Quick and easy

Convenience … it was close

great service rental space became to expensive since 2019 rent went up $150

Cube smart made the rental process very easy by offering contactless check-in. Plus they are very affordable....

The manager was very sweet and made my reservation process quick and easy. They have great prices, clean units, and well lite storage units.

Staff was kind and attentive She caught that I accidentally left the lock off my unit and secured it for me until I could get there

all is well , quility was great

Customer service was awesome!

ZERO STARS. This place is run by thieves! They are beyond unprofessional and disrespectful! We moved all of our stuff out by the agreed upon date, I asked them TWO separate times if I needed to give formal notice or if there was anything else I needed to do upon closing my account, they said no but then I was still charged $114 (they are sneaky about uping your rate every 6-12 months) and when I called about it getting my money back four being chard for services I’m not using, the employee that answered the phone said they dont give refunds, proceeded to talk over me and tell me that it’s not their job to cancel autopay (on an account they closed in store!) and told me it was my fault and that it’s my job and that I should have known this and then proceeded to hang up on me.

Kayla provided excellent customer service, was very helpful and pleasant, and went above and beyond to make things work.

Storage unit nice enough, staff nice enough... however as a courtesy I told them it would be my last month renting a storage unit. I was promptly sent a change of rate notice. Hiking up the rent 30$. I guess they are banking on me not being able to successfully move out. That's kind of shady business practices.

The Cube Smart facility on Lebanon Pike is very well monitored and clean.

The property was always accessible.

Very quick and positive experience. I would definitely recommend. Thank you!

Friendly young lady running front desk. Clean, wide openings for uhaul, and lights everywhere not scared to go up to storage at night by myself

The lady that took care of me was very sweet and nice helpful with every aspect that I needed help him it will only she was CubeSmart from here on

Very friendly and courteous very helpful

Ease of access. Easy online payment.

Cube Smart is convenient.

So very helpful in time of need thanks

Professional and Quick.

Great customer service and the facility was very well kept.

Interaction with the office always a positive. Units were kept clean and well maintained. Ty

Easy to use great staff great location a day great price

Professionals, prompted to answer any questions!

Helpful staff and conveniently located.

The facility was convenient and clean while the staff was very helpful in getting the perfect sized unit for my needs

(Translated by Google) It seems like a good place to me (Original) Me parece buen lugar

Mighty fine customer service and easy access to the Airport. Perfect for me, I drive passengers to and from the Airport all days and nights. Having a place to drop my large car’s Rubble sure helps We’ll kept facility!

The customer service was EXCELLENT. The manager at the 2825 Lebanon Pike, Nashville, TN 37214 location could not be better! She would call me if I accidentally left my unit unlocked and was BEYOND helpful with my departure process. The reason of the 5 rating is the constant price increases. At the time of my departure, I bill was almost twice my original rate. That is the main reason I stopped renting the space. You guys are too greedy with long-standing customers.

The site was well maintained and the staff are very observant.

Great rate, convenient location, and great service. Very simple and straightforward

Good very good and friendly

The staff and manager at this location have always went above and beyond.

Good customer service and will use again

The manager was very kind and easy going.

ease of acquiring space electronically good customer service

Renting and payment were both easy.

Great customer service. The facility is clean and we'll kept

Great communication and easy to use

Michelle, the facility manager, was very nice and informative from the very first day.

Moving is always tough and storing valuable items only makes it worse. The manager at our CubeSmart was fantastic and made us feel safe and our items secure. She was great.

My cube smart employees are so awesome my unit door broke and they had it fixed very next day! Resecured my unit and called to let me know. Customer Service was five star

Kayla the sale associate gave great customer service. She was friendly, knowledgeable and helpful.

The people and how safe and clean the unit was

Easy access to my property. Nice staff.

Excellent customer service. Friendly, knowledgeable and helpful.

We needed storage and that's what we got.

Great spot that's affordable

Employees Michelle and Kayla!

Friendly staff easy location

Very nice and friendly people

Clean place, very courteous staff!

Very easy to reserve on line and to access the unit. No contact procedure

Excellent customer service. I never had an issue with anything. I highly recommend Cubesmart for any storage needs.

Kayla was super friendly and understanding!

Nice, clean and very safe!

Never had a problem. Staff always nice.

Very easy and convenient.

Very friendly staff. She remembered me from my call earlier that day. Very nice young lady. Enjoyed our conversation

Everything was well explained and follow up was consistant.

CubeSmart in Donelson, TN could not have made my setup any easier. The staff is polite, professional and knowledgeable. I recommend CubeSmart to all.

The two ladies that run the place what are the backbone of the storage Michelle and Kayla to the most kindest women very professional make me feel like home every time I come in and out that was a plus that you never get anywhere else

Great facility, very clean unit & helpful, friendly staff. Highly recommended!

I have been a customer for over seven years with my latest unit H19... and I have always been treated with wonderful service with no problems what soever!

Always made sure to call and email before my bill was due and great customer service

Kayla and the staff at CubeSmart are very helpful and they were very kind to me when I was displaced by the tornado in Nashville, TN. on 03/03/2020.

I went there and miss Kayla gerald help me out with with a quickness and was very professional I highly recommend any one use cube smart and always go talk to miss kayla

The office staff was very helpful and the location was close to my house.

Convenient location , easy access

Customer Services , they were very helpful and easy to work with .

Great place, sucks that you can't access your unit after 10pm but I suppose it's for security purposes.

Convenient access to clean units, good security, friendly and courteous staff.

The staff is always pleasant, helpful and efficient. Kayla rocks!!!!

Worst storage unit ever. Lied about the details . and love harrassment. I am a loyal customer. But still treated like garbage. Will not rent here again

Great rates

Service is def not with a smile.

What an amazing experience! Kayla got me all squared away and I couldn't be happier! I had previously booked a "climate controlled" unit at Public Storage on Elm Hill but quickly realized that plywood can't be climate controlled. I headed over to CubeSmart on my moving day and Kayla was amazing. She helped me make the best choices while empathizing with my very stressful moving day. I am so grateful for her help and I feel great knowing that my things are safely stored away in a REAL climate controlled facility.

I needed a storage unit ant right there it was. The attendant girl was very knowledgeable and helpful. Kayla showed me the unit. And explained me the options I had very well in detail. Very nice and helpful. Thank you

Best storage place I've ever used. Very friendly and great customer servic .

Good

To high want go back

I took someone else there

I’m a first time storage user and Kayla at Cube Smart in hermitage made my experience VERY enjoyable! She explained everything to me thoroughly yet quickly and was courteous throughout the whole proces. I would most certainly recommend cube smart to anyone in need of some extra storage

Michelle was very helpful and friendly always doing what she can to help customers. Totally recommend this place

Fast, friendly and efficient!!

Just started renting with this Cube Smart location, but Michelle was the sweetest. She made the rules and terms clear and easy to understand, and was personable and easy to talk to.

Convenient and clean. Easy in and out.

Michelle was very kind and helpful, and the property is the cleanest storage facility I have ever seen. I definitely recommend this location.

The best customer service ever. The ladies there were very helpful and friendly. The property is always clean. Will refer friends andfamily to this location.

Friendly staff, they get to know their customers well. Highly recommend them.

Freshly painted May 2019.

I normally dont do reviews but this warranted me taking the time to write this. I rented a space for a year and a half from CubeSmart and everything was fine UNTILit was time to move out. I inquired about my responsibility with the company and i was informed of some things that just didnt seem quite right. I asked for a copy of my lease and reviewed it and then begun to question what was informed to me. The young lady immediately begun to be short with her words and almost down right rude. She said that she had to help another customer that was locked out of there unit so she had to go(she didnt ask me to stay so she can address my issues, she just grabed her keys and walked out). I called customer service and the lady on the phone was extremely nice but wasnt able to help me answer my questions. She referred me to the district manager. The District Manager did call and leave me a message three days later, but when i called her back within an hour she never called me back again. I put this review on a survey i revieved from the company regarding my experience and was informed i would be notified of when it posts. Never got that notifications so i guess they dont want others to see what i said, immagine that. I always say that the true test is not how someone treats you when things are going right but how they put you at ease and support you when things are going wrong and this company FAILED in customer service. I will NEVER due business with them again based on this one experience. Way to many other options!

Very good

No issues with renting...all went well

Decent and clean self storage facility but for some reason the main gate is always open

Great place. Very clean. Both the manager and assistant manager are very knowledgeable, helpful and friendly. Highly recommend this facility.

Selling your home is such a hassle, but Michelle and David were very helpful when we needed to store some furniture and junk while staging our home. The cube size was perfect for our needs! I would most definitely rent at this location again. Clean property and awesome staff!

Location needed a good clean up.

Thank you David!!!

I’ve used this specific CubeSmart twice now in the past 6 years. The grounds and units are clean and the staff is always super helpful. Their access hours are convienent as I visit to add and retrieve items frequently over the course of the year. It’s really quite relieving to not have to worry about space or if my belongings are being taken care of!

Stopped by to check out storage and David was very helpful and extremely professional. Look forward to them keeping my belonging safe.

This storage facility absolutely deserves a five star review. The staff was very friendly and helpful, and we all know that moving and having to store your life in a box is no fun and very stressful, not to mention expensive at times. That leads me to my next compliment, this facility offers a free first month, so all I paid was $35 in total for the first month. I can't tell the world enough, this is definitely the place to go for all of your storage needs.

The manager and the guy helped my husband and I in so many ways. We are grateful. The least we can do is give a 5 star rating. I wish I could give more. They were a blessing. I thank God for them. Please go to this Cube Smart because they will take good care if you and will help you the best way they can and plus they are understanding!!!

Michelle was extremely friendly and helpful. We have been using this cubesmart location for a while and recently needed to move into a larger space. She made the process very quick and seamless. The units and the lot itself are very clean. We will definitely continue to do business here!

Great customer service, easy to get checked in and set up. We got 1 month free, which was great. Plenty of room in the 12x30.

I had a great experience with this place. The manager Michelle Holleman was always helpful with all of our needs. I will definitely use them again. Two thumbs up!!

I would recommend this storage facility to anyone based on the knowledge and respect alone of their on-site manager Michelle Holleman. She helped confirm our needs and was very respectful to all involved, I would rent at the facility again without hesitation should the need ever arise again.

Great customer service! Needed a space on Sunday and they were OPEN. Would recommend to anyone.

TaKayla and staff are great. Thanks!

Great customer service. Staff is great.

Experience here has been good. The staff has been very helpful on a variety of levels.

I would definitely lease from this company and location again. TaKayla and Michelle are always there to help.

This is a very good storage phyility. Very clean and the staff there are helpful and polite. Easy in, easy out.

07/17/2016...WOW!!!...WOW!!!...WOW!!!...Takayla, Mgr. "The Best"!!! * Arrived late Sunday AM(previous resv.)..."EVERYTHING" SET TO GO!!! * First Unit...Electricity(light blub inside) not working..."T" switches gears, hits the computer...Aha...10-15 units down and across the paved drive... Unit(has "dim"/old light blub)...ask for new...Aha..."T" again...to the rescue!!! * Hot...Humid...Hot...Humid(96-99)..."Frig. Cold" bottle of water(actually 2) from the "T" lady!!! AWSOME...WOW!!! * "DO" Cube Smart..."Snooze...you'll...Loose"!!!

This place is awesome. The people are so friendly, easy to talk to. I've moved twice and no matter where I go I go back here! Great prices in my opinion, conveniently by the uhual area, always happy to answer questions. One stop shop. A+ ladies and gents.

No problems

Wendy was awesome and really helped me out! Great service

Super easy, fast and friendly. I feel 100% confident that my belongings will be secure. Great place to use. Thanks!

This was my first experience ever renting a storage unit. I was very pleased with the way Michelle handled everything. The facility is very clean and easily accessible. The only complaint I could make is that she didn't help me unload my 26-foot U-Haul. ;)

Michelle and her staff were very friendly and professional. They explained everything perfectly and took the time to help me in every way that they could. They even helped me get a good deal. The facility has fresh paint and is maintained very well. My unit is dry and clean. Thank you for helping me in a stressful time.

They are the best. Friendly, helpful and very nice. Best choice in this area.

As a Regional Manager of a national company I have dealt with a number of storage facilities throughout the Southeast and Mid-Atlantic states. I rank the Nashville CubeSmart facility on Lebanon Pike the very best of all. Nowhere else have I experienced a more pleasant and accommodating management staff that expresses sincere concern and interest in their customer's satisfaction. I wish all of the storage companies that I deal with were as professional. Working with this facility has always been a great experience. Thank you to Michelle and Kerry for all that they do.

Great customer service! Love the access hours!!

Probably THE most professional of my recent storage facility arrangements. It's located close to my home and very convenient. Excellent treatment from staff. I don't see how it could be any better, unless they were able to heat the interior of the golf cart we used getting from the office to the storage room. In Nashville, cold weather isn't around that long actually.

It was a great experience. The space was clean. The transaction was quick and everything was explained. The staff were great. I interacted with two ladies and they worked as a team. Cubesmart, keep up the good work

Office staff was exceptional!!! Very pleasant personalities and they made the process to get the unit super easy!

The staff at CubeSmart really went above and beyond to assist us in our move-in on Saturday. We're paying less than half of what we paid at our previous facility and the storage unit is 100% better! Highly recommend CubeSmart Self Storage on Lebanon Pike!

Friendly, courteous, professional, I feel that my belongings will be safe which is very important to me. I would definitely lease from this company and this location again.

My experience with CubeSmart in Donelson working with Michelle and Paul, has been a great and pleasant event from day one. They both are customer oriented to each of our unique needs, at least that is my personal experience. I currently have 6 units under lease and have enjoyed storing my inventory here in Donelson. Most Sincerely Charles