Sales center
Acquire customers around the clock.
Customer service reigns supreme in our Sales Center 7 days-a-week. This availability provides a large advantage over operators who can only field calls and take reservations during normal store hours.
awarded
ISS Best of Business for call center.
Stevie® for best contact center.
US Search Awards Shortlist for Innovation.
Switch your service to always-on.
Being open around the clock ensures customers and prospects reach a live customer service agent even outside normal business hours.
Take pressure off in-store associates.
Over 80 well-trained agents secure reservations from prospects and handle routine service issues, allowing store managers to concentrate exclusively on in-store interactions.
Put support in the right place.
A social media response team monitors Facebook, Twitter, website feedback and reputation management system, responding to issues and escalating to district managers as needed.
Maximize your performance.
End-of-call surveys
help maintain consistently high service levels.
Call monitoring systems
provide key performance indicators for call-to-reservation conversions and service levels, maximizing performance.
Special incentives
encourage our Sales Center agents to achieve high levels of performance.