Aweful experience. The facility smells aweful. The staff was very unfriendly. I’m an auction buyer and did not get good service. I went running from this place. I forgot my drivers liscense and now I have to return to retrieve it.the unit I won was overrun by mice. Simply disgusting. Not worth the effort.

(Translated by Google) This is the least professional place. 3 hours waiting. (Original) Este es el lugar menos profesional. 3 horas esperando .

The staff are very professional and helpful .

This location is horrible these workers here do not like their jobs

This location is terrible the workers are all miserable and they hate life don’t bother with this location. Save yourself the headache.

Close to my house and convenient in and out. The only downfall is the customer service, not friendly, always texting, some look angry, they really hate this job like! And don’t try to drop off or pick up anything from your unit 45 min before closing, they will not let you in.

Great customer service, patient, helpfully, and laid back. Diamond and Cristal were so nice and helpful. Truly appreciate thier help and hard with us today.

The place is nice thank you. I feel safe in your establishment. But the customer service was really bad. I was afraid to talk to the girl representing your company behind the registration desk.what an expression . Wasn’t paying attention to customer. To busy texting. Was afraid to interrupt.??

Security and clean and well lighted

Safety organization and clean thanks

Personally, l love the space, the workers are friendly, I never had a problem with them, they kept the whole place clean and neat, and smelling good, I stay there for long periods of time, without anyone looking over my shoulders.

Dear

Staff is very respectful answer questions and have great customers service. best experience I had dealing with than any other storage company.

The customer service has always been good and representatives helpful

The staff have a nasty actitud with elderly people already spoke to the manager and he is just blah blah must be his Gavira friend like they will never get older and I believe they don’t have mothers or grand mothers . Worse place .

The courteous service & timing of the storage facility

First I like to thank you you guys are amazing how you treat me and I appreciate it if it's okay with you I like to share my experience with friends and family keep up the fantastic work I really appreciate it enjoy your day

Cubesmart storage is clean and well managed and the staff helpful at all times.

Good customer service,place always clean

Communication is good and explain more space no problem with Solved transfer and little extra price that good quality service

I've been with this location for a couple of years. The price is good. I just wished that I could pay in little by little throughout the month compared to just paying in one shot. That's my only problem, but the area is clean, and the staff is wonderful

Store 1810 on Southern Blvd is very clean and welcoming. Camden and Randell were very courteous and professional.

went to CubeSmart on 1810 Southern Blvd in the Bronx and I had a great experience. The place was very clean and the staff were also very nice. I was helped by Ronald, which he did an amazing job in making sure I had all the proper information. I will recommend this place to all my friends and family.

Great CS and the CSR Ronald was just the best. He made sure I understood the policy and went above and beyond

Great experience I’m not great with names but Kristen and diamond i think we awesomeeee in my moving out experience.

They showed me the room and they also explained to me how to use my code when I want to come in the elevator and in the building. It is clean and nice workers too. Thank you for ur support

Basic storage facility with decent pricing. Moving items for sale.

The staff is nice and professional

The young man who helped me did such a great job In everything I really appreciate his help

Satisfied with the service

Ronald was a great help and helped me have a great experience at the facility.

Friendly help, clean environment, and amenities are easily accessible

Very clean the staff is great very helpful.

Great customer service very detailed information very helpful nice attitudes the manager is super nice I feel safe and secure with leaving my items here the facility is very clean as well overall would definitely recommend

Nice and friendly please always clean

You know this cubesmart is straight from a comedy. The employees there are lazy they never know anything. Have anyone ever seen the movie OFFICE SPACE OR CLERKS. This is how the employees are at this cubesmart. They definitely dont want to be at work. They definitely have no information about damages they cause with your storage unit. I am going to start to look for another storage place. Sometime you can't support businesses were you live for convenience. I rather travel for respect and great customer service then talking to people that respond like ZOMBIES WALKING DEAD. ????? I'm just being honest. I know I'm not the only customer that feels this way about this particular cubesmart.

They always accessible

Great service and was easy to do.

There was a lovely gentleman at my cubesmart who helped me so much. Thank you :)

Manager was very rude and disrespectful to me and my spouse. He told my spouse that he couldn’t respond to questions that we both had in regards to our storage rental. Was rude on the phone rude in person. Seen bothered the entire time and didn’t wanted to work with us.

Customer service experience was horrible. The manager is completely rude, he surely didn’t like to answer questions that where asked. His facial expressions and body language displayed him being bothered and being aggressive. Would not recommend to anyone I know.

Overall my experience at the storage was great. The Staff is also knowledgeable and friendly with service, Compton assisted me most times with all my questions and concerns as well as Carol. Great location!

Knowledgeable, capable staff

The staff are awesome and very helpful.

They were helpful they explained everything to me and it was a good experience.

Clean and safe place to store your belongings.

Compton was very helpful about the space I was looking for

Quick service greeted with kindness and my unit was fresh and clean

Jamie an nick is very helpful very polite always want to help very good at wat that do will come back again .

Jhamy was very good at helping me when it came to auction week. Really one of the sweetest person i ever met and so helpful.

for first time in my life i heard that storge is closed at 5:45 and open at 10:30. it’s like bank. not storge i don’t suggest to go there because they always closed.

Staff is friendly, place is secure and kept clean

Very knowledgeable employees.. Great customer service especially With MR COMPTON..

Knowledgeable Friendly staff, they never gave me an issue, they will definitely let you know when you've missed a payment lol. 4 stars though because upon moving in my 2 top units, they both hadn't been cleaned at all and had mice poop in both units. Had to sanitize and sweep myself, I don't think its required for them to clean the units when people move out but that would probably be a good idea as who knows what was living in there before you.

The best!!

the customer representative was very courteuos and with dept knowledge of the business. Excellent customer service!

Customer service was excellent

Ronald the manager made it easy and painless to sign up. Pick up arrangements were easy. Getting my things into the unit was easy. I was helped by an employee working the floor. She assisted me in getting a ladder to my unit. I didn't get her name but she was very helpful.

(Translated by Google) The bad thing is that they have not returned to the previous schedule, they saw very early and on weekends they close very early, there are people who work late and there is no access (Original) Lo malo es que no an vuelto al horario anterior sierran muy temprano y los fines de semana cierran muy temprano hay persona que trabajan hasta tarde y y no hay acceso

Great service

Everyone is so friendly there and helpful

Nice with you and helpful

The worst. Plus they have rats.

The team was very helpful and courtesy. I was able to check the storage area before I made a decision.

The storage unit never had any damage, customer service was good and I never had any issues when it came to paying for my bill.

It's very clean and the employees are all helpful .

Ok so I’ve been with this storage company for about 2 1/2 years now and I’m always in time paying my bill so I deal with no late fees no over draft fees or any thing such ! I’m always satisfied with how fast and easy things are at CubeSmart like for instance when I recently needed to change my unit from a smaller size to a bigger sized unit ! I was able to do so on the same exact day .The pricing wasn’t to much of a difference I’d definitely recommend CubeSmart to plenty of friends shh my d family I feel cube smart really cares and is really reliable !

Friendly staff person allowed me in to my unit and they were supposedly closed.

It was good

Curiosity and helpful

I had a really great experience at the 1810 Southern Blvd Cube Smart location this week. Ryan, Compton and another gentleman who’s name I can’t remember were beyond kind, helpful and went out of their way to help make my moving experience as stress free as possible. I really appreciated it. Thank you so much. Jodi

The place was clean. The staff was always helpful and kind if they were needed. I felt like my belongings were in good hands, and I am thankful to have chosen cubesmart.

I went to cubesmart today to get general information and Gabriel Santiago was so welcoming and helpful I will definitely be doing business with them due to his personality very friendly . We need more people like him. El mejor Gabriel Santiago

Clean and organized

Everything was always clean and the staff was always easy going and helpful

Excellent

Gabriel Santiago was exceptional. He was very understanding and knowledgeable of the the services you provided. He made my stay smooth and pleasant. Thank you for having such amazing staff He definitely needs an incentive for this one. Let me not forget about nick who also provided me with A1services they both rock thank u

Nick and Ryan keep the facility clean and very receptive

Nick...I love the way he helps me with packing my belongings as well as well as he keeps the storage clean and always has the place open on time.

Nick and Ryan is great , Very Helpful and Patient

Nick & Ryan were very helpful and offered great service. Highly recommend them.

Gabriel Santiago was amazing and very supportive with helping me understand my needs he was very clear and positive that cube smart is right for me.

Nick and Ryan are truly the best workers I ever met keep up the great work guys

Gabriel Santiago was great he was the only person there when I arrived.Very helpful and informative.

Nick ryan is very nice and and good customer service

Nick, ryan, abraham, and Gabe are very friendly towards Customers

(Translated by Google) The place is very hygienic and the employees know how to treat customers. (Original) El lugar es muy higienico y los empleados, saben tratar al cliente

Had the most professional experience that i have ever had at a storage facility. The staff was knowledgeable, efficient and courteous. Abraham took his time explaining every detail. Even went above by calling another facility for a special lock for me the manager was also extremely helpful and showing me two different units

Nick is a good worker ,he keep the buildings update, everything is clean, is nice and safe

Great staff, very helpful, very friendly

Ive dealt with numerous storage units and these guys is by far the best.... I recommend to all !!!!!!!!!

They helped me with what I needed and they were quick didn’t leave me waiting

MR. SANTIAGO GABRIEL WAS A GREAT HELP AND LOOKING FORWARD TO DOING BUSINESS.

I went to cubesmart today to get general information and Gabriel Santiago was so welcoming and helpful I will definitely be doing business with them due to his personality very friendly . We need more people like him

Abraham Abe was great very explanatory, very helpful, and great to work with. Highly recommend this location.

Workers; Nick & Allen was extremely helpful on service & maintaining a clean, & safe environment to continue my experience while I sort through my items. They ( Nick& Allen ) also offered a helping service with several heavy items. I truly do appreciate their appearance @ the right time when it was needed. Thank You Fellas.. Right on Time….

Nick, billy, Allen are extremely helpful and respectful. I enjoy the service

Abraham was very friendly and knowledgeable. He answered all the questions that we asked and wanted to answer more but we had none to give. The storage unit was clean and well kept. Glad to be doing business with them

Workers are very helpful to the customer billy Allen and nick are very wonderful towards customer like myself I asked a question and right away they helped with great feedback they are very well manner towards customer I recommend people to this storage for sure reasonable pricing best deals they can offer

Nike, Billy, Allen are such good help I never have a problem when I need assistance thank you cube smart

Good reasonable pricing workers are very helpful to customers no attitudes at all no complaints either

This location is pretty cool.

I appreciate the team at my location they go above and beyond to help the customers.

The team on duty did extremely good with fine directives. I appreciate them so well.

The service is great, the stuffs are friendly and helpful.

Great plc good awesome ice cream ??????????????great service I always come make a stop when I visit moms, good friendly ppl love how they make me feel like family ???

They help me so much I tell everyone go to cubesmart

Great service,,, Excellent men ??--- I knew his work ??--- very smart man---

(Translated by Google) Good service and good prices when you want to rent a garage to store what you want. (Original) Buen servicio y buenos precios cuando deseas rentar un garaje para guardar lo que deseas.

Overpriced and unreasonable storage hours. 9am - 5:45pm i work between those hours so its really hard to access MY things I pay for. Once I’m done with them I will never use them again. Would not recommend!

They get 4 stars because the staff was really friendly and informative also very helpful with issues but Tech needs improvement my code wouldn’t work for the elevator 2 days in a row, like I said the cube smart associate was extremely helpful with this matter but it shouldn’t always be on her Thank you Miss Hicks ??

Everything is good thanks

Very good storage facility

(Translated by Google) I didn't like it. After 6 months, they raise your rent. This is an outrage and they don't know how shameless it is. (Original) No me gustó al cabo de los 6 meses te suben el arrendamiento esto es un atropello y no saben cuánto que descaro

In 9 years you cannot get them on the phone!!! They want to charge you a late fee when their computers are down!!! What the hell!!!

Easy respectful and very helpful, then made my first time experience with storage

Best place to store your clothes

I had the best experience with the entire crew!!!!!!! Jeffrey jiminan (Jeff Jeff) was definitely one of the most helpful, and understanding manager ever and Jose de la Rosa was Very dedicated to helping me find the perfect storage and Stephanie Hicks also very helpful.I was so unsure about renting a storage until I came in and really got a understanding about the price and size and all the Necessary info ,I look forward to having a long time term membership. And I also look forward to recommending others!

Great customer service. Abraham was very help, understanding and answered all my concerns is service is appreciated.

My experience was good , I had no problems was belongings was same and untouched everything was how I left it thanks for the service

There wasn’t climate control on the several times my husband and I were there over the summer. It was a scorcher. Today the employee was late to open the gate to the cube smart and now she has yet to open the gate for customers to enter storage. There are now, 5 customers waiting to and it’s 9:14am. Thank God today is the day we haul all of our belongings out, we won’t have to deal with any of this nonsense anymore. Online it says it opens at 9. I expect it to be open! Another employee arrived and opens the exiting gates at 9:23. There are now 3 cars and 5 people by foot waiting. 9:29 another employee enters and the first employee finally opens up the gates for the customers to enter storage. A day later I was told to email them, I did and still no response. Get your belongings out, while you still can, much more affordable places with great customer service. Best of luck to you cube smart folk. Over and OUT!

Very good and kind employees

Very professional in my experience ????

Started out has a great idea to have one but then the price changed and I was never notified and was paying an extra hundred and $20 dollar for a small unit. The location I was at just had multiple issue with not communicating with clients so I clean my unit out and moved to a different unit and company.

Great customer service experience

The staff are friendly and helpful pleasant and knowledgeable the prices can get high but if you need long term storage this is the place to be

They only had storage for a ladder on 3rd for.

They keep raising their prices!!

Customer Service at this Location Needs More Improvement And Better Service There are times Where Only 1 Elevator Works And they Have two Drive in Gates Where only One is Open All the Time i Come there Needless to Say I Moved All Of My Belongings And Found a Better Location With Better Customer Service

Service was great ??

Too expensive compared to other storage in the neighborhood

The staff treat me great

The staff are well trained, polite, knowledgeable and courteous.

I like this place the locker needed to be clean out someone clean it with no problem. I will see when I go back how everything is. It's very convenient to were I live

This location had poor customer service over the past 8 years. The only day I experienced quality customer service was with the staff working the day I terminated my service.

jeffrey jiminian he was a great helper today he explain everything to me also his general manger she was great help today Lyz Morales

Serving me for more than fifteen years.

Whenever I called them they always answered all my questions and when I visited the storage it was always clean. The location was very convenient close to public transportation. The staff very respectful and helpful.

The protection measures that’s put in place under this pandemic. The professional and how informative the staff was. Thank you again for allowing me to smile in such times.

Jeffrey jiminian is the best mánager at sourthen blv he help us help us find the perfect size cube best manager.

I will give another review when they fix the glitch in the Accounting process. The Customer Service was EXCELLENT otherwise!??????

Clean and courteous.

You got the right team at Southern Boulevard.

I have a 10x15 unit with cubesmart since November 2019 , we are now in april 2020 and it's been 2 months already since they increased my rent with $28 more . Just be prepared with that unexpected increase from them!

Very close to my crib and the staff are very polite and nice and it's very clean

I have a storage with them and one day I went to move my things and I left it on the side to just get a pully cart to load them on there and a staff member threw all my things in the garage I will be removing all my things from there and shutting my unit down and I wish they would stretch there hours at least till 9 pm 6 pm in so difficult to get there and especially if I have a busy schedule

I came in yesterday and there were two associates working. It was a bit busier than other times I have visited this location but the two associates were very mindful of the customers waiting and they greeted us as soon as we came in and told us they would be with us shortly. JEFFREY and CRISTINA worked very diligently to get the line moving while making sure the customers were being taken care of. I even saw them giving a tour of the cubes to the customers that were ahead of me. CRISTINA was very professional and I can tell she works very calm under pressure. JEFFREY was very friendly and even made some of the customers laugh including myself with his sense of humor. CubeSmart needs more employees like these two. I wanted to mention them here because they deserve the recognition from their managers. Also give them a raise. They deserve it !

I went in here because I had such a terrible experience in the past with public storage so I wanted to try a different storage company. I had a lot of questions and the lady at the desk CRISTINA FELIZ was very helpful and patient in answering them all. Towards the end of our interaction she even asked me if there were any other questions I needed her to answer which shows me that the employees here really care about their customers. ANTHONY was very nice and helpful too. I will definitely be coming back and recommending this place to all of my friends. The place is very clean and the staff all very friendly. Great job training the employees to who ever the manager is. Keep it up!

Just locked down our CubeSmart storage unit today and Jeffrey Jimenez was amazing!! He was really positive, professional, patient and informative. The space was clean and we felt comfortable in storing our property. Thank you for the tour and making the process easy and pleasant.

Asia is a kind and hard working person. She helps me with everything I ask of her. She deserves a raise. I really appreciate you help. God bless you!

The manager jeffrey who were behind the counter took great care of me. They check the storage unit and made sure it was clean and helped me pick the perfect cube for me.Pleasant personalities. I would recommend this cube smart to my friends.the best.

Great staff! No problems very helpful and they show you the unit sizes

Good staff

I rented recently rented 2 rooms at CubeSmart on Southern Blvd. in the Bronx. I live in Manhattan, and I had rented storage rooms in Manhattan for many years. But that facility was closing, so I needed to find a new place. I visited several other self storage facilities in Manhattan and Brooklyn before I went to this CubeSmart on Southern Blvd. I was pleasantly surprised by this facility. Although it is much further away from my apartment than my space in Manhattan had been, it takes about the same amount of time to get there by subway and the building is a short block away from the train. The facility is very clean and brightly lit. But, most importantly, the two people who helped me there - Jeffrey Jiminian and Asia - were exceptionally helpful and friendly. I was so pleased with my experience that I recommended the place to a friend who also rented 2 spaces (he had spaces in the Manhattan facility that was closing, as well). I waited a few weeks to write my review to make sure that his experience was as good as mine. Jeffrey and Asia really made a big difference in my decision to rent space at this CubeSmart. They seem to enjoy their jobs and genuinely want to help people.

Inexpensive choice

Jeffrey Jiminian has excellent customer service skill he helped us find the perfect size cube,

It's very very frustrating when you are trying to reach someone in this office and you keep getting their voicemail announcing that they are currently out of the office or assisting a customer! I have been calling them since 9:30am till 4PM and I have not been able to get through to anyone! Over 30 calls in one day! Absolutely unacceptable!

Jeffrey jiminiain has great customer service skills, he help me find the perfect cube for me

Asia

This is a good storage facility. Very clean and good customer service. There are no signs or rodents or bugs! That's very important to me ! I would recommend it to a friend.

Love this place.

Love the Storage space

Asia and joell was wonderful!

Absolutely loved the customer service I received Jeffrey helped me pick out the right unit for me!

Excellent service.

Clean place

People who works there lies a lot

Jeffrey jiminian was one of the best customer service reps I’ve ever encountered!! Please be sure to ask for him specifically if you should ever visit that Cube Smart!!!

working on the one the hottest days of the summer is never easy but that surely didn’t keep the gentlemen at the desk from providing guest with exceptional customer service, especially the manager Jeffrey Jiminian. Not only was he extremely helpful to me, aiding in my transition but he also showed how exceptional of a person he is. As I waiting for one of the gentlemen to close out my paperwork, in enters a women hauling her belongs over to the desk and asks if they had any water for the guest. They apologized and said that they did not. However, Jeffrey made his way to the mini fridge and gave the guest a brand new water bottle he had been saving for himself. It’s the small acts of kindness that truly go a long way. Way to represent the business Jeffrey.

I’m moving my stuff into this facility and as of yesterday I got there close to the closing time which normally Staff members would be rushing but NOT the staff here AT southern blvd location they took their time... one particular gentleman who helped me Jeffrey Jiminian Was very patient and knowledgeable and informative gave me options went over all of the payment options Due dates etc just really made sure all the i’s were dotted and T’s are crossed ... I really appreciate not being rushed or annoyed ... because my day was very overwhelming And when I was handling storage affairs and everyone was pleasant made me feel a little bit more comfortable and made my day a little bit easier which I appreciate thank you Southern Boulevard Staff thank you Jefferey I look forward to a pleasant experience for the next few months while I have my items in your facility....

I loved the service I received. Only problem I had was that there wasn’t any cameras so I wasn’t sure if my belongings were going to be safe. Also because the people I saw walking around looked suspicious. The 3rd floor was very hot. It definitely needs AC. There was also some water damage as well that I didn’t like. Other than that The manager Joell Duncan was very nice. He greeted me as soon as I walked in so it gave me a great feeling. Was very generous and professional. He gave me a nice walkthrough and answered all the questions I had with no problem. Showed me the different kinds of units they had to offer. I can tell he makes his customers feel comfortable about coming to use the storage. We need more people like him around!!

Joell Duncan manager Help me when I arrive late. Thank you for the Great service. But building need Better AC on storage floors

The guy was pretty helpful and answered all my questions and made sure I understood how everything work.

Wish they did not auction my birth certificate and family photos. :/ at least give a person a chance to get their personal things out before selling. That’s the human thing to do above money. But overall they were professional and I guess rules are rules. But be careful before you sign paperwork. Ask questions or this could be you. :/

Anthony River, provided great customer service. He is very professional and consistent. I look forward to my next visit.

JEFFREY Jiminian is a Wonderful Young man who assisted us with the move in process.he made everything fast and easy! very knowledgeable of the Company product. He has excellent Customer service.

Staff is awesome and place always clean

I have had nothing but a great experience with the CubeSmart on Southern Blvd. Todd & Anthony are nothing but professional. I noticed it with the way Anthony treated me & my family as well as other customers.

Jeffrey Jiminian is the best manager. He deserves a raise. Totally awesome and great customer service!!

Jeffrey Jiminian is amazing service. Very bubbly attitude made the appearance quick and easy

Came in to see the size of a unit i reserved at the 1810 Soutbern Blvd location and i was helped by Jeffrey Jiminian.i've been in the customer service industry for thirty years and i was highly impressed with his service. I would like to commend Jeffrey for his skills in clear communication patience,sales and knowledge of his products.His a great asset to your corporation. I would highly recommend him to friends and family for future rentals.customer for life

I came in for just some tape and one box but walk out with extra things such as wardrobe boxes and bubble wrap to make sure my move was easier but this store manger. Joell Duncan was very informative and help me a lot with learning new information about a unit that I would like to purchase in the future , he explain how many items I can put in the unit and the size for the amount of stuff I would place in the unit . Also the type of items I could place in the unit and what type of stuff cubesmart provides to protect the unit. He was a great help and is really informative and I would recommend anyone to speak to him when you come in .

Joell duncan service was excellent gave me all necessary information 100 percent would recommend 10/10

Very nice service

I would like to say that the two guys that helped walk me through the process were very helpful.they are very polite and professional and funny.they made the whole experience good.i would like to mention them by name.Jeffrey jiminian and Anthony Rivera. those men are an asset to your company.im a very satisfied customer.

Clean Facility I Would Referr Using Them.

Have a unit

Jessica Jimenez manager was very helpful and hospitable. The customer service was wonderful.

This place is amazing, I work with the manager Joell Dubcan who provided me with all the answers to my million questions. He was very knowledgeable therefore he was able to answer any questions to my concerns. Thank you so much for allowing me to experience excellent customer service with Mr. Duncan. I will refer any family and friends to this location Only.

I had an amazing experience at the 1810 Southern Blvd cube smart location. The staff on site and on the phone were extremely informative and helpful. They were knowledgeable about there products and services. All the representatives answered all my questions thoroughly and gave me 100% respect and attention. The storage unit and office area was clean and very tidy. I highly recommend this location to anyone seeking a storage unit !! To the staff and management keep up the great work!!

AMAZING STAFF AND CLEAN FACILITY AND REASONABLE PRICES ....THANK YOU CUBESMART

Joell is the man!! Knowledgeable and attentive . Within 10 mins of been there ; the unit was my and the movers started offloading in the storage unit. They have loading docks, with quick access to the rooms. At the time; they had a free month to move in, so paid almost nothing to get in.

Jessica Jimenez really good service !!!!!!

Miguel was very professional , very friendly , had good customer service . My first time ever renting a storage and I would recommend to anybody very clean and nice environment!!

Manager ms Jessica did a wonderful job taking care of me. She is great at what she do !

Miguel was super helpful! He was very patient and informative. He made me very comfortable in my decision of renting a storage unit and answered all my questions. I’m very happy with my decision to go to this cubesmart for my storage. Thanks Miguel!!!!!

Best place to keep ur thing.

Very happy customer --- with a little feedback. Had an amazing experience with Ivey at Southern Boulevard. She was professional and concise with her explanation of everything. The price was very reasonable, especially for the size unit we got. Would totally recommend this location and her as a direct contact. Now for the not so fluffy stuff... We did not enjoy the move in process as much due to a few minor issues, however: 1. The garage door at the loading dock has a 1/2 lip that makes it very hard to get the carts over when fully loaded. What should have been a 2 or 3 hour job turned into 6 as the carts could not be loaded fully. A small angled lip would not impeded the seal, or even a portable ramp, would fix this issue; 2. The swing door into the units is very narrow, and the plastic buffer knocked over more that helped guide. A very expensive printer fell during my move-in because of the door buffer taking up more room.This carts are just able to fit. This rubber piece could easily be replaced by a flat rubber bumper, which would fix this issue; 3. Harassment by locals allowed to loiter and walk the hallways made the move-in super uncomfortable. For a secure location, it seems to be a very dangerous practice to not have those parties asked to leave or removed. My final feedback is the hours... Upon arrival on Sunday at 3:27 PM, the team was already closing the gates to enter into the lot. My understanding was we have until 4 to exit, and 3:55 to enter. These hours are restrictive already. Maybe if you spread your schedule a little, you would increase sales, collectibles, and client satisfaction. Maybe 9-9? Monday I saw no less than 5 staff members sitting in the office area, with a maintenance manager and a maintenance person, plus three office people. Seems like a lot to all be 9-5. Spread them out and do 9-5 for the opening manager and maintenance manager, and then have another desk person come at 11 to cover the lunch of the first, and then the last come at 1 to work until 9. Your second maintenance person also comes at 1. Gives you full coverage all day. I don't know... But seems reasonable.

Great Customer Service.

Very friendly