage.

Customer service was Excellent, store representatives were extremely knowledgeable and helpful. I would definitely recommend this location to any one.

Natalie and Alicia were very professional and informative. I wish I could have rented based on my experience with them but the parking space they had available just didn't meet my needs. Otherwise they would have earned my business hands down. Thanks Ladies.

Secure

Storing our furniture for our move was a lot easier than we anticipated. With Natalies help we feel our items are safely stored until our new home is ready

Impressed...

The reps there are very professional. They drove me around and showed me the location. The one I needed wasn't available but I was called the very moment it was by Natalie, which was very well spoken. She gave me many details and was very straight fwd with the information I needed to know. I got a great rate, and am very pleased with the location, the sense of security, and the staff.

Do not store your things here! It is overpriced and they don't prorate the rent. You'd be better off going to Uhaul.

Attentive and helpful folks here who care. We've changed units a few times and they've been great about it. Easy to work with and friendly, too. Highly recommended.

Thumbs up to this location! I you need the best location to store your car be smart and use Cubesmart and ask for Nasha!! she is so professional and explain everything in detail I am so excited to park my beloved car with Cubesmart and the GM is top notch too. Stop looking you found the right place. Thank you Nasha!!

Went to work in our unit today. Have become increasingly dissatisfied with our particular unit. No light, smaller than advertised, no place to get rid of trash. My wife, who must use a cane, tried to drag some empth plastic storage containers to the dumpster. The manager? made her drag them back to our unit. I was unable to help her. We did not know we could not use the dumpster. All we have is a small subcompact car. For what they ACTUALLY charge, as opposed to advertise, they are quite expensive. We will be moving as soon as I can get the help I need.

Wilma and Damien were exceptional. I had an excellent experiwnce in the store with them today. I highly reccomend CUBESMART- Snellbille,GA

Stephinie Hunter knows all about Cube Smart. Answered all my questions. Leslie was very pleasant and professional.

Tisha was amazing and beautiful she's so nice and was very helpful well recommend thanks Tisha

Tisha was a amazing with the customer service she displayed. I can't think of a more important time to me that a repersentive has come through in my time of need. She is one of kind and needs to be rewarded for her kindnesses and great work!

Wonderful experience! It was my first time renting a unit and it was painless and straight forward. I would recommend Cubesmart to anyone! Stephanie Hunter was very helpful, pleasant, knowledgeable.

Tasia Robinson at the Snellville was wonderful to work with. I highly reccomend this facility!

Tisha and Stephanie. The customer service women were very helpful and polite. I would definitely. Recommend this storage facility

Tisha was amazing she made my move so much easier I just love her..i will definitely recommend this place

Tisha is amazing .great customer service.

Tisha & Stephanie were great! They both were very helpful. Even though it was close to quitting time they were friendly and professional! I coming here if you ever need a unit!!

Tisha was the best!!!! She has outstanding customer service skills and goes above and beyond to help you.

Had a wonderful experience thus far with CubeSmart in Snellville, the receptionist Tisha was extremely helpful and very polite not to mention patient with my indecisiveness. I recommend this location

Had a great experience Tisha was very helpful and had a great attitude!!!!!

Neat and clean, only issue is the boxes that you type your code # to get in and out ..are worn and hard to read. I have uneasy feeling about these boxes. There should be something better available on the market. Suggestion - on the card you give to customers with code on it - on back have address and phone number of this location printed on it.

awesome customer service, super nice people, and a very nice facility!

It feels good to know that people genuinely care about you, it's not just a job and are considerate of your needs. Thank you!!

I have been a customer here for many years. Always courteous, friendly and very helpful. If you are in the market for storage space, look no further. Stephanie and Natalie go out of their way to make sure the mini storage experience is a pleasant one.

Very clean location and the manager was very helpful. Prices are the best that I have found.

Cubesmart made me feel comfortable and happy I chose to do business with them! Stephanie provided a friendly clean environment. She went out of her way to bring me a cold bottle of water. Thank you guys for great service!

I needed a storage unit for a short period of time so I had checked out a Storage place near to my house. I was did not find it to my liking and didn't feel safe should I need to go by myself to the unit. So I went back to CubeSmart where I have a RV there because I felt safer, larger diveways. It just was more comfortable. Stephanie was great helping me get a unit and when moving day Natalie was great and helpful when I went to pick up the truck. Great service to be able to use their truck to help us move. Very nice clean and well run.

We have had a slip for our camper here for three years. Very safe, well lit, extraordinarily clean and helpful staff. Natalie and Stephanie understand the complexities of moving and storage. They know moving and dealing with "stuff" and really work to make it easier for you. No hard sale for more, just good customer service. BRAVO!

I had a wonderful, smooth move with CubeSmart. The customer service from Natalie was the icing on the cake. Great job!!!!

Stephanie and Natalie are super!!

I had a great experience with Stephinie

Stephinie assisted me today. She went above and beyond and I truly appreciate her help and because of her I will always choose your location when I need future service

Great customer service. Stephanie, Natalie and Justin were great to deal with. Highly recommend.

Excellent customer service and value for the storage needs we were seeking. Very clean office and robust security system in place, with additional assurance with one of the management team living next door or close to the storage facility.

This is a fine establishment! Everyone involved seems to care about their job and care about the customer. I am thoroughly impressed with CubeSmart and will definitely do business with them again. HIGHLY recommend this Stone Mountain Highway location.

Shay was very polite, curteous and personable. She made the checkin process very pleasant.

Shay Pettaway who is the manager of this location is the best!!! I would recommend this location to anyone!!!