Facilities were clean and having a dolly there to use was very helpful.

Johnnye was very helpful and made the process very smooth. Respectful prices and clean storage spaces. I would hundred percent recommend the Lanham MD location to anyone looking for some extra storage! Peace.

First time getting a unit so far, everything has gone along smoothly.

Not only was Johnnye helpful, but she is an impeccable manager of the property on Annapolis Rd. What seems to be impacting the facility is lack of adequate staffing. I am more than sure Johnnye would run an even more efficient operation with adequate staffing. Thanks for everything, Johnnye!

Me experience with Cube Storage wonderful,thanks to Johnny bright personality and her professionalism....I will definitely recommend family and friends

Johnnye, was amazing and her customer service was top notch. Thanks for making me feel welcomed and valued.

Johnye was awesome. I told her I was a visual person; she didn't hesitate to take me to the chart and show me what my storage would look like. Then she showed me the difference of two feet. I felt like I chose the right storage location even though the Cube was not supposed to be my first stop. Thanks Johnnye for your assistance.

The process of renting a unit was pleasant and quick. The facility was clean and well kept.

Johnnye was absolutely amazing! She displayed the most dedicated customer service with the utmost professionalism and dedication. She explained everything thoroughly, extremely helpful and was so polite and thoughtful! Johnnye, thank you from the bottom of my heart for being so amazing!!! 5/5 stars!!

(Translated by Google) excellent very good service and security (Original) excelente muy buen servicio y seguridad

Johnnye at cube Lanham in MLK was amazing very helpful, and professional and she explained the process very well, rates are cheap and units and property is clean and 24Hrs surveillance

Terrible customer service. Just terrible!

Mrs. Johnnye has been thorough and provided the best customer care support from the day I moved into the storage unit, September, 2020 to the day I moved out of the storage unit October, 2023. I could not have asked for a better Manager to engage with and handle all of my billing needs too.

Johnnye Was SUPER helpful setting me up for my reserved storage unit. She had me set up and ready to go in no time and answered all my questions thoroughly. Her spirit is unlike any other. A great person all around. If you’re lucky enough, she may even give you a song recommendation. “Parachute” by Chris Stapleton is now a favorite of mine!

Clean & tidy unit. Shantel gave excellent assistance with the rental process

Chantel was awsome with helping me find the right storage space that was perfect for me. i also love her customer service skills i really appreciate her service. Thank you.

My experience was more than exceptional it was smooth from the first gentle man my wife and I spoke with on the phone he was patient very knowledgeable and it was a very warm experience I don’t remember his name however Johnnye quickly extended to us that she would definitely make him aware of his great customer service.And I also want to share that her customer service was none the less ,I will recommend should someone ask very knowledgeable staff and friendly and sweet.

Johnnye, who helped me get moved in here after I registered online, was absolutely the best! From calling to welcome me, walking me through check-in, and patiently answering all of my questions, I couldn’t have asked for better customer service. Top notch! Clean facility, convenient location, and immediate move-in. Everything I needed.

The manager is not only knowledgeable but also very helpful.

When I spoke with Johnnie on the phone she was so helpful. She supplied information about the facility and she explained everything very nicely. It's because of her I chose this facility

Johnnye is amazing. Her customer service was well received. I would definitely give her a raise.

I have the best experience when Johnny is in here working she works with everybody she is the greatest y'all should give her a raise

Peace, I Like to Thank Johnye for assisting me and our family with first being so understanding and supportive. Johnye is very professional and was a Big help making a decision on our unit . CubeSmart , she is a 10 out of 10 and we appreciate her patience . Stay Blessed ??

Price goes up yrly which I didn’t expect not ok happy with. And rodent droppings found in unit . Spoke to manager and they have been working on that. Store manager very nice and informative!

CHIK-FIL-A CUSTOMER SERVICE AT CUBESMART!! I've been looking for a storage facility for a week now, cleanliness, customer service, and smell is vital in my search. I came in with my list of questions, I met Johnny and she took on a tour of the facility like it was a tour of her house. I was impressed with the cleanliness of the facility, she smiled and spoke to everyone that we encountered during the walkthrough, very patient and knowledgeable about the transition, very patient with my thousand questions ?? and was a great listener. I was indecisive with which facility I was going to use, but her superior customer service convinced me that this is where I need to be. If you're looking for a storage facility that looked good, smelled good, and a management that is attentive to your needs, Johnny at Cubesmart is where you need to be.

Great size also thanks Johnnye for your help enjoy

Great customer service from Mrs Johnnye. She was perfect from beginning to end with the process I recommend anyone needing storage to come to this cube smart....

Johnnye was the best! She has very helpful both times. She even saw me 30 min after there were closed.

I really do appreciate Johnnye’s service and kindness. It really is genuine and I recommend her truly.

Johnnye is always so pleasant and helpful anytime I need assistance.

Johnnye was very kind, accommodating, and helpful, she went above and beyond to help us locate our storage. Thank you!!!

Johnnye was AMAZING!!! She answered any questions we had, carefully explained the entire process, walked us to our unit and offered her assistance in any way possible. She is an example of what OUTSTANDING CUSTOMER SERVICE is supposed to be!!! You can tell that she loves her job and we love her!!!!

Johnnye was amazing! Very well versed and knowledgeable! 10/10!

Good staff(Ms Johnnye), very helpful in aspects

The Johnnye lady is so nice and helpful each time I come to the office. Thank you

Had a great customer service interaction with Johnnye and her staff. It was pleasant accurate and on time. Thanks for all that you do.

Johnnye is the best and we have been using their facilities in Lanham for years and they are always our first choice.

Today I visited CubeSmart. I just to say my experience was amazing due to Johnnye. She was extremely professional, pleasant, polite and understanding of my storage needs. Her customer service is impeccable and I wanted to give her praise. Some people are at a job to do their job and some are there for a paycheck. Johnnye is there to do her job and she is passionate about providing excellent customer service

Good service

When I went into the rental office to confirm my reservation I was greeted by the associate name Shantel and then spoke with Johnnye. They answered all my questions and very friendly. Great customer service provided and would recommend for friends and family.

My experience was great thus far. I was greeted with a smile and with much patience and professionalism. I was apprehensive going into establishment, but came out feeling much easier after my questions and concerns were addressed.

Johnnye was amazing. Got all the information and knowledge I needed about the unit and features.

I had a very great experience with Johnnye at this location. She was very knowledgeable, the facility was very clean and I would definitely do business with this location again.

Everything has been great and meets my every expectation. Johnnye has always been very helpful to me when I come in the office. My only issue is with the unit to the right if me?.. His unit is a mess and looks like he is storing random junk

Johnnye is awesome! She knows who I am before I get in the door! Great customer service!

Wonderful experience each time I come to the office. Johnnye is very friendly and courteous with me every time I come. Thank you, Johnnye

Shantel and Johnnye were great! Had a great experience while looking for the right unit. Thank you !

Johnnye was so very helpful to me and my brother when we came to the office to rent a unit. So glad we chose this location

Excellent service from Johhnye. Thank you for your help. OK. I had to come for another unit and had a great experience the second time as well. Thank you so much

Awesome customer service .great customer support. Thanks johnnye

The facility was always clean and secure and the staff was always professional and pleasant.

Ive been at cubesmart for a few years and the manager Johnnye has always been helpful and knowledgeable in all things on the property. She is always prompt to correct any issues that comes up.

Miss Johnnye is very kind, knowledgeable of her job and very helpful with everything she did.

Great person and very diligent with me.

The store manager, Johnnye, is exceptional! She got me set up quickly and answered all of my questions. She assisted me with everything I needed. Very friendly and knowledgeable.

From the moment I stepped foot inside, I was greeted with warmth and professionalism from Johnnye and Timesha which set the tone for a truly memorable experience. Johnnye was awesome at giving me all the info for my rental.

The staff was very professional and helpful. Would be glad to rent again or recommend to a friend

Johnnye was very helpful! Made setting up my account super easy

Great experience, thanks to Johnnye. Quickly got me where I wanted to be and out with expertise.

It’s always been a pleasure to deal with Johnnye since 2018. She is always respectful and full of patience. I recommend everyone to come to this site. Thanks Johnnye, you are the best!!!

Johnnye is Very nice person, she help me found cube even though it is at à different store.....

My experience with Johnnye was excellent, she assisted me with everything I needed. Very friendly and knowledgeable ??

Johnnye is awesome. Her Customer Services is waooh

Johnny gave us excellent customer service with detail attention to our needs, and it is awesome. I wish to meet her personality anytime I am here.

Timesha has helped me out tremendously.She has potential to move up on this company please take notice..Respectfully Damon Jamal Mobley

Unit was always safe and secure. CLEAN!!!! My storage size was perfect for what I needed. I didn’t like the yearly price height. My unit started off at $79.00 in 2020 and ended 2023 $106.00

Great service extremely professional Johnnye

I had trouble shooting with making a payment but Johnny's self storage 9641 Annapolis Rd, Lanham MD assisted me and payment was successfully processed. She has an outstanding customer service performance.

So grateful & very thankful for Johnnye at your Lanham Location she is an Angel she get a 5 STAR + MORE!!!!!!!!! What would I do without MISS Johnnye. She is my angel. Tha k you so much for all you do.

Excellent Service??johnnye. Thank you

Timesha is wonderful, very helpful and professional.

Mo the it about

The store manager, Johnnye, is exceptional! She went above and beyond, exceed her work hours, to wait while I got stuck in traffic to make a payment. She welcomes me with a great smile and gave me all the assistance that I needed. You guys need more managers. Like her! I wish I could give a 10 STARS!

Great staff and easy access to my unit.

The intake manager, “Jyhannie” I believe is her name, albeit the spelling may not be, was absolutely AMAZING!!! She was VERY professional and efficient while attempting to juggle multiple customers while making everyone feel comfortable. The facility is great but she was phenomenal. She’s a great asset to your company!!

Timesha was great! She got me set up quickly and answered all of my questions. She walked me to all the units I wanted to see and ultimately helped me have a seamless process.

It's clean, but it's difficult to find someone working in the office. They have hidden fees like charge for lock even if you didn't purchase a lock. Not a fair or friendly environment.

Timesha was great, polite with good communication skill.

Johnnye is excellent. Her service in assisting me was great. Glad u chose CubeSmart!

Good storage but they will trick you with a promotion price and then raise the price after some time. My bill was 180 something and then shot up to 230. I'm assuming it was due to me signing up for some kind of promotion. I should have read the fine print so that's my fault but things should just be transparent. I shouldn't have to go so in depth for honesty of prices.

I knew that I was in for an excellent treat the moment I stepped in CubeSmart today. Johnnye provided a tremendous customer service. Jonnye’s patience is really amazing coupled with the fact that she is very resourceful. Overall, I enjoyed my experience at CubeSmart and I will be excited to recommend someone in the future. Courtesy Jonnye.

Timesha was a great help, she has awesome customer service. She showed me around and it’s very clean there, I will definitely be renting with her!

Johnnye was very good. I a a return customer and was very pleased with the service

Jonnye She was very helpful she took time to walk with me the unit and show me the correct way to lock the unit I appreciate people who take the time out to help other people

She's the best you ever will have. JOHNNYE

Thank you Timesha the move in process was wonderful. I’m glad i chose this location

Jonhnye is best

Johnnie in the Lanham, Maryland storage location is a Gem. Very professional, fair and reassuring. Her customer service is 1st rate! My father died a few years ago leaving me with the burden of his storage bill. I don’t know what I would have done without Johnnie during that difficult time. I cried with her and laughed with her. She’s amazing!!!!

Excellent Services and Johnnye was very helpful.

Timesha was very professional I would recommend her to everyone! She was super NICE and HELPFUL I truly appreciate her service today!

I would like to recognize Ms Johnnae at store #5404. Ms Johnnye was very knowledgeable, professional and patient with me. Even when I was getting upset, and ugly, she remained calm and professional. Her customer service is outstanding. She assisted me with the CubeSmart app as well. Very nice lady.

Johnnye, is amazing! Very kind and very helpful. I definitely like the way she’s upfront and honest with the information. Thank you!

I had the pleasure of working with Timesha. She was very professional. Thank you for all your help. Johnnie and Timesha are AWESOME ??

Recently, I received a courtesy call from Johnnye an associate with CubeSmart. She called to inform me of a situation that needed my immediate attention. I responded and she greeted me, explained to me the situation and assisted me the entire time. Her customer service is exemplary and a true reflection of what an associate she do. Kudos to Johnnye.

Timesha was the young lady who help me with my storage unit. She was vary professional, easy to talk to and vary helpful.

Super nice

Awesome customer service. Super polite and patient. Recommend people use this place.

Cube smart is the best. Johnnye is the very best she is topnotch at her job. I luv stioring my belongs with cubesmart.

Cube smart is a very affordable and friendly environment for storage options. The customer service is outstanding I would like to thank Johnnye for her punctual and professional behavior, she’s an asset to the business I look forward to doing business with you all in the future. Thanks again.

My Queen Johnny has always been so pleasant and very patient also very very knowledgeable. Thank for hiring an amazing woman

Jonhnnye is the greatest among the greatest... makes me feel like family! Very great customer service! Thank you so much

I had great experience at cubesmart today. Johnnye and Timesha were extremely helpful and guided me through the entire process. I will definitely recommend them to anyone looking to get a storage unit. Thank you!

Ms. Johnnye & Timesha was very helpful and pleasant. My move and store ran smoothly and the facility is safe, clean and highly secure.

Totally customer service. Timesha and Johnnye are awesome. I sincerely recommend promotions for them!

Johnnye was great to work with. She made this process so easy for me. Thank you

Super clean facility, security at all access points, and courteous and professional staff.

Johnny and Tamisha was very helpful Pleasant keep up the good work and it was nice meeting you all more people should be that polite glad I got to meet you ladies

Friendly and informative. Timesha and Johnnye were very helpful.

Ms Johnny was very helpful with my issue. She was very patient with assisting me with my storage issue. She also let me ventilate about how iam bad day. She helped ease my pain

I had a great experience getting set up with my new unit. The staff Timesha & Ms. Johnnye are wonderful. They went over everything throughly and with detail. I made some new friends.

The manager, because she was so helpful and attentive. She made the rental experience wonderful.

Johnnye was extremely helpful in helping me select the boxes fort storage needs.

The facility was clean and organized, and I felt very safe. Also, Johnnye at the front desk was very helpful and cordial! Thanks for all your help!

The Manger at that location is Wonderful. She is very attentive to the customer needs and wants.. Cubesmart is Blessed to have her.

The sign up and check in process was very simple. Johnnye was exceptional with her knowledge and support. It’s a great place with which to do business.

Johnnye is such an amazing and awesome person every time i encounter her at the CubeSmart site. I always look forward to her and her calls reminding me of my storage and any other updates. This has truly been the best experience!!! I’m totally grateful. Thank you always.

Johnny was very nice and helpful. I enjoyed the time. Best day for me and my business

Very good performance

Ms. Johnny is very knowledgeable, professional and helpful. Very courteous. There are many storage places around but I choose to stay here because Johnnye provides the best service. She is constantly running around making sure the property is nice and clean as well as making the customers happy! Update: again ms johnnye to the rescue. She called me to remind me for my payment so I didn't get a late fee. Thank you so much Ms Johnnye.

The staff at Cube Smart is very kind, patient and will do everything in their power to help you out! Excellent customer service!! So glad to be a customer here!

Great customer service and clean storage

Johnny has great customer service. She didn’t mind assisting me and have a great sense of humor

I was sastified with the explanation of the unit when I got it.

The facility manager in lanham, Johnnie

Johnnye made the process seamless. She was tremendously helpful and offered very helpful suggestions. She was patient and answering my questions.

Johnnye was so great! She assisted me from the time I entered until I departed. She made sure I had everything I needed and made sure my exit went smooth.

Johnnye is excellent with her customer service. She tries very hard to remember every customer and makes me feel welcome every time I enter the office. Every time I come in this office, the service continues to get better. Johnny’s heart is so pure and kind. I really appreciate her.

Good service very professional and efficient. I would definitely recommend this store. Johnnye was awesome

Great experience and personality. I love the interaction and information from Johnnye

Johnny was OUTSTANDING....love her customer service & job knowledge.

User friendly instructions Clean facility and available cart to assist moving items

Amazing Staff, just so everyone knows there's one person running this facility and she for sure runs it well, hallways are always clean, everything is kept very well great place to store!

Mrs Johnnye made my experience awesome. Her hospitality was great durning my time

Johnnie was a ROCK STAR!! as ALWAYS!!!!! They continue to be Fabulous to my family in our trying times.

Thank you Johnnye for being so helpful for the full time we stayed. Thank you again and I appreciate you so much. Johnnye treated us like family, sincerely yours, Pastor Charles and Shirley Johnson

I rented my space over the phone and I went to the office to just get my keys and access codes. When I got there I was welcomed by Johnny and it was one of the best customer service experiences I’ve had in a while. She was friendly, patient and very helpful even though I had plenty of questions. Anytime I go in to pay or get access into the storage she remains consistent with her service. The storage unit was clean and everything was smooth. Thanks again!

Johnnye was great she explained everything to us throughly and made sure we understood everything. She made our experience great!

I went in looking for wardrobe boxes. The young lady, Johnnye was extremely friendly and very knowledgeable.

Good experience with Jonny at cube smart good job well done

I would just like to take time out to recognize your employee Johnnye for her professionalism, kindness and work ethic and most of all her customer service which was superb l would definitely recommend Cube Smart to anyone you can't go wrong with the service that Ms Johnnye presents as a valued employee l only wish that there were more like her in this world!!!!!!! Thank you CubeSmart for this hire definitely!!!!!!!!!

Johnnye was amazing!

I was in desperate need to put my stuff in storage. I literally had an apartments worth of stuff that I was moving out of my landlords house. I needed a big enough space for less than 30 days. Mrs. Johnnye was a God send. When I explained my situation she gave me the first month free and told me to make sure my things were gone before 30 days to avoid paying the expensive storage fee. She was beyond helpful. She went out of her way to be a good person and help me in my time of need. It’s people like her that make me feel comfortable to walk into an establishment without feeling like I’m being judged. The only thing I disliked about my experience was the day I had to remove all of my things out of the storage unit. I was sad to go, but I had to. Even the day I left, she was still nothing short of amazing. I’m really going to miss her genuine spirit. Thank you Mrs. Johnnye for all you’ve done for me and continue to do for other good people such as yourself. Whoever reads this review, I hope you get to meet this amazing woman. She won’t let you down.

I had the pleasure of meeting Johnnye at the Lanham, MD location. She is a wonderful representation of CubeSmart. She is very knowledgeable, patient, friendly, and definitely a people person. She went out of her way to make sure I chose the right sized unit. Thank you Johnnye.

Mrs. Johnnye made this experience seamless. Her professional, pleasant, welcoming demeanor made choosing CubeSmart easy. Her guidance and assistance was top tier. She walked me through the process while graciously showing her extensive knowledge of the products and services that were available. Mrs. Johnnye is the an amazing asset to this store and it’s customers.

Johnnye had excellent customer service. She was very helpful and personable. She took her time and explained our contract to us. She didn’t rush to finish with us just because other customers had entered the facility. Although she was attending to us she was conscientious about greeting the other customers as they entered.

Mrs Johnny’s gave me so much professional care and how to use my storage Every time I came on premises it was clean I felt safe the halls were very nice it just made me feel so comfortable and safe that my personal belongings were there she was always available when I needed her and that was a plus for me I will always recommend this storage facility to everyone I know that needs one I’ve enjoyed my stay here if I needed this facility this is where I would come again Thank you for your service Ms June Ricks

Johnne was very professional with handling my storage unit needs. She was very patient with me and I really appreciate all of her help. The pricing was great for the storage unit of choice.

The process was simple, the staff was kind and helpful, and the facility was well maintained.

I have used several different storage facilities in the past to store my work equipment but Cubesmart is absolutely the best storage facility that I have ever seen. It’s very secure and CLEAN! Mrs. Johnnye is so wonderful! She is so friendly and she quickly helped me resolve a issue with my account. I love her!

Great experience

Great customer service ! Very helpful

Johnny helped me today! Thanks for the professional service.

Johnnye and Andres are the best eber!!!

Johnnye was awesome. She was very patient, polite, and courteous. She went over everything and explained the details of the rental to a tee. I would definitely recommend Cube Smart to friend but only if there dealing with Ms Johnnye.

Johnny was wonderful very professional and attentive very good customer service ??.

Mrs. Johnnye was very knowledgeable, great customer service and friendly. Explained everything in full detail and even offered a better solution to my needs. I will definitely refer my family and friends to this location!!!

Interaction with staff and services rendered allowed for an outstanding experience.

The Lanham, MD facility had mice that damaged my belongings. And also had the nerve to raise my storage fee almost $100 within 1 year's time.

Johnnye was awesome and so patient with me. If I need a storage unit again I am definitely coming back here. She was the best! She really knows how to treat a customer

Johnnye was awesome with hospitality and I would definitely recommend this location to my friends and family

Thank you Johnnye!

Johnnye is amazing! She was very welcoming and knowledgeable. I was sold on her outstanding customer service. I will be moving in this month and I’m sure it will be a great experience.

Amazing customer service and personality. Answered all questions in detail. Made me feel me property will safe and cared for. Johnnye and Andres thanks for everything??

Very pleasant and helpful representative.

I have nothing but great things to say about my experience with Cube Smart, specifically with Ms. Johnnye who is kind, resourceful and very people oriented. She was very helpful when I had an issue with my unit, immediately going into problem solving mode to assist. She's always pleasant. Even though she sees many people on the daily, I'm sure, she remembers me and all of these things combined make me feel safe and comfortable with leaving my items stored here.

The rental agent was extremely knowledgeable, personable and efficient. She made the experience painless.

Johnnye was very professional and personable. She explained everything thoroughly. I highly recommend CubeSmart.

Had a wonderful experience with Johnnye she was the best

How patient and professional Vivian is. She really made me feel welcome. She answered all the questions we had as best she could. Her energy was just over the top positive and I love it.

This was the right place from the facility to the staff! Thank you Johnnye for taking such great care of my mom. Moving is never an easy task but your kindness and professionalism made such a difference!!! Thank you again and again!!!

Ms Johnney made the entire experience pleasant and a breeze. And was positive and enjoyable from from call to lock. Thank you Ms. Johnney

Johnny P was a great person with lots of experience, good customer service as well as being an highly professional.

Employees have bad attitudes and they are never in the office during office hours.

Johnnye was a burst of energy, of professionalism, from as soon as I walked in to the time I left out, she left me with knowing that this is the place where I need to store my life possessions. Thank you so much for everything.

Johnnye Went above And beyond to assist me yesterday A1 customer service!!!

Good experience! Very nice and helpful with costumers.

All good johnnye is awesome and always gives great custimer service!

Great patience and explained so I could understand. Thank you JOHNNYE!

Johnnye, is an extremely positive and helpful team member! She is more than accommodating. She goes above and beyond!

Service is excellent here. You have to come see Johnnye and Vivian. They are a dream team

I’ve had a unit at this location for at least a few years. There is always one calamity or another that causes me to be late with my payment because I’m on a fixed income. Jhonnie, the manager of this location, is always at least willing to hear me out and if there’s a solution that benefits me, she always finds it. Not only that but her demeanor is always pleasant and she never brings any outside issues to her job. Unfortunately, my time here is about to come to an end, and I’ll definitely be a little better off for not having to pay this monthly bill, but I have to say, I will miss coming over here to pay my bill. Since I’ve met Jhonnie, that’s been the way I pay my storage bill, even though it’s out of the way for me. But I always feel better after spending those few minutes in her presence. In short, she’s one of those special people and I, for one, will miss her.

Johnny’s was very helpful thank you!!!!

Great customer service in person and in the phone. Goes above and beyond. Thanks Johnnye

The service at the Lanham location is always pleasant. We love Johnnye she is the best.

Johnnye is awesome! She came in in her day off to cut my lock for me :) thank you so much for your help.

I had a very pleasant experience.

Johnnye was extremely positive, patient, and helpful! As soon as I walked through the door her energy immediately changed my spirit. She was more than accommodating. She went above and beyond!

The experience was Excellent!

Great affordability and the building was always clean and secure. But I would suggest longer access hours.

I hate to give a low review but it’s based on the price increase only. I had two price increases within 18 months. My price increased by $5 at first and then I received notification that it would be an additional $20 increase per month and that to me was unacceptable. The facility itself is clean and in a very safe location. The staff was always professional and courteous.

So far so good! Johnnye, the Store Manager was awesome and answered all of my concerns and made me feel ready to store my valuables here

The Mgr Johnnye was very polite, very professional and very helpful. Best experience I have ever had a public storage in the past 20 yrs. I would recommend this location without hesitation.

Everything was great but the prices are very high.

Staff is great, clean and the price is right

I really like the location its great service.

Johnnye is AMAZING!!! This is my second time renting storage here, and I’ve been incredibly satisfied. The facility is very very clean, and organized. The rates are far less than any other storage spaces in the area, and you get way more for your money. Very easy process, controlled access, comes with some supplies. Johnnye was incredibly kind and helpful! She is very knowledgeable about everything took the time to explain everything I had questions about, she showed me the units, prior to me renting so I could physically see what I needed to buy. She worked very hard to ensure I was satisfied; she also helped my friend obtain her space at a great rate! Very very pleased with my experience here!!!

This was my first time ever renting a storage unit and so far I’m having a great experience thanks to Johnnye! She’s super friendly, funny and kind and put things in perspective for me so that i wouldn’t feel anxious about using a storage facility. She’s truly a shining star!

Johnnye was great, very nice and great customer service

Johnnye is super! Very helpful. knowledgeable, and courteous.

Just move here for the military and needed short term storage until apartment became available. Johnnye, location manager, was extremely friendly and helpful. She understood exactly what I needed.

The professional and courteous actions of Johnnye (General Mgr) shouldn't go unrecognized. On numerous occasion she has gone above and beyond to assist her customers. Hopefully, she will remain a permanent figure within the company and at the location for many years to come.

He nice service. Very clean place.

Happy mothers day

Neat environment, courteous staff but not customer friendly.

They still have not fixed the outside and inside lights where my storage is located... after X amount of months possibly year or more. But do I get a discount for them not keeping up with service. NO SHOULD BE MARKED AS 0 STARS NOW New update: This place is no good. To make matters worst. They have locked the bathrooms once again. They claim it’s because some people misuse it. How can you misuse a bathroom when all I’ve seen in there is a mess of paper (from trashcan) and dirty floor (water). This is normal bathroom activity. If you don’t like cleaning the bathroom find another job. But the restroom should be available for your paying customers that specifically went from storage place to storage place to find and make sure it provided a restroom when needed. They also said they keep it open during office hours. Which is a lie because I’ve tried using during that time and it was locked. They have to have it available during gate hours because I am a lady and stay there working from my storage (loading and unloading for my deliveries) sometimes for hours at times and have my daughters with me sometimes too. We can’t just stop and drive off to use a restroom elsewhere. I’m working with heavy duty items and can’t just stop every second someone needs the restroom to drive off and use it 5min away. This has been a VERY bad experience and I have rented a storage place from cubesmart (other location) before NEVER did I have ANY issues

I went to CubeSmart storage today, and had an incredible experience with staff member, Johnnye. she was extremely helpful and was truly involved.

My experience at the Lanham CubeSmart with staff member Johnnye, was an amazing experience. She was helpful, and guided and directed me through the whole rental process. She was very helpful, and answered all my questions, even the ones I didn't ask for. She was involved, and checked in on me constantly,she was very professional and caring, you can tell she really likes her job. I normally don't write reviews, but my experience here was just so incredible.

Johnnye helped me ,she is very helpful and professional at what she does.

great friendly place and highly accommodating to all kinds of clientele. Very professional and knowledgeable

Johnny was very patient and was able to get me in the perfect unit for my needs

People keep blocking my storage unit ??

THE EXPERIENCE IS ALWAYS. A GOOD ONE, JOHNNYE IS AN EXCELLENT MANAGER AND PROVIDE GREAT SERVICES.

Facility very clean and secure. Recommend using this facility for your storage needs.

I needed a storage facility and started shopping around in the Greenbelt area. Visited 3 storage facilities on 450 East/West Highway. I was unimpressed until I went to Cube Smart off of 450. Its an impressive looking place asthectically. I met staff member Johnny. I inquired about sizes of storage areas and pricing. I was impressed comparatively speaking. Johnny was knowledgeable,, professional, courteous and extremely, helpful. Johnny anticipated questions which is helpful to customers. It is staff like Johnny that take the edge off the moving experience. 5 stars to you Johnny.

Johnnye is a super customer care representative, always helpful and smiling when she greets you all the time.

Johnnye and Audrey at the front desk was very nice and gave us tarps for our funiture when it was rain. Great customer service

Audrey was courteous and helpful. She was very informative of the policies and procedures. I definitely got the satisfaction needed to make my move. I highly recommend this location. Whenever I need to use one of these facilities. I always pick Cube Smart.

We kept this storage unit for years and had no issues with the company. Friendly and professional staff, especially Johnnye, GM.

Johnnye is a very pleasant lady and always willing to help and answer any questions you may have. I always leave feeling appreciated as a customer.

Johnnie is a great customer service person very pleasant and she is very professional.

The customer service was outstanding! I absolutely loved working with the general manager Johnnye. She was very helpful in helping me decide on a unit that met all my needs at an affordable price. I highly recommend this CubeSmart facility! Bravo!

Johnnye P in Lanham branch of Cubesmart is a great person with warmth personality. Highly skilled & skillful with professionalism and reliability ! She is the best !! Highly recommended !!! Dan

I have been a paying customer, who have came across a few rough times .... I have come to know the General Manager ( Johnny...) She has seen me cry, and wipe my tears several times for fear of losing my belongings.......I thank God for the Angel she is........Always willing to go that extra mile in customer service........Thank you Jonny....They need to hire more like you.......

The general manager Johnnye was verbal helpful and professional. The best in the business.

Johnnye is the best.. She helped me find a storage unit and made it easy for me to choose

Johnnye has always given me the greatest experience when I come into my cubesmart lanham md.... Best thing that happened to me. Since I began my storage journey with cubesmart, she has made life so easy for me

Misa Johnnye has always been very helpful and professional. She is my go to here at Cubesmart.

Good enjoy her services johnnye

Best service provided today by Johnnye.

My experience with cube smart was exceptional the environment was very welcoming speaking with Johnnye and her customer is by far the best I’ve come across a storage facility and she will continue to receive my business with her positive energy and wonderful attitude.!!!

Such a pleasant and smooth experience. The staff is so professional and pleasant and facility is extremely clean and well maintained. I am so happy that I chose CubeSmart and this location!

Poor lighting where my unit is located. Still not fixed after numerous complaints.

Very helpful very patient young lady Johnnye

I am more than pleased with cubeSmart in Lanham. The service is wonderful, the staff is patient and very knowledgeable. They go above and beyond for the customer.

The service here is fantastic. Ms. Johnnye is the best!

Standard storage unit.

I have been here for a year and Johnnye has been more than helpful and courteous to me in all situations even when nobody is in the office or the office is closed she comes within minutes. I like getting calls ahead of time to let me know when my bill is due and that helps me avoid late fees. I recommend for anyone to use this facility for their storage needs. The customer service is exceptionally great.

Service with a smile and very pleasant and professional. Thanks Johnnye

I am very pleased with this facility. Johnny is a customer service representative, and when I tell you she’s FANTASTIC, you need to believe it! I took her advice on an unit, and saved myself a couple of hundred dollars. Johnny showed me how I was under utilizing my unit. She’s awesome. She’s also very pleasant and friendly. The building is always clean. If you need to store any items, this spot should be your first choice. Johnny is the best!!!! The rest of the crew are professional and friendly as well. But Johnny went the extra mile and as a result,,, I am a lifetime customer. Keep up the good work!!!!

This storage is new all I saw was clean..and safe ..car been park no one bothered...video camera and very nice staff..I remember that they checked on you quickly

Johnnye was wonderful to work with, she made the process quick and easy. The property is very clean and well maintained which was important.

Professional staff. Clean storage facilities that are well lit and feel safe. No water or any other damage. Just a very good storage experience.

Great place

Great new facility with clean space and good security but the customer service makes this place the worse in service of storage facilities I visited around the area. Even some older storage facilities around had better service. The property manager at this Lanham location has very poor customer relations skills which gets worse with their temper tantrums. They seem threatening towards customers and tend to focus on how strict they are with timelines. I was told by the property manager an appointment is needed for any visit to the office space due to COVID social distancing guidelines, however she stressed out that you can walk in at anytime to make a payment as if COVID differentiates someone making a payment from the person making an appointment. I also find it strange that they advertise a moving truck at their property but it’s never available due to one reason or another no matter how early you come in to book one. Think am kidding, show up as early as possible to try to book the moving truck and hear the next manufactured excuse they may give you. Bottom line, this particular property will probably attract more customers if their customer service could improve and if the current management is made to understand they are serving the people who rent at their storage space and not the other way round. I find it strange they had such a poor customer service (especially the rudeness towards customers) giving they are like 5 options of storage facilities close by that makes you feel welcomed with excellent customer service and property managers willing to cater for your needs. I hope the district manager makes an effort to raise the service capabilities at this location as he committed to cooperate that he will.

Everything is Good

Very good customer service. The place is neat and clean. Love it

A round of applause to Johnnie! I chose this storage Unit location simply based on the positive reviews I saw about her customer service and overall experience. I was not disappointed at all, she insured that all my concerns and needs were met and made the experience smother then what I thought it would be. I'm only a month in, but if anything changes I will be updating my review .

I want to my storage to go see to organize my stuff and everything Looked busted there was mice dropping everywhere on my kids stuff it’s was so bad and they won’t do nothing to help even destroy all my stuff Insurance won’t even cover for that storage Horrible

The management was very good and the storage is c the management is very good I will come back another timelean and safe

Awesome awesome customer 1st service They make you feel like family and they have decent prices

Johnny in the office was friendly and helpful. I found my unit clean, and it was easy to move my possessions into it, especially because carts were right at the entrance of the building. However, there is one thing I am very unhappy about. I had asked about what kind of lock I could use on the locker and was not told that I could use a Master lock, which I own. The style lock I could use was described and available when I completed my contract online. When I arrived at the site and found Master locks on some units, I asked to return the lock I had purchased online and was told that I couldn't. I really want to return the lock and get a refund for it.