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Storage FAQs



What is self storage?

Self storage is an affordable, efficient way for you to store your life’s possessions. There are many reasons you might need a storage unit, whether you’re moving or downsizing, or have a growing family. You can even store RVs and other vehicles at some facilities. Self storage makes it easy to store items of all shapes and sizes in one convenient location.

How do I know what size I need?

Read through our size guide to see the storage units we offer and determine which one is right for you. Choosing the right size unit will ensure that you only pay for the storage you need. We offer a wide range of sizes to accommodate your storage needs, from 5×5, or 25 square feet, to 10×30, or 300 square feet.* You can also contact one of our facility managers—they’re trained to help you out.

How long do I need storage?

The amount of time you’ll need storage depends on your situation. You can reserve temporary storage for a move, or long-term storage if that better fits your needs. CubeSmart understands that you may not know how long you’ll need storage, and we offer month-to-month leases so you have the flexibility to move out when the time is right.

How do I use self storage?

Self storage can be used for many purposes:

  • As an extension of your home and a place to store seldom-used items
  • To store seasonal items such as decorations or sports equipment
  • As a business storage solution to de-clutter your office or store inventory or equipment
  • As a temporary home for your things while you move…and many more!

First, make a list of what you want to store, and determine what size storage unit you need. Don’t forget to think about additional amenities like climate control, drive-up access, and convenient gate hours. Book your CubeSmart unit online at no cost or commitment, then go to the facility to complete your reservation.

You’ll need to provide identification: a state-issued ID card, driver’s license, passport, or military ID. All that’s left to do is move in your stuff!

What is climate-controlled storage and do I need it?

Climate-controlled storage units are temperature controlled so your belongings are not exposed to extreme temperatures. Climate control means that we use reasonable efforts to maintain a temperature in the building where the Cube is located of between 55- and 80-degrees Fahrenheit. This type of environment is ideal for storing furniture, metal, fabric, and other items. You can check with the manager at your local facility or call us to find climate-controlled self storage.

Do I need insurance for my stored goods?

Yes, you are responsible for the items you store at CubeSmart, and insurance for those items is required. We offer affordable self-storage insurance options at the facility. In the event that you are already covered, a copy of the declarations page must be available at the time of rental.

Do I need to have a lock? Do I get a lock when I rent the unit?

You provide the lock, ensuring that you, and only you, have access. You can purchase a new, sealed lock at your local CubeSmart facility—no one else will have a key to that lock. We highly recommend the purchase of a disc lock, also known as a cylinder lock –  our most durable lock.

How do I get my items to the unit?

Many of our locations have extra wide drive aisles, allowing your rental truck or movers easy access to your unit. If you rent a drive-up unit, you can simply unload your items on the loading dock. With roll-up doors and free pushcarts and dollies, moving into your storage unit is easy no matter what type you’ve rented.

Need moving assistance? Mobile storage has nothing on our cheap rates, great specials, and moving company deals. Book a CubeSmart storage unit and link up with our moving partners to save the most money.

What’s the difference between office hours and gate hours?

The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.

When can I access my unit?

You can access your unit at most locations during the gate hours posted online and at the store. Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure overlock removal until the next business day.

How do I access the storage facility?

Most of our facilities have an electronic gate system that can only be opened by a code that is assigned to each individual tenant.

What is the difference between an indoor and outdoor unit?

Indoor units are typically located inside of a building. Many indoor facilities are in multi-story buildings with elevator access and wide hallways. Outdoor units are frequently on one level and have drive-up access.

What is a drive-up storage unit?

A drive-up storage unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

Do you have moving carts available?

Pushcarts are available at many facilities that have inside units accessed by inside hallways. If you are renting an inside unit and need a pushcart, please let the facility manager know and they will be happy to assist you.

How can I reserve the move-in truck?

Many CubeSmart locations offer a free move-in truck, subject to availability. You’ll need to contact the manager at the location where you will be renting to see if it’s available.

What is a roll-up door?

Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self storage and are bigger than most doors, allowing tenants to maximize the space of their unit.

Do you offer RV, boat, car, and motorcycle storage?

Many CubeSmart locations offer parking for the storage of RVs, boats, cars, and motorcycles. The size and amenities of our vehicle storage units range from outdoor spaces to covered and indoor units. Our size guide can help you figure out what parking space is right for your vehicle. You can also call your local facility to ask about their offerings.

Can I buy boxes and other packing products from CubeSmart?

Yes. All CubeSmart facilities offer a wide variety of moving and packing supplies at great prices. Try the CubeSmart Kit for an assortment of everything you need, or get your wardrobe and dish boxes, plus mattress covers and more. We’re here to help.

What does “on-site” manager mean?

“On-site” manager means that an employee, usually the facility manager, has an apartment on-site as part of the facility.

How far in advance can I book a reservation?

We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead. This timeframe may change depending on the storage facility and/or storage unit being reserved.

What are the payment terms?

CubeSmart wants to make your storage experience stress-free, including paying your bill. We offer the convenience of AutoPay, which will automatically charge your Mastercard®, Discover®, Visa®, or American Express® each month without additional fees. You can also pay with cash, check, or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge.

We also accept credit card payments in our website’s secure online Customer Center and over the phone with our Paymentus automated payment system at 877-659-1440 for a nominal fee.

Do you accept credit cards?

We accept several major credit cards, including MasterCard®, Discover®, Visa®, and American Express®.

Can I pay my bills online?

Yes, paying your bill online is available when you log in to our online Customer Center.

Do I need to give you notice when I am ready to move out?

Advance notice is appreciated, but not required.



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