Brittany is Cubesmarts A-Team. Her personal and professional helping hand shows in the cleanliness the property grounds and breezeways smell fresh a

Great customer service.

Ruben was very kind, the storage facility was very clean.. overall a pleasant experience

Very helpful staff, showed me my options.

Storage was neat clean. Not to old storage facility.

Brittany was awesome. She made it seamless for me.

Already had a unit and parking space. Big problem with gate been broken for a couple months still not fixed!!!!

Reuben was very professional and I enjoyed his service very much. He keeps the property do clean and he treats it like if it was his own home. I would definitely recommend to my friends and family.

Brittany was very nice she was very informative. I would rent there again.

WOW! I was in and out within the blink of an eye. Brittany was always available to lend a hand and extremely helpful and informative. Everything went as expected, I never had any issues on site and I had a successful move in and exit with wonderful customer service. Would absolutely rent again :) Thanks Brittany !

Reuben and Brittany were amazing with getting me set up in my storage unit yesterday. I appreciate their help and going over everything thoroughly and make me feel very comfortable at their storage unit.

The property is always clean and we feel secure.

Great staff at this location.

Changed parking lot spot. The office staff was very helpful.

Quick and easy, was able to move my stuff right away no hassle

Great customer service and great communication!

The employees all are very helpful

Brittany was very professional and the main reason we decided to stay with CubeSmart. She was thorough and very helpful. Her smiling face got us through the rental process quickly.

Full on Love ?? That’s all I can say. Full on perfect love.

Very Friendly Staff

Excellent no contact service, nice onsite personnel, decent access hours, always clean.

Bad security, belongings stolen. DO NOT USE THIS LOCATION!!!

My trailer was stolen from this facility do not trust your belongings here. corporate will not call me back or handle the situation

Been here for years. Never a problem with office. Always kept clean and fairly priced.

The staff was very helpful. Ease of getting into unit. Value.

Clay was so helpful and had great knowledge of the store, pricing and ways to save!! Mike,.the general manager was very professional, kind and thoughtful. He had a lot going on all at once, but still felt like his top priority ??

Trailer was stolen from this storage facility and the management will not give me any information on how somebody got in-and-out with the trailer someone also stole a trailer the night before they stole mine from the same facility do not trust your vehicle here they have not called to reach back out to me and do not care

No issues to report, great storage facility

My stuff was safe, no water damage or bugs after 3 years, easy bill pay, nice staff.

Rented online, which was easy enough but chose this spot for location and that they have an elevator. I wear a brace on my ankle and climbing stairs over and over aggravates the hell out of it. Unit wasn’t ready when I got here, no lock and elevator wasn’t working. Came back next day when office was open to get a lock and inquire about elevator. They were having to fix a few things, elevator should be working in a day or 2. Well it’s been a month now and still NO elevator. God forbid I get a lower unit, I did ask. So looks like I will be moving to a different place. Sigh!

Pay big buck to store junk

Manager Michael Rosemead Good guy knowledgeable

Smooth process and the staff, specifically the GM, was great.

Very clean place and also good attention towards the customers

Manager, builts repor with his customets

Cube smart on Rosemead had the best customer service that I have ever encountered! Kathryn was super friendly and knowledgeable. She was also very professional. She was able to answer all of my questions. It was a fantastic experience!

Great management! I was moving from 2 states over and was having trouble with the online and they were too kind and willing to help me get my unit confirmed. Storage unit was nice and clean; great lighting. Highly recommended!

I wanted to thank CubeSmart and especially Catherine for assisting my niece last week when she needed a storage unit. Catherine was profesional and friendly. This was a very stressful situation that was made easier by the Rosemeade CubeSmart. Thanks, again!

We love the place but it seems the trash can is not anyways accessible and is a pain to walk all the way to the office for someone to unlock it especially when your on a tight time frame. Nor was it very pleasant to get a call and threaten to be charged because you threw a trash bag on top of the dumpster because it was locked. Staff is pleasant most time. Very covid friendly. More than i want to pay but i feel my stuff is secure for now.

The property manager, Michael, is the best! Super friendly and on top of everything!

Absolutely great service 10/3/20 4:30

Michael went beyond the expected in taking care of my rental. He is very thorough, professional and nice to deal with. You have a star with him!!!

Always take great care of me

Excellent. Good attention.

Service and the maintenance of the facilities are exceptional

It was safe and welcoming

Easy to sign up, easy to leave. Really nice people.

The representatives that was working were professional patient and very courteous. I had a pleasant experience with both reps that worked that day

I'm a return customer of this location because of the excellent customer service. I would like to personally thank Crystal H. for her patience and going the extra mile for my current needs. The telephone representative Steve was great as well.

Wish it was easier to access at night

Professional staff and mostly available when needed. Also, quickly contacted me when needed.

The place was in a convenient location. I didn't appreciate being FORCED to buy a lock that I can't use anywhere else in the WORLD, then they wouldn't buy it back.

Crystal was very professional and helpful. Despite the current pandemic situation she was able to safely and effectively assist us with moving into our unit. Would recommend to friends ??

I appreciate the cleanliness of the storage rooms.

Fair pricing. Nice climate-control unit options. Friendly & accommodating staff.

Michael was very helpful with getting me the proper unit for my storage.

My CubeSmart worked with me at anytime I needed assistance or even making payment arrangements.

Everything was just perfect! Thanks again Michael and Crystal.

I walked inquiring information about a storage unit at this CubeSmart, and was greeted by the most kind person ever... Crystal. She was extremely knowledgeable about the facility and made my decision of renting a storage unit there that much easier. I highly recommend this location. Speak to Crystal if you have any questions regarding this location.

Crystal was awesome! She made the whole process smooth and I am 100% satisfied with her customer service especially after a long work day! Keep it up!

Crystal was nothing short of stellar from the time I walked in the door... she stayed to assist me even though it was her lunch!! I appreciate you bunches and look forward to my stay here at CubeSmart @ Rosemeade

Have had multiple occasions of unfriendly service and has been very difficult to get any questions answered or to get anything done through the staff on site.

Ariel is awesome!

Had such a great experience! I am a first time "renter" of storage units and things could not have gone smoothly. The website was very informative on what to bring (insurance and i.d.) in order to sign the lease. Making a free reservation was super easy too. Once I arrived for my reservation. Christopher was very sweet and funny making sure I was taken care of. He acknowledged my presence when I entered even though he was on the phone. During the tour of my unit he cracked some jokes. Over all I am very happy with the service I received!

Melissa was very professional and funny.. Highly Recommend

Really nice staff and clean facility

Melissa and Michael did a amazing job getting me in a storage and they were way cheaper than public storage that you cubesmart

Mellissa and Mike are great!

Best customer service! My experience with them was more than excellent! They took my request a few minutes before I close, they went the extra mile and got me all what I needed since I had an emergency and accommodated my needs. They ensured that I am very happy with the service, which I was and still extremely happy with it. Half an hour before I decided to go to cubeSmart, I went to another vendor and they made a huge deal because i was literally 2 min late to our appointment which by no means was close to their closing time. On the other hand when I went to cubeSmart they understood my emergency and were very understanding and accepting of the situation even though it was very close to their end of working day!!! CubeSmart team, you made me happy and really your customer service and servanthood can't go unrecognized.

Ariel was amazing. Everything went smooth and no hiccups. My first time getting a storage and she was wonderful in helping me out and answering my questions. Nice area and facility

Really bad customer service and attempt to penny pinch everything, from over priced locks that are "specific" to their doors, but in reality you can pick them up at other stores for half the price. Took a hour to complete my paperwork. Felt I was at the local DMV

This place is so customer friendly and accommodating. They go the extra mile with any situation you may have. They are the best to use if you need to place your excess stuff in storage!

The manager (Michael) at this location is nothing less than amazing. He was helpful, honest, and quick. I would recommend this location to EVERYONE.

I just rented one of their temperature controlled units. It's the cleanest storage unit I have ever rented and I used to rent their non-temp controlled unit 3 years ago! Their temp controlled units are worth every extra penny.

The service was excellent. I really appreciated the professionalism and very cheery demeanor. Was the best experience I have had with a Self Storage provider. Ms Hosey was awesome!!!

Michael was very helpful as well as knowledgeable...enjoyed my experience

Was at the Public Storage at Marsh and Rosemeade pkwy renting a 10’ X 20’, the June 1st 2018 increase would put my rent from $238.20mo. up to $268.20mo.......Way over the top! Went 5min. down the street to CubeSmart at Rosemeade and Midway and got a 10’ X 20’ move in special for $151.00 mo. for 6mo. ($702.00 savings) and $171.00 per month thereafter, that’s a $1166.40 yearly savings not counting the $702.00 6 month savings from Public Storage. Public Storage did offer to hold the rent increase for 3 months, until September 1 2018... probably the Lamest attempt to keep my business ever! UPDATE 10.19.2022 Did the same thing Public storage did, kept raising the rent in quick succession, went from $151.00mo. to $255.00mo. and we're outa here! Built my self a shed and moved out yesterday. At $255.00mo the shed will pay for itself in 3 months and has room to spare. dropped 3 stars because of rent increases.

The two gentlemen that assisted us were professional and very helpful!

Easy, fast and Michael the GM was very helpful and looked for what I needed specific to my situation. I highly recommend!

Michael and Chris at this CubeSmart location are so friendly and helpful! Had a larger (10X10) unit and moved to a smaller unit. The process was quick and painless. The folks here go out of their way to be helpful. I originally selected this storage facility because it’s very close to my apartment. I got lucky! I’d recommend this CubeSmart to anyone who values excellent service, security and cleanliness!

Done business here for years, they are a little on the expensive side , but the service makes up for it

Clean Grounds and the gates work to protect against theft.

First Class

Revisiting this review because why not! These people were friendly, honest, easy to work with!

Very unique place, nice service lady

Great customer service from Nancy Gomez. She is always polite.

Nancy gomez is an awesome storemanager keeps the compound clean very polite bilingual and is always there to assisit in taking our trash n stuff which she shouldn't!

Nancy Gomez is the highlight of this location.She cares about the property I see her cleaning almost everytime I come to pay or check on my unit. If she is not cleaning she is cheerful, optimistic about her future with Cubesmart and she goes the extra mile for the customers (it may be as simple as bringing a cold bottle of water to assist with the crazy heat of Dallas) This is my second time coming to the rosemead location and because of her this company has a loyal customer. Someone needs to give this woman her own facility to manage. Cubesmart should invest in her before someone else does, frfr.

Great customer service!

I had the best customer service experience ever at this place. Nancy Gomez was awesome she was very polite and helpful, thanks for the comfort.

The service was excellent... Nancy and Michael gave good customer service I would recommend Cubesmart to friends and family...

They were very nice with the customers when I came by. Very sweet to my daughter

Rented from Nancy, was a clean unit well lit area, very secure and music to work by. What I liked most was how close it was to my apartment.

Nancy Gomez is absolutely fantastic and truly astounding with her aid, kindness, and patience. The unit I had was clean and just what I needed. She fixed a few broken things and I hadn't even asked. She is very on top of her work and right there exactly when you need her. She has gone above and beyond for my first time using a storage unit and I am more than grateful for her help. The building itself is wonderful. Clean and fantastic.

Great transition from one storage unit to another. Helpful with a cart and staff wonderful to work with!

Very good customer service.

Awesome service from Nancy Gomez

The property was well maintained and the customer service was good. Iam satisfied with what they are upto.

Great service!!! Nancy at the front desk rocks!!

Nancy is probably the most helpful person here!

Michael Schneider I have no complaints about Cube smart. Michael has worked with far as my account.

Nancy was spectacularge in helping us with our issue. I was returning our trailer and our spot was occupied by another tenant. She rounded up Michael and they found the other tenant and had the vehicle moved. We appreciate the efforts put forward.

CubeSmarts Rosemeade location has an amazingly friendly and helpful staff. We have been with them for years,, and they continue to surpass our small business storage needs. Thank you to Bill, Michael, Paul, Nancy and Melinda. You have all been wonderful and continually helpful. I highly recommend CubeSmart for anyone's storage needs.

(Translated by Google) They keep the property clean, good service, Miss Nancy Gómez is bilingual and courteous. (Original) Mantienen la propiedad limpia buen servisio la señorita Nancy Gómez es Bilingue y cortez

Had a great experience. Nancy Gomez was very professional.

Excelent service thanks Nancy for you assistance

The guys here went above and beyond!! Really do appreciate them.

I looked at this location first because it is only a few miles from where I live. After taking a tour and talking to Bill Bradley, I felt that my belongings would be very secure here and kept clean and protected from the weather elements. I also felt I could trust the employess, which I found out was more important than I thought. A co-worker of mine told me how she needed to put some of her belongings into storage. She used a different storage company and all of her belongings ended up being stolen or damaged. Following an investigation, it was discovered that the crime was an inside job committed by employees. Whenever I need access to my storage locker, I don't ever feel uneasy about coming to this location to either get anything I might need or put things back into my storage locker. Yes, the monthly storage bill is another monthly expense that I have to pay, but it's worth every penny knowing my belongings are safe and protected.

Great customer service! The staff there takes excellent care of their customers. The facility is really nice and the prices are great! I would definitely recommend them.

Mr. Bill Bradley did such a wonderful job today. I was very pleased!!

Lost some items to rodents living in neighboring unit. They charge a "convenience fee" to pay online. Rent keeps creeping up faster and higher than market rent. When I first rented unit it was inexpensive and 24 hour access. It is not anymore. I keep the unit for a convenience, not a necessity. I will probably moved next time the rent goes up. On site managers have been very nice. Megan and Paul (both gone). They were the best feature of this facility.

Michael was very helpful getting us set up with our storage space and making sure all our questions were answered. It was an easy process! The facility is clean and conveniently located; glad we chose it!

I was assisted by the Manager Gregg Jones. Excellent customer service by him and the entire team.

Always use CubeSmart..When I need storage.

Safe and clean place. Bill Bradley Thank you for your help, made it easier to move my stuff.

Very friendly staff. Clean and easy to access. Great pricing too.

Great staff and Paul is great!!

Everyone was very helpful, understanding and kind. They came through for me in a pinch. I would highly recommend this location for storage needs! Excellent customer service!!

Bill and Paul are both great at customer service. Clean, quick, efficient.

Found a dead rat and rat poop in my stuff, you can imagine the disappointment.

Great communication, thoughtful, good people to work with. Thank you, Bill and Paul. I'm glad I can rely on you.

The manager, Paul, is very personable and friendly. Renting the unit was very quick and easy. All questions were answered promptly. The location is clean and well maintained. Made our storage and moving experience much less stressful. Would recommend this location to anyone looking for storage in this area.

I picked a storage unit and paid the admin fee. Before I moved in, I realized that the unit I picked was a little too small. When I called back to get it switched to a larger unit, the lady on the phone said I will lose the promotion offer, and I will have to pay an admin fee AGAIN! It was less than 24 hours later when I asked for a larger unit, and I haven't even moved in yet! When I told her that I will just go to another CubeSmart, she didn't care. She said "either way it goes, you will have to pay the admin fee again". That may be true, but another CubeSmart will be getting my $215/month, and the unit I paid for will sit empty for a month before I cancel! So trying to collect and additional $22 admin fee was more important to her than collecting $215/month.

Great nice, clean, and friendly place ..Very safe and secure .

Melinda was really nice and informative. This is my second time using this location and I will continue to use them in the future. Storage space/building is always nice and clean.

The service was out of this world! After trying multiple storage facilities that failed, I came to this CubeSmart without a reservation and got exactly what I needed. Melinda was extremely helpful and the price is great!

Melinda is super awesome

Melinda was very nice and helpful. I also dropped my wallet outside the storage and she called me immediately to come get it. I really appreciate it!!!! Great experience!!!

Melinda was very nice. She walked and talked me through everything. Prices were exactly the same at sign in. Units are very clean.

Melinda was great!! Very friendly and personable! Had a great experience!! She explained everything in great detail! Would definitely recommend coming here if you need to store things!!

Paul was great teaching and letting Chris (in training) work his way through our application/sign up procedure. VERY courteous guys to me and my husband. Best service we have received from any rental storage facility. Cube Smart...Chris was a good choice to hire:) The location was perfect for us, loved how clean the grounds were AND getting to use the truck made our final decision! Will recommend this location to friends and family. Thanks and Merry Christmas to all, Frank and Cindy Radaszewski

Fantastic service and experience moving in. Melinda was very friendly and even made a recommendation that fit my needs better while also saving me nearly $75. I would recommend this place again to anyone who need good, secure storage

The man & I needed a storage unit that was close to home & reasonably priced... Normally we test a few places out and then make a decision but after walking into CubeSmart & meeting Paul, we knew we would be happy choosing them. From the speedy process and awesome customer service to all the choices of storage units, the experience was incredibly painless. We received a great deal & had no issues from the time we signed up until the time we locked the door on our belongings. I would def recommend CubeSmart & for everyone to ask for Paul. I have to say that the "toys for tots" box & the incredible passion Melinda has for helping others in the community really did play a HUGE part in us feeling so good about choosing this place.

Paul and Melinda were incredible and patiently answered all of our questions. Will be recommending this location to friends and family.

Friendly, efficient and a pleasure to do business with. Answered patiently every question I had.

Very pleasant and professional. Moved from large unit to a smaller unit. Very happy with the service.

I have been with this storage facility for over 3 years. When we started we were paying 150.00 per month when it was owned by another company. when cube smart took over our rent went up. They are currently charging me 266.00 per month. talk about a rip off. We were thinking about moving and our rent was two months behind. We went down to pay the bill and they informed us that we had to pay an extra 120.00 because they had to cut our lock off. Now we have to go buy another lock or we can purchase one from them for another 40.00 dollars. I will be moving as soon as I can. Would not even consider using this place.