Great service. Very easy to set up.

Unit was clean and facilities are tidy. Staff is super helpful

Rented at the center Street Manchester Camille did a great job with the rental was disappointed about the hand cart not being available and stationed in a certain area?

Due to storm Benjamin, they were inaccessible which, forced me to choose a storage company that was accessible and ready for me to move into the unit. The price is also cheaper for the same size.

I’m extremely disappointed with the lack of basic maintenance and communication. While the monthly rent keeps increasing regularly, there is little to no care shown for customer access or safety. It has been two full days since the snowstorm ended, and the facility has still not been cleared. The entrance was completely inaccessible, making it impossible to enter the unit. As a result, I lost an entire day, including scheduled labor and a truck rental, which cost real money and time. Price increases are one thing, but basic snow removal is not optional—it’s a fundamental responsibility. Customers should not be paying higher rates while being unable to access their own belongings. I hope management takes this feedback seriously and improves both maintenance standards and accountability.

Kamilla was such a big help explained everything to a tee and helped me stay well within my budget truly appreciated her. Customer service highly recommended

Was a convenient place for storage at first but the prices just keep going up and up and up with no explanation, started at 160 and ended at 303 a month, asked to talk to someone about it and the kid said yes that’s a high price for what you have and someone would call me, that never happened so I’m out , not to mention usually the gate is open and anyone can drive in. Wouldn’t recommend unless you like the price to keep going up and gates open

(Translated by Google) We are great. (Original) Kamilah is great

I'm hoping this review can go up. But as of right now I'm not to thrilled with this company. I reserved a unit and after multiple forms of communication either email, text, or call just to confirm the reservation, and multiple emails reminding me that the down payment date is approaching, I go the the center St location and it is closed at 12:15 ish... Sign says open but nobody inside. No posting about being on lunch or anything else. So I call and appearantly it goes to a call center cause I was told that they have 1 associate covering 4 locations. Well if that's the case why don't they post a sign or put it on the website, not have office hours if nobody is there. This was a complete waste of my time. Not to mention now I have to make a 2nd trip to this place just to pay down payment because I don't want to do auto pay. If this is an example of how this company operates I'm not sure I want to do business with these guys. I'll go back one more time and if the same thing happens I'll just go somewhere else because not only are they falsely stating office hours they give an attitude at the call center. I'm sorry but if I'm paying for a service, I EXPECT top tier customer service.

Great staff and clean - fast service and friendly staff

Jennifer is so kind and very helpful you needed someone like this working for you thank you Jennifer

Easy to move into get everything online the only thing I don’t like are the hours

Jenn helped me thru my setup , was very courteous, knowledgeable and efficient . Will help me when I need another unit next month.

It was fine. No problem. I would use them and recommend them. The lady who helped me was very nice. I hope I dont need them again but if I do I would go there.

Everyone at Cubesmart has been very helpful and kind. I ran into a tough situation while supporting a client who was renting a unit and the staff at CubeSmart was attentive and assisted me with a resolution. Special shout out to Colleen who helped finalize the details for me!!

Sarah is great !

Very polite and great customer service

No restrooms for the clients the staff has an excuse that they don’t serve food which is pointless as bathroom access is the basic rights of a customer

Had trouble opening door. Latch is rusty and we had trouble getting it to the proper position. Same problem getting it closed. Otherwise all was good.

Property well maintained and clean. Management was very polite and willing to answer any questions and assist with what i needed help with.

$35 in fees not disclosed up front. Lucky I didn’t give 1 star.

Great Customer Services! Cleaned and very welcoming! Thank you!

NO ONE there to show you where the storage unit is. NO ONE is ever there…You figure it out with a “map”. The outside isn’t labeled so like I said you figure it out. No hand carts or Dollie’s. $29 special is just in writing.

Very easy to do everything on line. Instructions were clear and everything worked as expected. The facility map showing exactly where the unit is was also easy. I had a signed contract with access to a unit in less than an hour. I love the convenience!

Moved in September or October of 2023. PAID for a year in advance. Date of move in was on the 25th. Moved out September 24, 2024. Called the office several times. Never any answer. They called me two days later asking if I moved out. Called back again no answer. Left a voice message. The young lady that called me back was Alexandra. She must have been new because she wasnt well informed. I told her I moved out on 09/24. She said ok that she will put it in the system. Asked her to tell me what will be refunded she said she had to talk to her manager and call me back. Calls me back and tells me its $98. I told her that the numbers dont seem right to have her manager call me. Manager calls me today and the conversation lasted 1 minute. She called and immediately jumped into "My employee told me you had a problem with the amount that is being refunded to you. That amount is correct. You didnt notify anyone that you moved out." and continued. I tried to ask a question and she continued to talk over me. I then got loud and asked her to let me ask my question to then she replied "oh no you dont. you arent going to talk to me like that. Go ahead. Go and ask your question" Now Jennifer, as a manager to a multi-million company, you should know better. And from the looks of it you dont. As a person that has worked in customer service for over 30 years, its not what you say its how you say it. And your tone and attitude is not the way. I am writing this review but I will contact your superior because your objective should be to help the customer understand where they went wrong not be so defensive that you make matters worst. I am now paying for a month (Sept 25-Oct 24) on a storage that I am not using and they will most likely rent out to someone else. Cube Smart will make double the money on that unit and I am out $100.

Everything is excellent!

I've been here since DECEMBER 2023. ITS NOW MAY 2024. FIRST...when I moved in it was supposed to be free first month and 25% off for 6 months. When i moved in they charged 105.00 plus 32.00 start up. No discount given. All in all Sierra does good customer service. She was accommodating and showed me the unit. This place is alot better than Otter. Otter is a nightmare. If you choose this lication..deal with Sierra. Sierra ..she was very nice and she said there was nothing she coukd do. I reserved it online with some guy. Shoukd have given that price. I even did a screenshot of the special. When I moved in they charged a 32.00 start up..wanted 30.00 for a lock plus insurance. You don't have to pay for all this. I use my homeowners insurance and provided my own lock. They charge 30.00 for a lock that you can buy better quality for 10.00 for a similar lock at Walmart. I walked in my unit..there's no lights in the units. Just hallways. Buy a magnetic light to leave on the wall. They did not clean my unit. They said they are cleaned and leave trident bags in each corner. The bags were old. I use peppermint in jars in all 4 corners...keeps mice and rodents out. Security No security. Ive talked to them. They keep saying they will fix it. You get in by using your code to open the gate. Guess what? The gate is open all the time. The elevator is like 50 yrs old... barely moves. And no code to open it. The stairs to go up...the door has no code and you just open the door. I went in one night. There was homeless people hanging out toward end of building. A creepy guy came into building while I was alone. Ladies...not safe to be here alone day or nite. When office is open its the best time because they do have cameras. I keep pepper spray on me just in case. Other than that I'm happy. They raised my cost in May. So it's been 6 months. Originally 95.00. Now it's 137.00. So we will see how rates are. If they follow CT STATE LAW OF NO MORE THAN 20% PER YEAR I HAVE NO COMPLAINT. BUT THEY WENT UP 37%. THEY ARE BETTER THAN OTTER THOUGH. JUST PISSED ABOUT BAIT AND SWITCH IN BEGINNING WITH PRICES.

Fair pricing, great service

Cubsmart, center st. in Manchester, was conveniently located, good self serve house. It was not exceptionally clean, but good enough.. I did not like the move out policy. I paid on the 20th of each month, for the upcoming month. I moved out on the 31, it would have been nice to get a refund of the 20 days prepaid. You know they will rerent it and make double rent on it thru the 20th. Paid for 20 days that I didn't even use it, bad policy. Note to management-consumers don't like paying for things they don't get, move outs should be prorated.

Floors throughout the facility are dirty and have not been cleaned in years. Lights take months/years to be replaced when they go out. The way that the HVAC system is set up for “climate controlled” units enables anyone that is tall enough or has a selfie stick to stick their phone up above your unit’s door and window shop to see what’s inside. This facility had lack of communication with customers when there was OVER 2 MONTHS when the entrance/exit gates were wide open and NO notification was sent to customers informing us of the issue. When I went into the office a month into that starting, the employee at the front was immediately rude and said there was a work order coming the next week, only to then have to wait another month+ for it to actually be addressed. “Climate controlled” is an overstatement, as my thermometer read in the low 40’s during the winter and low 90’s in the summer. Perimeter fencing is falling apart and easy to enter the property through, including the facility, given that all of the doors to the building are unlocked 24/7. All of that on top of outrageous rate increases. I couldn’t continue to justify paying so much for so little in return.

Sierra was so sweet and super helpful! The facility is well kept and easy to navigate !

Very friendly clean storage area staff was very helpful

Nice

Sierra was handled the rental with great care and concern.

Increase in cost monthly (goes up) and change in management and customer service level

Great experience from start to finish.

Sarah?? I knew her from a different home base and she’s awesome & kind & patient with all people. I came back to Cube Smart Only because of the great job done by sales & service. Kudos to Sarah, she’s one of a kind and goes above , beyond & up & down for her customers. A +++

I only been there a few days it seem nice calm an safe. The at the site was very the young Landy. I delt with

Good the staff was extremely helpful

Very professional representation, the entire process was fast and easy

Easy process, use friendly interface. So far so good... Once I actually make it to the location and see the process of moving in, I will update accordingly... But so far it's been effortless, and that's good

Access to the storage unit on the app

At the last minute my Apt. wasn't ready to move into, the rental truck has to be in by that night!! Cube Smart was there for me within minutes. Love it!!

Dirty, smelly and though climate controlled was very very hot and humid indoors

Great customer service. Professional, able to answer all my questions.

Just a horrible customer service experience. Was able to pay for a cube on a Sunday, never was emailed gate code. Come back on a MOnday, was lucky to find an actual human but cube was smaller than described. Next to.impossible to get an actual human on the phone. Entry doors are locked. No code or key provided

excellent customer service

Nice property, well managed, and fairly priced

Had the cost rise to almost double after a couple of years for a small unit, won't be using them again.

Customer service I received was outstanding. Very professional

Everyone was always friendly, ready to help, and made everything as simple as possible. And I always felt safe going to my storage space.

Easy sign up. Easy in and out of the facility. Nice staff.

Chris was great and made the paperwork easy.

No commitment plus no harassing on late fees or any problems at the unit.

My partner and I got screwed over by our landlord and had to move out QUICK. We contacted Cubesmart like an hour before they closed and Rachel P. answered the phone. She said she was covering this location for the day, but when we got there she knew EXACTLY where she was going. She was SO INCREDIBLY HELPFUL. She made the process so stress free (in a stressful time in our life) and fun. Easily one of the nicest employees I’ve ever interacted with. So so so so thankful for all of her help!!!!

What made my experience so good was how the crew and manager all took pride in their jobs and made sure it was done professionally, thoroughly and on time with a smile on their face. No matter if they were open or closed, somebody was there to help and execute the problem on the spot or via phone. Never once have I felt uncomfortable or like I was being mistreated by Cube Smart of Manchester CT. Manager Christopher and his Lovely Crew deserve recognition for their great Costumer Service Skills. If I ever need them again, Cube Smart will be my first choice.

Affordable rates; easy access; helpful staff; quality storage space

I closed my account with this storage facility because they raised the price of my storage unit twice this year (2020). During this pandemic- a time when people are actively being layed off, I think it’s inappropriate to raise storage rates.This company is disgusting.

By entering the driveway the place look very clean and the gentleman was very good on knowing what was to be done on paperwork and when I ask a question he knew every thing I was asking an answer them.i will recommend this place to everyone who ask for a storage place.

Very clean facility. Facility was also well lit and secure.

secure location and the staff was great

Kind, courteous service. Friendly staff!

Chris is wonderful. Thank you

Very clean environment.

Very clean and nice manager and staff.

Clean

The store manager was AWESOME and super helpful. If I could do 10 stars I would. I was really stressing as I was notified I needed to move in 2 hours and the U place had outrageous prices for storage units that were extremely small . This cube Smart was actually closer to me and super resonable the manager even talked with me while I was at the store getting a lock for the unit. Highly recommend if you need storage.

We booked online called multiple times to see when we could come in to check in, there was no answer. We got here at 2:35 and the woman insisted she could not check us in because her last appointment is at 2:30. Very unaccommodating. I don’t think five minutes would have made or broke her weekend. Laziness is more like it.

Carla was great. Knowledgeable, patient, friendly and professional.

They gave me an access code that did not work (apparently the manager made a mistake - never apologized afterwards). It took us over 1.5 hours just to get through their phone support in order to get a temporary access code - and this was all happening while we were standing at the gate, waiting to unload our truck. Their lift was broken, and they had me go around the other side of the building (great inconvenience). Manager (who set up our account) never gave directions on how to open the side door to the stairs (I found out the hard way, and had to come back another day). Based on my experience so far, I am considering writing a complaint to their corporate office.

Nice clean friendly place to store all your belongings with no worries.

Very professional, friendly and accomidating. Thank you.

I went and got a unit about a week ago just started moving some things in last night i rounded the corner and there was someone laying on the floor covered with a blanket, and I'm supposed to feel safe about my stuff being three not to sure think they need to step up there security

Most helpful for all my needs for storage AND they provided a MOVE IN TRUCK .... WOW

The process of securing a storage unit with Chris was easy, and very well handled. Chris was knowledgeable kind and curious. The unit is clean and easily accessible. The latch is rusted, and a little tricky to get open and closed, but will most likely work itself out with more use. The drive up access is great, 7 steps from trunk to back of unit, could not be easier! Overall, a pleasant experience.

I've been a client for a little over a week, so far I see and like the cleanliness and management is nice.

Employees are helpful and friendly and I'm my opinion the best

I was very pleased with the professional and courteous service. I was also shocked to learn they provide you with a free truck to move your storage items.

I just want to express how great that it feels to know that I can trust the CubeSmart employee members for awesome customer service. Thank you all, and Happy Holidays!!! From, Sapphire Luna Rios

Clean, reasonably priced, easily accessible and generous hours. Staff is very friendly and helpful. A good experience all around, thanks!

Chris was great. He explained everything in in easy to understand way. Showed me how the lift and door codes worked along with explaining the gate key code and the hours of operation. Very clean and well lit storage facility.

Very helpful manager, my unit was clean and easy to access. Happy so far!

The elevator was broken for 4 weeks. Then the 2nd one broke. 2/3 of elevators broken for 2+ weeks.