Everything is great, but auto bill pay would make life a lot easier!

Best Storage Facility Ever!!! Manager was very helpful, knowledgeable and professional! He provided outstanding customer service. Shirley

Friendly people work in office. Be patient. Inside building is so clean. Feel comfortable.

I appreciate how easy it is to get in and out of the Shirlington facility. But I do not like all the fees and extras they slap on. For example, you MUST take their insurance. That's almost $200 extra a year. Plus they charge fees for just paying by credit card. A lot of "nickel and diming." On the other hand, its clean, secure, climate controlled, safe and you can get to your stored stuff almost anytime. Because of the location, it costs more, but that's your call. They have other facilities further out that have lower rates.

Great storage facility because it’s very clean & safe

However, i find it disconcerting that every several months fees are increased..

I needed two storage units within a five minute drive of my house. CubeSmart allowed me to order and hold the first unit for a respectable amount of time before I needed it. They made a second unit available the same day I asked. I got a great value and would recommend them again.

A terrific facility with an excellent, attentive, and highly professional staff.

Great customer service and a clean, modern facility.

Flexible with my changing needs over the last 2 years. Easy in/out

My Nephew Shawn picked out CUBESMART for me while I was hospitalized. I would highly recommend this storage facility’s to anyone that wants their goods stored in a clean and protective environment. I was amazed to see all of my clothes were-ready to wear and their was no dust, dirt nor smells. The cost was also economical with additional insurance and the staff was awesome trust me, I will never use any other storage company other than CUBESMART.

Great experience overall. Clean, convenient, and I always felt safe while on-site no matter how late I was there. Not a fan of the continuous rent hikes, however.

I had a very good experience with Cubesmart. My only complaint was that I was not told ahead of time that I had to pay for the full monthly rate on my departure. I booked the storage facility on the 25th of the month, as I was moving to a new place on the 1st. So I got caught for paying an entire month when I moved out on November 2nd. It just doesn't seem right. I should have known this information beforehand, if I had I would have changed the start date.

I love CubeSmart! I've used them more than once. Staff is very friendly. They have a truck customers can use.

Everyone was nice and friendly and kept me updated on my balance

It was a good experience overall. However, I'd suggest clearly posting hours in which the storage units may be accessed. Hours vary depending on location. I did not realize this so I wasted a trip.

Overall a very good storage facility at a reasonable price. My only criticism is I was told I could prorate my rent for the extra two weeks I was there, instead of paying for the entire extra month, but then when I tried to end my term they told me they don’t prorate and charged me for the full month. When I tried to explain to them what I was told they just didn’t respond.

I’ve rented storage units with other companies, and I must say that Cube Smart has been the best. Clean units and excellent customer service.

Every aspect of the facility and management at the facility was first rate. I HATED THE FACT THAT IF I NEEDED TO TALK WITH SOMEONE AT THE FACILITY FOR JUST ONE MINUTE I WOULD HAVE TO SPEND 20 - 30 MINUTES GOING THROUGH ALL THE COMPUTER VOICE MAIL. This would hinder me from a recommendation. It happened a couple of times.

The facility was clean. Employees were respectful and helpful. And it is super convenient since it is right next to the highway.

Professional and kind staff, exceptionally clean facility! While other facilities might be cheaper, you get what you pay for. Storage carts were usually available and the hours were convenient.

Awesome customer service. Great facility. Great pricing.

Great storage!!! Wonderful experience with CubeSmart!!!Movibg our because I got my house fixed!!! No longer need storage!!! Thanks!!!

This is a nice facility and conveniently located, but just too expensive....

The place is very convenient. Great layout. Super clean and temperature control. When I moved out my stufd (after 7 months) there was barely dust in my stuff. People were super helpful and they know their business.

We were happy with the climate-controlled environment with CubeSmart. They were easy to work with and made moving in and out a smooth process.

Clean, well-lit facility. Very nice and helpful employees. Only leaving because we are moving.

Move in/out was easy, facility kept at a great temperature during the warm summer, always was clean, and flatbeds were provided to help move items. Super convenient and easy to use.

The staff is always willing to help whenever I go into the office. Facility is very clean and temperature is controlled well. They have ample hand carts for transporting items.

We rented space here for 3 years. The space was clean and climate controlled. Customer service was good. My one complaint was that the rate kept going up over the three years.

Upon needing a storage unit due to a renovation job, the staff was courteous and willing to assist with any need that I may have had. Unit was clean and facility was secure.

I have tried just about every storage facility in this area, including 2 right down the street and the Shirlington Cube Smart beats the others hands down, while the storage units aren't yo much different it is the super crew that give outstanding customer service. I am not in the best of health and have done stupid things and this crew goes beyond the call of duty - from helping me find my car keys (which I threw kut) to making sure o made it home safely even though just over 395 If I was to move I'd still travel back just to use this location.

The facility was generic but functional. The best part of the Shirlington location was the staff, who were always helpful and engaged.

Kiloyn and Chamberlain were a pleasure. My experience could not have been better. Highly recommend this facility to anyone in need. I have had other storage lockers and this was by far the better location to use. Access to the box truck was excellent addition also. Only thing that would have better facilitated my needs was closing time at 10:00 pm. If I could have had access later than 10:00 pm would have worked better for me personally. Great experience. Will return if I need storage again

Overall its a great facility, but with all of the storage units in the area, I was upset at the way I received a postcard notification about my costs being jacked up. I now am at a nice facility 3 Miles away and have the same space for $40.00 a Month versus the $110.00 you were charging me!

This facility is absolutely amazing. So clean! Quick and convenient in and out. Easy to get there, 395 interstate and lots of neighborhood roads. Keep maintaining in the same direction, thanks!

Very good and clean.Experienced staff.Very good facilities with everything you could possibly hope for.Excellent!

We are getting a larger storage space at the same location.

Friendly staff clean facilitie and convenient location

I would use it again and recommend to friends. it ft my needs and the perk of the first month free was a real deal.

Great facility. Clean and easy access. For years there was nothing close to my neighborhood. It was so nice to be able to quickly drop by on the way to and from work.

Great deal for the service and price. Cubesmart personnel was very courteous.

I needed storage while I was moving and CubeSmart was 1 of 3 places I looked it for my needs. Their pricing and customer service was what got me to go with them but then their facility, ease of use and cleanliness is what has me hooked for any future storage needs. Highly recommend!

I’ve used several storage facilities over the years. I only needed to store my belongings at CubeSmart for a month, but management and staff were friendly and professional during all of our interactions. I also appreciated the number of carts made available. This may seem like a small detail, but I’ve used facilities with few carts, and it’s a real inconvenience when trying to move in or out of storage.

The best storage facilities in the area! The staff is very customer focused and very helpful. If you need online support they are very responsive.

Everyone here is so friendly and accommodatingly helpful! I am always appreciative of their quality customer service and clean/secured access storage facility. The price is reasonably affordable for their smallest unit size.

Great Team, ease for arranging space. Paperwork was simple

Great service, unexpected and pleasing... Wonderful and welcoming crew.

This has been an easy place to store our stuff. There is always a trolley available to help you move stuff, and easy access. It is a bit hard to find the first time you go there. But, its fine. Rates are decent too.

Always pleasant and have great customer service. Love this staff

The team at this locataion is amazing! Excellent!!

always clean, friendly staff. I really like that you have access to the unit 24 hours a day

I've had a storage unit here for two months and am extremely pleased with the unit and the staff. The building is only 2 years old, and everything is very clean. The layout of the facility is terrific. Very spacious elevators, and the entrance is easy to navigate. I've had a few dealings with the staff and they are all very pleasant and helpful. Since we only live about a 1.5 miles from this facility, it's extremely convenient.

Great company and service! I've been using this service for three years now and haven't had any issues! Will recommend to everyone!

Loved being able to purchase a good lock right there, loved being able to use the truck for $10 and facility is well kept. Good customer service too.

I had just started a new job and unfortunately my payday was off by one week and so I was late but within the grace period. I was so worried that they would toss all my things out of the storage unit but after I called and explained my situation they put me right at ease and so as soon as I got paid I called again to make a payment over the phone and all is good to go now. Thanks so much!

Such a clean and modern facility. The staff were very professional and polite.

I appreciate your kind customer service at your locations. I would also like to thank Kristen at your call center in Exton PA for helping me register my account online and assist me with all options for payment. Thanks Larry

I had a great experience from setting up my reservation to actually moving in. The whole staff was fabulous and willing to help!!

For someone who has dealt with storage facilities several times in my life, I'm shocked with how well this CubeSmart is put together. Super clean (to the point that I could actually live in one of the units if I had to), great service, and great facilities. It's been such a pleasant experience, I can't imagine going to any other storage facility from here on out.

Everyone here at this location is super nice and attentive. They are quick to help and very accommodating. I just love their superior customer service! What a team!

I hope the Corporate Office knows what they have at there Shrilington VA location. Mike and the Staff at Cubesmart made the experience a pleasurable one. Needed storage for my Daughter who attends college nearby... so glad that I used this location. Mike is a great role model ....this Staff could probably work anywhere and make the business successful.... they are a model for success!

and your log in I never registered my account and it said I did and everytime I tried to reset password it kicked me out. Finally got it in.

Well run, clean,friendly, professional, plentiful carts

Easy access, clean and closed by. I can go anytime during the opening hours. Place is always clean and love that my items are secure and in a climate control environment.

When I reserved space, it was a painless process to finalize the processes and start moving furniture in.

It is a convenient location and we use it for personal and business. Thank you!

Customer service is wonderful and great new storage facility.

I'm beyond impressed with the professionalism and customer service of the staff at the Shirlington CubeSmart. I probably would have chosen this location simply for the convenience, but their service will keep me there as long as I need additional room for my stuff. The staff go above and beyond to get to know their customers so they can provide them with the best possible service--and the right storage for their needs. I also love that the facility is brand new... Let's be honest--no matter the reason (transition, too much stuff, home renovation, excess business inventory, etc.), nobody really likes to deal with their stuff in storage--the mere idea is enough to make you feel unsettled, like a hoarder, or even like a failure at organization. Michael Jones, Sr. and his team at this location make it a lot more enjoyable. If you want storage that is climate controlled, conveniently located, competitively priced, easily accessible, and delivered by a top-notch service team in a brand-new facility, you can do no better than Shirlington CubeSmart!

Everyone has been super friendly and helpful. Facility is new, clean, and bright. Easy access to my unit. Glad I found CubeSmart in Arlington, VA

I moved in recently, and I must say how impressed I am at how fast, friendly, and efficient Michael (facility manager) and his staff was at helping to situate me. The facility is brand new, has state of the art security and climate control. They even have a moving truck available for a nominal fee that proved indispensable throughout my move in. The overall experience exceeded my expectations at a cost that's hard to beat. I would recommend this facility to all my friends, and anyone who appreciates high quality and secure storage at an affordable cost.

Excellent customer service! Kylon was great! Brand new facility.

This is my first time renting a storage unit. Overall, it has been an enjoyable experience. I am pleased with the location, security and cleanliness of the facility.

I have been so impressed with the service I've received from CubeSmart. All the employees have gone above and beyond to help me with my storage needs. I had my move in last weekend and they found carts, held doors, and helped make sure everything was as it should be. They were really fantastic and make me feel confident that my storage is secure.