Everything was good and I’m telling everybody

Easy to get to and convenient

To expensive for the size of unit as well as not being secured.

Excellent experience. Responsive, efficient, courteous. Very satisfied. Steve Ellison

Vicky was very helpful and very nice. Too early to tell if it’s going to be a good experience but so far pretty good.

The process was pretty easy. I was frustrated by surprise mandatory fees but even with the fees they are less expensive overall than other storage facilities. I also read how to cancel their mandatory insurance if you have your own insurance.

Staff went above and beyond to help me...

Stopped in to get prices and see the size units they had available. Lady that helped me Allie was very helpful and professional. Loved her positive attitude and will definitely recommend this place to people for storage .

Allie was very helpful & kind Been here 2012 Safe Cameras Everywhere! First month Free!

They change people so much What is said to one person doesn't fly with the next, lots Of confusion.

I didn't use the unit I paid for it for 4 months however. The staff was always friendly and responsive when I needed to speak to them.

Good costume services Very friendly

Jamie has been really terrific to work with. She has a positive attitude and communicates well with us as tenents. She even referred me to an Excellent Junk removal service so that I could get things better organized and reduce our storage needs! Happy to recommend Jamie and Cube Smart.

Very accommodating

Great storage facility! Thank you Jamie for your friendly and excellent customer service! We really appreciate you!

Good service, Good people on duty.

Was looking around for storage units and had my eye set on a company that seemed to good to be true until I talked to Shane (international customer service) who was GREAT and took care of all my questions and reserved my unit at CUBESMART. I never leave reviews because it’s not worth my time honestly. BUT! I will always give credit where it’s due and Jamie at the Loves Park location off of Forest Hills Road made the process even easier than my phone conversation. Took care of everything we needed. Was a very quick and painless process. And explained everything just as the other gentleman that helped me. Left nothing out and laid it all out on the table for review and we signed the line. Thank you for the fast and easy process to have a place to store our things ????

their place on forest hills is like like a forest jungle trees and branches down everywhere cant get to unit the place to unload is small u cant turn around with a truck very easy ...

Stopped today on Forest Hills Road to set up a storage unit. Was met by Jamie. In most places customer service no longer exists. But here, Jamie made me feel less stressed. She was well informed in explaining everything to me. She was very patient and she definitely went over and above to help. She is a true asset to the business. Thank you Jamie for all your help Lori Albee William Benson

Jamie was terrific very level headed and accommodating.

Jamie was amazing!!! Unmatched customer service!

Show some respect and fix your American flag. It’s been like that for months.

Amazing service from Jamie! I appreciate all that help!

Jen is amazing to deal with. We had an issue with auto pay and she was able to get it fixed. I would recommend them to others. We have had our units since 2019.

Very helpful and thorough.

This place is incredibly clean and responsive to our needs. I'd give it 5 stars if fenced, but we're really happy we found this place! Jennifer is a terrific asset to the company!

Be sure what your storing is worth what you're spending.

Efficient!! Affordable!!!

It was great! Jennifer assisted me with my needs and was very accommodating when I had issues with the lock I had purchased on my own.

Space was nice enough, just too expensive.

Found this place after looking at a few others, nothing bad to say. Doug was wonderful and a great guy, he helped me with everything I needed and was very knowledgeable!

Customer service was great!

24/7 availability, never had a problem with customer service, very friendly staff.

DO NOT GO HERE. Mold in unit caused me to loose every item I had. Insurance offered by Cubesmart does not cover mold. No reolution offored by cubesmart to move units/treat mold in unit or anything. had at least 3 managers in 6 months, did not file the incident report they were supposed to do.

your manager doug i think was his name

Anthony was very helpful and friendly. Space is clean. Very happy... this far!

Very knowledgeable about all aspects of different price points and willing to take the time to explane them thoroughly. 9 of 10

IT WAS A VERY GOOD EXPERINCE IN FINDING THE RIGHT STORAGE SPACE.

The worker Anthony was a exceptional salesperson. Very patient very kind answered all the questions. You have a very gracious person working for you. He is very knowledgeable about his job too thank you for having him there.

Staff was always friendly and the Establishment was always clean

Great staff! I have spoken to a couple at this store and had a great experience.

Gave them another chance this year because I had nowhere else to go and thought the bad unit was a fluke. It turns out "vehicle storage units" = unit they were too lazy to fix the leaks in so they charge you less. That was never told to me during the purchase. It leaked on my car every time it rained and water pooled up. I expected it, it was a 10 x 25 unit like the one I had last year. However I was told by management "they fixed the leak" and that my rent would go up (I don't think you should upcharge me for fixing your problem) but that never happened. Something worse did, they told me that it was fixed (it wasn't) because shortly after being told it was "fixed" it was still leaking everywhere. I was then informed that they were shutting down the unit "until further notice" so I was thrown out for something that was not my problem. I asked them for a similarly sized unit that could be price matched to what I was paying ($150 a month) and they refused. They offered me a 10x20 for the price of $270... I left and went to another place that offered me a 10 x 20 for $130. That was very inconvenient. I do not recommend.

People so good and friendly..Storage unit clean to

My furniture was infested with bugs. My mother killed and almost got bit by a brown recluse . When I contacted manager she was very rude . I was told by another manager that because of the situation she would have a couple guys go through my stuff to make sure there was no more , the other Manger stated she wouldn't put her employees at risk . I then asked her if I was bit she said it wasn't their responsibility. Very rude uncaring of their customers. Their is a fence as a ceiling so anything and everything can go from unit to unit . I wouldn't recommend these people to anybody!

Almost all of my belongings were ruined by mice

Always great customer service. Thanks for helping me for so many years.

Manager was very professional.

Rates are sky high

Decent space and Decent place. Great place to store items.

Ive been there before and currently already a storage unit. but when i went to get another one they people there where so helpful! even to show me how to use my 4 wheel drive to get it in over the hump of snow. great job to Anthony B. and charmaine g. for everything!

I enjoyed the way manager n supervisors work with you with all questions and concerns. Supportive and show patience this helps me kno my property is safe enough

Very accommodating to our needs, friendly staff and clean facility. Had to upgrade from a small storage to a larger one and it was hassle free and not much more money than what we already had.

Not much to say honestly. But in a good way. My unit was exactly as advertised, clean, and easy to find. And it was ready for me before I got there, as promised.

Great staff, they were very helpful and respectful, highly recommend

I went to the property to check prices. Melissa was very professional and helpful.

Extremely Disorganized. Spent over an hour when I went to sign lease, only to find out that someone was already in the unit we had a reservation on for over a month. They refused to upgrade us to the next size at the price we had agreed to, but asked us to downgrade. Seemed like a logical and fair ask as it was their mess up and not our and the smaller unit wasnt enough space for us. WIsh we would have looked elsewhere..

I was told it was only gonna be 107 a month now i have a bill with unexpected charges. Once i get my stuff out of there I'll never use cubesmart again

Very friendly and helpful staff

We have a unit there. Just dropping off stuff.

Easy access . Being able to enter my storage anytime i needed.

Very helpful staff. Clean facility and convient to our location.

Easy to deal with, good maintenance

Henry was very helpful and friendly. i would definitely recommend CubeSmart for all your storage needs they have many different size storage units to accommodate your needs. Go talk to Henry he will get you all set up.

I called the day before I needed their services. Jason was able to reserve a storage unit for me and I was offered the use of their moving truck fo free! I have used other storage facilities and have never had the service that I had with CubeSmart Self storage! I would use them again! I recommend CubeSmart !

A lot of storage space for the money! A clean place! Very friendly staff!

Was bad enough having to move in the winter but first time ever needing a storage unit after price and location hunting to best suit our needs we found cube smart.. Best in location and best on price but after signing for storage unit and paying we found out our unit was all the way in back and wouldn't be a problem but nothing was plowed to get to our unit and had to bring our own shovel to even get in our unit then had tons of cars trucks campers and other people's property parked off to the side that made it even harder to drop off loads to our unit!! Not very happy about that!! And on top of that got a nail in my tire of my truck dropping off a load that was I'm sure in a pile of snow we had to drive threw to get to our unit... All those united and enough money they make they NEED to at least have the storage unit property plowed for customers!!!

The only good thing about this place is that they are reasonably inexpensive. But otherwise the lanes are way to narrow, and they don’t plow in the winter. I unfortunately had to walk through 2 feet of water (from melted snow) last winter to empty my storage unit, my feet were soaked and freezing . Also they make you have storage insurance not sure if that’s standard or not, but just be aware that you need to have it to rent a unit with them.

It was and has been a pleasant experience. Facility is clean, staff very friendly and helpful. I came towards closing and she still took the time for a tour and details regarding all information.

Samantha was awesome and got my moms storage unit set up right away!!! She explained everything in great detail so it was so simple and easy for us!

Fast service, friendly people, fair rates, climate controlled!!! If you need storage this is the place!

Samantha was a great help! Super friendly and was on top of it when it came to what storage unit I needed. Thank you ????

Cube smart Had great customer service. Vicky made me feel Safe and secure.

Samantha is very helpful and very kind!

Very helpful and knowledgeable -reasonable prices. Very nice and comfortable experience ! Definitely recommend!

Very Friendly and wonderful service! See Samantha!

Great service! Samantha was wonderful. She explained everything thoroughly.

Samantha was very helpful and professional! It was easy and affordable! I would definitely recommend CubeSmart!

Samantha Vincent is exceptional ..kind knowledgeable and professional Side note great sense of humor would 100% recommend this specific location to my friends and associates. Keep up the good work

Very fast service, polite and friendly staff, good units for good prices, and I love how this location has 24-hour access.

Good job

Love this location. Always clean. Staff members are always pleasant. It's always a pleasure to see smiles when I come in to make payments.

It was good

Moving is stressful. People like Samantha help make the process so much easier. We are so happy we chose CubeSmart for our storage needs.

Great customer service and friendly atmosphere. Manager Samatha knows her business and answered all my questions. I will definitely recommend this facility to others.

I'm really glad I chose this location, Samantha Vincent always makes my visit quick, easy and pleasurable!! Keep up the great customer service ??

I won a storage auction for the first time here. Samantha, the lady who helped me, was very friendly and knowledgeable. She made it easy to get everything taken care of and get started on cleaning out my unit. She not only answered all my questions thoroughly, but also provided me with a lot of good advice to help me get started.

Samantha was great and helped us find exactly what we needed with the best storage unit size for the best value. Glad we stopped in after seeing great reviews on google.

Best customer service and best storage rent facility in town general manager Samantha was very polite and very knowledgeable in everything I needed to know about renting a storage unit. I would definitely recommend cubesmart.

Prices are very reasonable and staff very pleasant! Clean facility and easy process to set everything up!

I think samantha runs a very exellent storage facility and treats her customers like family and I would recommend anyone one to rent from her very respectful and dignified general manager Thank you Walter f

A nice place to store your stuff. Prices are reasonable, and the facility is very convienient. Samantha was very helpful and pleasant.

Great service from Samantha ! Very friendly and made things easy.

Great service Samantha at forest hills location was was helpful with what would work best for me friendly and very efficient at getting me set up, would recommend this place Thanks again Samatha

Samantha Vincent - the general manager - has incredible customer service :) I highly recommend using this facility!

Samantha has always been very helpful and friendly when i signed the lease and whenever II come the offices.

Very kind and patient... Understanding

Samantha was absolutely amazing at the Loves Park, IL location!

Samantha was Professional and courteous. I have rented from them with no problems. Discount for new renters on the online website.

Called around best price in town . Very clean and nice when I went. Management was very helpful. Love the 24/7 access.

I scheduled a move in a few weeks ago for the 22nd. I was called to confirm shortly and all was well until the day of move in. On the 22nd, Phyllis called to say there was snow frozen so high that my unit was not accessible. She said someone would be out to fix the problem that day and asked if I could move in on another day. I told her that was fine but I absolutely needed it by the 3rd, so I would like to move in on 3/1. She told me that would be fine and she would update the system. The day before, I realize I still haven't gotten any communication from the office so I check online and see my reservation was still for 2/22 so I had to update it myself. Red flag #1. Then I call on 3/1 to confirm and Phyllis tells me the problem has not been resolved and there is no way I can get to my unit. Thankfully I hadn't already paid, because I was able to find a cheaper and bigger unit closer to home to meet my needs. If you have a storage unit facility, the snow should always be shoveled right away. 1. There should be no reason the snow got so high and then froze. I wasn't born last night to realize that only happens if the snow wasn't plowed for a long period of time. 2. If your issue wasn't fixed, don't make it my issue! Find a better solution ie. another unit. 3. COMMUNICATE! Had they called me even the night before I would have been happier than only finding out a couple of hours before I was supposed to show up. I would have went up there for nothing. Thankfully I saw the red flags and called but everyone should be alert of this place. I'll take my money elsewhere

Good place

Great storage facility and great customer service.

This is the BEST storage place in Rockford. Samantha will take great care of all her customers!!!!

Great experience! Very pleasant and knowledgeable staff. Samantha is the best! Thank you.

My first time storing my stuff there and I must say that I’m very pleased with their customer service! Samantha was a great help and was able to get me a month free! I will definitely be telling friends about this CubeSmart :)

So I’ve been a customer with cube smart for a little over a year now and every time that I’m either came to pay my payment or had a question about something Samantha is the one that help me and has been extremely helpful today I had a bad situation and needed to go to my storage and when I got there I realized that I was snowed in on the door and wouldn’t of been able to get in so she help me with a shovel for 15 to 20 minutes freezing so that I can get in after being able to be let in I realize there was a lightbulb out she relentlessly help me carry two different letters until she got the right size to fix lightbulb for me if that’s not going out of your way for a customer I don’t know what is She NEEDS A RAISE!!!!!!!!

Stopped in to reserve an additional unit and was greeted by Samantha. She was extremely helpful and professional - she explained everything clearly and found us the exact unit we needed. We're definitely looking forward to working with her!

So I went here and the employee shannon definitely wowed me... she was polite and very helpful. I would definitely recommend this CubeSmart. Mostly because of how helpful and knowledgeable she was. A+ service

Very friendly and welcoming showed us around and answered all our questions

I was hesitant to work with a national chain for our storage needs. Shane and Phyllis went above and beyond my expectations and made the whole experience very pleasant. I would highly recommend this location and appreciated all of the help we were given! 5 stars all the way!!

Shane handled all of my questions extremely well. He was polite, attentive, energetic, and very pleasant. I will definitely recommend CubeSmart to all my family and friends

Samantha was wonderful. She is very informative and took her time explaining everything to me.

Awesome job! Thanks for all the help!

Samantha has been working with me over a year. I was getting out a abusive marriage and had to put my belongings up. She has helped me so much and so friendly. She has went above and beyond to help me keep my belongings until I got on my feet. I love the customer service and I would highly recommend using them!

Very good customer service check in was easy.

Samantha went above and beyond to put me in the right size unit for our situation. She is professional and courteous and I would highly recommend renting here!

Samantha the manager is a very beautiful understandable person she was so nice helpful I am happy to be renting here

Samantha helped out so much. Great customer service.

I really satisfied with Samantha who took care of me today was real nice and pleasant

Samantha was really polite and helpful answered all my questions yes I would recommend others

Juan was extremely helpful!

Samantha has great customer service and makes you feel welcome and explains the policies well

Samantha, the manager, did a fantastic job helping me get set up to use a storage space at the Forest Hills location. The place is spotless and well lit. I highly recommend this location because of her stellar customer service.

Customer service is great and Samantha is a great person and manager and helped me with everything that I needed Thanks Samantha Cube smart

Very friendly and very helpfully her name is sammantha Vincent

My experience with the Samantha was awesome!! Very friendly and professional !! Very good customer services!! I give them 5 stars !!!! I recommend anyone looking for storage to come here!! Thanks alot! Theresa Davenport

Great customer service!

Thanks to Samantha for being so helpful and taking the time to explain the details of the deal. The free month is a great bonus feature because the startup cost still includes administrative fee and insurance and you have to buy a lock.

This place is the best storage place ever!! The nicest people and very helpful!! I totally recommend it for your storage needs!! HB

Both of the ladies Samatha & Julie are very nice and helpful! Very patient and understanding.

Julie was very nice and helpful. She made sure that I completely understood what I needed to know.

Samantha Vincent helped me and she was super friendly and helpful. I would recommend this facility. Affordable and good customer service!

Samantha was great. Very happy with the service. Great price.

Samantha was great with all my needs....patient and just perfect

The manager Samantha here is awesome!! One of the best customer service experiences I’ve ever had. She went out of her way to help us and give us the best deal possible while being very personable and friendly. Definitely will be back here for all my storage needs.

Before I came to this location I searched the reviews and that pretty much determined my decision and once I arrived I was greeted by Samantha and she was extremely helpful she made my visit extremely easy. The merchandise she sold me was very much needed. Great Customer service skills Samantha ????

Very professional, friendly service. Samantha has gone out of her way to make sure I found what’s best for my needs. She is very approachable and knowledgeable, I strongly recommend renting here.

They are awesome!! Very helpful. Sure helped me in a jam! Samantha and Julie are the best!!

I was very pleased with the courtesy of the staff, cleaniness of the facility, and benefit of units being close by.

Samantha is the best - very helpful and expedient. I highly recommend CubeSmart!!!

Samantha was very helpful and informative. Would highly recommend!

Very professional answered all my questions with exceptional knowledge looked at multiple storage units this one has the best security.

Great place for storage of RV, steep grade to get to parking spot...not so good

Very easy to store at. Great people working there too!

Very nice very detailed made everything clear

Great storage space. Friendly staff.

They helped me out in a time of need and there were very polite and helpful

Manager was very great

Very friendly, easy to work with. Can do most things on-line or by email. Seems to take pride in what they can do and offer. Highly recommend them.

well, my unit is musty moldy smelling, and the roof leaks, my floor is moist, the girl said its an old oil stain, its not , its moisture coming up from the ground, and the roof is leaking onto the floor, there are drips there every time I go to use it.

Yeah me personally will give this storage unit a perfect????? the customer service manager Samantha u rock girl even tho u don't like the city ?? but u still rock ain't no taking that back. I told u that i was gone leave u a review

They always worked well with me and were very flexible!

Amazing customer service. First time using a storage facility and Samantha was super helpful and really helped us find the unit we needed to meet our needs.

Samantha is awesome!!! She was very helpful and polite.

Customer service was great!! Samantha was very nice and explained everything thoroughly. Would use them again for storage needs.

hi im deonte mitchell a customer at cubesmart and i was assisted by samantha vincent she had great customer service skills she help me and my friend get storage units with da customer service skills that she have i see he moving up 2 a bigger and better position soon.thanks again samantha vincent.

My experience with CubeSmart has been phenomenal from the very beginning when I called the 800 number. It got even better when visiting the store and meeting the managers, Julie and Samantha. Both ladies were so very helpful and friendly in this very stressful time. I even enjoyed just hanging out for a little bit chatting with them about life, etc. I would highly recommend this store to anyone needing any kind of storage, or in any life situation.

Samantha was very helpful and went the extra mile for me

They are so good on the prices would recommend to anyone!!!!!

Very good service..fast and informative.Samantha Vincent was great

Got there after 4 pm on a Saturday and Julie was amazing. My daughter is moving back to Rockford and my little house couldn't hold her suff until she finds an apartment, so I was in charge of finding a storage unit. First thing I liked was Cube's website. It was very easy to navigate. I also liked their office hours - someone is there 7 days a week. As I said, Julie was amazing. She explained everything thoroughly, took me to see different units and helped me decide on a size. She wasn't at all impatient as I ended up taking longer than expected, and we didn't get everything done until after 5, when they closed. All in all, an excellent experience!

Julie goes above and beyond!!! Her excellent customer service skills are top notch! It's been a pleasure doing business here and I will recommend this CubeSmart to all!

I had never rented a storage unit before, we came and looked at a smaller one advertised online but we quickly found out it was too small. The staff at cubesmart was able to get us into a larger storage unit and EVEN kept our month free with No Added Money out of our pockets!!! These are amazing people and I would recommend them to Anyone looking for storage, I'll never go anywhere else!! Thanks So much! John

Great! Easy to work with!

Friendly staff. Very helpful. Clean facility

Samantha was extremely helpful and friendly! It didn't take long at all and the location is very convenient. She took us on a golf cart to show us the unit which was very spacious and super clean. The price is excellent and insurance more than reasonable! I recommend this storage to everyone in need! I give it 5 stars .

Great customer service. Clean and quick. Really appreciate Samantha. She was exceptional.

It's clean and friendly & welcoming. I highly recommend.

Friendly helpful service, Clean storage and Well-Lit interior units! Long time customer

Awesome service, quick and painless

Samantha was extremely helpful and very nice.She made a stressful,short notice situation into a pleasant situation.highly recommend!

Always very helpful and personable. Top notch professionals with continual updates on the facility. Definitely recommend using their services.

The experience here is first class. Nice friendly staff. Very accommodating and helpful. Nice convenient location and reasonable rates. Highly recommended.

Julie has great customer relation skills I will recommend them anytime

Quick and about as easy to get a storage unit as it can be!!

Great customer service! I would recommend for sure.

Samantha was very helpful and I had my storage unit quickly, Julie was also very helpful through the process. They have all the supplies you could need also. Would definitely recommend

Julie Johnson was awesome and SUPER helpful!!

very pleased but signs need to be posted not to block the road people drive on to get to their cube. Respect for other people Service was outstanding

The personal at Cube smart was very kind and helpful. I would recommend CubeSmart to everyone that is looking for a storage unit

Great value on a large storage garage for our larger items. The staff was knowledgeable and cheerful and really got us a great deal!

Nice people, Made renting my unit easy. They were very helpful when I was thinking about renting another one but didn't have one the same size. Took my info to call when one opened up!!

Kim and Vicki from this Cubesmart are wonderful people. They are very professional and very easy to deal with. I appreciate all the hard work they do at the property and the reminder that they take their personal time to do for people like me.

The staff is wonderful! They were very courteous and friendly. They made sure to tell us that they had many other units available if the unit I had reserved doesn't quite meet my size needs. Stayed for about 20 minutes afte the transaction was complete just talking about things going on and trading stories. Very down to earth people A+++

Julie is so prompt and knowledgeable that it made the transaction very smooth. She was a joy to talk and work with.

We helped a friend who used Cubesmart on Forest Hills road in Rockford and were very impressed with the cleanliness and neatness of the entire grounds! When we needed a space, of course we went there, and we are very happy with the customer service and helpfulness we've experienced.

When I moved 5 hours 2 Loves Park the closest public storage was this location by far they have over exceeded my expectations excellent customer service clean facility I would highly recommend this to anybody

I was in very unfortunate, sad situation and Kim and Vicki were so kind, understanding and patient with me; even got me to relax and smile. They asked the right questions so I rcvd storage locker best for my needs.They had it swept and new rubber placed on bottom of door so no water, snow, leaves, etc would blow in, when I returned the next day. I struggle securing door/lock, so taught me till I got it right, alone. They both have glowing, optimistic attitude. Thank you!

Very nice friendly service. Extremely helpful highly recommend.

A very very very good job I was really happy loved it A+

Kim and Vicki always do a wonderful job. They are always super friendly and always greet us with a smile. During every winter storms, I can count on Kim having in front of my door clean. They take so much pride in their property and I would highly recommend renting a space from these two girls. I checked out other facilities and nothing compares to this facility and no one compare to the friendliness of Kim and Vicki. Thanks for going the extra mile always for your customers. And too boot they smell really nice too.

Kim and Julie are extremely friendly and proficient. Units are clean and accessible 24/7. I'd recommend to anyone.

I was in a jamb and needed storage and was referred to cube smart... BEST advice in a long time CLEAN SECURE AND FAIRLY PRICED!!! great customer service and best storage facility in town HANDS DOWN!!!

Kim is always outgoing and super friendly. She always has a smile on her face and is always happy to greet her people. Kim spends alot of time getting to know each of the people she rents to and know each person by name. She always goes out of her way to make sure everyone is alright and if there is an issue it is taken care of right away. I would recommend this facility to anyone looking for a quality unit and great customer service to boot.

They cut off and replaced my lock, which had been previously broken one of the last times I was here, without waiting for me - made a difficult trip much easier in the process. Always helpful, rarely have problems.

Kim and Julie have been so great to me and always there when i need help.

They have been very nice and easy to work with highly recommend

Fantastic customers service! Clean units! Kim, Vicki, and Julie are an extraordinary staff who always go out of their way for their customers

Great service good rates flexible hours love getting great people for their help