Easy setup, professional service, clear requirements, easy access, very clean facility.

Instantly available; prompt and friendly store clerk; clean and prepared locker (lock/keys).

Lupe is the best helped me with a transfer and followed all the way through with the same deals I applied with.

GREAT , CLEAN EASY TO GET TO .

Very clean and nice staff but price increases every 6 months.

Clean environment… big parking…

Carts, cleanliness. and on site management.

Grant is always helpful and polite. He was the one that help me open my account here.

We're so pleased with our experiences with CubeSmart & Grant (our point person), that we rented another larger unit. Grant is fantastic and can't praise him and his Staff enough and the quality/value of our rental units.

The place is clean and with great customer service. I have never had issues at this facility. Very helpful personnel.

Nice place. I made a delivery there

Grant was a rockstar. So thankful for how easy this process was. Units are wonderful too.

Cynthia is the cutest ! Great associate and wonderful customer service !

Grant was Awesome!! Helped me out immensely!! Mr. Lupe is fantastic!!

Nice spacious location. Friendly staff Grant was very helpful and informative with any questions or concerns I had of the property. Highly satisfied with my experience at this property.

Great storge

The unit was clean, well lit, and bug free. Only complaint was the frequent rent rate increases. It doubled over 4 years.

Great service and follow up, Grant was most helpful

Good place, great people. Constant rate increases.

Excellent service every time I needed to switch units or had questions answered!! Grant was awesome and went above and beyond to help us and provide excellent customer service!! Thank you grant!!

Great service!

Very clean and secure. Great service. Polite, friendly and helpful.

Nice and easy

Great service & price - thanks Brian!

Informed and friendly rep

Amy and Grant were great to work with.

Amy has been such a huge help during my times of need while I am adjusting and going through this moving transition. She was very communicative, reliable, and expressed her passion to help. I am forever grateful.

Quick and helpful service from Amy. Was able to select a unit and move in within 30 minutes.

Amy was so helpful friendly and efficient! Thanks!!

Amy let go of her remaining lunch time to help me. Talk about an awesome lady! Amy was friendly, articulate and done all she could do to help me. Everything is clean and neat too. Thank you Amy!

Climate controlled and clean.

Customer Service is on point here! Amy was very helpful getting me all set up for my space, even helped me locate a cart when I showed up with my stuff and could not find one.

Being a renter at this facility for two years +; I’ve been very satisfied with the operations and special thanks to Grant at the Grapevine office.

Everything went great. The customer service at the Grapevine location was awesome! Kudos to Grant!!!

The building is clean, temperature controlled, and well managed. Grant and Amy are the best, and show a level of kindness and professionalism rarely seen nowadays. I highly recommend this location.

Amy has such an awesome personality! Best customer service ever! God bless you Amy enjoy your day!

Amy is absolutely amazing. She helped make a difficult moving process easier. It’s not often you good get great managers who actually care about the customers. Thank you Amy

Amy and Grant were extremely helpful in finding me a storage space! We needed to downsize our unit after having a space here for a while, and they both made it so easy! The building is easy to navigate, always clean, and it makes each visit here hassle free!

Grant is very helpful. Appreciated working with me to find best solution.

Very impressed. Front desk staff were polite & helpful. Facility was immaculate. Liked that the building was secured in addition to locking each unit.

Amy has been the best Senior Manager- I’ve been associated with at any storage center. I’m a decorator and storage is important for my business! She was smart-efficient and so polite. She’s awesome!!! I’d rent from her again anytime! Julie

Easy move in with best special around. Clean and climate controlled units. I highly recommend renting space here.

I have been a CubeSmart customer for more than 2 years and they have the BEST CUSTOMER SERVICE

Great, quick service.

The staff are so friendly and helpful...They have exactly what ypu need for climate control storage... there is always a dolly available... rented here 3 years ago... moved back didn't think of anyone else for our storage needs

Amy found exactly what I needed to meet our needs.

The staff is always helpful and courteous. We rented here 3 years ago and when we moved back we didn’t think of anywhere else to Store.

I purchased a storage unit online and Amy responded via email right away with my questions. I highly recommend them! Ask for Amy! She's awesome!

Nice area,great location

Amazing! Amy is a life saver, I needed a last minute extra unit and she got me one! Saved me on my big move.

Property is amazing and very secure. They are very friendly and helpful! Definitely recommend this place.

Amy was awesome, and made the check in process easy! The storage facility is extremely clean.

Amy and Julia were a big help and made getting a storage unit super easy and smooth!

Àmy at store location 803 was very helpful I really enjoyed coming up here I didn't feel like I was on pins and needles she's very personable and you can talk to her I feel at ease she knows what she's doing she helped me out greatly and she's training someone and she's an awesome trainer I just really I really like this CubeSmart and I would recommend it for anybody to come in and see Amy.

Great service from Amanda. Very happy with everything!

Amanda was a helpful and charming employee...A value to your company.... ??

Quick and easy rental process! The property was very clean. Staff was extremely friendly and helpful. Would definitely recommend this property.

Amanda treats me with a helpful smile. Always clean and safe and easy access.

I had never rented or been in a storage facility before, but was quickly surprised. It was so clean which I found amazing. I would have pictured it to smell a little and be not very nice looking. Not the case at all!!! I was also impressed with Amanda, the salesperson, and her knowledge and willingness to help me. She was awesome and is the reason I chose to rent right then and there.

Great place for storage!! Everyone here has always been helpful! My wife and I owned a small business for 3 years in Grapevine and it was perfectly climate controlled for our paper goods, boxes and holiday decorations. I will definitely use CubeSmart for my future storage needs.

The storage unit was great, but when they wanted to increase the unit price by 25% this year, it was time to vacate.

I had a great experience with the very friendly staff. Everything was well organized, clean, and easy to access.

The systems that had us use the facilities unmanned and safely.

Amanda is always so friendly and helpful. The building is clean and well maintained. All of the staff has been great to work with.

Amber was great! Very helpful and seeks to really enjoy her job and contact with customers.

All my questions were answered, also I was able to actually view the unit before signing the contract and the staff/manager was friendly and helpful and the whole process was really quick.

Extremely convenient. And easy process. Amanda who works in the office was truly outstanding! Great customer service and outstanding personality!

Customer service was excellent.

The management at this location was really great!! Always clean too.

Reasonably priced, safe and clean units, super helpful and friendly staff every time!

Excellent service.

The speed of customer service

They keep this cube spotless and super nice all over the property. Thank you

Amanda is a phenomenal employee, shame has a great attitude and managed to keep any frustration on my end minor and even changed my tune regarding the company. She flipped my frown upside down and the rest of my day. Thank you Amanda and I pray you stay safe and well!

Brent (I think was his name) called us when we accidentally mis-locked the storage unit so we could fix it ASAP. He was also very friendly and helpful as we figured out our best options. Also, no bugs or mold in the unit areas. We appreciate the cleanness.

Ease of process and friendliness of employees

Amanda and Jamie were super helpful! I was able to get all the information I needed in 15 mins or less. Would highly recommend this place.

Had to get my lock cut off ASAP & Amanda and Amy came to my rescue. The were nothing less than quick & efficient and made sure to get me taken care of. THANK Y'ALL SO MUCH!!

Great customer service from Jamie and Queeny.

Jaime and Amanda were FANTASTIC! Than you so much! From the time I called the reservation line (lady was super helpful and quick) to the time I arrived onsite, the experience was stellar! I appreciated the ease of reservation, transparency and quick service. Took approx 30 - 35 from phone reservation to walking away with keys to new unit. Call Time: Approx 5 min Show & Lease: Approx 20 min Facility was clean, well-maintained and easy to access!

Knowledgeable and friendly staff, clean and well-lit units with great hours. Loved the extras like big carts that you could use!

Wow! Had my first experience ever at CubeSmart today. I’ve had storages at just about every chain in the DFW area and quite honestly didn’t know what to expect. But 5 seconds after walking through the door and being greeted by Amanda with her knock out smile and superior professional and friendly customer service I knew I had finally come to the right place. I truly appreciated her willingness to go over everything so patiently. It was quite refreshing to have the experience I did! The facility was spotless and quite frankly beautiful. I told my moving company that. Thought I would just live there! Haha! I currently have 3 other storage units I’ve had for over ten years at a competitor company in Fort Worth that is one of the biggest names in storage in this area and they don’t hold a candle to this place. I can’t wait to transfer my other three storages from the other place to Amanda’s location immediately!! Life’s too short to store anywhere but CubeSmart!!!

Amanda was very helpful and your customer service team is well trained.

Amanda at the grapevine Southlake location was incredibly friendly and she worked fast! She made the process very comfortable and had a great attitude. ??

Amanda was so helpful, I do not even know how to express my thanks. I had a lot on my plate with my moving and she erased the stress that comes with figuring out storage. She explained all the different storage even calculated which would be a better option for me.There is a location closer to me (which she also found) but am using this location just to experience this 5 star customer experience

Loved storing my stuff here. Went months without checking on my unit and on move day everything was in the same condition as I left it months ago. If you are looking for a storage facility, this should be your go to.

Great customer service. Easy accesd

Awesome customer service! Very friendly and extremely helpful. I have multiple units and have never been disappointed.

Exceptionally clean location. Was able to get a unit that works perfectly for us. Amanda was very helpful and made the process simple and straight forward.

No problems. The people in the office were always friendly and helpful.

Fast and easy rental. Clean facility and helpful folks.

I walked in to make a payment with cash and inquire about the move out process. Amy was super helpful!! She made me feel like I was a friend and not just a customer. We’ve had this storage for probably a year now and have not had any issues. It’s very easy to get in and out.

Excellent and accommodating customer service. Very easy to work with. Place is very clean, well lit, feels very safe and love the music being played.

Great place to store your things. Very clean.

I have almost everything I own in this Cubesmart, Amy just took excellent care of me!! The staff is always professional and helpful plus the entire place both in & out is always completely clean. THANK YOU!

Better priced than uhaul and friendly staff.

Thank you Amy so very much! You helped iron out the confusion and got us taken care of in a timely manner. You are awesome!!!!

It was efficiently operated; quick and easy to get a reasonably priced space. Everything clean and safe!

Friendly and thorough service. Really clean facility, and price and location were perfect!

At first all was well, (probably because it was in the fall when we got it. but when summer hit I was really hot in our unit. When I asked about this I was told that the temp is 80 degrees in the unit in the summer and 56 in the winter. Since our unit was on the 3rd and top floor it was hotter than that because there was no insulation in the roof. In addition when we rented we were told could use a truck that the storage company had but when we need it to move other things we were told "Oh that was only a promotion while we were opening this facility. If you are going to offer a service then you should disclose that. In addition the rates started going up so we decided to leave and find something else.

The ability to easily handle everything online from start to finish & the cleanliness of the facility itself.

easy, clean, air conditioned!

Would have given 6 stars if that was an option. Location is great, very clean, reservation process and touch less move in outstanding but the real gem is the staff. Kristi was phenomenal. When the unit I reserved online turned out to be the only 10x10 unit but had a smaller door due to its corner location, she quickly came up with a solution, using recently vacated space which easily meets ours needs Would definitely recommend

Good space, good price, air conditioned rooms.

Great staff! Secure storage area, made me feel safe.

Had a bunch of stuff in there for some time - nothing damaged, no insects (despite being stored in cardboard boxes). Great stuff.

Pro: Their rates are very low and the facility in Grapevine is new and clean and secure. Cons: There are hidden costs in the rate, such as required insurance. $1.75 insurance, plus $10.25 administrative fee for the insurance, making $12/month for the cheapest insurance. Pure scam, but even after the scam, it's still the lowest rate around for a unit like mine. Pay on time! There are outrageous penalties for paying late, possibly tripling rent.

Best experience ever! I have never had this kind of experience at a storage facility. When we walked in we were greeted by several different agents all were very eager to assist. The information was relayed very clearly, the facility was incredibly clean and secure. The manager was fantastic and answered all of our questions.

Staff is very helpful and accommodating. Kristi reached out to make sure I have the best experience possible.

Everything was hassle free, clean, cooperative friendly staff

Service and quality... both were outstanding

I have had a unit here for a little over two years now and I have to say the management and the service here has been amazing. You can truly tell when a company is customer centric when things go wrong and when things go wrong, Cubesmart seems to stand behind their commitment to put their customers first. I really liked that about this particular location because the management staff embodied what it means to be customer-centric. kiki, Kristi, Grant and Amy have been all been amazing and I am glad we chose this location for our storage needs. Thank you Cubesmart!

Staff was extremely helpful and polite on the phone. The property looks great.

Kristi Larue and Amy Saenz are awesome! I would reccomend this location on the customer service alone!

Kristy was fabulous! Facility clean and quick to get me set up to store my daughters college things. Highly recommend!

Facility was super clean and easy to get into and out of. Kristi and Grand were very helpful in getting us in and out of the location w/ multiple trips to and from the facility. Super folks to deal with and would highly recommend this facility.

Amy was very helpful, excited to be back after a year and I felt very taken care of!

Very Courteous and Professional.

Kristi La’Rue was fast and efficient! Definitely would recommend her and this facility.

Grant and Kristie were very friendly and the rental process was simple! Thank y’all!

Kristin got us in and out quick, very detailed and very nice facility

Amy and Kristi were very helpful to me.

Amy was awesome in helping me with my account issues. She went above and beyond to help me out over the phone. I love her customer service.

Amy Saenz was very helpful. Thank you ??

Excellent staff!

Kristi & Amy- Thank you ladies for all your help. Very transparent service.

We have used the "climate controlled" storage at CubeSmart since 2020. Our rent has increased 50% in 2 years. We were contacted by management because there was a leak from rain water into our unit on the 2nd floor (#2018) in case you are renting here). It destroyed boxes of our children's mementos, books, furniture and antiques. From the rust stains on the metal walls we believe the leak has existed for quite some time$25 for new boxes was the only compensation offered and we were required to clean, rebox and move the items ourselves into a different unit that will cost more with no guarantee that the new unit cost will not increase next month

Amy was great!!

Amy Saenz, Great customer service fast and easy experience

Kristi is very helpful

Constant rate increases. Started out paying like 70 a month. The price has more than doubled in 3 years.

They raise the rates constantly. I started out paying like 70 a month. I now pay over double that for the same unit. So I'm moving out.

Clean, accessible and EXCELLENT customer service.

I moved in for what I expected to be a few months and it turned into more than a year. I never worried about my things. Perfect climate control so my washer looked as clean as the day I put it in. The premise is very secure also. Management was a dream to work with. The price was lower than any other location I checked which gives it that final 5th star!

Great staff. Very clean and safe.

Everyone was very friendly and informative. A great overall experience.

Andrew and Team really stepped up for me when my builder (Lennar) missed several completion dates on my home. The CubeSmart Team set me up with the right size unit I needed for the things I had already transported to DFW for the new house. Then when it came time for the Big Move, I called them while in transit and they got everything ready so all I had to do was sign and go the very next day. They really took the time to make the inconvenience created by Lennar to be a little more palatable. Thanks for your help!

I've had a storage space in CubeSmart for some time, everybody is real friendly and I've never had an issue! Would recommend!

Rented a 35’ covered vehicle storage space here from Mary (July of 2019). Great price and great service. Thanks, Mary!

Very professional and thorough.

Very easy process and friendly staff.

Wow, this place was clean, looked new, very secure, and the staff was professional and happy to serve. The best part was... they were also the best price!

We rented a 10 x 10 unit for my college daughter's move home for the summer. The employees were super nice and super helpful. Our unit and the entire facility was very clean. There is a loading dock with a gate that needs a password to open. It is right next to the elevator, so unloading was easy and I felt safe. It was also very reasonably priced.

I was treated with lots of respect. They honored the promotions too. My mom was with me and was very pleased to be honest!

Facility was very nice. Staff was well informed, friendly and helpful. Check-in was easy

Outstanding service! Exceptional value. Thank you Kiki for your attention to detail and going above and beyond to accommodate my needs.

I truly enjoyed my experience from the moment I saw the facility, dealing with my agent, through picking out a storage unit. The customer service is outstanding and the units are very clean. The building is well lit and feels very safe.

Like this place. Nice staff. Reasonable rent. Very clean and secure. Not like the dirty storage units I've used in the past.

MICE MICE MICE, you will notice mouse traps everywhere or bait boxes. Facility has a mouse issue, and my unit had water damage on the 2nd floor. Filed claim with insurance company they make you buy. They said management should have walked back to unit with me and taken pictures of unit to verify. None of that happened. For a climate controlled facility, I would hope for better.

Location is super clean and the staff is really friendly.

Andrew M. was a perfect representative of the company. He was caring, efficient, energetic and skilled. The facilities are impeccable, their systems are impressive and their rates seem reasonable. Great location too.

It’s nice and clean there. Cheap too. The male manager is fine as hell by the way!

Great place. Climate controlled. Carpeted hallways. Helpful staff.

Climate control only way to go. And security is the best.

HERE AT CUBE SMART, WERE THE EMPLOYEES ARE NOT PUSHY AND VERY UNDERSTAND OF YOU NEEDS. NOT LIKE PUBLIC STORAGE WERE THE SERVICE IS OVERBEARING. THANK YOU FOR ALL OF THE EMPLOYEES AT CUBE SMART FOR MAKING MY MOVER VERY EASY.

Quick, easy, and no issues with leasing the unit. The property manager was very helpful and efficient.

We use this location to store all of our office overflow. We have used several locations throughout the years, and I have never left a review. They were all good, but the customer service at this location is EXCELLENT! Andrew is so helpful and courteous. The location is very clean and easy to access. They made moving so simple.

Nice place

Fast service, clean units, good technology, great location for me. Just rented 2nd unit

Great location, easy access, excellent facilities, very competitive prices, and friendly service! Hard to beat!

Nothing but a great experience so far! Used the truck too and it was very convenient.

Our whole experience was fantastic, the team in Grapevine is great!

Mym was wonderful, so helpful and knowledgeable. The building is clean and nicely kept.

I rented online two lockers, a 10x10 and a 20x10. When I got to the store, I was told the 20x10 was actually two 10x10s next to each other (with a wall in the middle). It would also require an additional lock. Also, the 10x10 was actually closer to 9x9'10", and had only a small doorway entrance. The reason I'm still giving 4 stars is because of the customer care I was given by Andrew Munoz, the employee on site. After I'd gone through and signed everything, he still willingly transferred me out of the locker that was too small into a different configuration of locker that actually was 10x10. I told him what I needed done and he made sure it happened. He also provided a free door lock since I hadn't brought more than the two I thought I would need. He did a great job with customer service on a trip that had some serious issues at the beginning. So for the issues, I knock it a star, but overall, happy with the service and quality of the facilities.

Andrew Munoz the Manager was a pleasure to work with on getting our storage unit situated. He was courteous, professional, and took a good time helping me get familiar with the facility. If you are in the Grapevine area, then I highly recommend using this storage facility. The prices, promotions, and service was great! Make sure to ask for Andrew Munoz.

Very nice price and excellent service! Staff is more than happy to help out and are very professional. I'll be with them for as long as I need storage!

Cube smart Grapevine texas is a great friendly storage location with clean facilities and Mym the facility manager knows her stuff. Im glad i rented from cube smart.

I had a wonderful experience. From the time we entered up to the moment we left, customer service was outstanding! Mym walked us through the process and explained everything we were to expect along the way. The facility was very clean and secure. I would highly recommend CubeSmart to anyone seeking storage.

"Mym" was very welcoming and got me in and out very quickly. Facility amazing. By far the nicest storage facility that I've ever seen or been to. They also have a moving truck that you can use for 4 hrs for free!!! Don't believe anyone else offers that. Will definetly recommend to friends

The staff was great! They really helped me out of a huge jam by locating the best fit for my belongings when I had to get them stored in a hurry. The staff was kind and courteous and let me know if a smaller unit (at a lower cost) that was more reasonable for the amount of items I had to store.

Thank you Andrew for making my day easier. What seemed like a lot of work for me and instead of spending 4 hours moving storages you were able to resolve the issue and I was done in less than an hour. Your professionalism truly made my day.

Andrew was great! Made the whole process short and easy to complete. I feel great about the environment I have stored my valuables. I highly recommend this facility.

Mym Sellers is the best manager at the Grapevine location. She serves customers with her heart and soul. She is your best advertisement for this location.

Very helpful manager, she took time to explain my options. She called Penske for me and provided me with a very competitive quote! Excellent service ! Have used cube smart for almost a year and very good experience!

Professional and caring staff who understand moving is a stressful process. Very happy with location and treatment.

This is the best storage facility I have used in Dallas. Miriam Sellers is the general manager and she has gone out of her way to help me facilitate challenging moves. They offer the largest air conditioned storage units I could find and the rate is excellent. I highly recommend this place to anyone needing secure climate controlled storage. They have a referral program and specials so take advantage of them because it makes a significant difference.

Beautiful, new facility with AWESOME customer service! Mym makes you feel like family!

Well. We pay over $100 a month for a unit here and, while it is convenient to move furniture in and out with air conditioning, we arrived to move some of our things and there was A DEAD MOUSE IN THE FLOOR OF OUR UNIT. And there were mouse droppings piled in the corner. Needless to say we will be removing our things and we won't do business with them again. So disgusted.

The very best customer service experience ever encountered. May, on-site mgr was very insistent on providing the best experience while dealing with the haggle and stress that goes along with hassles of a quick move. I found a self storage that was a bit cheaper in price but I chose cubesmart based on the level of customer service with this business establishment. I will recommend this company to all friends and relatives in future endeavors. Thanx May ??????????????????????????

I was greeted by a very pleasant and friendly attendant. Made us feel welcomed. A very easy and smooth set up transaction.

Started moving in today after talking to mym about pricing. When I showed up to view the property, Paul was very helpful in letting me know how to access my unit and get in the gate. Beside from it being very well priced and clean, there is carpet in the hallways creating a quite move as well as a high tech security system which allows me to feel safe coming in and out with my items. Highly recommended.

Staff was so helpful and friendly

Paul Smith was AWESOME! Very informative and explanatory. Made sure i understood everything. He is a positive upbeat people person. Very pleased thx cube storage!??

Went their last night and really like the place. They keep the units at 80 degrees in Summer and 55 in Winter so it means my stuff won't get ruined. Summers in Texas are brutal. Hours from 6am to 10pm so I'm able to get to what I need.

One of the best move in experiences ever!! Joel the manager was incredibly kind and helpful. On move in day they have a box truck that is available for free! All you do is pay for the gas that you use. The facility is clean and easily accessible. Absolutely great storage facility!!!!

The staff is awesome very patient, knowledgeable and friendly.

We moved into a unit yesterday and couldn't have had a better experience! Very professional! The prices are better than anything in the area and we got a free truck to move our things in! The units are climate controlled and it made things so much nicer being able to move in air conditioning. The office personnel are helpful and friendly and very personable.

Extremely unprofessional. We booked units for one of our customers and when we went to sign for the units the managers tell us that they can't give us the units because they had issues in the past with other companies. When I reserved these units they were aware of our company getting the units for our customer. Not once did they tell us over the phone that they won't be able to supply the units to us. They waited until one of our staff members arrived there to tell us. Any business looking to do storage for their clients do not use this place. They will waste your time. I will be telling all of our customers and vendors about the unprofessional "managers" at this facility.