The office always closed and the doors are locked , waste of time

Great place to store items. Very safe and secure. I liked how I was able to reserve my unit online and handle everything through their mobile app.

price doubled in ~ 2 years. they get you in with a low price and then start jacking up the rates over and over and over again. We started at $98.00 when we moved out we were up to $188.00

I had a great experience renting my storage unit at Cube Smart on Old Peachtree Rd in Suwanee. I enjoyed meeting Alesia, she was knowledgeable, friendly and very helpful. She made the whole process quick and smooth. The facility is clean and secure, would definitely recommend.

Staff is always very accommodating to my needs. The facility is always clean and easily accessible.

Compared to other storage, cleaner and well organized.

It was very easy to set everything up online.

Ms. MJ was awesome her customer service was excellent, that’s hard to find these days. She was very patient and took her time to explain everything in detail and come up with the best solution for things I needed to store. Not sure if she’s the manager but if she isn’t, a promotion should head her way she deserves it.

It was a great to store stuff until we moved.

I would be wrong if I didn’t share my Experience doing business with. CubeSmart Suwanee. I was overwhelmed with trying to find a safe and secure and affordable location to store my belongings in between my move. I appreciate the fact I was able to obtain and contract out a storage and the process was all done through the app! Very convenient process and the cherry on top was all of this was able to be accomplished on a Sunday when the office is closed! Very pleased to also share once I visited during business hours, Ms. Alicia and Ms.Mavis were available to provide exceptional service on my visit to the office! Thank you Cube Smart for the seamless process and convenience during this stressful time! ??????????????

Thanks great service

Great

MJ Mavis was superb! Very polite and professional! Thank you for great service!

Those office girls work hard they got right on top of what I needed to happen. I’m playing a domestic violence situation and have been up and down and they took very good care of me and made sure I had the right unit. Make sure I have the knowledge in place to keep me safe and not worry that she could get into the unit. I am forever grateful for these girls at work in that office they need a raise.

Great customer service.. She goes beyond to make sure customer are taken care of.

Your front desk lady is now a friend! She helped me navigate the entire journey from the very 1st time I walked in the office to when we moved out! She is your BEST ASSET!

It is IMPOSSIBLE to get a hold of anyone at this location. I have been trying to get in contact with someone for 2 days now and no answer or call backs

Clean, climate controlled. Good customer service. Way overpriced!

Manager Alesia has made me fall behind in life. I couldn't pay my storage bill due to increased charges and now everything is sold. I have no clothes now. My important documents are gone. Who ever bought my items now has the ability to use my identity. I have to start over.

Alesia was the goat she spoke with Me over the phone to confirm my online reservation and assured I had the correct size for the amount of things I had to store. To top it off, she went above and beyond and made sure that there was an extra discount for my storage. She was so informative and made me feel so comfortable knowing that my things will be safe and knowing that I had all the knowledge going forward. Thank you so much. The facility is very nice very clean and I also love the app feature ease of access definitely takes a lot of stress off the move process.

clean, convenient access, reasonable rates

Easy process to register online, great price for the value of space! Very spacious hallways and very clean. Love the app, it makes it so easy enter and exit the building. Overall satisfied!

The manager was great and help in all the different situations that came up.

Friendly and professional

Property Manager was EXCELLENT!!

The manager at this store runs a tight ship and is always super helpful. The facility is well kept. Could not ask for a better experience!

Easy online processing and excellent customer service when I had a problem

The people who work for CUBESMART

The manager Alicia was so helpful at all times she returned calls quickly and she was so upbeat and cheerful…every time, it made my experience even better I will not go anywhere else for storage as long as CubeSmart is in business truly enjoyed this company

Everything was nice and clean

DO NOT and I mean DO NOT use this storage facility the manager performs shady business ! If you want to store your expensive furniture here and have the potential for the employees of this facility to auction your things so they can get higher store numbers go ahead. I have always made my payments I lost my wallet and could not come in after an accident to give cash payment until 2 weeks later, I was always in communication. Store manager failed to provide me important protocol details if payment wasn't made by set date instead she assured me everything was OK and she'll see me when I come in , I even told them to apply a late fee. fast forward I find out on my own she had set an auction date without communicating to me that they will add this lien charge and set a date for my unit. This manager DID NOT even call me to inform me of this. She did not inform me this on the phone when I did call and told her my wallet was lost and all my cards cancelled so auto payment wont go thru and stated when I can come in to give cash payment since they REFUSED to take my payment over the phone. I already reported them to the BBB and already have a lawyer interested on this case I saved every receipt of communication. Do not take your business here they will make sure to perform shady business so they can get their store margins where they need it.

Very friendly, helpful, kind and pleasant staff

Alisha is amazing!!!! She covers all your storage needs and make sure it’s easy for you! Need storage come see her.

Good customer service.

Our rep (Alexis I believe) was amazing she was polite and professional. She knew the answer to every question we had. She was easy to talk to and made us feel very confident in our decision to go with cube smart. She made the process easy! I will refer her and the storage facility in the future.

Overall team is responsive once you arrive to the store. (would have given 5 star but can't get a person on the property to answer the phone and I rented 2 from two different locations) Darryl at Old peachtree was very helpful and committed to get all covered before me leaving the property. It's very difficult to contact and get correct information from emails. Although Darryl was helpful he overcharged me and the Manager Aleshia actually refunded me and followed up to make sure I was credited. She listened when I explained what happened and took care of the error.

Alesia DelSalto is the absolute best and did everything she could to ensure I had the best experience ever. She went above and beyond and didn’t miss a single question or concern I had. I would highly recommend this location and working with Alesia!

Alicia is Someone you want working for you! She’s Smart about storage and knows the area well…

The manager is something else rude and doesn’t want to work. I arrived during business hours she made me stand out in the cold for 20 mins and it’s not that she was busy she was watching TV I could see her through the glass she expected me to do the online process even though it was much higher price. After waiting 20 mins in the cold my face was red and nose was runny and she acted as if I was sick even though she had caused this. I had my reservation so I did go ahead and rent with them but I will only need the unit for very short term so it’s fine. But I will never again use them or recommend that location if she is still there.

Great customer service and easily accessible units.

Easy to process for payment and storage. Staff is wonderfully helpful! And it's clean!!! Even a year later!

Great customer service and a great place to rent. Ask for Alicia. I’ll be renting here again.

People are so nice at this place PLUS everything was so convenient.

Everything was simple from beginning to end. Everyone was helpful and I did not encounter any problems. The space was perfect for what I needed it for. Thank you! Alesia was AWESOME!

Rented parking spot yesterday and went to move in today and my trailer would not fit so had to cancel. The lady was so kind and even got me a refund. I will definitely recommend and use cube smart in the future. Class act company!!!

Rates increase 30 % during the 4-5 years that I rented the space. Also, a leather club chair molded while in the climate controlled storage there. I am from out of town so I rented a U-Haul truck to donate the items to the Salvation Army. When I questioned the staff as to what I should do with the molded chair, they told me I was responsible for figuring that out. There was no on-site means to dispose of anything. I was told that if I left the damaged chair on their property I would be charged a $500 fee to "clean out the unit". Next time I'll research storage companies and be prepared for better options at the termination of my rental.

Very clean.

Always clean and professional

It's a good place for storage my family has been with them for years, prices are not to high but a little less clean than it could be in the unit spaces, bathroom was clean atleast

Bad costumer service

Highly recommend. Very clean. The manager Alesia very nice. Thank you.

Alesia, the manager at my location was totally amazing. She was always so helpful and ready to assist.

My rating is based on ease of access to my unit. The access gate always operated properly. Trollies are always accesible. I was a little worried since I didn’t choose a climate controlled unit and the unit was indoors but everything was fine. This location is very clean. They use some sort of baiting system. I noticed packets in my unit which were great. The staff are friendly and knowledgable.

I highly recommend storing with this CubeSmart. Carla is AMAZING and takes pride in the work she does as the facility is always clean and I am greeted with a smile. Thank you, Carla!

Cube smart was the perfect solution for storing things during my move.

Fulfilled my needs and expectations,

Premises are always clean and staff is great.

Great storage facility. Clean, well kept and professional staff!

Good customer service! She was very friendly.

I love,love Ms. Carla so caring and loving she is always smiling

Ms. Jackson was very kind and helpful throughout the entire process. She made us feel welcome and gave us every option for our needs.

Great customer service there.

I been a customer for very long time and compare to other companies I have to say cubesmart is the best and always there for their customers!

Very nice facility! I always see someone walking around cleaning up and checking units. I left my unit open on accident and got a call to tell me within 30 min. after I left.

I would not recommend this or any storage place that increases the rent every 3 months with nothing to show for the increases. I closed the account and moved my business storage items to my garage. If I stayed for a year or more the rent would have EASILY risen to $300, $400 per month. I had a 10x10 non-temp controlled unit. So nothing special or extra. Apparently this is standard. Which is crazy.

Clean facility. Friendly staff. Easy process. Easy to pay. Great experience overall!

I didn’t have any problems.

Staff consistently present during working hours, aware of families habits, and remained professional and friendly.

Just love the manager. Shes awesome!!

I had a wonderful experience at this CubeSmart . An employee named Rosemary was extremely helpful , she remained calm and helped me get wherever I needed to go when it came to my situation, she guided me in the right direction, and made it easy for me to deal with my storage area. She was very informative, and let me know if what I was doing was right or wrong. Overall my experience was very good, I would recommend it to several people. My move out of the storage area was smooth and successful.

The staff is very helpful!! I appreciate them!! The facility is always clean!!

Excellent customer service!

They charge a $25 “administration fee” to start and if you don’t have your lock with you when you sign up, they make you buy one from them for $15. :/

Fantastically clean place in Suwanee to temporarily store your stuff.

Mrs. Carla was amazing! All my questions were answered and that was on top of being extremely informative about what I should expect and how things are handled.

On several occasions this business has double charged me, sent me incorrect invoices, misscomuncated move out dates at my expense. The GM called to inform me my bill had not been paid ( already signed up for auto bill pay) when i brought up the multiple occasions they have caused a mixed up on my bill she began yelling at me. Rather than offer an apology or try to come up with a solution she demanded that i pay immediately although i recieved a bill that said it would be taken out on the 16 via auto pay. I reached out to a district manager concerning the managers behavior to be ignored. No professionalism. There are plenty of storage units around shop elsewhere if you don't want to be ripped off then treated like garbage when you bring up their mistakes.

Amazing customer service! Glad I choose to store my belongings here. I would recommend to anyone.

Monica was great! Very friendly and explained everything. Place is very clean and well lighted. Has great prices.

Carla helped me out with a smile and was so efficient and kind. I highly recommend storing your belongings with Cube Smart in Suwanee.

Very good customer service as always. Cubesmart seems to always employe good people.

Very friendly.. Great Customer service... Clean

I was not sure if the available units listed on the website was accurate for this location so I called and spoke with Jessica. She told me that it is accurate with an attitude and condescending tone then hung up the call. Very rude personnel at this location. This experience gave me a bad impression of CubeSmart.

Office is usually empty and there are no staffs available to assist during my visit during store hours. Please update your office hours to accurately reflect the actual office hours.

They continue to go up on prices, but no worries, I don't live in that area anymore. Hot a new better place.

Manager tried to give me a unit with two dead cochroaches in it. There may be infestation that I am not aware of.

This place was clean.

Staff is always helpful.

The manager Kami is very professional and friendly. She explained everything in great detail.

Great Place to Store your things. Jessica is the best.

Great and friendly service.

Great service.

Jessica was so nice. This is the cleanest and nicest storage place I have ever been in! Customer service was over the top great!!’

Great customer service. A very clean environment.

I went to go pay on my storage unit today and the over the top customer service from Jessica Sears was absolutely phenomenal!!!! She was very understanding and easy to talk to about whatever concerns that I had and resolved them immediately. It's people like her that keeps customers like me loyal to the Cubesmart brand. Thank you, Jessica!!!! You rock!!!

Jessica at CubeSmart was very helpful! Great service!

Very professional and courteous . Highly recommend !

Great service, great prices, great people

Awesome people!!

Some of the nicest ladies in the South!!! Great team environment and customer service with a smile!

Great service

Jessica And kat are quite possibly the sweetest, genuine and helpful individuals I've ever met. I was going through a very difficult time and it just happen to all blowup Right there in front for them and they were there for me as Is they were my best friends. Thank you so much. Y'all are the best. Definitely will be back ??

Fast service

Always feel safe here.

Great experience. Awesome staff on every interaction. Clean property inside and out.

More and more I think about the insurance, it is one way for the company to steal more money from customers. However, the office manager Reggie was a great guy. I cannot say the same thing about the CubeSmart. It is stealing $144/year for the things that does not need insurance.

Staff on site are helpful and eager to help you with your storage needs. Take the time to fully explain options available and their costs. The property is keep clean and is well maintained.

Great place to store . The staff was fast , friendly and knowledgeable..

Rented Storage Place there for several years. Clean, Secure, helpful staff.

Natalie was great!! Place was clean, well lit, and well maintained.

The facility is very clean and customer service is great. When I moved my items into storage, I broke a glass table top right in front of the doors to the climate controlled facility. I went to the office to ask for a broom to clean it up and Natalie, the site nanager, insisted that she would clean it up for me. I so appreciated the help with my mess.

The experience has me feeling spoiled!

This CubeSmart has the best customer service! I feel confident and self-assured in our belongings being there; as the grounds are very clean and very safe using this facility. I have recommended and will continue for others to use this CubeSmart location.

They Didn't bait & switch on the price like another cubesmart did & then raise my price ~ This was handled well !

Very easy process to get set up and staff is very accommodating

Customer for Several years. Great Service. Management is Great, Helpful, Assistive and runs an efficient business. Highly recommended.

Tisha and the team are awesome! Facility is great....recommend highly!

I love the customer service, very friendly and willing to work with you. I met Tisha today and she was helpful updating my information.

Tisha was great very nice and professional I will definitely recommend this facility to friends and family.

Very proffesional and outstanding service. Kudos to jessica sears the manager. I recommend her any day.

Great customer service

I went yesterday and Jessica S. Helped me at the Old Peachtree location she had a smile, was very professional, informative and considerate. Such an improvement over there competitor down the street. Thanks Jessica!

Great customer service.

I've been to the location ok different times due to my employer. Received great information and Customer Service was valued. Looking forward to continue business with this location!

OUTSTANDING CUSTOMER SERVICE provided by both the General Manager "Jocelyn" and the onsite manager "Jessica" where one is not treated as a number, but as an individual. GREAT location that is well-lit, clean, safe and secure. The pleasant and friendly atmosphere in conjunction with the caring nature of the staff has made my lengthy storage experience TRULY A BLESSING!!!

I like the customer service and the staff is always friendly and professional. The location is great too. What I do not like is the setup of the gate and keypad. To get in, you must enter the code on a keypad that is on the left side of the entrance, which I understand is so the driver can access it from inside the vehicle but with a truck and trailer attached it still hangs out into the road, which happens to also be a divided highway and with cars coming in on the left side of the entrance and traffic can only exit right, that causes a small issue sometimes. Now, to get out there is just a sensor to drive up to and the gate opens, but you have to come up alongside the fence to activate it, not facing the gate and there is very little room to make a large enough circle to get a large truck (like a moving truck) back out after activating it. Still a great place as far as professionals go, but sometimes it's a pain.

I've used Self Storage facilities many times over the years, but NONE have been as nice as this CubeSmart. I've rented here for at least two years now. The facility is always clean and well-maintained. The staff is courteous and friendly. Jia is always in-tune with my logistics needs offering assistance with inside delivery of Freight shipments or just whatever. The great Customer Service is a major reason I am here!