Very Helpful and patient.

Great Service and Staff are understanding

Great check in service. Very friendly

I had a very good experience with the Lumberton Nj location. The employees were very polite and explained the whole process clear and answered all my question. I highly recommend to anyone looking for last min emergency storage. The prices are affordable and the grounds are clean.

I had a great experience yesterday with Erika and Mike at the Lumberton location. They helped me handle a unit transfer. Bad weather and all, Erika took the time to show me different units throughout the property and Mike ensured I had a cart and answered all my questions.

Great customer service, smooth transition on move-in to unit highly recommend

Friendly staff and very helpful

Cheyenne was amazing she makes you feel right at home very helpful and knowledgeable. I feel I picked a good place for my stuff.

Nice storage facility in a good location, Cheyanne was so lovely and knowledgeable.

Very clean, great customer service. Prices just got a little too high.

Tonia was so helpful we loved her personality

I would never recommend this place to anyone. You move in and within a couple months the price goes up. And then a couple months the price went up again. I fell on hard times, so I had to start paying not even 30 days after it was due. This month I went in on the actual due date to pay for the prior month and they wouldn’t accept my payment at all. (People fall on hard times but good old Erica and Mike didn’t want to hear it) Most likely because they want to auction my unit. I called corporate to speak with the district manager but the turn around time for them to get back to you is 48 hours? That’s just insane!! Run from this place. U-Haul is way cheaper and even for a bigger unit.

If I could give this storage unit a -100 stars I would . The staff are con artist , straight thieves , you expect your belongings to be safe and locked away meanwhile the front desk is waiting for the perfect opportunity to access your unit and steal your items. And forget about your insurance you pay for it doesn’t cover employee theft. I have items gone that I can never replace. I will never be back nor will I ever recommend someone there .

Very polite and helpful definitely will recommend

It’s clean, the staff is helpful and the site is convenient.

The customer service was excellent. The staff was very helpful and professional.

EXCELLENT front desk staff!! Ease of rental process!

I literally just got it but I can tell you it was a very easy process. The staff is very friendly and answered any questions I had. Plus I got the first month free, besides the taxes, insurance, and one time fee which came to about $43.00. So far I am a happy camper!

Only problem with this place is they seem to think your stealing from your own storage unit, if you are at it for more then 10 mins here they come on the little buggy riding around or walking by smh

They trying to charge me and my things was out the unit for a week and I forgot to take the lock off….

Dependable and secured. Great customer service.

Customer service that was given

It was a pleasant experience

Great place to save your belongings

Reservation and check in was easy and convenient. Front desk staff were friendly and helpful.

Mike and Erica were great, stayed in touch until a spot for my motor home became available, very professional and courteous

My wife's new storage location.

0 stars. The door to my unit was broken for nearly entire 2 years that I rented from Cubesmart. They never repaired it after I notified them the first time. The second time, they told me to move to a new unit myself without any help. I would rather move out and rent from anywhere else. Awful corporate customer service but the store managers were great, they just couldn’t do anything to help me.

My stuff was safe and tucked away until I came back to get it

They were kind enough to give me a courtesy call after my due date, as time slips away from us all, but the monthly fee going up so much every year was too much.

The service was quick, instructions were quick and easy, location is close to where I will be moving, and the cost was very competitive.

everything from the rental assistance till checkout was painless

Very easy to work with and I love the new hours and lift gate. Professionals all the way. Supper customer service.

Excellent service friendly environment

Ashley was so nice and helpful. She showed me a nice unit and was very knowledgeable. Her customer service was 5 stars. Thank you!

Service was great and fast

the welcome bag was great... online sign up quick and easy

Quick and easy plus easy access to my storage unit.

clean looking, secure, and manager very courteous

Nice, clean units. Very nice staff

We’ve had a storage unit for the past two years and haven’t had any problems.

The manager is great and the facilities are very clean.

Move in at one price, get prepared for a monthly email that the price is going up. Every month. Good for a short term move nothing more. All promotions and discounts are for new customers, screw people like me that are direct deposit and have been there years.

Never had to go consult anyone in person. If my payment gets declined I send an email and they resubmit it with no problems. I work overnight so this makes it very convenient for me since I tend to be sleeping during office hours.

The staff at the Cube Smart location I use are always helpful and friendly. The location is ALWAYS clean. Access is always easy. I have been using Cube Smart for a long time. I would not go anywhere else for my storage needs. Thank you, Amanda Gaudlap

Just rented a unit. Unit was clean and staff was professional and helpful. Appreciated the reminder calls. Online registration was user friendly

I love this Storage Facility the staff is great Kodos to Michael he was wonderful very helpful Thank you so much

Just started storage today, Staff very courteous and helpful. Check in was seamless and easy. Storage Unit was very clean.??

Not to bad at all. Decent prices and easy access to your unit. The place was really clean also.

Staff were kind and courteous unit did not leak

Nice spaces and well maintained.

I'll give them half star if I can, their sign said open and no one was there when I went there.

Perhaps another location would have been best. When I was leaving the unit, and encountered a person, unlike my move in, the person was very curt and dismissive. I’m guessing it was because I interrupted her conversation instead of waiting outside while she was clearly watching me stand at the locked door to close out my account. Otherwise, as long as I paid on time, I had a storage unit. Nothing special and no one reached out otherwise. Im thankful my interaction was brief. Please thank the person for wiping down the ENTIRE DOOR when I left. That was sketchy also but hey, it’s COVID, right?

Easy access! Clean, nice people, safe, secure!

The facility is well maintained and the people are friendly.

Not very military friendly nor professional. I was quoted for a bigger unit but the day I arrived it was switched at the last minute. I also felt pressured to their insurance. I notified them and provided proof of insurance and it seemed like it was an issue.

Cube smart was amazing! My husband and I had to store our furniture to move and Erika helped us and the manager Leah. Leah helped us to pick the right unit for our things and how much stuff we had and every time I went to add another item to my storage unit and when we moved in, Erika was a huge help in finding my unit and such a friendly person. It’s an easy place to navigate and the units are amazing.

My brother had recently passed away and has a unit in this storage facility. Leah and Erika were very helpful in assisting with the transfer and did so in a timely manner. We had some problems gaining access to the unit as several boxes had tipped on the door. They went beyond and above to help free the door so we could access the unit.

Rodents in my mother in laws unit.

Raised their prices during coronavirus because more people are losing their homes! Extremely expensive. $250 for a 10x20? That $100 more then other local places. They also hit you with all the fees ends up being over $300 huge rip off.

The process was easy and everything was prepared for just like it was stated it would be.

Easy to assess, the storage unit are really neat

The process to open an account was very easy; the units were clean and well-maintained. The store manager contacted me immediately when they noticed that my unit was not latched properly and the entire experience was just really easy.

No problems and always got all my questions answered! Nice customer service!

easy start up and end w social distancing

Very professional staff weather on the phone or in person would highly recommend

Everyone was friendly and helpful. The manager was excellent. I was very impressed with the way she handled the office especially during this COVID time.

Checking in was very easy.

The staff at the Lumberton Cube Smart on Rt 38 was very helpful, knowledgeable and friendly. The buildings and individual units were well maintained and clean.

Very happy with the overall experience.

Kind and helpful staff, EasY access to my unit. Clean facility

Clean units ,courtesy calls on rental status, nice staff.

Convenient

Leah was very helpful and professional. Reserved a space for next week.

Very easy to get the unit and to pay online

Leah is excellent at her job, she made everything so easy and was so helpful. I have never used storage before and I'm glad I chose CubeSmatt. The place is clean with easy access for customers. I would highly recommend this location..

Fast service, convenient and very clean. Would highly reccomend this location. Manager was helpful and courteous.

Friendly staff and nice units

This particular location has the worst customer service of any self-storage I've ever dealt with. The manager Leah is unreasonable and unprofessional. Just a miserable person. When you get a quote online that's not the quote they give you when you go to the location you wind up paying more. then they force you to buy their locks even if you have one of your own. I would not recommend this location to anyone unless you plan on being ripped off. By far my worst storage experience. WILL NEVER USE CUBE SMART AGAIN.??????????????

Outside units lack inside lighting!! Completely dark at sundown!

Leah and Mark do a good job operating this storage site

Leah and the kind gentleman on staff (I didn't get his name) who I met today are absolutely wonderful. My mom just passed away last month, and she kept her treasures at this Cubesmart for about 8 years. Both Leah and the gentleman I met today were very sympathetic and genuinely kind, and helped my brother and I to make the process of gathering my mom's things as easy as possible. The Cubesmart units are clean and sturdy looking, and the climate control was awesome. I highly recommend this Cubesmart to anyone in the area, not only for the great condition of the facility, but also for the wonderful staff.

Wonderful people who will assist you however they can.

i have had a storage cubical for a while now and have had great help from everyone on the staff at route 38 lumberton facility. from the begining everyone was great, like when I left my unit wide open and left for the day, they shut it and locked it for me and called me to let me know. much better than any other storage facility that i have used before.

Everyone was very helpful in getting us moved into our parking spot here. They responded quickly to our inquiry and worked with us through some challenging circumstances to get us moved in as quickly as possible. We highly recommend this location!

Mike is the man!!! Thanx so much for assuring my friend that her belongings are in good hands. And making us feel comfortable. God bless the CubeSmart Crew .

leah was excellent got me exactly what i needed !

Little pricey for what you get. But hey, its not in my house..lol

The courtesy of the staff was outstanding. They were professional, affordable, friendly and made us feel confident that their services would take care of our needs.

very good service and the office manager Tom was very nice and pleasant to speak with

There not cheap

CubeSmart associates were kind and prompt. If I need the services again for storing, I will defiantly come back!

Great place, very clean. But a little pricey

Very Accommodating; very easy to talk to very considerate. I had a lot of questions, I answered all my questions as well as showed me the paperwork to understand all the answers. An A+ facility

Very welcoming, they remembered my name from the phone call prior to arrival, and the entire facility is super clean. Very accommodating and I couldn’t recommend them more.

This was positively one of the worst customer experiences I have ever had in my entire life! Leah Hackley, the General Manager, was one of the most unpleasant, uncompromising human beings I have ever dealt with, EVER!!! I had at first reserved a 10 x 10 space but after seeing the diagrams I realized I needed a 10 x 15. She said that space was a package which included a lock and insurance. I viewed the space, beautiful and clean, I took it. When I began the lease signing process she told me to get my lock from the wall. So I did. The first screen I viewed on the electronic pad said $17.99 for the lock. I said, “I thought it was a package?” She said, “yes it’s included with the space.” I said, “that’s not included that is an individual cost for a lock.” “You need to be more upfront with your pricing.” She said, “I was I said it was included.” I said, “okay I don’t want the lock.” She said, “then there will be a monthly deductible on top of the monthly insurance premium.” So I took their lock. Next screen, $27.00 for $5000 insurance coverage. $3.95 for the insurance per month and a $23.95 administration fee each month! I said, “can I use my renters insurance?” “Only if it provides $5000 worth of coverage because that space requires $5000 worth of coverage.” I only had $3000 worth so I took the insurance and of course the lock. I tried signing the lease at the end on the electronic pad but it excepted my signature prematurely twice. She then attempted to print the lease but it printed landscape and about 18 font and then the printer ran out of ink half way through the document. She told me to come back later when she fixed the printer. I came back about 5:30pm. She said, “how can I help you?” I said, “did you get your printer fixed?” She said, “my printer wasn’t broke.” I said, “okay did you replace the ink?” She did so I signed the lease and left. Side note, when she created my gate code it was the first 7 numbers of my phone number. I said, “I don’t want that to be my code, do you know how many people know my phone number?” I created a new code which was spoken out loud with a suspicious man milling around in the store front. I returned the next day and changed the code which of course I was made to feel uncomfortable for doing so. I then noticed about 10 blurry cameras. I asked if it was from the direction of the sun. She said, “yes probably.” I returned the next day earlier in the day and noticed the cameras were still blurry. I contacted corporate customer service and they had the district manager contact me. I told him my concern about the cameras and in short he told me don’t expect them to get fixed in any certain time frame. I said fine but this left me with a very uneasy feeling since I would be storing everything I own there. I then noticed on the lease for the managers signature it was only a ( /s/ ) I called corporate again and asked if this was normal for a manager to not sign the lease? They said, “yes but if you don’t feel comfortable go back and asked the manager to sign the lease for you.” I went back and asked Leah Hackley if she would please make me feel comfortable about the lease and sign it. She said, “she did, the /s / is the managers sugnature.” And refused to sign it with her own signature. I went 100 yards down the road and rented from ExtraSpace storage and canceled my lease with CubSmart. Another note the manager at ExtraSpace, who was a pleasure to deal with, was honest with his prices and made me feel comfortable about putting all of my belongings in his facility, said, “Leah Hackley is good for his business.” As long as she is manager at the location in Lumberton, NJ on Route 38 I will never rent from CubeSmart again.

The staff is very nice and helpful. It is very clean. A very nice experience.

First time renting a storage unit. This location made it super easy and explained everything in a way we could understand. Very straight forward on everything. Tom was a pleasure to work with. 100% would recommend this Storage facility!

Be aware of the front office. They are shady and will try to hit you with hidden costs that can easily be avoided if they would be up front and provide the information when talking to them. For example, I went to their office in Lumberton three times to discuss prices, unit size and options. Not once did they tell me when we come to sign the contract to bring a lock or they would force me to buy their lock (even though I wasn't storing anything in the unit for two more days when I was going to bring my own lock). They also didn't mention that they charge a monthly premium for renters insurance unless I had a declaration statement from my insurance company showing my own renters insurance policy. That's an easy $40 for the company that, with straight forward business practices, could be avoided. Also, I needed an additional 5x5 unit and went to the office to see if they had one. I was told no, they only have 5x10s available. Well, checking on line they had 5x5 climate controlled and 5x5 inside units available. When mentioning this to the office, they said, "oh, that must have just come open." I'm sure it had nothing to do with trying to upsale me to a 5x10' for $50 more a month. Take your money and your business to Extra Space storage right across the street and get honest customer service instead of a front office and manager who are trying to take advantage of you.

Great service, fast, reliable!

Nice people

These guys will try to scam you with buying their insurance and have an arrogant attitude when you refuse to purchase it. Renters beware. Better of going across the street. Totally disappointing experience.

The manager here is supreme Darquin you really are hands down the best and made my day so much better thank you.

I was very pleased with the courteous service, and fast rental transaction. Answered some questions, showed ID, made the payment and i was moving stuff into my unit. I especially appreciate the agent’s helpful and polite manner. Very impressed.

Mice infested my stuff the last 4 months, it's been stored there for almost 2 years now. They moved me to another unit but acted like it was my fault. Trying to find out who's gone to pay for damaged stuff.. it's not covered under the insurance I been paying for all this time..

Tom Morris the facility manager, was great. Everything was prepared efficiently and the facility was VERY clean and organized. My expectations were exceeded so well that I was embarrassed by them.

Excellent facility, very helpful manager in setting up my storage unit. It’s exactly what I wanted, I’m very satisfied and glad I came back to Cubesmart

Good prices. Very clean.

Great experience, liked the facility and the staff. Would recommend. Moved out only because we found a place closer to our house.

easy registration and clean well lit access to unit. So far so good. contents fit in space nicely- thank you For your help Leah.

Use caution, CubeSmart will play the old bait and switch game, when you "Reserve" a unit on line at a specific price (i.e. I reserved the unit at $100.80, they charged me $115), they claimed that the unit wasn't available but could put me in the same unit for the higher price. I showed Manager email with reservation, kind of chuckled and said "Sorry, that's not available", email was 2 days old. I realize that the amount is miniscule but it's the principal. Good old bait and switch, use caution, reporting to state consumer affairs.

The woman manager here was very nasty and seemed like she didn't want to be bothered with anyone or answer any questions. Had our stuff in storage here for a while while waiting for closing on a house but I would never go here again nor would I reccomend anyone to go here. The man working there was very nice and helpful but unfortunately the manager was just down right nasty.

CubeSmart Self storage is an Excellent company to trust with your personal things.

Clean space and easy access. Great customer service as well.

Nice place

Best storage experience and I've had a few.

Leah and Ed provide great service. Very well explained. Great facility!

Convenient 24 hour access to your space with security cameras and a gated entrance.

Great prices and a very clean facility.

I really felt the staff was there just for me

Great attitude and respect for you

I stopped in when it was busy, but your customer service associate kept everything moving. She was a good communicator who has a great outlook! She represents CubeSmart in Lumberton, NJ extremely well!

I have only grrat experience with Leah and would recommend to anyone.

Leah is always very pleasant to deal with shes assisted me on a few different occasions. I will always recommend CubeSmart Lumberton for your local storage needs.

Staff here is great!

Clean affordable

This was my first storage space rental and I could not be more pleased. Ed, at the Lumberton store, was awesome in every way. He was very informative, pleasant and efficient. He took the time to answer all of my questions and made me feel comfortable in selecting CubeSmart. Also the pricing was far better than any of the other storage facilities in the area. I reserved two 10'x20' units. Great experience...Thanks Ed!

CubeSmart has a great, well maintained facility. Leah was very helpful and got us a great deal.

Leah was extremely helpful and went above and beyond to make my experience great and work out as best as possible. I am a very very safisfied customer, thank you Leah!!

CubeSmart in Lumberton is excellent!. Staff, especially Leah, was very knowledgable and extremely helpful, showed us several storage areas and provided a great platform cart when we moved boxes in. Storage area was very clean, very secure and reasonably priced. Very pleased with the service.

We moved in July 16th during the storm just our luck but ED and Leah made the best of it everything was carefully reviewed asking if I understood and had and questions I highly recommend cubesmart of Lumberton

Check out was smooth, the folks were very nice, and the units were clean and dry.

Nice clean facility.

It took me a few weeks to write due to thee demands of moving. But truly wanted to make a point to write a review of how wonderful my experience was with this facility! Military family brings crazy life. I ended having to maintain this storage unit out of state for several months, and eventually to retrieve goods from it. Every phone call and personal visit was delightful and helpful! There was a wonderful customer service representative in the front by the name of Leah who was knowledgeable, helpful and understanding. She even helped try to keep my young son busy during the long day of watching the military pack everything up. She deserves some brownie points! Never had a problem with billing, over charges, ANYTHING while having this unit for quite some time! Thanks

Leah and her team of Cube Smart in Lumberton are the best. They were very generous to help me with a few units in a time of need. The prices were on units were outstanding and they were understanding with the items of mine that needed to be stored. 2 Thumbs Up!

I love how clean the inside of the cube was, good to know that my dinning room table will not be subject to the humidity.

Leah, Val & Ed were extremely helpful to me in a difficult time. They were knowledgeable and helped make my move so much easier. The facility is clean and well maintained. I will definetly refer clients to them in the future.

I signed up online a couple of weeks ago. When I arrived, Leah was very professional and helpful in explaining everything as this was my first time using self-storage. The facility is clean and secure, and easy to use. I am very happy with my decision to use Cube Smart in Lumberton. Thank you.

Very clean an the staff is great

Very kind and very professional, clean and Val took time with me. I will definitly will refer people to CubeSmart. Everything in purchasing a house went askew, but I was grateful how he made this easy and smooth.

So far, so good! Signed in two days ago. All went well and hope it will continue to do so. Storage site looks fine.

The staff at this facility are great. I've met 3 so far and each one has been very knowledgeable and polite and respectful of the needs of their customers. I've seen them repeatedly go the extra mile to help customers. The facility is very well kept. Each unit I've seen has been spotless and in top condition. Overall I'd say this place is best in class and at a good price to boot. I don't know how they are at the corporate level, but the local folks have always impressed me. I would definitely recommend them.

I would't even give it the dignity of a half a star. My husband and I have been customers since it was called Lumberton Self Storage. The new employees that came with the new name are disrespectful, rude and have no loyalty towards its customers. If you do decide to use this facility ask for Leah, she is the only respectful and kind person on the premises. We NEVER signed a new contract under CubeSmart, yet we were expected to follow the rules of he contract the newer customers sign, which is a breach!! Good luck speaking with a district manager. I have left messages before to complain about how we are treated and no response, not an email or a phone call. I DO NOT recommend using this company as a storage facility!!!