This Cube Smart is my favorite. I have been a client for a number of years. The current management is by far the most qualified and incredibly helpful. Richard has assisted me with my account issues in a very productive and timely manner at least half a dozen times. Amanda, the newest rep is the kindest young lady who is diligent with her job. Unlike previous management and reps we see them all the time on site and in the office.

Richard absolutely is a superstar. Best Customer Service. Love this place

Customer service is very professional and courteous. Thank you

The front desk staff was super helpful and friendly and always able to answer any of my questions. Richard made both the move-in and move-out processes easy and stress-free.

Everything was very easy online, including signing the lease with SmartRental. I received everything necessary to access my storage via email. I really appreciate the follow-up call from Matt to make sure I didn’t have questions or concerns.

So far

Your staff were friendly and helpful during business hours.

Helpful, friendly Front Desk staff and safe, easy access onto property and into bldgs.

The facility was easy to navigate. I was in a rush to drop off my first round of items and the process went as smooth as one could hope for.

They will steal your belonings while you are moving in/out. Watch out the employees wandering around the units when you are moving things in/out!

Great Service. Clean facilities.

Great self storage place, and convenient to the neighborhoods and community surrounding Moontower Saloon. I’d give it five stars, but recently they have been adjusting rents up whenever the market conditions change, but they’ve never told us about openings or options that lower our cost as their costs lower. That feels like a bad business practice, but I have to admit, they keep the place maintained. Maybe their costs just keep going up? If so, you may experience the same rent increases we’ve been experiencing recently.

From the first call to the office on Manchaca these were professional, caring, people. They answered all my questions and won a customer right away. There are add on costs but at your choice. Lock is highless than $20, insurance $12 . Very secure , well kept.

Never buy storage units on auction on that facility. Richard was absolutely unsupportive with our case (couple time try to convince us do not come because owner of unit going to come and pay), we were agreed about timing when we will come to pick-up stuff from storage and literally got a call 5 min before arriving that unit will be sold to owner because he will come in 5 min and we don't need to come! But then couple hours were not canceled and been canceled after reaching out Storage Treasures. Cheating with won storage units

Easy to setup. Clean, convenient!

Facility was always clean and we felt our belonging would always be safe.

I’ve been charged twice in one month. I have called multiple times and get no call backs. I removed my lock in april and have now paid for 3 months!! this place is a JOKE do NOT give them your information

Efficient customer service, safe climate controlled storage space, carts available to assist in moving heavy/bulky items, easy to reserve online

Easy check in process and Richard was very helpful

Richard was extremely helpful and friendly.

I just signed up yesterday. No time to move in yet.

Easy peasy transaction. ??

Very nice staff (Richard) Explained the contract and other pertinent information well. Followed us to the storage and explained best entry for movers. Very friendly and good customer service.

Perfect service. They have such an efficient process. I love this place and definitely recommend it. Thank you CubeSmart team.

great all my needs were met

The facility is poorly maintained - the entry/exit code panels were both very loose, the gate is somewhat tight for large vehicles, the entrance driveway is patchy and uneven, and the parking areas are unpaved and unmarked.

Friendly staff, clean establishment, fair prices. The only thing I would complain about is the gate not working with the app, having to get out of the car to exit is pretty inconvenient particularly in the rain. Overall 8/10.

Clean environment, helpful staff, fair pricing for the storage!

I just wanted to say that Tony has been so helpful and accommodating. There was a screw up initially with another agent who was here and Tony was able to get it straightened out in short order. A highly recommended Tony and the quality of his service and the knowledge of the system.

Storage units were clean, service was great with Tony, got me into a climate control room because the non climate control room door was not operable at the moment. Tony was also very professional.??

The lady at the front desk was super nice and professional

Art is an awesome Manager. Very helpful and attentive for your needs. He's very resourceful, always trying to give a hand where it's needed.

Steve was very accommodating and efficient in his response to my family's needs and situation.

The lady who ran the branch we used was always polite and helpful!!!

customer service is good.

Good show!!

Was able to get a unit In short notice

It’s so great and comfy in here.

Racina Clark made my experience getting a storage unit extra positive. She made sure all bases got covered and was so pleasant to work with. Good job having such a lovely person on your team !!

Great security. The staff is vigilant. So appreciate the peace of mind.

Very friendly people and good service!!

Don't rent space here. They have developed an efficient checklist for irritating customers quickly: 1. Redesign your gate entry system and change the way the code is entered, don't notify anyone and definitely do not put up a sign to tell people. 2. Then, change the system so that people have to use a keypad to exit, also, don't tell anyone about this change. Be sure to put the keypad on the passenger side of the vehicle so you have to get out of your car every time to use it. Enjoy watching people get irritated and don't offer to help. 3. Jack up your rates 50% after you have been in there a year or two, also, don't notify anyone, just bill them 4. Make sure your employees act dumb about the changes and pretend it's always been that way 5. Despite all these security changes, be sure to leave the gate completely open at least 50% of the time anyway

Great service and Recina Clark was amazing and helped me with everything! definitely will go back following my great experience . Thank you!

Renting a storage unit was very easy. I appreciated that the agent working when I was going to start renting the unit was willing to stay a little bit past closing to help ensure that we were able to use the storage unit. Moving out was super easy as well.

I like that this place is always clean, and safe but I find the prices pretty high. Edit: Service is dropping. My contract was for $129 at the end of 2020. Now it’s mid 2022 and they are charging $179 for a 10x 10. I had 2 cards on file for auto pay, and one of them didn’t work (because I lost and had to cancel) instead of charging the other card, they gave me a bunch of late fees, and it’s a pain to deal with them.

Good communication between management and employees

The manager here is very nice professional and very helpful I got a unit here for a month and if I ever need a unit again I will definitely be back here (My truck and car ) both got flat tires from this place but other than that I can’t complain

J.J. helped us get our storage unit today quickly & he was very nice & helpful. Thanks JJ

CubeSmart employees were always helpful and answered any questions that were ask!!!!

Cause clean and nice stafg

The entire process was pretty seamless! Regina was a HUGE help once I got to the facility. She showed me our parking spot, realized it wasn't going to work and then quickly found another one. When we got back to the office, she quickly started a transfer of spots and ended up saving me some money for the first month! I had a great experience with just getting the spot! I highly recommend them!

The units are clean and the facility feels secure. Rechina the manager is accommodating and pleasant to work with.

Nice and professional management. Clean facilities.

It was easy to reserve a unit at no cost, then come back fill out the paperwork in a matter of minutes. The cost was reasonable and the location of the unit provided easy access. It was the easiest and best part of our move.

This facility was very convenient and the manager Regina was very professional and polite. I would definitely recommend this facility to my family and friends.

The General manager is amazing. GREAT customer service.

Attention to detail by management staff was amazing. Our unit was ready within a very short timeframe and the lock was inside, as requested.

Fast, easy, convenient.

The staff made it very nice and the process of renting a unit was oh so easy.I have rented units before from many companies but this by far was the easiest and most Pleasant that I have ever had.Thank you very much for making it easy and worrying free.

It was so easy to rent a unit and the manager was super friendly and helpful.

It was easy to rent and pay online. It was easy to get in touch with staff when I needed to buy lock and rent another unit.

Site was extremely clean not dirty like other storage companies. Staff was very nice to deal with and super helpful.

used them 6 months amazing place n great experience

It’s close by my house so it was convenient to rent a unit here. When I first moved in there was an extra lock on the unit even though I had prepaid for the unit. So the movers had to keep my things until the next day. Nobody at the office was answering the phone. They took that lock off by morning buy it was still frustrating and an added expense. They tried to make good which is appreciated. Anyway we worked it out. The unit was nice and climate controlled. They have good security. The rates are a bit high and recently were raised again. The office staff isn’t the best and hours are limited. Perhaps since COVID19, its changed everything in business. I’d rent there again if needed.

Clean facility and very easy acces

The facility is clean, safe, and well run. The people at the desk are professional and helpful. So many storage places can feel creepy and depressing but this one felt organized, dependable, upstanding and very straightforward. Easy to work with!

very polite.very helpful.immediate service.showed me the sizes available for my needs.

Rat infested. Rented a unit here for about 6 months and everything had droppings and urine. No food was stored, just boxes of clothes and electronics mainly.

Always there to help an answer my question

Location is ideal, and the rates seems fair. The manager greeted us at the door, which creates a nice first impression. Thanks for your help, Aubrey.

This facility is well maintained, very clean and properly surveillanced. The staff was professional and courteous. The General Manager Ms. Martinez was very professional and helpful.

Very clean place with decent prices.

Safe place to keep stuff things junk cars boats RVs etc....

This location has been the best! Accommodating in every way! They have always provided what we need in space whenever possible. They also keep us informed of changes in locations that might better suit our needs. Grateful for the great customer service!

Great local manager, takes great care to help me. Highly recommended.

Above and beyond service both in signing up and in checking out once we were ready to end our lease. Stellar customer service - Cynthia is an ace.

Aubrey was so helpful, kind and professional!

Every time I need a storage unit this is where I get it because I think it's an awesome Place good prices and the receptionist is very polite and your stuff is more safer here than in any other storage

Cynthia was extremely helpful throughout the entire process. The first month free is a very cool feature.

These guys are the best! I pulled up to the facility and it was pouring down rain. Before I had a chance to get out my own umbrella, the manager was already walking outside with a large umbrella to help me get into the office. They were efficient and knowledgeable, and clearly cared about the condition of the facility, the cleanliness, and the security. I was so pleasantly surprised how much I enjoyed the experience and the confidence it brought to storing my things there. Thank you!

Fast friendly experience! Great prices, staff is on point, helpful, would recommend to others!

I will not recommend this dump they charge ridiculous prices for these rat infested storage units I rented a storage for 9 months when I went to take my items out everything had rat droppings n urine I had to throw away a lot of my things a whole bin full of toys for my kids blankets comforters kids chairs kitchen items bc they were full of rat droppings n urine I didn’t want my kids or I to die from the urine n rat droppings I spoke with the manager n they told me they couldn’t do anything about it I had insurance through Cubesmart but they declined to write a claim for me so I got screwed bc I lost all the toys for my kids bc of rat urine n droppings the manager of this nasty Cubesmart storage came n took pictures of the damage but they still refused to compensate me but they’re quick to demand they’re ghetto insurance be added to the lease n quick to charge u an arm n a leg for the disgusting storage please go toU-HAUL where it is indoors n really climate controlled bc Cubesmart isn’t climate controlled n my candles n shoe boxes got scorched bc of the heat please don’t rent ur storage with Cubesmart bc they won’t own up to their promise n they’re infested with rats I gave them one star bc that was the only way I could post a review otherwise they wouldn’t even get one star from me

Aubrey was extremely helpful and was able to answer all my questions. The units are taken care of very well and priced really well. All in all I had a great and easy flowing experience. Thanks Aubrey ??

Anthony was great. Friendly and informative and took the worries out my mind. Highly recommend this location if you need storage facilities.

Customer service was excellent.

Very friendly, quick check in and your of facility. Answered all of my 6 year olds questions with a smile!

Very clean, friendly staff, and excellent customer service.

Great customer service from Tony. Set me up, walked through everything, and had paperwork done in minutes. They have on site staff 24/7. Units are clean and there is plenty of lighting and security.

This place is wonderfully and so are the staff

Have used Cubesmart a couple of times, 2 different locations, always good service, and a easy, fast and completely convenient experience.

Kiana Johnson was a pleasure to work with. She was very friendly and professional. She had us signed up and on the road within fifteen minutes. Thanks.

Anthony was pleasant and very helpful with the storage unit process. The units were well maintained and exceptionally clean.

Customer Service at CubeSmart off Manchaca rd...AWESOME! Thank YOU.

I can't say enough about the folks at CubeSmart. They were straightforward and very helpful. They really know what good customer service means. Tony was eager to help and explained all the details and made it clear that he was there if we ever needed any additional assistance. Great experience!

Great experience. Very friendly and professional staff. I highly recommend CubeSmart for your storage needs.

Clean

Great place to rent a storage unit. Excellent service and clean facility. Staff is friendly and helpful .

Very easy to deal with and things went smoothly. Very clean units and facility.

Super easy and extremely helpful management.

Excellent customer service ~ very pleased with my storage unit

Great Crew! Very helpful!

Best Self Store in ATX. Amazing! 5 ?'s for sure...

Tony and Wanda are truly genuinely happy to help you. Such outgoing and friendly people. I'm so glad I found them for my storage needs over the next few months. The best price and the biggest unit I could find combined with a friendly outgoing attitude by the staff makes me a very happy customer. I'd highly recommend them!

Great service, knowledgeable staff. Tony is the guy I spoke to. Above and beyond in customer service.

My experience was excellent. Wanda was so nice and everything was handled in the best way.

Very friendly and communicative managers, easy to reserve and move-in.

Wanda is the best! When getting a new unit, during my use of the unit and even when moving out, Wanda gave the best service and was always friendly helpful and clear.

Very helpful & very honest; I almost got a huge storage unit but Wonda steered me in the right direction to just the size I needed. You don't get this kind of service much now a days! God bless y'all!

Clean facility

Tony and his team were fantastic, my move in could not have been easier. Moving is stressful and they took the stress out of it!

Great place! I have stored my trailer here for about 1 year and Anthony and Wondarly are very professional and informative. I recommend this place to anyone looking for storage!

Had a great experience front office was clean staff was very friendly. The grounds an units were very clean. Highly recommend this storage facility!

This place is good. Ms. Wanda was very helpful and courteous. I will recommend it to others.

This place is great. I love the free use of the moving truck during certain hours! The staff is friendly, and the premises seems very well lit at night and safe.

I went with my kids to inquire about rates on a small unit and the lady Ms. Wanda was really cool...she gave me the information I needed and was very good with my children...I will definitely return if I ever need to rent a larger unit...

Outstanding customer service. Was unable to move my stuff out by my original move-out date and they gave me a few extra days for free. Nothing but helpful the entire time. Would definitely use them again!

You can't beat Tony and Wanda!!!!!

We needed short-term storage and was very satisfied with this location. The staff, especially Wanda, was very helpful and accommodating. The stress of moving my kids' things were much less, thanks to the great rate and use of their truck. Overall, I would highly recommend this CubeSmart. If the need arises, I will be a returning customer. Thanks, Wanda!!

Wanda made my day by being so accommodating! Her customer service deserves 10 stars! The facilities were great and secure. I would highly recommend using this location for your storage needs.

I was looking for a place to store my stuff for a month or so until I could move into my house and CubeSmart was the closest to my house. When I chose this location I had no idea I'd be working with such superb staff. Wanda was awesome and helped me with everything I needed. It was a hot day and she showed me my storage unit and gave me lots of helpful hints to get me through the big move back to Austin. I am so grateful to her and all of her help. Thanks for the excellent customer service!

The facilities are big and very clean. The staff is very friendly and Wanda is one of the best managers I have ever encountered. If you're looking for a storage this is the place.

Great customer service! Wanda was exceptionally helpful and courteous. We had no issues with our rental process, easy in and easy out. I would highly recommend this facility to family and friends.

CubeSmart was my first experience with self storage. I was moving, but there would be an interim period of a month before I could get into the new place. A friend provided a place to stay, but I needed a spot to store the bulk of my stuff. I opted for CubeSmart as they were close to my location, and had good reviews. Those reviews did not lie. I found some deals giving first month's rent free for various sizes. Staying for only a month, that sounded pretty good to me, and I honestly didn't expect them to be honored. However, not only did Wanda honor them, she found me a better deal on a bigger size unit (which it turned out I needed), and saved me about 80% of the normal cost of the unit I rented. Customer service was also pleasant and informative. Tony was very helpful when I inquired about using their moving truck, offering to double the rental time for the truck without charging extra. I ended up not using it, but the offer was there. I waited a while after moving to the new place to leave this review, just to see if any surprise charges or hidden costs popped up, and nothing has. In short, CubeSmart was a fantastic experience, and should I need a storage unit again, I'll be coming to these guys, regardless if the first month is free.

The workers was very nice the building was clean just did not have the size I was looking for

Customer service is key! I went in this morning to inquire about rates and one employee(Wanda) was more than helpful. I am more than willing to do business with a company that has great customer service versus price. Quality and customer service goes a long way!

Was shopping around for a storage unit to store a washer and dryer . Came in to inquire about one and Wanda was really nice and helpful . Next time I need a storage I most definitely will come back

Was very pleased with the storage facility, location and staff especially Wanda. She went the extra mile the day of move-in to make sure that my expectations were met. She does CubeSmart well. She represents the company with aplomb.

Place was nice. Management was friendly and helpful. I was a little concerned being my first time storing something long term high value but was reassured that cameras and onsite personnel would both always be active. Finally my old baby cloths and photo albums are safe until I can rent out an old bank vault. Place smelled like dryer sheets too. Keep up the good work cube people!

The manager (Anthony Meinik) was very professional and understanding of our special situation. I would strongly recommend the Manchaca Cube Smart to my co-workers, family and friends.

The service there is amazing! The young man at the desk, Tony was very informative and professional! I recommend this storage place to all my friends!

The manager, Tony, ensures that this place sets the bar for every other storage company, and location, that I have encountered in my life. He was a dream to work with. Courteous, thorough, patient, speedy and thoughtful. When you're stressed out and tired from moving, that kind of encounter is an oasis. Make it easy on yourself and pick this place, and it's definitely worth it to call ahead and make sure you're there during Tony's shift (his name tag says Anthony, but he goes by Tony). Best of luck with your transition good Google folks!

Tony was very professional, courteous and welcoming. Made me feel very secure about utilizing the facility. I would definitely recommend this place to friends or family.

Brenda is amazing, polite, and made things fast and easy. Facilities clean! I definitely would recommend to anyone!

It was very clean very well put togather the manger brenda was very polite always had a smile on her face was very good with me helped me quite a bit with the information I needed

I responded to an ad that offered a 10x30 unit for $175 per month, with first month free. Although Brenda was extremely helpful, knowledgeable and polite, the rate was higher than promised, there was a $22 "administrative fee" applied, and although we had over $2 million in business property insurance I had to agree to pay $12 dollars extra per month on the spot for insurance, that is unless I had a copy of the policy on me right then for proof. I was told I could come back later for a refund if I would bring the policy in. Again, real nice girl at the front desk and very apologetic, but the company policies are not at all customer service oriented. If not for the fact that our offices are just around the corner on Slaughter, I would have walked. Wake up owners, and learn something abut customer service and the fact that false advertising and hidden fees will cost you a lot in years to come...

Amazing storage facility and staff. Managers were both extremely helpful. Will recommend to friends and family!!!!

Super Polite. Amazingly Clean Facilities. I will always store @ Cubesmart.

Top notch service here! Moving is not fun, but Tony made this transition so much easier. I will use and recommend this storage facility every single time!

I've had nothing but a positive experience from the Manchaca location. Tony the manager is very professional and helpful. Recently there was a leak after a MAJOR storm and water entered my unit. I was contacted immediately and Tony did EVERYTHING he could to make up for that experience including a new unit, a month off rent for the troubles, free use of their moving truck to shuttle my items around, boxes to replace those that were damaged, a pallet to stand my items on in case of a future leak (which I don't anticipate) and even offered to help me move my items between units himself if I needed the assistance. It's been a wonderful experience.

The staff was very helpful and efficient, helping me get exactly what i needed in short order.

Agree with everyone here. Staff is nice and helpful. Parking my RV here for the time being and I was happy with the security and cleanliness.

I recently moved back to So Austin and thought I would need a storage unit for at least a month. Drove around checking out places and let me just tell you, Brenda was so professional and nice and understood my situation, she got me all set up to unload my belongings when they arrived from out of state. About 3 days later, I was able to procure a place to live and did not need the large unit, Tony then helped me out and changed me from a large unit to a smaller unit, which is perfect for what I need now. I had some issue with the lock, since mine were all packed away on a trailer at the time and both Tony and Brenda totally took care of me. I will definitely use CubeSmart for all of my storage needs while in Austin and highly recommend them. Remember, you get what you pay for and they have been nothing but accommodating, gracious, professional and understanding...

Becky, the manager was awesome. The process was fast. Becky was professional and thoughtful.

Tony was very helpful. Super easy, and great pricing.

Very happy with quick responses to voice messages and emails. Get what you say you are going to get. Friendly workers and managment.

Awesome place.. Very reasonable rates.. Clean, safe and organized! Larry Williams was very courteous and friendly!

Very clean location. Tony was excellent in helping me find the perfect spot to park my RV, and gave me a great deal. I will be a long term customer.