Insider Reviews

Weekly Insider

Written by Bella O.

Hello! Here's our weekly roundup of storage reviews from our customers around the web.

You Said It!

…In Reviews

“Went in two mins before closing for my storage reservation. A customer who was there before me couldn’t make up her mind. She needed to see the sizes in person, thinking while looking at the posters, comparing prices and more. She finally made a decision so Mayra started the paperwork after at least 25 mins. Mayra was so patient it was unbelievable. I wasn’t in a hurry, but I knew they closed already at this point, but she didn’t stop serving her with 100% respect. The woman then changed her mind again so the paperwork had to be redone. After a half hour past closing it was finally my turn. Mayra was very polite the whole time. I was very impressed. She helped me without delay, and I left very pleased. If everyone is like her I definitely recommend this location 100%.”
Nina700 @ CubeSmart Self Storage Facility in Palm Coast, FL

“Jay and Maritza went above and beyond both before and after the hurricane. Always so pleasant and willing to help. Stored an irreplaceable vintage camper in a bay during Irma. It had been a 2 year restoration project and it came through perfectly unscathed.”
Gerry P via Facebook @ CubeSmart Self Storage Facility in Boynton Beach, FL

“I would like to take the time to honor Latonia Grooms for the AMAZING customer service skills displayed. A couple of weeks ago I came into the office needing storage. We were also on a time crunch. Latonia explained everything in GREAT DETAIL and THOROUGHNESS! She made sure we understood the information that was read. While explaining all of the details there was another customer who was rude but she maintained her professionalism and continued to ensure we understood the information. She answered all of our questions and provided OUTSTANDING CUSTOMER SERVICE! She was even a listening ear as I explained our current situation. Cube Smart you have a winner in Latonia Grooms. Honestly, the words haven’t been invented for the PHENOMENAL customer service she provided. Thank you Latonia Grooms. I will never forget that moment. Thank you.”
Dedrick W. via Google @ CubeSmart Self Storage Facility in Upper Marlboro, MD

“I thoroughly enjoyed using this location for our storage needs. We had a unit for six months and upon removal, our stuff was in the same condition we left it in. It has been a week now and I have not had a single instance of bugs or mold on any of my items and am very pleased with the cleanliness of it all. I will absolutely use this location again due to the inviting and friendly staff who are more than willing to help you with anything questions you might have. Between the easy check in and check out, this has been a great experience and I am very satisfied with their customer service.”
Micah D. via Yelp @ CubeSmart Self Storage Facility in Fallbrook, CA

…On Social Media


Worth the Read…

The next in a series of articles highlighting our customer stories. Nancy Diorio from Boston talks with us about her home’s open door policy, and how she’s helped people.
“One year, many years ago, all these children came to my apartment with their stories and with their families. My home was a safe haven. You have to have understanding and compassion because they are going through a lot.”
Read more here.


Featured Jobs

Retail Sales Associate – Salt Lake City, UTKenosha, WI, Vista, CA, Saint Louis, MO, Reynoldsburg, OH
CubeSmart is looking for Retail Sales Associates who can bring WOW! to our team by providing outstanding customer service. You are someone who enjoys Customer interaction and takes pride in the appearance of the store.

About the author

Bella O.

Leave a Comment