RJ & Pascale are great...very helpful & accommodating

The amount of the increases was out of control. The monthly doubled in 3 years

Darren Wooding is phenomenal. This is my first experience with renting a unit and he made it so easy and honestly the friendliest experience I have had in customer service in years!! Thank you Darren.

Darren, thank you for all your help and consideration. Clean place and great service!

We have used this location before and were very happy with the staff, service and location. Darren is the best! This is the only place we considered for our current storage need.

Convenient location and awesome manager, Darren Wooding.

Super easy online rental! Easy to understand email directions to get in the gate and accessing the temporary lock on the unit. Bag with new lock and information waiting in locker

Darren was friendly and helpful. He answered our questions and helped set up the app on our phone. He was easy to talk to and made renting a storage unit entertaining.

The manager Darren at my location is Absolutly wonderful! He is very thorough and precise when providing information on renting units. He doesn’t rush customers through the process and lets them decide for themselves.

I love this place, it's a great location and Darrin is one of the nicest guys ever. Always has a smile and is very respectful.

Great customer service at this store

Corporate cube smart was raising my rates at 26%. They were charging new customers less than half of what they were charging me and I had been there for a number of years. It's another example of corporate greed. The facility is quite good. The local management team is good and everything is been safe.

Clean and friendly personal

Darren made the rental easy quick and was exceptional, professional hard working and treats you as a friend. Thank you Darren !

I'm a new customer and did price checking against others. Cube Smart won. Customer service by Darren is professional , friendly explains everything and is a hard worker. Thanks Darren !

I have been renting from CubeSmart for about a year and a half to date. I have had three different cubes, all increasing in size, and every time I’ve moved, they’ve made it extremely easy, and the staff has been nothing but professional, friendly, helpful. I would not hesitate to refer a friend to rent a CubeSmart.

Easy access to the unit. Secure. Loved my time with CubeSmart!

I was able to easily reserve a space on line. The entire processes went very smoothly. When I went into the office to return my temporary lock, the property manager was very friendly.

I have used the Cube Smart on Morse Ave in Elk Grove Village since the beginning of COVID 2020. Sadly, my daily commute and living are taking me away from EGV and I will be moving my contents to another Cube Smart April 2023. Dennis does a great job with customer service. He was great on the registration end and was very understanding on the vacancy side of things. The property was always clean during my stint there. Anytime something needed repair such as the front gate or other mtce type issues, they were addressed. Sorry life is taking me away, but....Thank you!

Good rates !

Great service. Darren very knowledgeable and helpfuj

Pricing, price guarantee, location, friendliness of staff, ease of access to storage, good access hours, auto-payments, and that's about it.

The Location manager was very helpful

The ease of renting. The manager was very nice and helpful.

Whenever I've had the need for a storage space I have always returned to your Elk Grove facility, not based on location or price but rather on the professionalism and customer service of the manager, Darren.

John was very helpful in getting us a storage unit last minute as a walk in and showed us around! Thanks for all your help again!

Jhon was very kind and attentive and cared about attending to my needs, I visited 3 storage that same day and I had no luck with the service of his employees. I finally signed with Jhon for his kind attention, as well as a reasonable price.

Great Friendly place, worked w us at all times and had zero issues. Highly recommend. Darren was fantastic.

Located very conveniently to the Love's travel plaza so any truckers looking in the storing things they're very convenient very accessible

I just rented a locker the other day and have not moved anything in yet. Location is great for me, staff is very friendly. Rental process was quick and easy.

I never had to use a storage unit facility before. John made the process very smooth. Answered all my questions and showed me how to do everything. Facility easy to get into and unit is the perfect size.

They cool

Great customer service and great space. A little pricey though.

Friendly staff, kept up to date with emails, and it seems to be well maintained.

The location manager here is a super guy, thanks again sir, many blessings!

The price increase while still in Covid lockdown protocol forced the issue to vacate my unit at the Cube Smart facility in EGV. Management and staff are outstanding people and went above and beyond to help me in my situation. While only having a few days to liquidate the contents of my unit, Darren who is the General Manager at Cube Smart in EGV, and Shelly the Manager were extremely helpful with their suggestions and assistance in locating Families in need and other facilities that accepted donations. Not many people step up to help others out the way that Darren did, especially in our present situation and I will never forget what they did for me. Thank you Darren and Shelly.

Worst facility you could possibly use for your personal or business needs. Management is unprofessional and shady, just want to rob you off with hidden fees. be careful

Full of hidden charges and fees

Be prepared to be scammed

It was an easy process. I am very happy.

I got what I needed. The people there are so helpful and congenial.

Just rented a unit today and was very pleased with the customer service. Shelly was very kind, courteous, and professional. Based on my experience so far I would definitely recommend this location.

Darren was awesome. Best customer service and understanding. Will always be grateful.

THE MANAGER OF THE STORE WAS GREAT! ALWAYS A PLEASURE TO WORK WITH!

Very helpful & friendly manager.

Stellar customer service at this location. Rented here for about five years, and Darren and the other staff have always gone out of their way to be extra helpful. Darren makes you feel comfortable asking questions and then explains the answers clearly. Such a rarity to feel that you actually matter to a company. Thanks Darren!

Shelly was amazing and friendly and so informative.

This Cube Smart location was a great experience for me. The individuals working the front office were phenomenal! Understanding and very considerate. Always worked with me. I would highly recommend this location.

Move in went great. Darren is wonderful. Couldn't be happier.

Couldn’t have asked for a better experience. Darren and Shelly were so Helpful and Accommodating. They treat you like Family and seem to really care about the Customers. You should be Proud and Lucky to have two Employees like Shelly and Darren.

Very professional and helpful staff

Easy access to unit. Clean and safe

Great staff! Extremely helpful and a pleasure to work with. I wish more places had this kind of customer service where the staff were very engaging and willing to help with what worked for me.

Awesome experience! I rented a unit here before and came back specifically for the outstanding customer service. Facility and grounds are well kept and secure. Great place to have a storage unit!

The people that work for you

Both of the managers were very nice and gave me all the information I needed. I rented a unit and found it to be very clean. It is as clean and secure facility and again the two managers were very sweet to me. I told them my precise situation and they worked with me! I appreciate them looking at me as a friend and not just a possible sale.

The employees were amazing and so helpful with getting me set up!

Shelly & Darren were very helpful during my move.

I needed a small storage unit in a big hurry. The manager on duty, Shelly, was a huge help in making it happen. Thanks Shelly!

Friendly staff, reccomend this storage facility.

great customer service. friendly. would rent again

Shelly was great helping me getting a unit very good service if you ever visit this location you won't regret it ????

It’s always a pleasure seeing Darren Wooding, Shelly and staff every time I visit the facility or just making a payment. They are such a wonderful, friendly, cheerful, and always a helpful group. I’ve been a long time customer even before The CubeSmart Company took over. Darren and staff work hard at sanitizing and maintaining the cleanliness of this location and always make their customers feel safe and appreciated especially during the ongoing Pandemic of 2020. Give them a huge round of applause and an elbow to elbow congratulations they truly deserve it. I definitely will and have recommended friends, family or anyone to rent out a storage unit(s) here with the confidence knowing that your belongings are safe and the units and areas are clean by such an excellent team of staff lead by Darren. Thank you all. ????

Shelly at the desk was very friendly and helpful. The storage unit is very clean which is super important to us.

Shelly and Darren sold me some items. The store was clean, the every thing i needed was accessable. Out standing customer service

Shelly and Darren are great together and manage the location very well , It’s very clean . Always welcoming when ever my family and i stop by. They interact and treat customers very well and we’re really nice to my kids. Well recommend

Shelly and Darren is nice good service good communication big help clean and easy to work with, excellent service

Great service Shelly and Darren were amazing and very helpful

Great service and very friendly. Shelly was great and Darren was very helpful..

My company has rented a storage unit here for many years. Great location, good people (thanks for the help Shelly!) and overall easy to work with.

Shelly Guerrero was amazing!!!! She made the whole process of renting a unit very easy and her magical personality was awesome. The place was really clean as well -Michelle and Alphonse S

These guys are awesome. Always helping out with whatever I need. Darene and Shelly go above and beyond.

The customer service at this CubeSmart location is unmatched. Darren and Shelly really set the bar high. I will definitely be returning in the future to rent with them.

Shelly and Darren have been wonderful in helping me with getting my unit. Doing this for the first time and not knowing what to do or how the process even works, they were wonderful in setting me up and working with me. I would recommend anyone to this location.

Shelly did great getting me set-up.and professional. Great customer service.

They have been very helpful and so respectful. I really appreciate both Shelly and Darren . They are so nice great with customers. I recommend people to come to this place it's very safe and nice people.

Thank you to both Shelly and Darren! They were very professional, helpful and friendly. They helped me figure out what is the best unit size I can fit my stuff at, and explained the whole process smoothly and without unnecessary explanations.

Very helpful and kind employees. The process was quick and easy. Clean property.

I was able to mail my boxes and the staff stacked all of them neatly and safely in the unit.

Love my Cube Peeps! Shelly is always friendly, attentive, and puts a smile on my face!! Darren greets me using my name every time!!! We frequently chat or an extended amount of time. Your in good hands with Elk Grove Village (the village) Cubesmart~

Very helpful

Good location and employees! Very helpful!

The mgr/rep Darren was very helpful, friendly, informative & even funny. Answered all of my questions & even drove me to the storage unit I was renting, so I could see right away the unit I was renting, its condition & where it was located. Even gave me tips on the type of packing supplies I should consider.

Shelly is awesome. She helped me reconfigure my move in date to get us the full time on utilizing the space. We had signed a bit early not realizing the clock started at contract signing. Shelly is fixing us up and helping a small business that needs to save money. Great to find a business partner willing to help you out and going the extra mile. First class customer service!

DARREN AND SHELLY DOES WONDERFUL JOB KEEP THE FACILITY WELL MAINTAINED

great customer service

I just have to say, despite the issues we had with the business, SHELLY was awesome! She was so nice & understanding. I felt "heard", that's so important to me. They are lucky to have her & if you're a customer, you are too!

Shelly was both pleasant and thorough. She made me feel that our stored belongings were safe and she had a wonderful sense of humor

Fantastic ........Shelly very professional , very happy how she help me obtain a unit at this location. Highly recommend this Company !!

Great place to keep you belongings. This is my first time renting a storage and there’s a very very nice people working over here. Especially, Shelly! She was so kind, friendly and helpful. Great experience at all.

Good people and good storage.

I arrived to inspect a storage unit that I reserved online and was cheerfully greeted by the on-site manager Shelly. After seeing the unit and realizing it was too small, Shelly researched other options for me and I was able to select a larger unit and for a better rate. No up selling here, only professional, respectful and courteous service. I highly recommend this location for your storage needs!

Darren was really fun to work with! He explained everything about the units available. The property is immaculate and I liked it so much I'm getting a unit this month!

Darren and Shelly have been an absolute joy each and every time I have called. I would recommend this location a million times to anyone is the Des Plaines, Elk Grove, Mount Prospect and surrounding areas. Amazing Customer Service! -Erik

I had a storage for over a year I went in to cancel my account I didn’t need the storage anymore and still had 3 weeks that I had already paid for and they wouldn’t refund me my money and had the nerve to tell me I hope you come back next time you need a storage

Darren is really something else! He was consistently professional, friendly and ALWAYS quick to respond. I moved my items out on Saturday and will have no reason to store here again but I highly recommend others to use this location vs any others in the area. It was because of how wonderful Darren is that I drove back to FL and placed my items w the Cube Smart here!

The onsite manager is knowledgeable, courteous and friendly. The Elk Grove site is well maintained.

Office staff is great! Willing to help with problems

On site staff are very helpful and friendly.

I had an amazing experience at Cube Smart in Elk Grove Village. Cube Smart is very lucky to have you as a General Manager like Darren Wooding representing their company. This locations success has a lot to do with their focus on its customer services. Darren have a winner’s attitude, and I appreciate the fact that he takes his customers seriously. I would recommend this location to anyone looking for storage needs.

Absolutely fantastic experience. Darren, thank you so much. You are amazing, my friend. You really go the extra mile for your clients. You blew me away. Thanks for helping me review all options and helping me get situated in my new storage unit. You made me feel great the entire way through the process. From initial phone call, you made me feel welcomed. Thank you for your follow up call, making sure I had a great experience. I look forward to continuing to work with you going forward. Thank you for your hospitality. It is very nice to know you live on-site, making me feel safe and secure in my storage needs. Your years of experience show. Thanks for telling me about the area. I can’t thank you enough! Talk to you soon!

Darren is literally the best of the best, he is so professional and friendly with a great smile behind that mask. He explained to me the whole process of checking in, payments and the whole 9 yards. I really appreciate his work ethic and his knowledge. The whole storage was clean and neatly organized. The process was quick and efficient. Thank you Darren for making this whole process so easy for us.

Easy sign up process. Extremely professional, helpful and friendly office staff. Great looking facility.

We moved our business and Daren was awesome! We realized during the move we needed to upsize to a 10x20 after we had already gotten all the paperwork settle for the 10x10 thecday before. By the time we arrived at Cubesmart Daren already had the change in process. He was very patient, kind and professional about the whole process. Thank you for a fabulous experience.

Salman was friendly and informative. He took his time explaining everything to us.

Darren was very helpful, extremely informed and a super nice guy. Had answers to all my questions and I had quite a few. Highly recommend this location.

Great service! Good prices. Darren is absolutely wonderful!

We’ve been customers of this location for nearly 10 years and have always been very satisfied. The main reason we’ve stayed is the customer service that’s been provided by Darren in the front office. He’s one good “son” of gun in our book! He was excellent in helping us find the perfect size storage unit as our needs(stuff) have grown over time. Also, over the years on multiple occasions he caught billing issues with our account and was very proactive and polite about contacting us to make sure it was resolved. Lastly, we've always appreciated how clean and well maintained the facility is both inside and out and that it’s always felt safe and secure regardless of the time of day. Keep up the good work!

Excellent service from both Darien and Salman! Keep up the great work!

Darren was very helpful, and we had some good laughs. He's good at his job and I definitely recommend the well kept facility.

I’ve never used a storage unit before but they made everything sooo easy. They explained every thing for us and made sure we were very comfortable with everything. There is always someone there when you have a question. They remember me and my husband even though we didn’t got there a lot. I would and I did tell all my friends and coworkers about this place! Wonderful experience here!!

Cubesmart manager Shelley was a joy in helping us get settle and in choosing the right size. My husband and I are new to this area and she made so very easy. Thanks Shelley The Mangrums

Shelly was great.Very nice and informative.Unit is clean and accessible

Darren was great!

Great place to store my belongings. General Manager Darren Woodling very helpful.

Shelly is amazing. She goes beyond customer service. What a great attitude and kind heart. She is very sharp and truly cares about her customers. Great experience!!!

The associates are very professional and helpful. Highly recommend this place!!!

Tremendous help after breaking my key off in its lock. Thanks Darren for taking the time out of your day to get me out of a pinch.

Been renting a unit here since 2013 and this is by far the best service! Darren E has been the most helpful employee since I first started renting here.

Shelly is absolutely amazing. I went in on a Sunday with a problem and she was so happy to help! She never stopped smiling even though I was worried. Made me feel 10x better. She is the epitome of providing an excellent example of customer service. 110% satisfied and problem solved with a smile!! - Brandi

Great storage unit and the staff are super friendly. Daren has always gone out of his way to be helpful.

Sweetest people who treat you like family

This place should be a model to all other businesses. The level of customer service is top notch. I always walked in feeling welcome and always had my needs met if not surpassed. Id recommend this place to anyone in need of storage. Darren, the manager, has been wonderful to work with. Thanks!

I just rented a unit today with Darren. He was professional, courteous and informative. I’m looking forward to our new unit and the ability to access the facility whichever day we want.

This place is amazing. Nicest staff ever!

Shelly, you are great! Thank you so much!

I chose a smaller unit on May 21st then I realized I had more stuff so I went back online to reserve one of their bigger units but I made a mistake and reserved it through another website. So I also reserved one on the cubesmart website as well. The best thing was the gentleman who helped me fix my mistakes was so nice even though I had put 2 dings against his office because he had to cancel 2 reservation which look bad for his office. He kindly told me just call he up so he could make the changes in his office. Thank you so much to Darren the general manager for helping me with my first time renting a storage unit ever and for being so understanding of my mistakes that also made your office look bad to the corporate office. Store #0605

Best storage, convenient, and Manager is incredibly smart, informative, and kind.

I've been renting at this facility for 30 years and I have to say that working with Darren for almost half of that time has been wonderful. He is always a joy to work with in any matter (renting a new locker, renting the truck, problems solved right away) and suggests good savings points when he sees them. Suggested I move into a larger unit rather than have 2 smaller ones oin the part and it saved me $40+ s month. Shelly has been a great addition to the team. She's a joy to work with and away a positive person. She's able to resolve any issues that arise and keeps everyone on track. Thank you, Jennifer Licona unit #608 Elk Grove Village, IL

We have had multiple units for years and the General Manager Darren has always been very useful, accommodating and above all wonderful.

Great service

The upper management team reads these reviews. I received a phone call from the facility manager stating that upper management had seen my review and he was to fix the problem at the facility level. Due to their software change since last year the facility manager had to manually annotate the free month in my file. The software that is being used will not give a receipt for the 13 month as previous software did. The facility manager is and has always been very courteous and professional but the new software would not allow him to give the promotion of the 13 month free on my receipt. Cubesmart does care and is a good place to do business.

The management team is very friendly and helpful. We've used other storage facilities in the past and these guys are the best.

Nice friendly staff.

Shelly went above and beyond assisting me in finding the right storage space and apply the appropriate discount. Shelly made me feel very welcome and her customer service was outstanding. Thank you very much Shelly.

Shelly was very helpful in showing us a storage unit that will work best for us and getting us set up. Very friendly! Clean secure facility and great prices compared to other storage facilities. Very happy with our experience!! Thanks Shelly!!!!

Shelly did a great job with showing me a unit, and getting me all set-up. Very professional and friendly service. Thanks, Tom.

Affordable and clean units with a super friendly staff =).

Great place for storage. Online payments. Best of all the very nice staff! My wife said she had a very pleasant conversation from a new worker of yours who she really liked. Unfortunately I don’t need a storage anymore so canceled my lease but you guys rock!

Darren at the Elkgrove CubeSmart was excellent, knowledgeable and fun to talk with. I recommend CubeSmart to anyone interested in renting a storage units .Pricing Was very fair to .

I love that I picked this CubeSmart! Shelly Guerrero is so nice, has a great spirit, very knowledgeable and most importantly, she is so helpful! CubeSmart that was a great move to hire Shelly because customer service like hers doesn’t happen to often.

They are very professional and efficient as well as accommodating! It was a pleasure renting a unit from them - and I might add it was a smooth process..

Great friendly service! Especially from Shelly and Darren.

Very helpful and kind staff! Made a stressful situation much easier for me.

Prices went up$100. A month over the last 3 years to expensive

They are so helpful & very down to earth kinda people. i rented two different units with no problems at all. Fair pricing. & i also got a discount during one of their promotions. which they always have different ones.

friendly service

I would 100% use these guys again. They are funny, friendly and helpful. I will tell friends and family to use this location specifically. Thank you for everything.

Great place good price amazing staff.. Shelly and Darren were great, fun, and very helpful with everything. Thank you for your help

Everyone who works there are very professional and polite, great experience.

Seems like a decent storage facility.

Great service, super nice and friendly and a very clean place.

The manager at this location is awesome! He's definitely a people person. Location is great, it's clean and price was good.

Love the staff!!!! Friendly , understanding and very knowledgeable , Very clean units and everything I need in the retail store section.

It was a pleasure! I rented a great unit, inside. Darren was an excellent salesman. Good job Darren ????

They charge to much for storage.

Great service, great location, really safe. Mr. Darren is a great person to deal with, very professional and courteous.

Darren and his crew were amazing. I was travelling through Chicago on my way back to Australia and just needed a small shed for a couple of weeks to store a suitcase. Not only were they positive and quite funny, they literally went above and beyond to try to find me the lowest price while still adhering to my needs. I seriously cannot recommend this Cubesmart enough. Even if you are closer to another cubesmart, do yourself a favour and travel the extra distance to these guys in Elk Grove.

Great facility. Very clean and secure grounds/units. The employees are fantastic as well - very helpful and professional.

I love this place. Always help me when ever its needed. Darren is the best!! He is great and always happy to see us. I have been a customer very long and grateful for the customer service I always receive from Darren. Great please to rent from.

Probably the smoothest "onboarding" experience I've had in the 24 years I've used self storage. Keith followed-up with me by phone within an hour of me making my space reservation online and Darren had me in my new unit shortly after my arrival with a working gate entry code and was available to answer any questions I had during the initial move-in period.

Really awesome service and a great place to store your stuff.

Awesome Darren EXTREMELY HELPFUL! He is very knowledgeable don't lose him!!!

so far so good. just rented 10x10 size unit. Darren was great help making sure I got size I needed. price, location, and access all good.

Darin is the best! Great facility and clean throughout. This is my second rental from them and I wouldn't go anywhere else!

Friendly staff and very efficient. Units are clean and the driveways are well-maintained in the snow. I recommend this facility.

Great staff, always helpful and friendly.

Nice service great people!

Staff is amazing an friendly. Darren is this best.

Very nice personable people. Very helpful and friendly.

I cannot reiterate how happy I am with choosing Cube Smart. Keith was more than helpful with assisting me with my move in. I was rushing to get to the facility by 6pm (closing time) and Keith was super awesome by staying past closing just so I can secure a storage. Keith took the time to show me different units and was very helpful with the process. Thanks Keith!!!

The staff at this location is super friendly! They made the check-in experience a breeze. Prices are a bit high, but it's the only drive-up storage nearby.

Good very good thanks cube smart .

Very professional and friendly staff. I would recommend to anyone looking for storage.

Clean storage units. Very friendly service. Darren & Keith are very helpful with any questions.

Very good service, the staff was very helpful.

Great service, friendly staff. The manager Darren was great and very nice. Great location and the facility looks clean.

This Place was Great, Darren was Great, My Friend Fred rented with me. These are top Notch People. However, some Cube smarts are not good. In fact in Wheeling Illinois and Schaumberg Illinois You probably do not want to go to as the people there are not friendly and just do not understand business or customer service. The 1750 Busse Road place is and was Great.!!!

I've had a storage unit here for several years. Darren has always displayed superior customer relations. A few years ago we had unusually heavy rains causing a leak in the roof of my unit. Darren immediately offered a solution and transferred me to a new unit so the other could be repaired. The facility is always kept clean with maintenance done regularly and professionally. Bottom line; great customer service and professionalism at a well run secure facility.

Darren was a tremendous help. I locked my keys in the car and he waited for an hour and a half with me even though they were closing. I have always enjoyed doing business with Cubesmart because of Darren and will continue doing so. This is a great place!!!

Darren was so helpful and kind. He was a pleasure to work with.

Great place to rent from. Very friendly people and never any issues.

Cube Smart on Busse Road in Elk Grove Village is clean, dry, well lighted, and reasonably priced. This is the third time I have rented from them and never been disappointed. The manager Darren is great!

Nice ppl , very convenient

Everyone in the office was very helpful. They explained the process throughly since I had never rented a storage unit before. They made the whole process seamless. I recommend them to anyone that needs storage in the area!

Always a pleasure to work with Darren. Facility is well maintained and has competitive prices.

Outrageous late fees! $43.80 late fee for just 5 days late!!! Stay away at all cost!! They keep raising the rent about 10% a year. They may give you a good rate to start, but watch out, the rates go up! I definitely recommended you look elsewhere!!!!!

Very friendly staff, Darren is awesome. Move in was nice and easy.

Friendly service. Very easy to open/close accounts. I have used them for years, they have places everywhere for every type of storage need. I would recommend them for everyone.