Let the good times roll Roll tide

The staff was very helpful & answered my questions.

Great place. But staff is never in the building when I come to pay my bill. There is always a be back sign. This has happen on more than a few occasions.

Tam is very helpful and accommodating. She make sure our moving in was going smoothly. Mike and Tam are very efficient . Very professional with a personal touch. Thanks again.

GM is awesome, great customer service!

Find a cheaper place.

If you want a safe place for your stuff please stay away from this place. Since l rented my units from them until now the gate is open 24 hours, no security at all. When l first got the units the receptionist said "our gate is broken but it will be fixed by next week", 3months has now past and the gate is still the same. After my items was stolen inside my storage the guy told me "their no much l can do cos our gate is broken" He was literally arguing with me because l came complaining about someone else who broke my locks and got into my unit. He was talking to me like that's none of his business. Poor service, l could have stored my stuff at my garage it was probably gonna be more secure than having to deal with this stress.

Parked my travel trailer there while I was working in town, nobody messed with it and was exactly how I left it.

Horrible place. If you want to keep you stuff safe, go elsewhere and definitely pay less.

Very nice and friendly people and willing to help...

they are very professional and very attentive

We rented a unit with this CubeSmart when we moved with a Upack trailer. We had to find a storage facility that would allow us to park the trailer for unloading, which this facility helped accommodate for us. Mike was especially helpful in getting us squared away at the last minute and relieved a lot of stress for us during our move. Highly recommend this facility, they are great to their customers.

The staff was extremely helpful and accommodating I had many questions and the guy working there I think his name was Mike answered all of them in a very timely and professional manner

Great location and great customer service

I recently had the pleasure of using CubeSmart Storage and I must say, the experience was made exponentially better thanks to Tamra and Mike. From the onset, they both exhibited exceptional professionalism, knowledge, and genuine dedication to ensuring that my storage needs were met seamlessly. They went above and beyond to answer any questions I had and offered suggestions that I hadn't even considered. It's rare to find such dedicated individuals who take their roles so seriously, ensuring every customer feels valued and taken care of. If you’re thinking of using CubeSmart Storage, I highly recommend reaching out to Tamra and Mike. They truly made a difference in my experience and I'm confident they will do the same for you. Well done and thank you both!

Great experience dealing with the staff. Very friendly and professional. The facility is maintained well and looks like it’s cleaned regularly.

Tam & Mike are wonderful, always cleaning up and very helpful. I have been at the property for several years and they maintain a tight ship.

A great place to go for a storage she was amazing

Phone service, friendly, sincere. Quick and helpful. Easy to use app.

My husband has been using CubeSmart for the past 5 years and our equipment was stolen and their prices are utterly ridiculous now. We went from paying $99 a few years ago to nearly $200 recently. We will not be using them again, gladly moved to a different and more affordable storage.

was nice and clean, good lighting. easy access.

This place is awesome, great storage, temp is always on point, and Pam at the front is awesome!!

The team is always helpful, friendly, and engaging. I love the fact that the property is always clean and I feel my property is secure. Thank you to everyone especially Tammy!

Great place to rent a storage unit. Jim provided the nicest customer service. The managers & the staff here are the best. Highly recommend mini u storage. ??

The best customer service you can ask for. Superior to most places that I have encountered Keep it up.

The representative was Excellent

Great experience. Tamara made my moving process very easy. She was very helpful.

Tam was very helpful and courteous. she made my moving process so smooth and easy.

Tam was extremely helpful and made my moving process easier.

Tam and Mike made it very easy to get a unit fast and efficient im very pleased

The staff is always friendly and knowledgeable when I need something. I’ve been helped several times by Mike and Tam who are always a joy, and continue to retain my business!

Great service & very friendly

The service reps were courteous and polite. A special rate was offered without having to ask. The cube needed was available immediately and everything worked out. Thanks

Highly recommended to my fellow users. Great job!

I really recommend this place.

Customer service was awesome!

Good job ??

I recommend this to y’all. The employees are accommodating and management is well maintained.

Property is very well maintained at all times and reasonably priced for the quality of the unit.

Recommendable ??

Recommendable storage for its cleanliness, safety and fair price depending on unit size.

Love the quality service, fair price, accommodating staffs and very clean storage. Recommendable!

This storage deserves a 5 star! Thankyou for the good service

I think this was the perfect storage unit.

The storage is the best! I will surely recommend this.

"great service and fair price!"

Very nice experience, from the many recommendation, I think this was the perfect storage unit.

Thankyou mike for doing your best to help me, I’m 100% satisfied!"

i had a very good experience here, quick and approachable staff!

Very accommodating, deserves a 5star!

Very nice and friendly staff. Lot is very clean and well kept and lost importantly secure. Definitely recommend if you’re looking for a storage facility.

Very good experience every time I stop at the office doing some business I get treated with respect and they try their best to help me , I’m 100% satisfied.

A nice place to keep your stuffs.

You guys have the best friend courtesy servir I will see you again 6 year good thank you

Mike is really amazing! Thankyou for your great service!

I made reservations online, they had everything ready the next day. Quick and efficient can't ask for anymore. Definitely would recommend this place.

I've been in this place and everything went smoothly. Spot on! 5 star!

It's good, it's fine. Definitely a 5 star for sure.

Great service and fair price

"This store is amazing, i will recommend this to my friends!"

Good location and great service!

Excellent service!!

Excellent Service!

Recommendable!

The costumer service is splendid!

Better management than the past 5yrs.

Recommendable

Fair price and clean units.

Mike and Tam deserve a high-five! They’re both approachable and willing to serve when you ask for help.

Good

Thankyou for the good service, 5 stars for Mike!

recommendable!

Good storage location! Mike can help you out with your querries.

High five to Mike.

Recommendable storage! Location is good. Thanks to Mike.

Best place for storage in Pecan Grove. Tamara is extremely helpful and makes sure you have a great experience not to mention very knowledgeable. Thanks for the kindess and help.

Tamara was extremely helpful and very knowledgeable. If you need a rental space this is the place to go and she is the one you need to speak with!

Tam and Brie are wonderful! They really do their best to maintain the property and help out the customers! Thank you guys!

Tammy and BRI are the best and so helpful with the customers always giving a1 service

Excellent customer service. Bri did an amazing job. Thanks for everything

Tam N Bri are amazing don’t act like you don’t know!! have a blessed day

I have had a storage unit at this location for a couple of years, and bringing Bri and Tam on to manage it has completely changed this facility for the better! It’s almost night and day in comparison. They are always out working around the premise, available, and ready to help with a smile on their face. They are both awesome and the best thing to happen to this facility!

Went to Pro-Med for knee scooter

The staff at the Harlem road location is fantastic. They are very pleasant and super helpful. I highly recommend them.

The process was quick and easy thanks to Tam and Bri! This was my first time using storage! I highly recommend this place! Thank you so much!!!

I was able to sign my paperwork online without having to go into the store (super convenient)! Shortly after the manager Tamra called me to introduce herself and make sure I didn’t have any questions or need anything. Great customer service, Highly recommend!

Tam and Bri were very helpful and sweet, I recommend for all your storage needs!

Tamara and Bri are such a good team. When it comes down to it, and you need great help and want excellent customer service, this is the place you go!! Wonderful company AND staff!!!!

Tam And Brie Made My Experience At CubeSmart Very Pleasant. They Were Very Professional, Detail Oriented, Very Helpful To Me. Thank You ?? Ladies!

Tam gave great service! Thanks a bunch!

Very helpful!

New management Tam and Bri have been fantastic. They are always out on the property cleaning making sure if we need anything and always smiling.

I have used this location for several years - Bre and Tam have made an impact on security / cleanliness and availability to really make the facilities super nice. Thank you!!

Bri and Tam were awesome and they were very helpful and informative. Great customer service!

Since the new management has taken over the restrooms and grounds are amazingly clean and well kept. Bree is super friendly and always helpful with any issues we have. Thank you so much for your hard work!!

(Translated by Google) This new management in this property is something out of the world! They are doing a great job, making sure everything is clean, everything like it should be. thanks so much Girls! If you are looking for the best storage in Richmond, do not hesitate to come here, the attention and incomparable service! You can see the effort and dedication of these girls! (Original) This new management in this property is something out of the world! They are doing a great job, making sure everything is clean, everything like should be. thanks so much Girls! Si buscan el mejor storage de richmond no Duden de venir aquí, la atención y el servicio incomparable! Se nota el esfuerzo y dedicación de estas muchachas !

I had great experience with is facility.

The new management there is great. They were so helpful when we went to pick up an auction unit. When i took my daughter there, they were so patient and friendly with her. The grounds are very clean. The units are clean. I would recommend this company and this specific location to anyone who needs a storage space. Thank you for all your help when my family was there. We are grateful and thankful.

Bri and Tan were helpful, friendly and professional. They explained everything I needed to know ; the process was quick and easy.

Bri was wonderful. She helped navigate the whole process of securing the storage and make me comfortable.

Love this place! #BUGCO

This facility is well-maintained friendly and professional staff. I’ve checked out many other locations none are as good as this one. I highly recommend this one!

The sale person was very knowledgeable and helpful in my time of need

Jodi P was amazing . I called to see if there was a facility closer to my home and although I was booked with her she was more than happy to help me look . We found one, she transferred my reservation with no hesitation . Upon arriving to that location I sat for 30 min with no one to answer the problem me or door. I drove to her location which she was very apologetic! She got me in an out with ease and with such good energy ! Very pleased with her service

Bri and Tam were great! Great customer service skills and made the process very easy to complete. Very friendly as well. Definitely recommend for your storage and parking needs.

Bri and Robert are very professional and helpful employees. They always take care of all my needs. This is very safe and secure facility ?? !

I have been a customer at this location for a very long time! The new staff, Bri & Robert, are great! They are very helpful! The location is very safe and secure! I would recommend this location to any looking for storage space!

Bri and Robert made the entire process so simple. What a great representation of cube smart

Jody was very professional and helpful I knew exactly what I needed

The location was close to our home. Jodi & Kaden provided prompt and amazing customer service.

Each time I talked to someone from CubeSmart they were friendly and helpful!

Overpriced

clean and fair price thank you very much.

Ease of renting once I finally got in touch with someone. Ease of closing the unit down without any hassles

The space is definitely worth the price

Great service. Great rates and spacious storage.

Personable, flexible, well-kept. The employees are second to none. Friendly atmosphere.

Manager helped me through the whole process.

Cubesmart overall has the best service from the minute you walk through the door to rent a space. The staff is very professional, friendly and helpful. They staff the stores long hours in case you need help. The storage units are immaculately clean. I didn’t know about Cubesmart when I told my brother I was going to look for storage at a nationally owned company. And he highly recommended Cubesmart (that I didn’t know) instead. Boy was I ever happy. I’ve rented a few times from them in different locations since I’m moving to another state. Now I’m seeing them open up everywhere

Good customer service I’ll recommend it

Ivan is a very kind considerate professional. He really made the process of renting easy for us. I appreciate the fact that he makes customers feel their business and satisfaction makes a difference.

Sharon and her crew are a hell of a group. So. Curious and polite. They were very helpful to my questions.

Ivan(store manager) was extremely helpful at all times. If I ever had a question he was right there to provide an answer. Very well run facility by great people!

Good place to store your belongings

Plenty of space great for a small business.

Management team made all my concerns go away. Clean and always accessible.

Very helpful and friendly

The people who run the place are the best - always courteous. I've been using this store room for years, and I've never had a bad experience. Also, the storage areas are clean and bug free.

Amazing customer service, Ivan went above and beyond to take care of us when we got there 2 minutes before he closed and kind heartedly helped us even though he got home late because of us. If this place has great reviews its because of customer service like his.

Great!!!!!

Kayden and Ivan are awesome! They found a solution for my difficult storage situation! I love these two and would recommend them without hesitation!

Ivan provided great customer service and was very helpful. Would highly recommend going to him for any services you need.

Great experience with Kayden. Quick and Easy.

Ivan, the General Manager, was awesome! Extremely friendly and great in customer service. Made me feel very welcome and important. Even our family friend who used your facility in Harlem had some good things to say about him. With his personality and positive attitude he's definitely an asset to your organization. You're st%#id if you'd let this guy go.-Jim

Had the opportunity to use both the RV storage and inside storage. Always found the office personnel helpful in every instance. Facility was close to house and always clean.

Kayden is friendly and very efficient. Made the process easy.

The Manager was extremely polite & very willing to help, no matter what the situation was. Property was exceptionally clean. I would highly recommend this location to anyone.

Clean and safe environment, free of rodents and roaches.

Easy online access and auto payments.

Great service from management team

The GM at this location IVAN is very helpful and professional. He explained the whole process in detail and offered assistance to me every step of the way. Ivan made several recommendations to help me find the perfect storage unit that best fitted my needs. I never felt pressured and had the peace of mind that I was making the right choice. GREAT JOB IVAN ... Would definitely recommend this place.

Initiation of service was easy. In-store rep Ivan is very personable and professional. Answered questions and provided forgotten items easily and quickly. Felt items were safe and easily available.

Process was simple and efficient. Staff was courteous and very professional. Great service quality.

The staff at this location are very friendly made the process go quick and smooth I recommend them anytime...won’t be disappointed!

Renter Beware****The gate is never closed, so people are in and out of the property, people that shouldn’t even be there are in and out. It’s the most unsecure storage place I’ve ever seen. Today I found out someone hooked up to my 20’x8’ covered trailer and took off without issue. Stole probably $20k worth. The Managment there has no accountability. The gate has been broken for almost 2 years one employee told me. I have other stuff there and I’ll be pulling all my stuff out ASAP. Horrible horrible place. Stay away

Service is great.. adequate space

So professional!! Very polite and was extremely friendly! I will recommend this place to everyone!! Highly recommend!!!

Spacious and great price

Wes is awesome. Very on top of this property

The manager Ivan was extremely helpful with helping me choose a storage for my organization.

Wes and Ivan are awesome! Very knowledgeable of Cube Smart process. My daughter (Felicia Bess) rented one unit a couple of months ago.....These two were so professional, friendly, and accommodating we just left and rented a larger unit. Too bad Cube Smart can't "clone" Ivan and Wes.....Keep up the good work, Guys!

Management Staff Wes and Ivan are amazing. They were very thorough in providing the information/policies of CubeSmart during my move in. They made the process welcoming and gave OUTSTANDING CUSTOMER SERVICE which is hard to find nowadays. Glad I made the right choice.

(Translated by Google) Excellent customer service, thank you Sal for your understanding and they always try to save you money and help you, thank you for everything ???? (Original) Una excelente atención al cliente gracias sal por su comprensión y siempre tratan de ahorrarte tú dinero y ayudarte gracias por todo ????

Just rented a unit here March 14. The owner Wesley and Manager Ivan were very helpful. This site did not flood during Hurricane Harvey. Moved out in September 2020 due to no longer needing a storage unit. Never had any issues whatsoever with this CubeSmart location on Harlem Road in Fort Bend County TX.

Clean, quiet, service was excellent.friendly.

Great customer service, Wesley is so helpful and responds so quick

Ivan was extremely helpful in getting us the right storage for our needs. He was nice and very professional and answered all of our questions thoroughly. He went above and beyond to get us a great price too! Thanks Ivan. You're the best!

I've been working w/ Wes & Ivan for a couple of years now & they have always provided excellent customer service. I'd definitely recommend them!

Wesley was very helpful and patient and explained everything to me and there were no surprises. Thank you

Great service, clean look brand new

We had the best customer service from Westley, he is a true helper and cares about his customers plus this is a really sAfe, neat and tidy place.

Where do I start? Awesome service, a secure area, and some of the best priced units ive seen out of any other storage facility. Ive been with these guys for a few years now and I have not one complaint. Anything I need or have a issue with the staff is on the job in a instant. If your in need of a long term or short term unit for storage theres no other competitor that can compare.

Very safe and convenient

Very secured and safe place

Very neat. We'll maintained. No contract required-pay month to month. Spoiler alert-Cost has gone UP!l

Needed a storage unit and was pleasantly surprised by this facility. Prompt and friendly service, onsite supplies and very clean. Also impressive was when the team shared information about promotional offers -- saving me even more money when compared to other facilities in the area! Great experience and would definitely recommend to others!

Just moved here from California and never saw such clean Units. I didn't know temperature controlled storage was a thing! It's pretty cool!Wesley was very helpful and awesome. He helped me every step of the way. I definitely recommend this place for your storage needs!

Great Customer Service!

Love the storage. Office space is also affordable.

Wes did a fantastic job of making the rental a breeze. The property is clean and safe, and in a convenient area for the neighborhoods close by.

Irene was very helpful and professional. The facilities were very neat and clean!

Very clean storage facility. Wes, the manager, was very personable, quick, and efficient. I'm happy I came here.

This location is very well maintained and clean. The staff is Extremely friendly and helpful. I would highly recommend this place for your business or your storage needs. Thanks to the staff at cube smart. James

Nice one

I run a business from here and the staff is top notch . Wesley is an amazing person and goes the extra mile to make things great at this location. Ivan is a great help here also. Staff always willing to please and assist you in anyway possible. The staff and service is why I stay at this location versus a competitor in the same area

Wesley was nothing short of amazing. He helped me get settled in, so glad to call them my new storage home. The property is clean, and the staff is awesome. I love it here!

Wesley and Ivan have always been helpful and courteous. Big plus . . . The facility did not flood during Hurricane Harvey.

Service is good. Storage is clean. But I hate it when the light keep turning off every 15 minute. The sensor by my unit dosnt work so I have to work to the entrance every 15 minute.

Clean facility

Great staff! WES the manager was very accommodating at my move-in and move-out. My work schedule is that of the store and I commute at minimum an hour each way to and from the medical center. He stayed over to ensure I could start my contract and did the same at move out.

The only place in grand mission that did not flood. Very well designed and management is super helpful

Great service

Wesley was very helpful and informative. He went out of his way to ensure we got taken care of.

Friendly, fast and helpful!

Excellent service

Good service Ivan did a great job at helping me out and getting me set up.

Job relocation brought me to the Katy Texas area. My hobbies were rebuilding vehicles since I had more than ample time from my fulltime permanent employment. I was missing a place to park these vehicles since my wife and the homeowners association did not appreciate my hobby in the least. Wesley Lackey found a resolution to my needs and offered an area to park my projects until they could be brought back to life. During the span of 3-4 years and various different needs for storage, Wes always had an idea and made my challenges disappear. We have recently relocated again but retain some property within the area and at times still have a need for additional storage. We look no further than CubeSmart and the excellent attention we receive from Wesley Lackey. We have the utmost appreciation for Wes and his staff!!

Very attentive, very patient staff. Excellent customer service

Ivan the front desk is simply amazing. His customer service is superb, i was able to not only take care of everything but he went the extra mile. the Mgr also is very customer satisfactory oriented. i know my property is safe and the property itself is very clean, well managed and maintained. Ivan you rock seriously! thank you

This is the best storage facility in the area. It's a tiny bit out of the way (just a half mile off the main road) but that keeps all the suburban people from making daily trips and blocking you from moving stuff in and out. The staff is really excellent. Ivan gives an almost concierge level of service.

Clean and secure storage and best prices in the area. Wes is a fantastic manager who will bend over backwards to help his customers.

This is not our first experience with QubeSmart and Wes. Always profesaional and helpful.

Nice and secure

Nice & Clean

Small lot, considerate employees, clean grounds

Great service, friendly staff, and clean, secure location.

Wesley (manager) is fantastic...very helpful and friendly! I love doing business there!

Great place to store some stuff.

These guys are the best. They took the worry out of moving by providing my family and I with excellent service. I would highly recommend this location to anyone looking for a safe and secure place to store their household goods. A-Plus in my book.

Last Saturday I planned a move that went awry from the very beginning - typical movers (arrived late, unprepared, etc.). We ended up needing to make two trips. The movers assured me the 10x30 unit would fit all of my furniture. Around 5:15, they determined it would not. There I was with a truckload of furniture and the CubeSmart office closed. In a state of panic, I called the emergency number on the gate. I spoke with the customer service representative who called Wesley, who called Ivan, who ultimately came back to the office to set me up in another unit in the same building as my first! While I understand that after a long day at work 'Closed' means 'Closed', Ivan's above and far beyond customer service was greatly appreciated. The immense relief I felt knowing that my furniture would be safely tucked away... words cannot express. Ivan is my hero. A million thank yous! Would I recommend CubeSmart to anyone needing storage? ABSOLUTELY!

Great storage facility, clean, well maintaned. Serve has been excellent. Best pricing in the area. I highly recommend this facility for all your storage needs.

Good crew who know their information. They were courteous and helpful in finding the right size storage unit.

We had a wonderful experience @ CubeSmart setting up a storage unit for our family. Jasmine was so polite, knowledgeable, friendly, professional, helpful, patient & energetic she made our experience so easy. She made sure to take the time to get us the unit that would work best for our needs. She took her time explaining everything & answering all of our questions. She was diligent in all of our paperwork to make sure it was 100% accurate. She even made sure we got the best deal we could on our monthly rent. After we were finished she took us to our unit to put a lock on it & to test our gate codes. She also made sure we knew if we ever had any questions or issues or needed help of any kind that we could reach out to her & she would be happy to help. We haven't moved in yet but have full confidence that our experience with this storage facility will be great. The property/units themselves are clean & nicely lit & access to our unit is very easy. You may pay a tiny bit more for rent @ CubeSmart but it is worth it since you get such great service!

I have had a unit therefor the past 5 years. There have been many different mangers. Wesley and Jasmine by far are the best. Love going into the office. They make you feel like you're the only customer they have. They both try their best to make it work for you. I will be there for a long time!!!! Thanks Wesley & Jasmine!!!!

Wesley and Jasmine are a DYNAMIC DUO! Consider this: They always greet me and others with a smile, they're always courteous and quick to strike up a conversation and go out of their way to make my rental experience a pleasant one. More recently they WOW'D me with their professionalism when they reconnected me with my keys. I had lost my keyring which kept me from gaining access to my trailer which is stored at the 9720 Harlem rd location. A tenant found my key ring and turned it in. Wesley and Jasmine made sure that the keys found their way back to their rightful owner. I am one happy customer and will continue to patronize this location. That tremendous team makes that property sparkle! Peter P

The staff at this facility are excellent. Options reviewed and visited the available units and helped with discounts. After rental they have been extremely helpful and friendly. No problems with the unit so far. I highly recommend this facility!

I have had an excellent experience at this facility. The leasing agent was friendly and helpful. She showed us the available units, and advised us on what we needed for our purpose. The unit itself was clean and free from pests. The agent clearly explained the timings of the facility and how to open the gate. Overall, Iwas very pleased with the whole process.