fbpx
CubeSmart News FYI

CubeSmart Recognized for Best Customer Service

We know how stressful moving can be. Whether you’re moving across the country, or just need to clean out the garage, we know that you want your self storage experience to be as smooth and painless as possible. To that end, we’ve put some serious effort into making our customer service the best in self storage. Recently, we were humbled and honored to be┬ánamed a winner of the Best Customer Service award from Inside Self-Storage’s (ISS) 2012 Best of Business reader-choice poll.

CubeSmart President Chris Marr had this to say about the award:

“Customer service is at the heart of CubeSmart’s unique culture…We have strived to redefine service in the self-storage industry with the rollout of our logistics services and other enhanced amenities, and we have even established a dedicated WOW! Department tasked with ensuring that we as individuals and as a company exceed expectations for all Customers, both external and internal. We have been pleased with the recognition of these efforts from our retail and commercial Customers and are honored to be formally recognized by peers and other self-storage professionals for our exceptional Customer service.”

To read more, please check out our press release here.

About the author

The Storage Queens

We know a thing or two about moving. Together, we share the best tips in organizing, storage, navigating your city, and more!

Leave a Comment

2 Comments

  • The staff at your store number 6348 in Chattanooga, TN are over the top professionally and compassionately. When we first made the reservation MiKayla answered every question in the kindest way.

    When we arrived on Sat 4/12/2019 Meredith & Tyler were great in showing us exactly how to access our unit and then where to park our 26′ Penske truck for easy unloading.

    Then, through NO fault of this facility, when my husband accidentally fell off the back of the truck, Meredith immediately “sprung into action” to insure that 911 was contacted. She then provided water and towels to place on the bleeding until 911 arrived. After my husband left in the ambulance, she did everything possible to help me secure our belongs and get the truck locked. She also called Bellhops to schedule their crew to come on Sunday, 4/14/19 to complete the unloading of our truck.

    On Sunday, Tyler was awesome when we learned that we would also need an additional unit. He was able to just pull all our information which helped expedite this additional transaction.

    You certainly have a staff at this location that is Class A-1. We can not thank them enough.

  • The staff at your store number 6348 in Chattanooga, TN are over the top professionally and compassionately. When we first made the reservation MiKayla answered every question in the kindest way.

    When we arrived on Sat 4/12/2019 Meredith & Tyler were great in showing us exactly how to access our unit and then where to park our 26′ Penske truck for easy unloading.

    Then, through NO fault of this facility, when my husband accidentally fell off the back of the truck, Meredith immediately “sprung into action” to insure that 911 was contacted. She then provided water and towels to place on the bleeding until 911 arrived. After my husband left in the ambulance, she did everything possible to help me secure our belongs and get the truck locked. She also called Bellhops to schedule their crew to come on Sunday, 4/14/19 to complete the unloading of our truck.

    On Sunday, Tyler was awesome when we learned that we would also need an additional unit. He was able to just pull all our information which helped expedite this additional transaction.
    ou certainly havYe a staff at this location that is Class A-1. We can not thank them enough.