{"id":618,"date":"2021-05-28T15:06:08","date_gmt":"2021-05-28T15:06:08","guid":{"rendered":"http:\/\/cubesmart3pm.local\/?page_id=618"},"modified":"2026-06-24T13:38:49","modified_gmt":"2026-06-24T13:38:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.cubesmart.com\/self-storage-management\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-container-6a6b3b160f81e wp-block-group alignfull faq has-white-background-color has-background\"><div class=\"wp-block-group__inner-container\">\n<h1 class=\"has-text-align-center h2Red has-text-color\" id=\"cubesmart-management-faqs\" style=\"color:#cf1f2f\">CubeSmart Management <br><span class=\"h1Red\">FAQs<\/span><\/h1>\n\n\n\n<style>\n.faq-button:hover {\ncolor: #cf1f2f !important; \nborder: 2px solid #cf1f2f;\nborder-radius: 10px\n}\n.faq-button .wp-block-button__link:hover {\ncolor: #cf1f2f !important; \n}\n\n.acc-header {\n  width: 100%;\n  padding: 15px;\n  background: #c8d2e1 !important;\n  border: 1px solid #ddd;\n  text-align: left;\n  font-weight: bold;\n  color: #444 !important; \n  cursor: pointer;\nfont-size: 19px !important;\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  transition: background 0.8s;\n  margin-top: 5px;\n}\n\n.acc-header:hover {\n  background: #eee;\n}\n\n.acc-content {\n  max-height: 0;\n  overflow: hidden;\n  transition: max-height 0.3s ease-out;\n  background-color: #ebeff4;\n}\n\n.ea-body {\n  padding: 15px;\n  color: #444;\n}\n\n.acc-header .ea-expand-icon {\n  transition: transform 0.3s;\n}\n\n.acc-header .ea-expand-icon {\n  transition: none;\n}\n\n.acc-header.active .ea-expand-icon {\n  transform: rotate(180deg);\n}\n<\/style>\n\n\n\n<h2 class=\"has-text-align-center h3RedFAQ has-text-color\" id=\"management\" style=\"color:#cf1f2f\">Management<\/h2>\n\n\n<div id=\"sp-ea-552\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"0\"><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse5520 href=\"javascript:void(0)\" aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What should an owner look for in a management company?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse5520\" ><div class=\"ea-body\"><p>Above all, you want a management company that is an expert in the self-storage business. To maximize your asset\u2019s NOI, your management partner must be able to continuously adapt to an everchanging environment. Your level of confidence in your management company\u2019s ability to oversee your property with your interests in mind is of the highest importance. Responsiveness to your questions and concerns is key. Ultimately, a knowledgeable team capable of mastering daily operations with advanced systems in place will make your facility as profitable as possible.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse5521 href=\"javascript:void(0)\" aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What are the benefits of REIT management companies vs. regional management companies?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse5521\" ><div class=\"ea-body\"><p>The many advantages of REIT management companies include expense management through better economies of scale, online marketing authority, and revenue management strategies. REITs seek to maximize revenue for shareholders, and you stand to benefit from that core competency.\u00a0 Along the way, you will have the transparency that comes with a publicly-traded company.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse5522 href=\"javascript:void(0)\" aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> How large should a facility be for it to make sense to choose a management company?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse5522\" ><div class=\"ea-body\"><p>With the management fee in place, it may not make sense to pay the monthly minimum for a facility under 35,000 net rentable square feet, unless that site is in a high-rent market.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"has-text-align-center h3RedFAQ has-text-color\" id=\"how-cubesmart-operates\" style=\"color:#cf1f2f\">How CubeSmart Operates<\/h2>\n\n\n\n<div class=\"my-accordion\">\n  <!-- Item 1 -->\n  <div class=\"acc-item\">\n    <button class=\"acc-header\">\n      How do you differ from your biggest competitors?\n      <i class=\"fa fa-plus ea-expand-icon\"><\/i>\n    <\/button>\n    <div class=\"acc-content\">\n      <div class=\"ea-body\">\n        <p>CubeSmart\u2019s main focus is on customer service. We strive to offer our customers, teammates, and third-party management partners the highest levels of service. Additionally, we share a portion of tenant insurance profit with owners.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n  \n  <!-- Item 2 -->\n  <div class=\"acc-item\">\n    <button class=\"acc-header\">\n      What are your management agreement details?\n      <i class=\"fa fa-plus ea-expand-icon\"><\/i>\n    <\/button>\n    <div class=\"acc-content\">\n      <div class=\"ea-body\">\n        <p>CubeSmart\u2019s management fee is based on gross revenue. Facility-level expenses are passed through to the owner. Included in the fee is all-inclusive management services from CubeSmart\u2019s internal teams: Operations, Marketing, Revenue Management, Human Resources, Information Technology, and Accounting.<\/p>\n        <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Item 3 -->\n  <div class=\"acc-item\">\n    <button class=\"acc-header\">\n      Who will I work with once my facility is being managed by CubeSmart?\n      <i class=\"fa fa-plus ea-expand-icon\"><\/i>\n    <\/button>\n    <div class=\"acc-content\">\n      <div class=\"ea-body\">\n        <p>CubeSmart assigns a relationship manager to serve as your main contact no matter how many facilities you own across the country. Relationship managers are based in our corporate headquarters, giving them ready access to department leaders. Local district managers are always available and know the facilities and markets best because most are from the local area. We encourage you to develop a rapport with both your relationship manager and district manager(s). You will also work with a dedicated property accountant who reviews property income and expenses, pays the facility\u2019s bills, answers your accounting questions, and sends your financials each month.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n   <!-- Item 4 -->\n  <div class=\"acc-item\">\n    <button class=\"acc-header\">\n      Is there preferential treatment of owned vs. managed stores?\n      <i class=\"fa fa-plus ea-expand-icon\"><\/i>\n    <\/button>\n    <div class=\"acc-content\">\n      <div class=\"ea-body\">\n        <p>Every managed facility is treated equally to CubeSmart-owned facilities. There are no differences in how we operate our stores through our call center interactions, internet marketing efforts, revenue management practices, or any other services. Our goal is to make our customers happy while maximizing your revenue.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<!-- Item 5 -->\n  <div class=\"acc-item\">\n    <button class=\"acc-header\">\n      What kind of reporting is available?\n      <i class=\"fa fa-plus ea-expand-icon\"><\/i>\n    <\/button>\n    <div class=\"acc-content\">\n      <div class=\"ea-body\">\n        <p>Owners have access to two different systems that offer 20+ reports available on demand at any time. Daily Scorecard reports arrive via email each morning and highlight rentals, vacates, occupancy, revenue, accounts receivable, and more.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n\n<!-- Item 6 -->\n  <div class=\"acc-item\">\n    <button class=\"acc-header\">\n      How do I know what costs are involved once you are managing?\n      <i class=\"fa fa-plus ea-expand-icon\"><\/i>\n    <\/button>\n    <div class=\"acc-content\">\n      <div class=\"ea-body\">\n        <p>At the start, CubeSmart completes a projection for you that outlines expenses, revenue, NOI, and lease-up. Once your store opens, you will approve the budget each year with input from your relationship manager and the store\u2019s district manager.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<h2 class=\"has-text-align-center h3RedFAQ has-text-color\" id=\"development-acquisition\" style=\"color:#cf1f2f\">Development &amp; Acquisition<\/h2>\n\n\n<div id=\"sp-ea-937\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\"><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse9370 href=\"javascript:void(0)\" aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> How can you help a developer prior to opening?  Are there fees?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse9370\" ><div class=\"ea-body\"><p>We prefer to be involved in a project as early as possible so we can offer our input on site layout, unit mix, office layout, and signage. We also share our design and construction specs with our owners. There is no cost to have our assistance prior to opening. However, we do require a signed management agreement before our team spends time evaluating a site.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse9371 href=\"javascript:void(0)\" aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Will you develop for me?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse9371\" ><div class=\"ea-body\"><p>We do not offer development services, but we work with many developers through the initial phase of the project to assist with site layout, unit mix, office layout, signage, and forecasting.<\/p>\n<\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=#collapse9372 href=\"javascript:void(0)\" aria-expanded=\"false\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What if I want to sell my facility to you?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse9372\" ><div class=\"ea-body\"><p>We frequently acquire facilities from our managed store owners, and we welcome the opportunity to speak about your site. Our investment strategy is to continually look to acquire quality assets in our target markets. <a href=\"https:\/\/www.cubesmart.com\/about-us\/acquisitions\/\">Meet our experienced team of commercial real estate professionals<\/a> who can understand your situation and adapt to fit your needs.<\/p>\n<\/div><\/div><\/div><\/div>\n\n\n\n<script>\ndocument.querySelectorAll('.acc-header').forEach(button => {\n  button.addEventListener('click', () => {\n    const content = button.nextElementSibling;\n    button.classList.toggle('active');\n    \n    if (content.style.maxHeight) {\n      content.style.maxHeight = null;\n    } else {\n      content.style.maxHeight = content.scrollHeight + \"px\";\n    }\n  });\n});\n<\/script>\n<\/div><\/div>\n\n\n\n<div class=\"wp-container-6a6b3b160fdeb wp-block-group alignfull has-background\" style=\"background-color:#f2f3f3\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-cgb-block-testimonialgenerator testimonialContent_container\" style=\"background-color:#F2F3F3\"><h3 style=\"color:#000000\">&#8220;CubeSmart is continually pushing the envelope to increase income without sacrificing rentals. I am very impressed with their attention to detail and how they have taken self-storage to a new level.&#8221;<\/h3><h5 style=\"color:#000000\">&#8211; CubeSmart Management Partner<\/h5><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>CubeSmart Management FAQs Management How CubeSmart Operates How do you differ from your biggest competitors? CubeSmart\u2019s main focus is on customer service. We strive to offer our customers, teammates, and third-party management partners the highest levels of service. Additionally, we share a portion of tenant insurance profit with owners. 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