CubeSmart Privacy Policy, Terms and Trademark Usage

Privacy Policy

CubeSmart is updating its Privacy Policy, effective June 8th, 2020.

These updates to our Privacy Policy:

  • Conform language in this Privacy Policy with the language in our California Privacy Notice.
  • Provide greater detail about how we may use your personal information.
  • Make clear that we may collect your personal information through our mobile applications, should you choose to use it.

For privacy rights and choices specific to California residents, please see our California Privacy Notice.

At CubeSmart, we want you to know how we collect, use, share, and protect information about you. By interacting with CubeSmart, including through our stores, telephonically and through our websites, you consent to the use of information that is collected or submitted as described in this Policy (“Policy”). We may change or add to this Policy, so we encourage you to review it periodically.

CubeSmart (collectively, “We”, “Us” or “Our”) is committed to respecting the privacy and security of any information that we collect, use, and disclose relating to you, your computer, or your device that enables us to identify you or your household (“personal information”). We take commercially reasonable steps to handle personal information responsibly. By providing CubeSmart with personal information in person, over the telephone, or by using any website, mobile application, or other network-connected products and services that link directly to this Privacy Policy (collectively, the “Site” or “Website”), you consent to the terms of this Policy, together with the Terms and Conditions Agreement for the Site.

The foregoing Policy is effective as of June 8th, 2020.

INFORMATION COLLECTED BY CUBESMART

CubeSmart collects your personal information through this Site or otherwise when you choose to provide such information in-person, over the phone or otherwise. Personal information includes, but is not limited to, your name, address, telephone number, email address, and credit card number and expiration date (for online bill payment and purchases).

If you register for an account with Cubesmart, you will be required to provider certain information about yourself, including a username and password.

If you communicate with CubeSmart by email, text message, or telephone, we will collect the information that you provide to us. We may also collect data through any HTML-formatted email messages that we send to you, such as information about your interaction with the email message.

As you navigate through and interact with our Site, CubeSmart may use its own and/or third party automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: details of your visits to our Site including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site; and information about your computer and internet connection, including your IP address, operating system, browser type, information about your online activities over time and across third-party websites or other online services (behavioral tracking). You can learn more about our use of this data in the “Other Technologies” section of this Policy.

We may combine the information you submit through the Site with other information we have collected from you, whether on- or offline. We may also combine it with information we receive about you from other sources, including publicly available information sources (such as publicly available social media profiles) as well as from our service partners and data licensors, in compliance with applicable laws.

You may review and request changes to your personal information that CubeSmart has collected, including the removal of your personal information from CubeSmart’s databases, by writing to privacy@cubesmart.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe. Complete removal of all information may not be immediate, and in some instances, it may not be possible to delete all archival copies of this information. Further, to the extent you remain a Customer of CubeSmart, an owner, manager or operator of a self-storage facility that is part of the CubeSmart Network or otherwise maintain a business or employment relationship with CubeSmart, we will retain your information for as long as your account is active, your business or employment relationship with us exists, or for as long as we deem necessary to provide you services, conduct our business, comply with our legal obligations, resolve disputes, and enforce our agreements.

You may also provide personal information about other people, such as their name, address, phone number or email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided, such as referrals. If you disclose personal information to CubeSmart about another individual, you represent to CubeSmart that you have secured the consent of that individual before disclosing such information to CubeSmart.

CubeSmart does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to rent storage or make purchases. If you are under 13, you should not attempt to create an account or send any information about yourself to us, including, but not limited to, your name, address, phone number, or email address. If you believe that CubeSmart may have any information about a child under 13, please contact us at privacy@cubesmart.com and we will endeavor to delete that information and terminate the child’s account from our databases.

USE OF INFORMATION

CubeSmart uses personal information to:

  • conduct our business;
  • fulfill the reason you provided the information, such as to respond to your inquiry regarding reserving a unit, evaluate and process your rental application, and verify your information;
  • enable you to make a bill payment online;
  • enable you to purchase products and services and engage in transactions online;
  • offer you CubeSmart specials and discounts;
  • provide you with CubeSmart services and information relevant to those services and to our Site;
  • facilitate customer transactions with unaffiliated third-party storage companies that are part of the CubeSmart Network; develop and improve our websites, applications, products, and services;
  • if you have consented to receiving text messages from us, to send you promotional and transactional text messages in accordance with your consent;
  • if you have enabled your device to receive push notifications from us, to deliver promotional and transactional messages by push notification;
  • maintain, customize, and secure your account with us;
  • develop and carry out marketing activities in order to keep our customers informed about our products and services;
  • personalize your consumer experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Site, third-party sites, and via email or text message;
  • resolve disputes and enforce our agreements, establish or exercise our legal rights, or defend against legal claims;
  • help maintain the safety, security, and integrity of our websites, systems, products, services, databases and other technology assets, properties, and business;
  • evaluate or conduct a merger, divestiture, reorganization, dissolution, or other sale or transfer of some or all of our business or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets or business transferred;
  • respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
  • as described to you when collecting your personal information.

OTHER TECHNOLOGIES

CubeSmart may use technologies to track how visitors use our Site. Such technologies may include, but are not limited to:

Automated Information Collection

We may connect information collected automatically with information we already have about you in order to identify you as a CubeSmart Customer. If we are able to identify you as a CubeSmart Customer we may, for example, link your activity on our Website to your activity in a CubeSmart store or on a mobile application. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

In order to provide the best Customer experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our Site, in our stores, and on our mobile applications (if any), the performance of our marketing efforts, and your response to those marketing efforts.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, identifiers for mobile devices (e.g., Android Advertising Identifier or Advertising Identifier for iOS), pixel tags, clear GIFs, Flash Shared Objects, and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device, including the Site or through HTML-formatter email messages. This information, which includes, but is not limited to: the pages you visit on our Site, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your Website experience and make our marketing messages more relevant. This includes CubeSmart content presented on another website or mobile application.

Technologies such as: cookies, beacons, tags and scripts are used by CubeSmart and our marketing partners, affiliates, or analytics or service providers, e.g. call tracking platforms. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis

We use cookies to identify customer status, test segmentation, and referral source. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited. To learn more about cookies, please visit http://www.allaboutcookies.org.

We also use third-party services to collect information about usage of the Site, including Google Analytics. You can visit https://policies.google.com/technologies/partner-sites and https://policies.google.com/technologies/types to learn more about Google Analytics’ use of cookies. Generally speaking, Google Analytics uses cookies and other technologies to collect information on how often users visit the Site, what aspects of the Site they visit when they do so, and what other websites users visited prior to accessing the Site. The Site makes use of Google Analytics services for Demographics and Interest Reporting as well as Display Advertising features, including Remarketing, Google Display Network Impression Reporting, and DoubleClick Campaign Manager integration. These tools allow Google and other similar third parties to show ads to you across other web sites you may visit based on your past visits to our Site. You can read more about our Interest Based Advertising below in this Policy.

Interest-Based Advertising

CubeSmart participates in Interest-Based Advertising (IBA), also known as Online Behavioral Advertising. We use third-party business partners, including advertising companies and networks, to display ads tailored to your individual interests based on how you browse and shop online.

We allow third-party companies to collect certain information when you visit our Site. This information is used to serve ads for CubeSmart products or services or for the products or services of other companies when you visit our Website or other websites. These companies use non-personally-identifiable information (e.g., click stream information, browser or device type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon, or other similar tracking technologies to collect this information. We may also share a cryptographic hash of your email address or mobile device ID with a third-party website or service provider. The hashing process essentially turns your email address or mobile device ID into a unique code, so that it cannot be used to identify you directly, but it can be used to more accurately recognize your particular unique browser or device and the advertising interests associated with it. We may also record and link your devices, including your personal computer and mobile device (this is called cross-device linking).

To learn more about Interest Based Advertising and your options with respect to these practices, please visit www.networkadvertising.org/choices, https://www.datalogix.com/privacy, http://www.aboutads.info/choices, and https://choice.microsoft.com/en-US/opt-out.

If you wish to opt-out of participating in Interest Based Advertising, you can use some or all of the following methods:

  1. Visit http://www.aboutads.info/choices (for web-based advertising), and http://www.aboutads.info/appchoices (for mobile advertising);
  2. For mobile advertising, use your phone operating system’s opt-out setting. For instructions on how to “Limit Ad Tracking” on iOS, please visit https://support.apple.com/en-us/HT202074. For instructions on how to opt out of interest-based ads on Android, please visit https://support.google.com/ads/answer/2662922?hl=en;
  3. You may opt out of Google Analytics for Display Advertising or customize Google Display Network ads through the Google Ads Settings page. You may also prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on.
  4. Enable the “Do Not Track” feature on your web browser. For instructions on how to do so, please visit www.allaboutdnt.com; and

If you use more than one device, you should renew your opt-out choices on each such device.

Social Media Features and Widgets

Our Website includes Social Media Features, such as the Facebook “Like” button and Social Media Widgets, such as the Share this button. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Social Media Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Our Website includes widgets, which are interactive mini-programs that run on our Site to provide specific services from another company (e.g. displaying the news, opinions, music, etc.). Personal information, such as your email address, may be collected through the widget. Cookies may also be set by the widget to enable it to function properly. Information collected by this widget is governed by the privacy policy of the company that created it.

Log file

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser or device type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.

Local Storage

We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LS.

Do Not Track Policy

Some web browsers have a “do not track” feature that allows you to inform websites that you do not want to have you online activities tracked. At this time, our Website does not respond to web browser-based “do-not-track” signals. However, you may direct our Website analytics vendor to not use the data about your visits to our Website for our Website analytics purposes. Users wanting to opt-out of tracking may configure their browser to disable their cookies. Please review your browser’s help guide for instructions. Please note that this plug-in is being provided by our vendor, and we are not responsible for your use of this plug-in or its effectiveness.

SECURITY

Wherever your personal information may be held by CubeSmart or on its behalf, we take reasonable and appropriate steps to secure the information that you provided from unauthorized use or disclosure. The information you provide to access your account and make bill payments or purchases is protected using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology. Please note that, while CubeSmart has endeavored to create a secure and reliable Website for users, the security and confidentiality of any communication transmitted to or from CubeSmart via our Website or email cannot be 100% guaranteed. Accordingly, CubeSmart is not responsible for the security and confidentiality of information transmitted via the Internet.

By using the Site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice on our Site if a security breach occurs. If this happens, you will need a web browser enabling you to view the Site. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or withdraw your consent from receiving electronic notice) you should notify us at privacy@cubesmart.com.

DISCLOSURE OF PERSONAL INFORMATION

CubeSmart does not share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested (including our use of responsible third party vendors), when we have your permission, in the ways that are described in this Policy or at the point when personal information is collected, or under the following circumstances:

  • We share personal information with our affiliates, who may use the information consistent with this Policy.
  • We respond to subpoenas, court orders, or legal process, and may use your personal information to resolve disputes and enforce our agreements, establish or exercise our legal rights or defend against legal claims.
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CubeSmart’s terms of use, violations of CubeSmart.com’s Terms and Conditions Agreement, or as otherwise required by law.
  • We reserve the right to disclose and transfer your personal information in connection with, or during any evaluations or negotiations of, any merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CubeSmart’s business or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the business or assets transferred. In the case of such a transfer, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Your personal information will then be governed by the new owner’s or manager’s applicable privacy policy.
  • We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

CUSTOMER TESTIMONIALS/COMMENTS/REVIEWS

We post customer testimonials/comments/reviews on the Site, which may contain personal information. We do obtain the customers’ consent to post their name, initials or other identifying information posted along with their testimonials via email or other writing prior to posting the testimonials.

Any information and other content (including written works, photos and videos) that you post to the Site will become public information. We cannot control the use of the information and other content that is disclosed publicly, such as on our blogs or social networking pages. You should exercise caution when disclosing information or other content through public pages or blogs, and should refrain from disclosing personal information that you consider to be sensitive. To request removal of your personal information from our blog, community forum or other public page, or if you wish to update or delete your testimonial, contact us at privacy@cubesmart.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into said application and removing the information or by contacting the appropriate third party application.

CONTACT PREFERENCES

When you provide CubeSmart with your contact information, you agree that we may communicate with you about topics of your choosing and send you marketing communications. Generally, when we contact you, we will try to provide you with an easy and convenient way to notify us if you would like further similar communications. To “opt-out” of any further e-mail or contact, send a request to privacy@cubesmart.com. CubeSmart will make a good faith effort to comply with such written request within thirty days of receipt of the request. If you no longer wish to receive push notifications from us on your mobile device, you may adjust the settings on your device to prevent such notifications from our mobile application.

QUALITY OF CUSTOMER INFORMATION

To ensure the quality of our Customer information, the Company periodically compares our current set of customer information to our third party communication providers’ information. The Company deletes Customer contact information if:

  • the Customer has opted out of communication;
  • the Customer has flagged a message as spam;
  • the Customer’s contact information is undeliverable; or
  • the Customer has requested removal.

CHANGES IN THIS PRIVACY POLICY

If we decide to change our Policy, we will post those changes to this Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you on the Site, by email, or by means of a notice on our Policy page prior to the change becoming effective. We will notify internal personnel of changes to this Policy consistent with Company practice and Company will provide an annual reminder to internal personnel of their responsibility to comply with this Policy.

INTERNATIONAL VISITORS

This Site is hosted in the United States and is intended for United States visitors. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from United States law, please note that you are transferring your personal data to the United States and by providing your personal data you are consenting to that transfer. When you provide personal data to CubeSmart or our service providers or vendors, you consent to the processing of your data in the United States as the Site is operated in the United States.

THIRD PARTY SITES AND SERVICES

The Site may also contain links to or utilize the features of third-party websites and other online services for your convenience. This Privacy Policy does not apply to other websites which may be operated by affiliates or business partners of CubeSmart even if they are linked to the Site.

Our Site includes links to other websites whose privacy practices may differ from those of CubeSmart. If you submit personal information to any of those sites, your information is governed by their privacy policies. This Policy does not apply to the practices of companies that CubeSmart does not own or control, or to people that CubeSmart does not employ or manage. In addition, some companies that CubeSmart has acquired have their own, preexisting privacy policies, which may be viewed on our acquired companies’ pages.

If you choose to use Face ID to access your account, please note that CubeSmart is only notified that the authentication was successful. CubeSmart cannot access Face ID or the data associated with your face that is used by Face ID. The processing of facial recognition data by your cellular phone or mobile device is governed by the policies of your cellular phone company.

Please also visit the Terms and Conditions Agreement section of our Site, incorporated here by reference, which explains other important terms governing your use of our Site.

CALIFORNIA PRIVACY RIGHTS

California law permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please review our California Privacy Notice.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding our Policy please email us at privacy@cubesmart.com. You may also contact us at:CubeSmart
5 Old Lancaster Road
Malvern, PA 19355
(844) 286-7831
Attn: Chief Legal Counsel