First of all, Tammy and Carlos at the North Chicago Cube Smart provide great service. They are very helpful and customer-oriented. The reason for this rating is the price increases (that I am guessing come from corporate). Not only were there double-digit price increases, but they occurred at less than 12-month intervals. This was my experience for a 10X15 unit: Sep 2020: $97 (Price after their introductory offer) Sep 2021: $114 (17.5% increase). Then, 9 months later... May 2022: $135 (18.4% increase = 24.6% annualized) April 2023: $153.00 (13.3% increase = 14.5% annualized) ...and for a 10X10 unit: Jun 2021: $76 (Price after their introductory offer) May 2022: $90 (18.4% increase = 20.1% annualized) Apr 2023: $101 (12.2% increase = 13.3% annualized) I am a customer who used autopay and never got a late charge. This is how Cube Smart treats their most loyal customers (until they get fed up like I did and are no longer customers). I have since been able to consolidate everything into one unit at another site, closer to where I now live and I pay $99 monthly (and this is NOT an introductory price)!

Cube Smart Storage North Chicago IL was fairly competitively priced although there are much expensive storage facilities in the area. However initially when I agreed to use this dump because they offered a price - but then jacked it up 24% in three months. Therefore, I will be posting alternative companies to use for storage that are much more economical, vermin free, cleaner and offer more for your money without the hassle.

Tammy was excellent she made it a easy and comfortable experience explaining the rates insurance as well as accessibility to the unit I give her 5 stars

The staff is very helpful the storage unit areas are always clean check in and out were super easy. When at our storage unit we were not bothered and I really appreciate that!

The unit was good. The staff was friendly and capable. And the access was easy.

Customer service was a phenomenon. I was treated with special care and was explained the process and the prices of each storage place. Love the service.

Tammy was VERY helpful! She was efficient and informative about how to store items in an outdoor facility versus climate control. She was personable, which is hard to find in customer service nowadays. We haven't moved in our stuff yet, but if this is day one of customer service I am all for it.

Run down, too expensive, needs make over!

Tammy ans Erika were great to us!

Applied for storage facility over the internet. Process was simple and quick. Received texts confirming acceptance along with an email containing instructions.

Really great customer service and easy to move in

Good service and lower fees.

I met Tammy at the office after I had reserved online. She was the best and most thorough communicator of the processes from start to end. It is the frontline of the company I respect. The back offices, corporate offices are just a mask. The unit itself was a setup from the one I originally reserved fot just a few more dollars. Yay. If I ever need to hire a frontline person I will try recruit Tammy.

Best service ever from Tammy @North Chicago location

The staff that manages the facility in North Chicago, IL are fantastic. Great attitude that made you feel welcomed to rent at this location.

My rent is now $100 more a month from when I got this storage unit. You'd think they'd reward loyalty. The lady that is working there now that Zena left has no follow through at all. She told me she'd get back to me the next day about automatic charges I never authorized and 2 weeks later I still hadn't recieved an answer. If I didn't show up in person demanding answers, I'd still be waiting!

Fast and easy to use very nice and clean

The onsite managers were very helpful. I will be back if I need storage.

Outstanding customer service. It made it easy. :)

Tammy was wonderful. She made everything easy and stress free!

Updated facility. Staff is excellent

Easy to get into and open when I needed it .

Well, I have received this survey less than 24 hrs after I rented. So I can only comment on the booking part. I did not book through CubeSmart directly because there were offers available through marketing partners that saved me 35% off of CubeSmarts best offer. So far the check-in process has been good. The facility seems safe, secure, and clean. So we'll see.

It was easy to use the storage room.

I would give a higher review however cube smart still owns me $34. I didn't have to use their locks and returned them. I was told that money would be returned for paying for the locks. However, I got nothing. The next time I talked to them, the worker told me that the check might be processing and take a little while. After a few months I didn't get the check so I went back again and was told that they are unable to process money back. Well why was I told I would in the beginning, I would have just kept the locks for myself.

Great human factors, staff, alert, smart and proactive. Thank you.

The front desk person Tammy was wonderful in meeting me at my time. She also was very personable and showed me several options. The place was kept clean. Shows pride in your business.

Great service, roomy spot for our RV, safe, clean, reasonable prices. We are doing a remodel and will rent another space there soon for some furniture, even though there are closer options from other companies. We really like Zena and the North Chicago facility.

Secure, clean units. Helpful staff. Easy to move in and move out. Reasonably priced!

The service was great. The staff was super nice and friendly. The storage hours were good too.

Excellent service, Zena, went above and beyond to find me a place for my new RV. She said she knew I was desperate for a space and kept trying till she found one. Thank you Zena

North Chicago Cube smart wonderful customer service also young lady is Marquesha Poniter very helpfulVery detail I recommend this location if needed to others

Zena is the best! Always top customer service with her. She made sure I understood everything when I signed up after making suggestions for the various options I had available. She always has a smile on her face when I've gone into the office with a questikn or to make a payment.

The manager has an attitude problem that when she doesn't like something she starts yelling at people...!! ????

Given the present atmosphere of our society, it awoke an unresolved issue that occurred when I visited this storage establishment in Dec 2019. Honestly, if I could rate in the negatives I would, but please let share my experience with you. I am proud to be an American, I wasn’t born here but immigrated and I proudly serve and defend this beautiful country I call home. However, I visited this establishment back in December to seek storage before going on vacation, during that week I made two reservations. On the day of reservations, I received a call the representative working there and was told I have two reservations which one I would like to keep, I said I’m a few minutes up the road when I get there, I’ll take the one with the better deal. When I got there I met an elderly Caucasian woman, we spoke I waited for a while then we went to look at the storage space to see if it was satisfactory for me, I said yes we returned to the office and began paperwork, she drew up the contract and I read it before signing. After reading I asked about the price and asked which of the deals was this, she said the last one I booked, I then asked about the one I reserved earlier that month if I can take a look at that one, she said to me no when I made the reservation it deleted that one, I said ma’am I have been storing with this company for a while and that has never happened before is this something new, she said I don’t know, she was visibly getting upset, to begin with, from the moment I entered her attitude wasn’t the best but all I was trying to do was secure storage and be on my way. I was about to sign but I asked another question and to be honest, at this point I can’t remember exactly what it was. After I asked the question the representative sighted and said to you should probably look for storage elsewhere, I was dumbfounded and shocked by the words I just heard my mouth fell open, there was an awkward pause for a few seconds. I smiled gathered my stuff, said thank you, and left the building. I went to my car called the main office and they gave me the number for the district manager I called his number multiple times that day. I was shaking and couldn’t believe the service I just received and was completely baffled as to why. I left the country a few days later when I returned, I got a voice mail from the person I was trying to reach, I called the number yet again and left another voicemail, have not heard back anything since. This was my experience and it scared me deeply.

Fantastic service, super easy and convenient

Helpful staff, accessible

Since change of ownership, this place has demonstrated the most atrocious billing practices. I'd stay away, or you will be wasting a ton of time just paying their bill on time. Our payments are on auto-pay, always sent on the same date, yet somehow we receive constant, erroneous late notices before due date; late payments for an increase we never heard about; even a threatening notices of eviction! All sent to a customer who has sent the check monthly, on time, and for a couple of years. Dealing with all this nonsense is soooo annoying and time consuming. Just go elsewhere, peacefully pay and never hear from a place.

Honest People here.

Kind and courteous. Great prices moving supplies. Clean spaces. Well organized. Easy and pain free experience. Thank you!

Excellent service. Zeno Holmes was pleasant and knowledgeable of a aspects related to renting from CubeSmart self storage.

Using CubeSmart for storage was easy and affordable. The process was quick and the store manager Keisha was awesome!

Price and facility are great. Service even better.

Great customer service, very competitive rates, the manager and stuff are very helpful to address my issue. Highly recommended!

Great customer service .

I have for the last two months processed auto bill pay but they don’t process the payment when it’s due and then charge me a late fee. I would never do business with them if I could go back and do it again.

Great experience from the reservation over the phone to the visit at the office I received friendly and knowledgeable service. Their pricing was within my budget!

Very clean and organized facility. Very helpful with registration.

Knowledgeable and friendly. I've used CubeSmart off and on for several years now and never had a problem. Thank you Zena and staff!

This location wouldn't honor offer of another just a few miles away; office hours very short on Sundays; regular weekday (female) manager is great; the (Boy)man there on weekends conveys attitude of ZERO interest in how he, the location, or the company are perceived ~ he behaves as if anyone who expects him to Do Anything is creating a huge burden on him ~ "can't this wait until Monday?" On a recent Sunday he looked directly at me and said their lock has been removed from the second smaller unit I needed to add to my account when I asked in person to have that done so I could access it as soon as I finished at original unit in another bldg. Upon reaching new unit, CSS lock STILL on it; office closed; boy/man gone. Called CS number, explained problem (and reasons it was a Much Bigger problem than it seems at face value). Almost 2 HOHRS later the same boy/man showed up to remove CSS lock from unit I paid to have. Instead of apology for inconveniencing ME & My daughter (whose newborn was now way past feeding time); he demanded to know why I "had to wreck his night by Making him come back ~ like waiting one more day would matter [to me/us]" It DID matter very much & that Fact doesn't change that the only reason he was called to return is bc he did NOT do what he looked right at me and said he did (remove lock from my new unit) If the boy/man covering weekends found a job elsewhere with less Responsiblity & no need to interact with other humans, and he was replaced by someone even half as wonderful as the lady who originally helped me & who is there during the week, I'd give 5 PLUS stars! Excellent value, clean units, convenient locations. Highly recommend Cube Storage both North Chicago & Libertyville locations

Zena the manager extremely helpful and personable; units are sufficient; cargo lift for not 1st floor is fabulous!

Very respectful customer service and informative.

I love this place and the management. Very friendly and professional. Had my stuff there for a year now.

The staff was great. Storage was clean. And so far access has been easy and without problems.

I been here at this cubesmart for many years and miss krause has been great what she does and her customer servcice is great and if someone need helip she always there to help another customer .. We need people like her ....I would recommend my friend & family to rent here at CubeSmart. Thank you,

I am very happy with my experience at CubeSmart. The storage unit was clean and dry and the staff has been very helpful and accommodating to my needs.

I have had a unit there for over six years. My experience has always been a good one. The staff go the extra mile to provide great customer service.

Customer service was great, and I was superbly impressed with our unit

I don't usually leave reviews but i had such a great experience here I had to leave a review. When I moved in a woman by the name of Tammy helped me and she was very kind and very helpful. The storage unit was awesome and i had no complaints about it. When i moved out I was helped by a gentleman named Anthony and he was also extremely kind and helped me out with anything I needed. I highly recommend this place!

Good experience. Great customer service, they had me checked in quickly and I was able to start moving in asap. Glad to have checked in to this storage since it is close to everything I need.

Let me preface this: Jennifer, one of the managers, is awesome. She is helpful, responsive and very kind. She does her absolute best to make sure everyone has a good experience. That being said, there is another manager over here, Tammy who is the exact opposite. In addition, the facility is a disaster. I recently opened up my storage unit to find EVERYTHING covered in MOLD. There were visible water tracks (at least a foot wide on two of them) running from the ceiling to the floor. When I reported this to Tammy, she not only tried to tell me it was my fault, but also said that the water was coming up through the floor and not their fault. How pray tell, does water come up from the floor and coat chairs that will grow mold that are off the floor and 4 feet tall?! About two hours later, Tammy was unable (unwilling) to help me sort out the issue, unable (unwilling) to provide a copy of the incident report she filed, and unable (unwilling) to provide any follow up at all. After printing out a copy of the contract I signed, Tammy pointed out that the contract I signed clearly stated she was not liable. Not only that, but that I accepted the unit in AS IS condition. Meaning that if there was water there, they did not have to tell me. Further, if I couldn't see it, then it was my problem. She also pointed out that the contract says that Cubesmart is not liable for Water, Fire, Mold, Mildew Etc even if it is Cubesmart's NEGLIGENCE that leads to those conditions. Its absolutely absurd. There are tons of storage units in the area. Spend a few extra dollars and go ANYWHERE else.

Be careful! Our experience was excellent at first as we received a very kind courtesy call before moving our stuff. However, my high reviews were quickly brought down when, upon arrival, we were informed that the rate we were quoted did not include mandatory insurance. That meant we were to pay an extra $12 per month. Finally, they offered us to waive the insurance requirement if we showed them proof of our homeowners insurance. It took an additional hour to show proof, but eventually we were able. Customers never like unpleasant surprises; especially additional costs. That needs to be addressed if they want a 5 star rating.

Excellent place for your storage needs. The manager Jennifer consistently delivers five star customer service. I highly recommend this location and Jennifer. You will not be disappointed.

Even though the truck I requested wasn't available, they manager was very accommodating and worked with me to reschedule it's use.She was pleasant to deal with and exercised getting me thru the registration process proficiently. The rates could be a little better but I'm not complaining due to the facility (pretty nice and very clean!) and the security. I'd really like to see 24 hour access but I'm sure that would increase rates and insurance dramatically. Overall, I'm very satisfied with the facility and my service agreement.