Needed a rental same day. Looked online because of the time I needed it. Spoke to a representative through a chat window on the website, and within 10 minutes I was reserved. Followed the email prompts for payment and agreement, and after a 28 minute drive I was able to store my belongings same day! Awesome service, great customer service and price!

Raise prices to much and creepy people live in there.

The storage space was good quality but the rate increase wasn't worth it.

the convenience of ordering my unit right online at the comfort of my home. with life being so hectic and time so limited its comforting to know that I can reserve my unit with no hassle and comfort of knowing I wont lose my possessions.

I needed a unit on short notice and Beth ensured that I had a smooth acquisition. Clean facility. Very satisfied. Thanks Beth!

The unit was very accessible, very clean. The staff were very personable and helpful.

The person I talked to was very kind and very helpful. And it was an easy process

Friendly workers. Easy to access and easy to find your unit.

We have rented space during winter for the last three years. Space is always clean. Renting is an easy, quick event.

The units are amazing. Security is fantastic as you even need a code to use the elevator!

The person who helped me was honest and nice to deal with even though I got there really late they still helped me complete the process.

Both clerks rock in Gardner

Beth was great! Super easy to sign up, clean facility, climate controlled, secure… reasonably priced, for now….

When I arrived I was met by Beth (amazing) very friendly. Informed me if everything made me feel comfortable. When finished I was at my vehicle unloading and Beth came and gave me a cup of water due to being so warm out.

Loved the 5 x 15 cube. It was recommended by a sales rep. It was a perfect size of what I needed. The office staff were very friendly and they made the in and out process great. I would highly recommend it.

There was someone there to help me consolidate my storage unit, the price was right, it was a quick transaction, they showed me the new, smaller unit.

For the past 5 years we have used the Gardner CubeSmart to store a car or small trailer when we travel. We chose them initially for the convenience (5 minutes from the relatives we visit) and the pricing (best deal around!). The best part has been the friendly, efficient office staff, always easily accommodating our last minute changes or special requests. We’re sure our vehicles are safe and secure with these folks. Thanks, CubeSmart Peeps! Highly recommend!

Environment safe and easy to access.

Your employee BJ was very kind and considering. I am an older lady. She kept checking on me while I was emptying my unit and even brought me water.

Convenient elevator to the storage everything stayed safe in climate controlled conditions

Facility is huge, and there are plenty of options for storage unit sizes. Easy in and out with personal security code to get in door and need a code for elevator. Can park two vehicles right at the door and plenty of parking. Many carts are available, and there are bathrooms. Plenty of security cameras and motion-sensing lighting. Temperature is nice and mild and temperature controlled, no need to worry about huge fluctuations with your valuables. Staff is fast, knowledgeable, and very helpful.

The office staff were super helpful!

This location is amazing! The staff are super sweet and always so kind.

I'm no longer paying well over $300 for a 10x15 storage unit. Rate increase again went from $289 to $339 per month! Nope, ain't going to happen!

Clean, convenient, helpful staff.

They have been extremely helpful, kind and friendly. The unit's and the property are very clean, and easy to get to, I am very pleased with everything so far ??

Excellent service and personal. Clean units

Rented units twice. Great staff. Clean facility

Nice place, People and service.

Clean, secure and efficient. Store manager Liz is great. Very pleasant and great response time.

Very big facility with plenty of space to rent with a large variety of sizes at really good prices. We worked with Liz who was knowledgeable and very professional, excellent to work with.

Other than the price going up LOL I adore this place. The office manager is compliant whenever I needed help. Did I say I adore this place? LOL

I recently started renting space to relocate my storage units of 5 years closer to my new residence. The process was easy and pricing was competitive . For my needs I required something closer to the outside and the attendant gave me a tour around the facility. I noticed the high level of cleanliness while looking for a unit. The staff was very friendly and accommodating.

Great elevator access, there's a lot of units so locating yours may be a challenge at first depending where it is in the building, especially when coordinating a move with heavy furniture. They do provide carts which are a great help! A bit pricy for some units, but it's climate controlled and staffed so that's understandable

Extremely affordable, and that fact that it's climate controlled.

Liz was so helpful! Loved her! Place is warm & clean.... Happy storing!!!

Liz was very helpful, give her a big bonus for running the place herself ??

Everything was easy to do online as well as great customer service in the office.

I wasn't inundated with phone calls treated well

When I got there they didn't have the unit I needed so they offered me a bigger unit at the same price. Then six seven months later my rent is triple with no warning when I went to resolve this I had to argue and make a scene on my insistency that I was not paying more than my regular monthly payment. Then I offered them to give me the unit I originally wanted for the same price and they wouldn't even do that they wanted to charge me $8.00 more per month than what I was paying for the "FREE" upgraded unit. In the end I told them I was paying my regular monthly bill and I would have it out by the end of the month and go somewhere else, and they let me walk. Also be ready to buy insurance for your unit before you move in that they don't tell you about until you get there, and is something that they sell as an option; but yet is "REQUIRED" to rent a unit from them?

Everyone in office was very nice especially Liz Manager The storage was under Paul Lozada

Manager was pleasant and very helpful. Indeed, all of the other customers I saw there we very friendly as well.

Liz was awesome! Very helpful and courteous. U will be in good hands w Cube Smart.

Clean, safe, good price point, friendly knowledgeable staff. Great experience.

The assistance from the CubeSmart team and ease of access to my CubeSmart storage unit. I really enjoyed having my storage unit environmental and climate controled

Liz . R was a great help, she showed me around and made sure that I had everything I needed for my unit... thank you

Tent three spaces to park cars is a locked facility very polite and respectful Liz Richard handled my issues today easily

Liz helped us easily navigate the process of getting a new storage unit. She showed us two sizes and helped us choose the best fit for our needs. Liz was very helpful and kind.

Rented a storage unit at the Gardner facility and was very pleased with the service and condition of the building. Liz was awesome! I appreciated the great customer service, especially during a stressful move. They made things easier... thank you Liz and CubeSmart!!

Great employees very helpful and friendly

The entire space is temperature controlled, there are no issue withs mice or other animals, and the security is phenomenal

They are the only place around my area with large storage.

The GM Liz helped me set up my new reservation. She was fantastic and answered all of my questions knowledgeably. Great experience.

Liz was so nice and l will Highly recommend this place to anyone. The place is treacherous and tidy as well.

Put your stuff

how well organized they are

Your facility served our needs for the time we needed it. We did not have any issues or problems during our stay and the staff was very helpful when we did have questions.

Corey was so helpful, understanding, friendly and professional. He helped us find the right size unit. Was cordial about having to change storage units as we realized we had more "stuff" than originally thought. Liz was helpful at first. But as it took days to move our 4 bedroom home and full garage used as storage. She wasn't as friendly. Corey remained friendly and helpful to the end. I am so thankful for Corey's help during a very difficult time as we were displaced from our home.

Easy check in process. Ample storage units.

Pricey

It is good please to kip extra stuff in seif place and do not worry ,and nice friendly customers service is.

Easy reservation online Easy check in/payment process Clean facility Good hours Corey was working for staff in at gardner ma location..he was very knowledgeable, friendly, quick, and showed us around…answered all of our questions…very professional, down to earth and kind

It was easy. Liz was very friendly and professional. Place looked clean. Easy to get to my storage unit. Thanks

Very good and quick service. Educate and professional services with experience and knowledge!

Very helpful, and very easy to work with. Also, they have great trolly/carts

This place is amazing and the manager of the leominster location is super nice. It's clean, well maintained, and the prices for the units and the insurance for them are priced pretty low too. Highly reccomend, moving is hard but this makes it easier.

Clean place, not enough carts

When I visited Cubesmart I was helped by a gentleman named Corey. He was very polite, and showed me the storage room to make sure it was what I wanted before I completed any paperwork. The facility is very clean, and secure, and the staff friendly, and helpful. I would definitely recommend.

Surprisingly big place with nice units

Everything was so easy to do over the website I got exactly what I needed an when they call to see if you have any questions there very professional on answering every thing I couldn't be happier with the customer service

Very good customer service

clean facility, pleasant and helpful staff

Very clean facility with ample parking! Super friendly and professional staff! Efficient registration and move in process. Convenient mobile app!! This is my second rental & I will Always use this facility if I need storage space!!

It was like staff helped out a lot and was very courteous and helpful. Made this experience less stressed and easier.

The facility was always so clean and well kept. The managers were so helpful.

Indoor.. easy access.. pleasant employees

I am moving out of the cube because they keep going up on my unit.

Very quick response and attention to my issue

Perfect place to leave a generator powering a deep freezer and forget about it for years.. or anything else you want to stow away until things cool down

Corey was awesome he is an asset to you business. He explained everything and showed us various options. Extremely pleasant and helpful. I would highly recommend your facility just based on him alone.

Cube smart really feels like a real safe place and environment to have an store your personal and valuables. You get a lock and personal entry code personalized just for your security. They have security 24/7 and very reasonable prices. Don't believe me, then give it a try. Thank you CubeSmart.

Clean building and units, quick sign-up, unit exactly as advertised. Climate controlled, great for storing instruments and other climate-sensitive belongings. Recommend Cubesmart Gardner for anyone in need of storage.

The staff was wonderful and the place was clean and easy to rent

Climate controlled. Easy access

Awesome place I would go back if I ever need it again.

The front counter associates we very pleasant and helpful and able to resolve any questions I had

People renting places were accommodate to find a cube to me, being disabled

Convenient storage and payment also friendly costumer service

Convince, price and access!

Customer service was excellent! Over the phone or in person.

Very helpful staff and very clean. Easy to get there and into the storage area.

Clean and secure. Easy to register online or through the app.

The hours are not correct

Nothing but great service and a good price. Samantha Barr has become a friend and has taken very good care of us for several years. I will miss her as she moves up in the Company.

Very business like and efficient. Storage locker was convenient to use, clean and well-lit. The people at the front desk were friendly and efficient.

Very friendly employees

Access to the unit was secure, easy and always clean

Clean facility, excellent customer service team!

Cheap storage.very cortious.nice to talk to

Very clean, customer service was outstanding had a problem with our door to unit the woman in office came right out to help. The whole process of opening the storage rental was very easy, the guy that helped us was very knowledgeable. Definitely recommend this facility.

Facility is clean and well lit. Staff is friendly. Storage units are well designed.

Great staff and clean.

Very clean and very comfortable with their security with my personal belongings their

Very clean facilities, easy access whenever i wanted or needed.

The person working the front was super sweet and knowledgeable and wanted to make sure we were happy which we definitely were!

The cost and good costumer service.

Your employee was very friendly and knowledgeable. My storage unit was perfect for my belongings. I hope it will be good from here on out. Thank you!

Satisfied Staff Was Excellent!

Everything!!!! Customer service was always wonderful!!

Fast, respectful service. Clean unit and facility

I personally Loved the facility! The employee's were great and handled my particular situation with professionalism and absolute respect. I would recommend this business to all Family members and Friends without hesitation. The walkways were extremely clean and cool so your items would be safe from mold and nature's "pests" . I also appreciated the fact of them having reasonable insurance options. To give this place a 100 is underrated.

CLEAN!Very well maintained????

The service when first renting was wonderful. We rented 2 units; both units very clean and great accessibility. I would definitely rent with CubeSmart again!

I visited the facility on Friday March 27th. The attendant was wonderful It was a complicated visit as my unit was lock due to non payment. He was wonderful pulled all my information up helped me pay the past due amount and never once made me feel worthless or inferior. It went over and above what he needed to do to assist me and set me up for all future payments Thank you again for this wonderful employee.

The woman working was very pleasant and helpful the facilities were sharp looking and very nice !

Samantha is an amazing employee super helpful and a very kind person!??????

Very knowledgeable, patient and I felt comfortable with him. As I have never rented a storage unit prior, he was clear with all charges and did not try to sell me something I didn't need.

Very nice. Great looking facility. Indoors! Outrageous late fees.

Excellent service from Kevin. Clean and safe facility. Easy check-in. Easy check-out. Excellent climate control.

Great peeps and always clean

Clean, modern, well-managed facility. Samantha is excellent; she provides superb customer service, is courteous, helpful and professional.

The woman working was very helpful. Facility is immaculate, and they have dollys to help with getting your items in and out of storage. Would definitely recommend.

I wish I had the experience that some others reported for this facility. Staff was nice, and unit started out clean. But two months into my storage time, the building had major flooding due to heavy rains and a leaky roof and a number of units had water damage. Fortunately I only had puddles and dampness around my unit. Six months into my storage time they raised the rent by 10%; I thought my rate was locked in for the first year. Biggest problem was that there was heavy machinery moving around the floor above my unit, and I had a fine layer of GRIT raining down on my stuff. I didn't have everything under drop cloths or in boxes, so the exposed stuff was a gritty mess. When I reported this to the staff they just shrugged and blamed it on the people working overhead, as if nothing could be done about. So I covered EVERYTHING in my unit with drop cloths until I moved out. I was also renting in another state from Life Storage and my experience with that company was exemplary.

Good customer service from samantha clean building very very helpful with many entrances

They are going to sell my grandma's stuff in this cub smart I wont reccomend them to anyone

Very helpful clean and professional run establishment. Will refer customers to this location in the future

Samantha the GM and her fellow employees are amazing and very helpful. They are very up beat people. stay blessed Gardner location! ????????

Really great location. Security and set up are very nice.

Super easy, convenient hours and location, helpful, professional, great customer relations,

Beautiful space and great customer service!!!

Great place to store your stuff. Climate controlled with storage of all sizes to fit your needs. They also offer an outside area for car, trailer, and boats.

Great staff, clean and secure

Simply a great experience-clean, comfortable and secure.

Extremely clean facility, very helpful staff, and a very secure setting & feeling!

Friendly service

This was our first experience using a self storage facility. We are very happy with our experience from start to finish. One of the best features of Cube Smart was that a person answered the phone instead f a machine. Both staff people we talked with were helpful and friendly. Chantel signed us in and explained the features of the facility. The building is extremely clean, well lit and safe. The price was the best in the area. We would definitely use the facility again and recommend it to anyone looking for a storage facility.

Chantel was fantastic!!! I was in and out quickly with exactly what I needed! As far as access, I have been traveling and they are very accommodating with my schedule. Building is clean inside & out, they sell supplies on site and the free use of carts makes it so very easy!

Was able to store my belongings in a safe dry space until I could get back to empty it out! Very happy with the facilities as I always felt safe coming and going! Service was great, just wish someone was available all hours of the day...

It was fast check in clean facility. Easy access

Courteous agent,very helpful,explained contract in complete detail,showed storage space and how to enter facility ( personal code) ,will recommend facility . 1st month was free.Very clean Agent was C.Bissnette

Customer service is excellent. Easy access, wide variety of storage units to fit my needs. And the 24 hour availability for the person with a busy life. GREAT!!

The place was very clean, and staff was very helpful to me being the last minute deal. Thank you

Friendly staff, very clean storage place. Highly recommend

The manager at this site is awful.samantha is her name,she doesn’t help you,she rips you off with fees.has the fake how can I help attitude then proceeds to screw you over.buyer beware never use this site!!!

We had the best experience ever here, the staff was amazing, kind, and helpful of all needs. Chantel and Sam were beyond fourth coming from when we stepped in the door. They were so nice and I couldn't have any more better things to say then this place is amazing ! Come here!!

Beautiful facility, great costumer service! Sam Barr was very helpful!

Great storage place, friendly staff willing to Help. Decent prices on units. Definitely recommend this unit to anyone for their stuff

Facility is clean and secure. The staff have been terrific every time I’ve been to the office, especially Chantel.

the place itself is very nice but finalizing my unit i had a different experience. the woman that i was working with failed to mention that i could provide my own lock and instead just assumed and charged me for one of their locks. she then didn't inform me that there was 3 options for the insurance which you are required to have and pay for each month. she charged me for the most expensive one without even asking if that's the one i wanted. it was not until i got home and looked at the paperwork, that was handed to me after already paying, and noticed there was 3 options for the insurance. so the $24 payment i was told that that's all i needed to for moving day actually turned into $90. and the $86 a month payment for my tiny 5x10 (the only size they had available) turned into $120. IF SHE HAD JUST INFORMED ME ABOUT WHAT MY OPTIONS WERE FOR BOTH THESE ITEMS IT WOULD HAVE BEEN FINE, SEEING AS I HAD A LOCK FOR MY UNIT AND I DO NOT NEED $5,000 INSURANCE POLICY ON IT. MY STUFF IS NOT THAT EXPENSIVE BUT SHE DID NOT.

I am very happy with my experience here. I recently moved and first I didn't know if I would need storage, or if I did, what size unit to get. So I started off with purchasing their moving box kit. It was $50 and came with various sizes of boxes, 2 rolls of packing tape, a marker, and some bubble wrap. I thought that was a pretty good value for the convenience of it. Then when I decided what size storage I would need I went back for that. I ended up getting a 10 x 7 unit and it fit a lot more than I thought it would. I have a long couch, a couple bureaus, a desk, other miscellaneous furniture, and lots of boxes of the rest of my stuff. I have to stay somewhere temporarily so I fit most of my apartment in there. One thing I especially liked was that the top of my unit has ventilation so you don't get that musty type smell like a closet after leaving things in there awhile. I met both of the lovely ladies that work there. They are super personable and will answer all of your questions. I also love the free coffee lol. Overall I feel like I got a great value for the money spent and I feel confident that my belongings are kept in a safe and clean environment. The door is easy to access and they have some carts to help unload your things. I'd highly recommend this place.

Nice clean facility and Chantel was extremely helpful.

They were extremely helpful and accommodating it has been a pleasure doing business with the staff here.

Clean heated and air conditioned. A little pricey.

Chantel was very helpful and knowledgeable. Gate hours are convenient. Rates are average. Storage units are clean and secure. Facility is well lit.

Excellent Customer Service!! Staff is always very helpful, Clean units and I know my property is safe due to the security of the premises. I will recommend to my friends and family!!

Samantha is very helpful. Thank you!

Very clean, organized and efficiently managed!

Wow! For this being my first time having to use storage, I couldn't have ask for better customer service! Made it pleasurable, and welcoming. I definitely would give 10 stars if I could, would recommend them to anyone and all to this Facility in Gardner...Thank you so much.

Awesome people very helpful, clean facility, great security

The ladies in the office were extremely welcoming and made the experience very easy. The tour helped so much with finding our unit, even taking the time to make sure my access number actually worked. Everything was explained so that I could understand it. I think they are great girls!! And of course I love the fact it's all climate controlled and our unit is brand new. Also, very impressed with the fact they have clean bathrooms as well, especially right near our unit, it's very convenient! The one thing I would recommend is getting some more trolleys then just 3.

I have been with Cubesmart for a few years now and I have been very pleased with the service. The facilities are clean and well maintained. Sam and I have a great rapport and Chantel was super sweet and helpful.

Very impressed with the service I received here. The CubeSmart manager brought us around to show us the different sizes of units and made sure we had the best one available. Renting process was fast and efficient, and the prices are reasonable for indoor climate-controlled units. Would be happy to recommend to anyone.

New, shiny clean, and fantastic staff. Really go out of their way to help. Chantel was awesome. I have used 4 storage facilities in the last 3 months CubeSmart by far the best for service and price.

Brand new place still under construction but very clean and staff are super friendly. Would recommend to friends.

Chantelle was so wonderful. She explained everything and made sure we knew all about the process to get into our cube.

Every interaction has been pleasant. From the time you walk through the door and meet your agent all the way up to when you conclude your business. They have a clean state of the art monitored facility that makes sure your belongings are in good hands and walk you through everything so you never feel rushed, pressured, or uncomfitable. This is definitely one of the best storage facilities around and i would recommend any and everybody to come on by.

The facility was clean and nice my I my complaint was with Samantha Barr I had one question about closing out my storage she rudly told me she was leaving in an hour and then repeated her self a couple of times like i was stupid I then said forget it and waited till the next day and a woman named Chantel bissonnette was them she nice polite and very helpful I will never return their if I have to deal with Samantha Barr

My experience with CubeSmart was perfect! Right when I walked into the building, Samantha Barr the manager working was instantly helpful. She welcomed me in, she asked me what can she do for me. I sat right down and told her I had a few questions, so she listened to what I had to say and answered my questions right away. That I needed to pay for a storage unit but I was unsure of how to do so and time wise since I was getting furniture for the next day. She told me that's no problem and no worries, you just come here with your uhaul truck and that she wouldn't be here but Chantelle will be here to help you just as much as she would. Miss Barr insisted that we will reserve the unit she already had showed me for that day so I had an idea of the size, but also comforted me not to worry if you need a bigger size depending on all of my furniture that we will work with you. Miss Barr inputted my information, she sat me down and told me little more about Cubesmart along with referring a friend can be most helpful for them and for myself! I learned that the company covers say if water damage or any major event took place they cover it. Lots of very good support I felt here with Miss Barr and what Cubesmart has to offer. Before I left, she told me good luck with the furniture, if any questions do not hesitate to ask here or her co worker Chantelle! Miss Barr also definitely again made me feel very comfortable and much better about support for my big day for Saturday. So on Saturday I came to Cubesmart with my truck and my furniture and just as Miss Barr told me Chantelle would be there as she was. Chantelle without hesitation very welcoming! She instantly showed me and my boyfriend around to the unit I had reserved but joe ever ended up getting a size up! After the show of the unit, she immediately had me go and set up the paperwork as my boyfriend moved in the furniture into the unit. The computer set up was extremely helpful and easy! Chantelle was more than helpful and answered all of my questions!!! Made me feel more at home too! She showed me my lock and key, and the best way to put the lock on along with making sure my code worked outside before I left. Chantelle and Samantha are amazing at the job that they do there and I recommend anyone to come here with them with great service! The storage unit is brand new and willing to work with you, care about you! I will be recommending my own friends and family here if they ever need help with finding a great and helpful place to in trust their belongings. If anyone ever needs this help I would tell them go to Cubesmart in Gardner or even other store that Miss Barr or Chantelle would be working at!!! Thanks again for the help means everything!

State of the art facility! Everything is so clean and new, the staff was incredibly wonderful and helpful. Security is pretty top notch as well. I definitely recommend this place if you need storage

Super nice staff, clean building, convenient location, love the indoor climate controlled storage space. Thank you for all your help! Chantel, you are wonderful!!!

Chantel Bissonnette, who works at cube smart in Gardner MA, made our experience there a very pleasant one! She was extremely friendly and helpful with showing us all the sizes that Cube Smart offers at their location in Gardner, MA. I would recommend that everyone ask for her when they do business there!!!!!

They are very friendly & will try to answer any questions or concerns that you may have. I'm so glad that they opened in Gardner Ma