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What's smart for you?

CubeSmart's property management program provides extensive operational and managerial support to ensure your investment is well-managed. Find out how our team can improve the performance of your property.

Smart Customer Acquisition Strategies

When you partner with us, you become part of a strong national brand that is a leader in the self-storage industry. Our efforts to acquire customers are as efficient as they are relentless. With us, you gain economies of scale that are impossible to achieve for smaller operators. Our marketing efforts not only bring in more customers, but they also improve your return on marketing dollars invested. We devote a multi-million-dollar marketing budget to getting customers onto our website, dialed in to our award-winning National Sales Center, and into our stores. Customer service reigns supreme in our Sales Center day and night. This availability provides a large advantage over operators that can only field calls and take reservations during normal store hours.

Marketing

Website testing program ensures more website visitors convert to reservations.

Management of aggregator listings ensures cost-effective lead capture from companies like Sparefoot, FindLocalStorage, and more.

Cutting-edge paid search and digital advertising strategies efficiently convert more clicks to customers.

Regional marketing campaigns increase awareness of the brand, nationally and locally.

Expert SEO drives better search engine presence.

Store marketing efforts build awareness and help teammates engage with the local community.

Constant local listing management ensures your store is well-represented across the web.

High quality in-store marketing materials and collateral enhance the customer experience.

Reputation management generates and monitors online reviews.

Referral programs facilitate word-of-mouth advocacy from our current customers.

Social media management keeps customers and the general public engaged with the brand.

Partnership programs leverage our relationships with service providers like movers, truck rental agencies, professional organizers, and more.

National Sales Center

Our around-the-clock operation ensures a live customer service agent is available to assist customers and take reservations, even outside normal store hours. With over 60 well-trained agents to secure reservations from prospects and handle routine customer service issues, we allow store managers to concentrate exclusively on in-store interactions. To facilitate excellence and productivity, we use:

  • special incentives encourage our Sales Center agents to achieve high levels of performance;
  • end-of-call customer surveys help maintain consistently high service levels;
  • call monitoring systems provide key performance indicators for call-to-reservation conversions and service levels, maximizing performance;
  • outbound agents follow up on leads and pre-opening inquiries from CubeSmart’s website; and
  • a social media response team monitors Facebook, Twitter, website feedback, and reputation management systems, responding to issues and negative reviews, escalating to district managers when needed.