Staff was very friendly. Would definitely recommend.

The store manager was amazing.

Paid for a lock I didn't need, never got a refund for the lock even though I already had one, and employee was short on the phone and never let me get my ask my question. I want my money back for the stupid lock

Ash was extremely helpful in finding a unit that could accommodate our Spyder trike. She explained we would be better off using a different discount than the one we had chosen. Extremely pleased with the customer service and storage unit.

Jill Dziadzio, General Manager of the Okemos MI location is a very pleasant person to work with. She spelled everything out great, and made the transaction a smooth process.

Loved how safe & secure the property and units are! Loved that the unit was clean upon arrival to start storing my belongings! The team working behind the desk is very helpful & great to work with!

The process of searching for and renting a unit online was straight forward and easy.

Amazing customer service and pricing!

The manager was most understanding and patient with all of our questions. Overall it was a 5 star experience

Needed to only rent for a month while in between places for school - they were more than happy to work with me on it. Jill was so helpful each time I had any issues come up and she was always so cheerful and kind!!! If I need to rent a storage unit again, I will definitely come back here!

Great service and easy set up!

Been with them for 2 years and they are a well ran company.

Management and personnel here are amazing. Absolutely second to none here. Always take care of us and go above and beyond.

We had reserved two units, I needed to extend the move in time which was easy to work out with staff. Then before move in day, they found a leak in my unit after a rain storm, so they upgraded me to a larger unit at the same cost. Which made me not need to smaller units. Canceling the extra unit was easy and again, staff was awesome to work with

Very easy to get a unit and when it came about that we didn't need it....cancelation was easy too.

Got a good price I guess, but had no way to know the unit was on a second floor. Also really not impressed that it’s self service but you can’t access your own stuff 24:7.

The receptionist Ashe was terrific! She was very helpful and kind as we were new to the area and the storage process.

ASH (not sure how to spell her name) but she was extremely helpful! Found a unit that fit out needs and walked us through the entire process. Was incredibly helpful, kind and professional!

I rented the 4 by 9 storage unit and it was not what I though I was getting. The storage unit was up a rickety flight of stairs and it is made out of tin roof panels and there is no roof above the storage unit and instead just chicken wire. It does not feel that my belonings are well protected as it would take two seconds to break in.

The customer service rep was AMAZING! exceptional knowledge and incredible enthusiasm!! Highly recommend this location (Okemos)

The staff was always very responsive and friendly. All my questions were answered very quickly and the price was very reasonable as well.

The staff was very friendly and the storage unit facility was clean and easy to navigate.

Renting a storage unit online with CubeSmart is so easy and convenient.

Staff were friendly and very helpful. Unit was clean.

Customer friendly!

Location, customer service

Ashe was super awesome, very fun, extremely informative, and made me feel like a friend, great customer service.

Clean unit, helpful staff and easy access

Very courteous staff, completed my paper work to rent the unit in very short time. Customer service was performed well and provided all the necessary details

The staff are nice and professional. As a customer I feel no worries about renting a space here.

Awesome staff! Clean and secure facility.

I went to empty the unit and all my things were covered in some kind of debris. What ever it was it fell from the ceiling and literally covered all my belongings. A lot of the stuff was ruined. Thankfully the real important stuff was stored in plastic bins. And it is not climate controlled so it made moving hard.

The storage unit was clean and secure. Manager was personable and helpful. The code was simple and it was easy in and out.

GREAT CUSTOMER SERVICE!!! Andrew was able to refund my Aug 2022 payment since I moved out on Sunday when the office was closed and I got billed the next day on Monday. See you in May 2023 Thank you for assisting MSU Students Go Green!

easy location, clean, dry

The office staff is very friendly, supportive and resourceful.

Easy access. Knowledgable, helpful, friendly staff.

The sales person was courteous , excellent at her job

Jill the General Manager was very professional and made getting and accessing my storage easy. Thank you Jill Dziadzio!

Very kind and helpful

I had my stuff stored there for over a course of four years. I always worked with excellent staff, it couldn't have been an easier process & moving out was very smooth.

Staff is always helpful when needed. Easy access. Clean facility.

Unit very clean staff was super nice and very helpful. A very nice looking facility. I had to change my reservation and they did it with no problem.

Items became wet and/or damp. Had yo move out after only 10 days

I wanted to give five but the security reason, I can’t. There needs to security cameras in the facility.

Your welcome for the new asphalt.

Excellent service fast friendly easy affordable!!

My family and I had a great experience with CubeSmart from staff to service. Great Prices, secured, easy access. Becca Wright has been a huge help as well at the Okemos, MI location off of Jolly Road. Thank you!

Great automated service! Very easy to move and and out@ !

For 50 dollars per month for a closet, I'd expect to be able to get help at 11am on a Tuesday. Just don't lose your gate code.

Unfortunately I cannot recommend this facility for the indoor storage units 5x9 or any of the units inside. The building is super make shift as if someone just threw the facility up with some old wood and metal roof panels as doors. Each unit doesn’t have a top to it. The building is misleading from the outside and photos on the site. I do not recommend this facility from an inside unit stand point. Find another spot snd get a view of inside a unit before you go. It might be close to MSU but you can do much better. Also suggestion if you think you need it for college storage, set up your dorm first then see what you have left. We moved our daughter in and realized we had no use for it.

easy signup, easy access, safe facility. plenty of room

Michael was very informative & helpful in my process of finding the right size storage unit, & helped get set up! They also had plenty of storage units available.

Super easy sign up, clean unit, easy to check out and we got a great price.

Friendly staff, location, availability of access.

access was good , manager knew me and canceled auto pay at end of rental

Storage was ezpz account management was also great.

My experience with Cube Smart was very satisfying. I went online to make a reservation. The representative was very knowledgeable. He walked me thru the process with no problems. I received a text that everything was handled. When I got to the location, Becca helped me fill out the rental agreement. She explained what the storage hours were, what my code (part of my cell number) was for entering the premises, a simple way to locate my storage unit and what time I needed to be out before the gate would be locked for the night. I like where the facility is located. Thanks for everything!

good price on 1st month; clean unit; friendly and helpful staff.

I submitted an application for a storage unit online, and within 24 hours the manager had called me to finish the process and made sure I knew how everything worked. I was emailed a code for the gate along with instructions on how to access our space. We didn't have to go into the office at all--everything was done online and was fast and easy. Management was very responsive to emails and responded right away. Thanks to Becca for great service!

Good location, helpful staff

I needed storage and a unit was available. Period. Staff are friendly and helpful.

Very professional and easy to access!

Easy payment setup. Simple email of late payment, no late fee.

I wanted to applaud and give kudos to Rebecca (Becca) and Jessie who really helped me when I moved my daughters out of their apartment at MSU amidst the Covid pandemic. I didn't know exactly what day I needed the storage unit or how big of a unit I needed. They were always willing to help move my date around to accommodate my situation. This was truly appreciated in such a crazy hectic and unpredictable time. Kindness goes a long way, and I have since referred multiple MSU friends who need a storage unit to cubesmart on jolly rd. People are quick to complain but I feel great customer service should not go unnoticed. I will continue to use their facility because it's hard to find people like Becca and Jessie who make all the difference in this crazy world we are in! Laila

This business had a major break-in during the overnight hours of Saturday 7/5/2020. Supposedly the customers whose storage units and RVs were damaged/stolen were contacted, but no one else who rents space was alerted. This business has NO video cameras on the south end of the property where the thieves cut through the chain link fence and where most of the RVs are stored. As of today there are no new cameras installed. The monthly fee for storing here keeps creeping up, but the level of security is suspect.

Safe environment. My unit was clean and contents undamaged following 2 years of storage.

Easy sign up process! Good communication

Easy online check-in — and locker was ready (and clean) on the next day with a brand new lock inside waiting for us. Could not ask for more. Very pleased.

Cleanliness and efficiency

Flexible hours, easy access, good security

The experience was made good by the people. The individuals who worked the front desk were always polite, helpful, and knowledgeable regarding any questions or issues I had.

Great staff and affordable prices.

Nice people. Very helpful.

Easy and helpful service :)

Very nice customer service. 4x9 upstairs was clean and process was quick. Jesse was very nice and helpful to me and another customer

The units are very clean and the lady in the office was very knowledgeable and helpful.

The new guy helped me get a unit for my items. He was very nice!

My husband has been renting here for years and we recently added another unit. It was simple and easy. The lady in the office was nice and made the process very quick

Easy to work with

The girl in the office was really nice. Answered all of our questions and helped me understand the process. I will definitely come back next winter break.

We rented a week ago and it was a very easy process and a positive experience. The girls in the office know their stuff!

Luckily we found Self Storage. This is by far the best facility in Mid-Michigan. The entire process of discussing availability to rental paperwork to reviewing units available to moving in was flawless. The ladies in the office were courteous, pleasant and very helpful. My wife and I have been recommending Self Storage to everyone.

Got a unit for my parents. The unit was small and clean exactly what we needed. Becca in the office was nice and very personable.

Use them every year! Always easy, quick and friendly!

Becca and Jessie in the office were very nice. Property was very clean. Unit was the perfect size

The girls in the office made it really easy. I was very stressed and they helped tremendously.

Staff here is really friendly and it's close to campus.

Friendly Staff

My aunt rented here because it's close to where she lives. The prices were decent and the units were clean.

I came in with my friend when she got a unit. The customer service was great and the facility was the cleanest one I had seen in the area. Prices were competitive as well. Overall great place if you're looking for storage.

A decent price for a small unit. Friendly staff person but she was overworked, no coverage for her vacationing co-worker so she was alone. The online price was a bit deceptive: did not mention $24 administrative fee (1st month only,) or the mandatory $10 insurance.

Great staff! Very friendly, professional, and accommodating. Facilities and rates consistent with any other self storage businesses in the area so the staff and location sold me.

Good location plenty of space to get larger vehicles into.

Great Facility. You can tell they were working really hard to accommodate everyone during this busy week. MSU students should store here for the summer because they are a very nice facility

2nd floor storage available. Kind of awkward though.

The staff are so friendly and helpful all the time.

Storing my truck off season. Always great service and super easy to check-in and out.

Clean facility and really close to MSU!

Clean facility. Nice Staff

Facility was clean and the ladies in the office were really nice and answered my questions.

This facility is clean and prices are competitive

Becca and Jesse were awesome! I would use them again. Thank you!

The unit my dad got is clean and the perfect size. The girl in the office made the process really quick and easy

The lady in the office was nice and accommodating. We thought we could get away with only one unit, but ended up needing two and she was able to get me a second one very close to my first one and it only took a couple minutes to do the paperwork and we were done. Thank you!

Simply Self Storage is a great place to store because of it's awesome customer service and the units are cleaner and more sturdy than other places around here.

Simply Self Storage was great to work with. They called right away when I made a reservation and then once I saw the property I was sold. Don't look anywhere else guys this location is great!

My friend stores here and the property manage came out after hours to help us because we couldn't get in. That really stands out as good customer service in my opinion. Thanks.

I've stored with them for years and I really love this facility. I will come back here anytime I need storage

This facility is great. I needed a second unit and I was able to get one really close to the one I already had.

The girls in the office were nice and got me moved in quick. Only took me a few minutes to do the paperwork and then I was out putting things in my unit.

I have been renting here awhile and I like the facility a lot.

Girl in the office was nice and quick. Didn't take long and it was one less worry for me to deal with today.

I have rented from here a couple times in the last year and have had great service every time. The move in process was quick and the lady that moved me in both times remembered me and was really nice.

The lady in the office was nice and got me the unit that was just the right size for my things. I would recommend them to anyone who asked.

The girls in the office were really nice and did a good job of getting me into a unit when I needed one right away. Thanks Simply!

Simply Self Storage gives me and my company excellent service. They made it easy to switch to a smaller climate controlled unit and they are always on top of keeping the property clean. Thanks!

The staff was very pleasant and accommodating. We would use that facility again!

I used this storage facility to store my MSU student's dorm contents over the summer. They told me by phone the correct size of a storage unit to fit a futon, carpet, and other dorm size items. They e-mailed me the contract in May and didn't charge me until June. The storage unit was completely appropriate and you can access your unit by key code. They e-mail your invoice and you can pay online. The cost was reasonable and we didn't have to bring her stuff home. At the end of August, we removed our items and that was it! I definitely recommend.

I called and spoke with Jesse, who was just aweosome, excellent customer service. I will be using them for the winter and she answered questions I didn't even know I had.

Simply Self Storage is a great facility. Many people store here for the summer and come back every year because of the great customer service and low price.

I highly recommend Simply Self Storage! My husband and I are so impressed with Simply Self Storage. Yes, there are other storage facilities in the area, but the manager - Becca Wright - makes all of the difference! She has been so helpful during this stressful time of downsizing our life, and offered professional (and not pushy) advice on which unit would be most appropriate for our needs. Thank you Becca for reducing our stress, and knowing that our possessions are in good hands at Simply Self Storage.

Becca has really been doing a great job since she took over. She keeps the place clean and helps whenever she can.

Amazing staff. Jessie helped me out a lot especially helping me carry my mattress up the steps. She didn't have to at all and still insisted to help. I will forever appreciate it. Only thing sorta I could complain about was that my last month I'll still be charge for even thou ill only be there for half the month. But other than that the rates were good and great staff

I am going through a really rough time and Becca has been just amazing. She made finding the right size unit easy, she referred some great movers, she helped me pick out some moving supplies. She really cares about her customers in a way that is very rare in this world. So thank you Becca!

I just moved my dad's items out of storage and the place was really clean. Becky and Jessica were really helpful with getting the movers in and out and directing them were to go. I am planning to use this storage for my own items in a few months now that I know it's here. Thanks staff!

Jessie is only here on the weekends, but I recommend coming in to see her!

Becca and Jessie helped me find a unit that fit my needs. I'm going through a very stressful move and they made it simple and easy. Thanks ladies!

Great, knowledgable service. Was very happy with them for the few months that storage was needed.

Becca and Jessie really took care of all my worries and helped me find the perfect unit for my needs.

Becca and Jessie really made the move in process easy for me. I'm storing my things for the summer and the process was so quick and simple.

I've been all over the place trying to find a storage space while packing for our move. Becca showed me a few units and we found the perfect one for all our items. She answered all my questions and made the move in easy. Would definitely refer someone to store here.

We signed with Simply Self Storage in April of 2017 when we sold our house. Six months into having our stuff store our monthly rate increased almost 50 dollars with just an email notification. When my wife asked why they did that she was told “this helps get people to move their stuff out so we can get new costumers”. Then when we got our stuff out of the storage unit there was mice poop EVERYWHERE! Literally all over the storage unit and everything in it. I called and spoke with Becca to notify her that my storage unit had a mice infestation. All she did was email me a pamphlet to make an insurance claim. I got absolutely to sympathy from her, not even a “sorry this happen to you”. All I got was a “did you have insurance”. I had my life in that storage unit. All of my family’s belongings. All of my kids toys just covered in mice poop. Blankets that my wife’s aunt made who died for our kids, covered in mice poop. Everything nearly ruined and I don’t even get a sorry or any type of compensation. I will now have to most likely jump threw hoops to get money back that won’t nearly cover my belongings. I am so disapointed in their service I would never recommend anyone to store their belongings here.

Great place

Becca was amazing and the office and property surrounding was very clean a a nice place to be!

rebeccacalled back everything good

Fell flat on my face because of all the ice and hurt myself. So thanks for that. Also found out that in addition to paying for a storage unit, I have to be a groundskeeper. Apparently, you had salt available in your office. Upon walking from my unit, up to the office I almost slipped and fell 3 more times. Again, thanks for that. Only to find the female employee that was in the office when I first arrived was suddenly no where to be found. This was also during work hours, so why she was missing for so long is beyond me.

This is a nice place with friendly customer service and a no fuss attitude. Everything was seamless -- from signing up to moving in.

We are happy we chose this location. Becca was very helpful, and the facility was very clean. Two thumbs up!

I was in the office a few days ago, and the staff was extremely helpful. Becca helped me with everything i needed and was very helpful when trying to find the correct boxes for my needs. Thank you!

Went in to get prices on a couple of units ,and was welcomed with warm smiles from becca and jessie. First off the place was squeaky clean and not only did the girls help me with all my questions they helped me get the right size for all my stuff . the only storage place ill go is right here .

Becca gives terrific service at the Okemos location. Hassle-free, I was set up with my new unit in minutes. I have rented other units in the past from other companies, and Simply Self Storage has much better service and a reasonable price.

Very friendly office. Clean and secure grounds.

The staff really cares about their customers

Great, clean facility, the staff is super friendly, especially Becca, and they are all very helpful.

Becca is awesome! She helped me with everything. Great location

I've loved how friendly and clean the facility and staff has always been! Definitely a great place :D

Becca is aweome and keeps a clean property!

Becca, Jesse, and Greg are the best! I've rented here multiple times, wouldn't go anywhere else!

Very helpful and friendly staff

The staff was very friendly and helped me find the perfect storage unit for what I needed. Thanks!

Becca is the best!

Great customer service. Very Friendly staff. They helped me find just the right size unit I needed. Thanks so much!

Becca is the best! Easy to talk to, always there and willing to help

Becca was very friendly. Nice, and spacious storage units.

Becca really cares about her customers, and does everything she can to make the experience great!

The staff there was nice, got the right unit I needed for my stuff, will probably go here again.

It was quite helpful in meeting my storage needs, becca was quite helpful with getting me what i needed.

Great customer service! With the stress of moving three children in and out of college, this was one thing I didn't have to worry about! I highly recommend!

Very accommodating to my storage needs during my family's move to our new house. Pleasant to work with

Very helpful??

Friendly service. Prices went up without additional value being provided. They were robbed in 2016 overnight. Budget truck rental lies about what is available from this location... not simply self service's fault. Budget just sucks. I just happened to check on my budget reservation and they did not have a truck available. They wers not going to notify me until the day before my reservation

The property manager Becca is on top of things and has taken care of all my concerns and questions.

While the majority of staff, as well as prices, are all reasonable, my experience with this unit was soured by a single staff member who would only identify himself to me as "Greg", because that is the only name that I, "need to know" and he's "worked there for 2.5 years", as he repeatedly told me, ad nauseam. This 'Greg' was very abrasive, unwelcoming, atrocious at communicating, and determined that he be the only avenue through which I can inquire questions. Getting explanations from him was like pulling teeth, as he seemed more interested in being defensive and listing consequences to the customer, rather than helping me understand what steps must be taken to remedy a situation. Fortunately for me, Greg was wrong about the fact that his name is "the only one you need to know", because once I finally found a way around him by contacting customer service, they were able to kindly and concisely elaborate on my inquiry and immediately remedy the situation. Unfortunately, I had already lost a few hundred dollars by the time I figured this out, and so will still be promptly ending my contract with them. And now upon researching it, I see that I am not the first to complain about his behavior. While I am not dissuaded from trying a different branch of Simply Storage, I just know that I can't deal with this one anymore. I would advise that you only sign on with this unit if you make sure to only communicate through one of the accommodating staff members like Jessica.

Nice storage facility

Nice and clean

Jesse was extremely helpful and easy to work with! She made the whole process quick, painless, and easy. She walked me through everything and was quick to answer questions.

I went in just looking and trying to compare prices and was sold immediately on the customer service. Jessie was very nice and helped me locate my unit and give me all the pertinent details on the lease and the payments. Would definitely recommend this storage facility to others

So impressed. Jessie (sp?) was super helpful and friendly, plus she really went the extra mile to get in touch with me about a payment glitch, and then quickly resolved the problem with my new credit card. Thank you!!!!!! :-) :-) :-) I really appreciate the fabulous customer service.

SO far my experience has been a great one! I signed up and recieved a promo ao that was awesome and the staff have been very helpful.

The people are amazing !! Will definitely use them again

Easy, fast, and convenient

Friendly customer service

We selected this place based on the positive reviews, but we were very disappointed. The units are old and do not reflect the high price. Moreover, my unit had a bunch of ground water that poured in from the improper parking lot grade. I had to move all my stuff wasting my time and money. Id go elsewhere, or at least make sure you get a unit high off the ground and dont place boxes on the ground.

great customer service. clean and safe storage units

Great service!

Incredibly nice and helpful staff. Made the moving process less painful. Fair rates on the units which have a 1" concrete lip on the inside floor to make sure rain can not enter from under the door. Good prices on boxes and supplies as well. Great experience.

Very friendly and helpful staff. Monthly rent is reasonable and the location is very convenient for me.

Would not recommend the indoor storage facility to anyone.upon arriving to the facility to rent my unit i learned that they do not properly represent the size of their units online.the online website shows that a dryer and bookshelf should fit in their 4x4 unit however i was notified upon arrival that the pictures provided online were inaccurate. So I was then given the option of a larger more expensive unit. To ensure all of my things would fit in this unit I requested to see the larger unit. The property manager agreed and proceeded to the unit with me. Immediately as he opened the barn door i could smell what I assume was rat/mouse poison. The Stairs to get up to the unit were also very steep. I notcied there was also insulation tarp that,without even asking the manager explained was there because parts of the roof were falling into the units so it was there to catch the debris. I was extremely upset at this point that not only was the unit I originally planned on,much smaller than advertised but that the facility itself was not as pictured.because I only had my moving van and helper for a short period of time I had no other choice than to sign on the unit. I called their corporate office very upset about the whole situation. After that the property manager called me back,getting very defensive stating if I didnt want the unit i shouldnt have signed,even with knowing that I had no other choice. I then also got a call from the district manager who was also very defensive. Niether manager aligned with me nor were they calling to resolve any issue,they had both instead started the call as very defensive. Its very clear that this company is not concerned with the quality of some of their units nor with customer service as they seem to be lacking in both areas.

Excellent storage! Love the lighthouse motif!

When I first moved back to Michigan, I needed somewhere to store all of my things before I settled in.I had a space at this place and it was great. It was very secure and super clean. Most storage units I've rented aren't always the cleanest so I was pleasantly surprised. I would definitely recommend them to anyone. Will definitely return if I ever need storage again!