The renting process was made easy ! We received a great deal on what we wanted!

Friendly and courteous site Manager!

Sholanda was the manager on-site. She was very thorough and helpful in the whole process of getting us the storage bin we needed. This site is very clean and well taken care of.

Rodent free. It was fairly clean and conveniently located

I enjoyed going there in certain times of the day that was convenient from my busy work and family hours. Staff was nice and helpful.

Simple and easy to access. Well lit common areas. Was never congested when I would come or go. Had difficulties laying via the CubeSmart app, but had no problem paying via browser based login. Highly recommend if extra storage is needed. Mike

Customer service a clean storage space and so it's a property well kept.

Nick is very professional & friendly. Even though I interrupted her pulling weeds, she came to help me with my door right away. My door was stuck & she fixed it right away. The property always looks good, I always see Nick or the other lady out there pulling weeds or sweeping & picking up garbage. I would recommend this facility to anyone. They definitely take pride in their work, it shows! Great work gals keep it up!!

Shalonda is the BEST!!! Her personality is unbelievable, her Customer Service is top notch!!! She went over and beyond!!! I recommend her at the Romeoville location!!!

They sold ALL of our things from our storage unit, can't believe this happened! We had an issue with the credit card while being abroad so the payment didn't go through so we try to call but they never answered and suddenly ALL OUR STUFF WERE SOLD. This is when you know businesses in the US become heartless and money oriented to the extreme, without caring about people, just profit. We will take further actions on this. Please don't support this business unless you want your things to disappear from the unit.

The customer service from the office manager, Shalonda . Very friendly, professional & nice personality. Upon emptying my unit & closing my account 7 months later , I found the website was very helpful when there wasn’t anyone in office to answer the phone.

The staff is friendly. Prices are good for the area.

Friendly customer service

The agent was very helpful with the move in process. I am very pleased. Many thanks.

Shalonda was terrific! She made the whole rental experience seamless . You could tell she really knew her job well and was able to answer all my questions with no problem. The office and the storage units are clean and very well maintained. An overall good experience from start to finish.

Good rate, security and very clean.

Awesome service and knowledge!

Nickie was awesome!!! Super friendly and professional! Super explanatory and helpful!

The person in the office was very professional

too much going up on pricing

6 month rate increase without notification or preemptive notification when securing the unit. I have spoken to other renters and this seems to be their business model. I moved to another facility for the remainder of my storage needs (7 months) because of their deceptive business practice. Their is no loyalty to customers, just to profit. I spoke with management staff who was very friendly, but no loyalty to current customers while still offering first month free to new customers. My reward was a scheduled, non disclosed rate increase. In the future I will only not recommend your company, I will go out of my way to push business to other facilities in the area.

Easy to secure a space and front office explained everything over the phone

Effortless! Friendly staff

Very convenient location and easy axcess to the units. Safe and good hours of axcess times. Price goes up alot

Very nice facility and the staff is very helpful

Very good service

With all the covid stuff going on these people sold my shed, I tried to make arrangements, the manager had no heart. Once the shed was set up for auction, I seen the bidding. At the very last minute the shed went from 60 bucks to over 350 in ten minutes. It was obvious it was a set up for me to NOT get the items back. Terrible.

Management and employees at the Romeoville location are amazing. Very positive and helpful.

The manager was a very helpful person I’m so happy I cans came here

Office staff was great and assigned cube was immaculate.

Nick, Very good customer service & polite friendly manner.

Awesome friendly staff. Affordable

Amanda was very friendly with initial setup. Had to make several changes and she was very helpful

The staff was incredibly nice, and very helpful.worked well with me. The unit I had was indoors and was very clean and taken care of.

The staff was helpful and friendly! The storage facility was always clean. My storage unit was easy to access. Thank you!

Quick, convenient and just right size.

made everything like home

Nice and clean storage units

The keypad Ease of access

Clean and friendly

Prices reasonable and storage Locker are Temperature controlled

Your customer service at your store 1149 Frontage rd

I've been a customer with multiple different locations surrounding Romeoville, Woodridge, Bolingbrook. And by far this is the best location. Best staff with questions. A fast sign up and walk in to end of unit... a real pleasure.

It was quick and easy to get set up with the unit

The customer service. The cleanliness of the place. 9.9

What made my experience so good is the friendliness & genuine care that Shalonda & Kenya show if or whenever there is an issue going on that i may have. (I didn't have a lot of issues, but when I did) They took immediate action & also follow up with communication to keep me in the know. Also, it feels nice when going to CubeSmart the up keep, order & cleanliness of the inside/outside atmosphere is always good.

Marcy Wegener was extremely helpful and sweet. It was such a smooth process and she explained everything thoroughly and got me everything I needed. Thank you Marcy.

The Romeoville location was amazing. The General Manager was awesome. She was a big help when water came in my unit and assisted with getting me moved right away. She is an asset!

easy to reserve. manager was responsive. storage ready as promised. easy access to storage and generous hours of operation. place is always clean.

good service. efficient people

Great customer service

Very professional and also practicing a very safe socializing distance. Would highly recommend this place.Great attitude.

I’ve had some of my things stored at this location since they opened 4 years ago. Each and every time I interact with an employee there, I’m amazed with their friendliness, helpfulness and professionalism. They have been responsive with questions over email, as well. It is not often that you find this level of service. Thank you!

Kenya was very welcoming patient explained everything to me personable and the location was clean

Ease access, good communication. Hours off service is good for me...

Customer service was fantastic and the facility is very clean and well taken care of!!

Great customer service and the lady was very friendly and helpful

I really liked the place!! they got me i n their web page because of the price! the lady in front desk was a nice person! the reason of my 3 starts its because the force you to pay 12 buck for an insurance with out option to say NO!! i reserve my storage and i was willing to pay the 24 bucks fee for paper office but what I was not expecting it was the 12 buck of insurance!! they should to show that on their web page!! so when you pick your storage and see the cost you have to add $12 for an insurance so just keep that in mind, and no option to say no!!

It was very smooth to get a unit and the worker saw me while cleaning the grounds and knew exactly who I was when I spoke to her. Very good customer service. If I ever need another unit, I’ll reach out to them first.

Kenya was very helpful. She answered all my question and the unit was very clean.

I came in for prices and met Shalonda and Kenya. They made me feel so welcomed as soon as I entered. Even though I didn't rent at this time, I told them I would definitely come back when ready. The facility was very clean and while I being shown a unit Shalonda picked up paper that was flying because of the wind. There needs to be more friendly people in the world like Kenya and Shalonda!!

Great place, good on pricing. Though the units aren't wiped or swept. Mice and bugs here aswell. But havent had any damage to my items.

I was so impressed her name was Kenya Hubbart On Frontage Rd. She was so kind she explained all of my options according to what I needed. I was so pleased she has a great personality you want to tell other people about your experience and I did. My play Daughter told me about CubeSmart she told me to go online and reserve a 5x10 she checked and saw one available near me. The next morning Kenya called me regarding my reservation I told her I will be their within the hr. You need more customer service like her you don’t see it often and I had to let her know I appreciate you. Sincerely Mrs Jones

Kenya was very nice and friendly. The storage unit is so clean and free of debris. I even was able to use the restroom which was also very very clean and smelled very pleasant. The office was so neat and warm as well.

Great service the employees are so helpful

Very friendly!

Great low storage rentals

25% off good deal

The experience renting a unit was perfect. Great service!

Great customer service!!!

The lady who checked me in was super nice very friendly. Got me in and out really quick and easy

Perfectly easy to reserve online and the sign up process was fast and simple. The ladies in the office explained everything I need to know. The facility is clean and appears safe. Getting in and out to move my items was a breeze!! Definitely world recommend this to others :-)

Shalonda was super and so very helpful. We had a great experience.

Very helpful. Negotiable. Nice and understanding. Place is very clean.

Bill was professional and accomdating. Great place for storage!

Bill was a great help. Thank you

Bill provided excellent and fast service. Very professional during the visit and helpful when filling out the necessary paperwork. His help made the entire experience that much easier.

It was really a pleasure to know Char, always so friendly, and always with a smile. I will miss the little visits we had each time that I went there. A great place to store your items. I would recommend this storage facility to anyone.

Friendly and efficient staff. Check in was easy and the facility is well maintained!

I can't tell you enough how awesome Bill is. I came in and had questions and Bill gave me the answers I needed. He was very nice and helpful . I'd love to see more people like Bill around his spirit was just so happy and lifting . I felt great when I left !! Thanks Bill stay awesome !

It was the first time, I rented a storage unit and Bill made it so easy, he was extremely helpful! I would highly recommend cubesmart and friendly Bill.

My family loves this place. We've had multiple units here for short and long term storage and we're never disappointed. The indoor units we use are spacious, affordable, clean, and climate controlled. All of the staff we've done business with over the years are amazing as well. If you're looking for storage, definitely rent it here.

The staff is very helpful.

Shar was the best over in Romeoville il Bill also thanks a whole lot I really needed that help.

Great customer service.

Char was amazing, super nice and helpful. The property is very clean. Highly recommend.

The management and even the maintenance crew are an asset to this company. I'd give all them raises immediately. Especially Char the manager: an exemplary employee needing a bonus! If you are in need of a storage facility, this is the place!

Char gave me great customer service, I enjoyed doing business with her.

HAD A STORAGE UNIT HERE YEARS AGO, AND UP UNTIL A COUPLE YEARS AGO , I DIDNT NEED ONE, WHEN I LOST MY HOUSE I HAD TO FIND A PLACE TO STORE 22 YEARS OF MEMORIES, I LOOKED ALL OVER AND MET WITH MANY PLACES, WHEN I MET WITH CHAR STUART FROM THE ROMEOVILLE CUBESMART LOCATION, I FELT LIKE I HAD A HOME FOR MY STUFF, WAS AND STILL IS A PLEASURE WITH ALL THE WAYS SHE HANDLES THE STORAGE UNITS. I NEEDED ANOTHER ONE TODAY TO HELP MY SISTER MOVE UP FROM FLORIDA , SHE MADE IT VERY EASY TO SET IT UP FOR HER,,,, CHAR HAS BEEN A BIG REASON I REFER ANYONE THAT WOULD NEED A STORAGE UNIT ..

Char and the management team here are excellent.

Great prices but their advertising is deceptive. I reserved a unit through another website that promised 1/2 off the first month and a 10% discount. When CubeSmart called back to confirm the reservation, I was told the promotion did not exist and that I was wrong. I then advised the representative that I had a printout of the promotion on my reservation page. I was then told that the promotion was based on availability and could change at any time and further, that the promotion was not available to any future customers. I was told to bring in the paper showing the reservation and promotion and that it would be taken care of. Being the skeptic that I am, I then went directly to CubeSmart's website and found the same promotion I just mentioned was still available to anyone. I'm not thrilled with the miscommunication. I am hopeful that the rest of the rental experience will be as positive as everyone else says.

The responsiveness of staff at this site and availability of the CS 800 personnel makes booking a space at this Romeoville site very easy. The space is clean and all easily accessible. We are very pleased with our experience so far and highly rec!

This facility is great! Clean, Organized and best prices around. The ladies in the office were friendly and well informed. Char walked me through everything and from start to finish, including walking to check out units and all paperwork was around 30 minutes! Char is very knowledgeable and explains everything in detail. I would recommend this facility to anyone needing storage.

Very nice.! So helpful!!! Char Stuart is awesome!

Friendly and very helpful.

Char was so helpful,I was under pressure trying to get a unit and she took her time to help me.

Had our stuff here for awhile. No issues.

Very accomodating and courtious

Price and management staff is wonderful. Like the location because it's close by the place I'm moving to.

Just want to say this place has the best customer service reps ever Michael and char. I was in such a time crunch to get my property moved out and they even stayed open for me an extra 15+minutes. They not only saved me a ton of money on the storage fee. They also saved me on paying an extra day on my trailer rental, gas, etc..Their patients and information about their policies was immaculant. Im so glad that people like them still exist in this world. Thanks again

Do not rent a storage unit here.....the person in charge is not around when you need him and when I was sent here to pick up a Reserved U-Haul Cargo Van, he says he promised it to another person who did not have a reservation.( He claims he did not upload the reservation). I said this is bad business practice and he would lose a lot of customers this way especially the ones that know a lot of people like myself.

Went three times to rent out a space and nobody was working. Left a note and message and no return phone call. I do not know if they are in business. Henry Bublinski

do not ever drop your uhaul truck here. i dont even think anyone works here or they might be showing up and then leaving for breaks. i dropped off the truck at 11:30 and it seems they were on break since 10 as that is when i called them a few times to get directions. when i got there they had a sign that they will be back at 1:30. next day i see a charge for an extra day because i returned the truck at 3:30. these guys are liars. It was good that uhaul understood and refunded the money. They probably also know what A1 storage workers are not competent. change locations if you are dropping your uhaul truck here.